Beverly Hills Weight Loss Clinics

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

November 6, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our GM for our U-Haul of Lawrence, reviewed Mr***’s recent commentsHe contacted Mr*** and discussed his concerns He explained our scheduling procedures regarding our reservations and was able to reach an amicable resolution Mr*** offered his apology for the confusion Mr*** experienced and issued a refund for fuel in the amount of $ Mr*** also assured him we do care about each and every one of our customers The refund was issued back to Mr***’s *** *** account and should post on his next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

Iguess I will write this againMy things were moved without my consent to a location over miles away ( round trip) and it took over two weeks of calling places before I found out where it wasI feel that at the very least the U-haul company should give me access to a cargo van so I can get my thingsMy car is still in the shopAs I have said over and over again they moved the trailer did not ask me or even contacted me about the trailer until days after it was moved and now they do not even want to assist me in getting my things back

October 3, 2017 Revdex.com ID#: ***U-Haul Ref#: 1565080 Thank you for your concern for our customers *** *** and *** ***, whose name is on the rental agreement. Jody P***, our Executive Assistant for our Southern Minnesota Regional Office, followed up on the information Ms
*** providedShe informed our office she spoke to Ms*** and listened to her concernsShe explained our Express CheproceduresAfter Ms*** disconnected the call, MsP*** called our U-Haul location and spoke to Mr*** and resolved the issue with him directly. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I believe that Mr*** must have looked into the wrong UBox if all that was seen was a futon, a few cardboard boxes, and a tubFirst of all, my son does not own a futonSecondly, his electronics and other items were wrapped in clothes for protection and stored in boxesMy son had many other items that Mr*** did not mention, so I'm wondering if he is thinking of a different UBoxWe only replaced items that were stored in the UBoxI am not the type of person to try to "get away" with anythingI am an honest person and I just expect UHaul to be honest as wellI am only asking that they refund half of our expensesThis incident was a huge inconvenience to myself and my son and one that we will always look back on with regret that we didn't choose a different company to store his belongings
Regards,
*** ***

March 6, 2018 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Ricardo H***, our GM for our U-Haul Moving and Storage of Inglewood, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and
offered a $VIP Certificate to use towards the delivery charge. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

February 26,
*** ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Traffic Manager for our *** *** Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and
issued a supplemental refund for $in addition to the refund for the $Reservation Guarantee Fee that was preciously issuedMr*** was also given a $discount on the original truck rental fee and $off per mileThe $refund should post on his next Master Card credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

May 31, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer, Mr***. Kaia T***, our Executive Assistant for our Central North Carolina Regional Office, followed up on the information Mr*** provided and sent him the following email in
response:Mr***, We apologize for the issues you had with the install at our Danville LocationPer your request we will remove the hitch from your vehiclePlease contact either of the following centers: U-Haul Moving and Storage at West Gate City Blvd, Greensboro ###-###-#### or U-Haul Moving and Storage at WFriendly Ave, Greensboro###-###-#### to schedule an appointmentOnce our center team member removes the hitch we will refund back to you the cost of the hitch and installThank you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria PalmisanoExecutive AssistantU-Haul InternationalTell us why here

October 18, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customers *** and *** ***. Russ B***, our President for our Western Arizona Regional Office, followed up on the information Ms*** provided and sent her the following email in
response:***, I have approved the refunded amount of $Please let me know if you have any other questionsRuss B*** U-Haul Company Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

Thank you for your concern for our customer *** ***.*** *** thePresident in our ***, ** *** *** spoke to Ms*** on7/23/15, Mr*** apologized for the inconvenience of Ms***'breakdownMr*** research shows the26-ft trucks were withintheir maintenance schedule,
further explaining even brand new trucksand trailers have problems at times for a variety of reasons,Our records indicatea total of $has been refunded to Ms***' ***, Thecredits should appear on her next credit card statement,Our customers arevery important ro us and we regret to hear of situations that causeproblems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here is the response that I have sent Mr*** on 5/5/15:Mr***, thank you for your understandingWhen I first ordered the equipment, I called the 1-# I told the lady in the phone that I was going to pickup in Clovis and drop off in AlbuquerqueThen I called back and let them know that I was going to pickup in Artesia, because it was closer to lovington than Clovis and drop off in AlbuquerqueI looked up on your website and it says destination is in AlbuquerqueI will attach a screenshotThen when we got to where our house is, we tried to drop it off in Rio Rancho, but when we got there the gentleman told us that we needed to drop off in Albuquerque or he would have to charge us a wrong drop off feeThen we asked him if we could drop off at any of the places in Albuquerque, and the closest one was closed and he said that if they were closed then we could drop off and leave the keys and contract in the drop box and not get charged extra days. The pickup date was 4/and the drop off was 5/So that's what we didI understand and don't mind about the mileage and paying the overage, but I don't feel that I should have to pay for any extra days or a wrong drop off feeI took all the advise that the other Uhaul reps were giving meThank you, *** ***
Further more, I have NOT received any response from but I did receive a refund in the amount of to my bank account days after it was emptied because of a lack of communication between all Uhaul representatives that I have spoken with With that being said, I am even MORE dissatisfied by not getting any phone call or email response from anyone at Uhaul Corpsince 5/5/(now it's 5/8/15) I will stand by my complaint and never use this company again if this is what they stand by, not wanting to hear what their customers have to say or really hearing their complaints and doing what ever it takes to understand what the problem is I run my own business and if I treated my customers the same way, I would be put out of business very quickly I thank the Revdex.com for all of their support and help in this matter but Uhaul is going down in my book as a company that will leave you high and dry without any response as to why they want to over charge you and not be willing to work with you.Regards,
*** ***

