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September 20, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. *** *** *** advised our office Ms*** was contacted regarding the hook up to the U-Haul trailerThey also viewed security tapes of Ms*** leaving
the U-Haul lot showing no issues while exitingAfter an investigation was done, they concluded the pin had been installed as the draw bar would have detached prior to leaving the lotThey proceeded with a denial of Ms***’s claim based on their investigation. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

No one with U-Haul has contacted me to accept responsibility for their missed opportunity to honor their "Reservation Guarantee." I want to know what U-Haul plan to do to correct their wrong; if they plan to honor their "Reservation Guarantee."

July 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Richard F*, our President for our Las Vegas East Regional Office, followed up on the information Ms*** provided. He informed our office a refund for the
$Reservation Guarantee Fee was issued to keep Ms*** as a customer. Ms*** should receive the check within the next business days. As we value Ms*** as a customer, MrF* also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other itemsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

November 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Dan O***, our Area Field Manager for our Baltimore Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms*** and advised
her he was unable to locate a call for assistance into our Emergency Road Assistance line during her move. He also mentioned the truck Ms*** rented was rented out again after her rental and traveled over miles without incident. Because he was unable to verify the information she provided, MrO*** explained a refund would not be issuedOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

March 30, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Paul K***, our President for our Southern New Jersey Regional Office, reviewed Ms***’s recent comments and sent her the following email in response: Linda, no one in my company wants control of you bank accountLaura is no longer with U-HaulI apologize for the issues you had We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Thank you for helping me resolve thisi had several weeks of frustrations trying to get in touch with someone who could assist me with the problem, because all of my calls were answered by a national answering serviceOnce management was made aware of the issues I was having, they resolved the issue quickly and to my satisfactionThank you for reaching it to management for me

January 2,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our President for our Orlando Regional Office, reviewed Ms***’s recent comments to your officeHe advised our office that Ms*** needs to read her contract that states failure to pay the storage rent on the due date will result in a $late-feeA $pre-lien fee is charged days after the due dateThere is a $lien processing fee and assessment of a lien and sales of stored goodsMr*** waived $and her $feesMs*** wants to make partial payments but we do not accept partial payments when a customer is in lien statusMr*** tried contacting Ms*** but she has never called or emailed him backOur records indicate Ms*** vacated her storage unit on December 9, without paying her billWe wrote off $totalWe consider her concerns addressed and have no intentions of reviewing the situation any further
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

April 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***Victor V***, our GM for our U-Haul Moving and Storage at Peters Street, followed up on the information Mr*** provided. He informed our office he left a message for Mr
*** and also sent him an email requesting a call back to personally discuss his concerns. MrV*** acknowledged the inconvenience Mr*** experienced and went ahead and issued a refund for 1/of the truck fee, or $400, as an adjustment on his rental back to his Master Card account. The refund should post on his next credit card statement. He confirmed the Auto-Transport was previously discounted. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.TO BE CLEAR - U-HAUL has not complied with their response, they called within hours stating as per their policy I would receive a credit on my card for their failure to complete the contract This should have taken 4-business days but it has know been over days with no credit to my account.Please contact U-Haul to review why I have not received my credit
Regards,
Stephen ***

June 25, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Greg B***, Senior Staff for our Ohio Regional Office, followed up on the information Ms*** provided. He informed our office he spoke to Ms*** and
offered his apology for the inconvenience she incurred. MrB*** discussed her whole rental experience and advised her of a refund for the charges assessed at dispatch. Ms*** relayed her appreciation for the resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

I was never contacted by Chris W***, the President of UHAUL, as was stated in the UHAUL response to my complaint. I had to go into the storeThe Manager was on vacation and whoever was filling in for him took the time needed to finally take care of all the issues, which included another charge to my bank accountI am disappointed in the statement about Chris W***, which was incorrect, but am very happy with the help I finally got in the storeVinnie Gonzales, the sales person who helped me that day was very nice and sympathetic to my situation and got me the help neededI never got the name of the man who helped me, but he was very kind and got on the phone, at the counter I was standing at, and kept apologizing that this was not taken care of before thisHe made sure that all my issues were addressed during the minutes to an hour that it tookThey credited my account for the overcharge and the late fee, and then gave me another month of rent on them because of what I had gone throughI am overwhelmed by them doing this and am so gratefulI am on a tight fixed budget and was not able to pay them unless they paid me back, so it was a huge relief. Thank you for handling this case for me, *** ***

March 16, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Brenda O***, our Executive Assistant for our Illinois Regional Office, followed up on the information Ms*** provided. She informed our office she left a message for Ms
*** and offered her apology for the inconvenience she experienced. She also explained she issued a refund for the $Reservation Guarantee Fee. The refund was issued back to her Visa account and should post on her next credit card statement. MsOlson relayed in her message to Ms*** she was welcome to call her if she had any further concernsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** U-Haul failed to instruct me or provide instructions on how to use the straps on the car transporter and hooked my vehicle up incorrectly which put me in a dangerous situation that could have resulted in a lawsuitAs a business that is in customer service U-Haul is definitely failed to understand what the meaning of customer service isI would have preferred that someone would have contacted and genuinely apologized for the horrible experience that I have had but the opportunity has pasted. It is obvious that there is a lack of customer service skills with U-HaulThe associates at the Conyers location understand what this means and if you have any other questions about customer service is maybe to should refer back to them.I will be sharing this experience and the lack of attention that U-Haul has had to it online and with friends and family membersAfter I finish this transition to my new home state I will no longer using your services and will refer others to other companies because I did have other moving quotes with other companies

November 6,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers *** and *** ***
*** ***, our Executive Assistant for our San Francisco Regional Office, reviewed the recent comments from Ms***She advised our office she left a message for *** and/or *** *** requesting a call back to personally address their concernsI also did verify the $refund that was applied to their rental contract at time of return as a Customer Service reimbursement
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

My previous request was for a refund of all late/penalty fees paidAmount should be about $or moreIssues are late or inaccurate billings and abusive billing policies and fees. Refund all late/penalty fees paid

March 24, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customers *** *** and *** ***, whose name is on the rental agreement Jose A***, our President for our Atlanta North Regional Office, reviewed Mr***’s recent comments. Our records indicate the $Safemove Protection fee was refunded on Ms***’s return contract. If the VIP Certificate has not already been issued, MrA*** relayed he would make sure it is done as soon as possible and apologized for the delay We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

June 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Ms*** Dick P***, our President for our Mississippi Regional Office, followed up on the information Ms*** provided. He informed our office, he spoke to Ms
*** and discussed her concerns. As we value Ms*** as a customer, he sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

August 1, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Wendy H***, our Executive Assistant for our Charlotte Regional Office, followed up on the information Mr*** provided. She informed our office, after
reviewing all credits issued to Mr***, a total of $has been issued. The refund breaks down to two $Reservation Guarantee Fees, (one issued by our Area Field Manager and the other by our Traffic Manager) along with $for fuel and tax. The additional $refund was issued in error and can be applied to the extra day’s charge on the truck and utility dolly. MsH*** stated no further discounts are warranted, nor will any be issued. She also mentioned Mr*** accepted the smaller truck and he was given ample discounts and the Reservation Guarantee Fee Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 6, Revdex.com concern # *** *** U-Haul Reference id # Thank you for your concern for our customer Ms*** Nikki Hogan, supervisor for U-Box project group, spoke to Ms*** yesterdayU-Haul has issued the $back to card
ending on 7/5/It can take 3-business days to see the credit in her account Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
REFUND WAS PROVIDED AND ISSUE CAN BE CLOSED. THANK YOU!