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August 22, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Mr***.I’m sorry there is nothing further I can relay to your officeI need to refer you back to my initial response and offer an apology to Mr*** for being unsatisfied with our rental procedures and if our U-Haul location was not clear on what we need for meaningful assurance on every U-Haul rentalThis appears to be one of those times where any further explanation will not be accepted by Mr*** and I apologize we were not able to reach a more amicable resolutionI hope you will view this situation objectively.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

Thank you for your continued concern for our customer Mr***.Our procedure is to make any refunds owed to our customer in the same method that we collected for the rentalMr*** paid for his rental by way of using his *** credit card, therefore, the refund was issued back to his *** account and should post on his next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

Returned Jeff P***'s call on Tuesday, July 12, at 11:AMHe was not in the officeI left my number and DID NOT RECEIVE THE COURTESY OF A CALL BACKCalled again on Thursday, July 14, at 10:AM, and left my number againAwaiting a call back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I believe that Mr*** must have looked into the wrong UBox if all that was seen was a futon, a few cardboard boxes, and a tubFirst of all, my son does not own a futonSecondly, his electronics and other items were wrapped in clothes for protection and stored in boxesMy son had many other items that Mr*** did not mention, so I'm wondering if he is thinking of a different UBoxWe only replaced items that were stored in the UBoxI am not the type of person to try to "get away" with anythingI am an honest person and I just expect UHaul to be honest as wellI am only asking that they refund half of our expensesThis incident was a huge inconvenience to myself and my son and one that we will always look back on with regret that we didn't choose a different company to store his belongings
Regards,
*** ***

October 18, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customers *** and *** ***. Russ B***, our President for our Western Arizona Regional Office, followed up on the information Ms*** provided and sent her the following email in
response:***, I have approved the refunded amount of $Please let me know if you have any other questionsRuss B*** U-Haul Company Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

October 3, 2017 Revdex.com ID#: ***U-Haul Ref#: 1565080 Thank you for your concern for our customers *** *** and *** ***, whose name is on the rental agreement. Jody P***, our Executive Assistant for our Southern Minnesota Regional Office, followed up on the information Ms
*** providedShe informed our office she spoke to Ms*** and listened to her concernsShe explained our Express CheproceduresAfter Ms*** disconnected the call, MsP*** called our U-Haul location and spoke to Mr*** and resolved the issue with him directly. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

October 3, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Shari L***, our Executive Assistant for our Chicago South and SW Suburbs, followed up on the information Mr*** provided. She informed our office she
contacted Mr*** and advised him of a full refund in the amount of $1,420.16. The refund should post on his next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

September 20, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. *** *** *** advised our office Ms*** was contacted regarding the hook up to the U-Haul trailerThey also viewed security tapes of Ms*** leaving
the U-Haul lot showing no issues while exitingAfter an investigation was done, they concluded the pin had been installed as the draw bar would have detached prior to leaving the lotThey proceeded with a denial of Ms***’s claim based on their investigation. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

Due to length of response, it could not be posted to the Extranet Response was emailed to *** *** of the Revdex.com of Phx instead.Thank you,Maria P***U-Haul International

August 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Kristina K***, a Senior Customer Service Agent, followed up on the information Ms*** provided and sent her the following email in response: Dear ***
***, We here at U-Haul have reviewed all the calls for the file in questionAll calls made to the call center agents advised you at the time of the reservation that the location could assist in any way to offer a pro-rate on the storage, and the General Manager could a make a decision like thatOn the call with the other agent she also advised that U-Haul does not offer pro-rated storage, and also tried to assist by getting the location on the phone for you so that they could be talked with the General Manger (due to the fact that he was the only one that could make that decesions to give any money back)For this matter the location has offered Vip for the amount of $as a customer good will, and that offer is still valid if willing to take itPlease contact the General Manger of the location as the location offered this to youThank you, Kristina K Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

March 6, 2018 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Ricardo H***, our GM for our U-Haul Moving and Storage of Inglewood, followed up on the information Ms*** providedHe informed our office he spoke to Ms*** and
offered a $VIP Certificate to use towards the delivery charge. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

June 29,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Mr*** providedShe informed our office she left a message for Mr
*** to call her back but has not received a return callShe would like to advise him of a refund for the rental fee as well as the $Reservation Guarantee FeeShe hopes to hear back from him soon if not already
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

January 26,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Area Field Manager for our British Columbia Regional Office, followed up on the information Mr*** provided and sent him the following email in
response:
Good morning Mr ***, As I stated in my last E-mail I was waiting to hear from all parties concerned as it does take some time to receive info from others as most of us work on the roadMy resoulution to this situation is that You will be getting 25% of your rental returned to your credit card and refunded your hotel stay in which I will need the original receipt with contract # , the refrence id # and your address in which we will send you a cheque for that amountIn regards to your next rental I will be sending a vip of to your email address which will be there in a few minutes after you receive thisSincerely ***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

February 26,
*** ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Traffic Manager for our *** *** Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and
issued a supplemental refund for $in addition to the refund for the $Reservation Guarantee Fee that was preciously issuedMr*** was also given a $discount on the original truck rental fee and $off per mileThe $refund should post on his next Master Card credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

To whom it may concern, I had filed a complaint with Repwest Uhaul insurance agency which is a subsidery of Uhaul parent company . Please be informed that in no way was the uhaul store or any other refund in respond to my compliant of loses and damages due to uhaul truck engine malfunction completely turning off while I was driving in heavy traffic. This matter took place over months in June of and uhaul refuses to cover my damages although I played for insuranceAnd according to they own policies the insurance I paid for should cover damages and loses. Please note I am completely dissatisfied with the way uhaul and Repwest have responded towards me and my compliant. Please help me resolve this situation as it has brought me a great deal of stress and anxiety . Sincerly, *** ***

May 31, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer, Mr***. Kaia T***, our Executive Assistant for our Central North Carolina Regional Office, followed up on the information Mr*** provided and sent him the following email in
response:Mr***, We apologize for the issues you had with the install at our Danville LocationPer your request we will remove the hitch from your vehiclePlease contact either of the following centers: U-Haul Moving and Storage at West Gate City Blvd, Greensboro ###-###-#### or U-Haul Moving and Storage at WFriendly Ave, Greensboro###-###-#### to schedule an appointmentOnce our center team member removes the hitch we will refund back to you the cost of the hitch and installThank you Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria PalmisanoExecutive AssistantU-Haul InternationalTell us why here

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Iguess I will write this againMy things were moved without my consent to a location over miles away ( round trip) and it took over two weeks of calling places before I found out where it wasI feel that at the very least the U-haul company should give me access to a cargo van so I can get my thingsMy car is still in the shopAs I have said over and over again they moved the trailer did not ask me or even contacted me about the trailer until days after it was moved and now they do not even want to assist me in getting my things back

October 29, 2015Revdex.com ID# ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr*** ***, our GM for our U-Haul Moving and Storage of Dartmouth, reviewed Mr***’s recent comments to your office She relayed a refund for the fuel fee in the amount of $was issued today Mr*** should receive the check within the next business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International