August 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Kristina K***, a Senior Customer Service Agent, followed up on the information Ms*** provided and sent her the following email in response: Dear ***
***, We here at U-Haul have reviewed all the calls for the file in questionAll calls made to the call center agents advised you at the time of the reservation that the location could assist in any way to offer a pro-rate on the storage, and the General Manager could a make a decision like thatOn the call with the other agent she also advised that U-Haul does not offer pro-rated storage, and also tried to assist by getting the location on the phone for you so that they could be talked with the General Manger (due to the fact that he was the only one that could make that decesions to give any money back)For this matter the location has offered Vip for the amount of $as a customer good will, and that offer is still valid if willing to take itPlease contact the General Manger of the location as the location offered this to youThank you, Kristina K Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

October 29, 2015Revdex.com ID# ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr*** ***, our GM for our U-Haul Moving and Storage of Dartmouth, reviewed Mr***’s recent comments to your office She relayed a refund for the fuel fee in the amount of $was issued today Mr*** should receive the check within the next business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

February 7, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Tiffanie W***, our Storage Manager for our U-Haul Moving and Storage at Mass Avein Boston, followed up on the information Ms*** provided. She advised our
office he spoke to Ms*** and she stated she had filed a claim with RepWest Insurance Company Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

To whom it may concern, I had filed a complaint with Repwest Uhaul insurance agency which is a subsidery of Uhaul parent company . Please be informed that in no way was the uhaul store or any other refund in respond to my compliant of loses and damages due to uhaul truck engine malfunction completely turning off while I was driving in heavy traffic. This matter took place over months in June of and uhaul refuses to cover my damages although I played for insuranceAnd according to they own policies the insurance I paid for should cover damages and loses. Please note I am completely dissatisfied with the way uhaul and Repwest have responded towards me and my compliant. Please help me resolve this situation as it has brought me a great deal of stress and anxiety . Sincerly, *** ***

Due to length of response, it could not be posted to the Extranet Response was emailed to *** *** of the Revdex.com of Phx instead.Thank you,Maria P***U-Haul International

June 29,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Mr*** providedShe informed our office she left a message for Mr
*** to call her back but has not received a return callShe would like to advise him of a refund for the rental fee as well as the $Reservation Guarantee FeeShe hopes to hear back from him soon if not already
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

October 3, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Shari L***, our Executive Assistant for our Chicago South and SW Suburbs, followed up on the information Mr*** provided. She informed our office she
contacted Mr*** and advised him of a full refund in the amount of $1,420.16. The refund should post on his next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Returned Jeff P***'s call on Tuesday, July 12, at 11:AMHe was not in the officeI left my number and DID NOT RECEIVE THE COURTESY OF A CALL BACKCalled again on Thursday, July 14, at 10:AM, and left my number againAwaiting a call back

January 11, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***Ramon M*** our President for our Southern Massachusetts and Cape Cod Regional Office, followed up on the information Ms*** provided He informed our office he carefully
researched Ms*** concerns and reviewed repair history on the truck she rented The battery in the truck was just replaced a month prior to the rental The truck has since traveled over miles including four in-town rentals and two one-way rentals MrM*** believes Ms*** may have left the cargo light on too long, which caused the battery to die We have no record of any calls into our Emergency Road Assistance line within these miles, nor have there been any battery issues reported He verified a refund for the extra fuel that was issued in the amount of $and should post on her next Visa credit card statement, however, a full refund is not warranted As we value Ms*** as a customer, MrM*** authorized a $VIP Certificate to be sent to him by email that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International