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July 7, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer, Ms***. Sharon G***, our GM for our U-Haul Moving and Storage at Wrightsboro, followed up on the information Ms*** providedShe informed our office Ms*** was granted two
movers to help her repack and reload her items in storageMs*** was also granted the first month free on all three of her rooms and given discounts on truck rentalsMsG*** offered her apology to Ms*** due to the fact she was unable to move in the night she had paid movers and was sorry about the gate not working Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

March 24, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customers *** *** and *** ***, whose name is on the rental agreement Jose A***, our President for our Atlanta North Regional Office, reviewed Mr***’s recent comments. Our records indicate the $Safemove Protection fee was refunded on Ms***’s return contract. If the VIP Certificate has not already been issued, MrA*** relayed he would make sure it is done as soon as possible and apologized for the delay We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

March 16, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***Brenda O***, our Executive Assistant for our Illinois Regional Office, followed up on the information Ms*** provided. She informed our office she left a message for Ms
*** and offered her apology for the inconvenience she experienced. She also explained she issued a refund for the $Reservation Guarantee Fee. The refund was issued back to her Visa account and should post on her next credit card statement. MsOlson relayed in her message to Ms*** she was welcome to call her if she had any further concernsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

February 11, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Rick F* our President for our *** *** *** Regional Office, followed up on the information Ms*** provided He informed our office he emailed Ms
*** a picture of her unit with the lock on the door and the door number present showing the unit is secure. He also sent her a receipt of her payment history for January and February as requested. Ms***, in return, sent an email back to MrF* thanking him for the information Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

December 22, 2015Revdex.com ID#: ***U-Haul# ***Thank you for your concern for our customer Mr***Devyn McL*** our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Good Afternoon, I
tried to contact you via phone to discuss at *** *** and (*** *** and neither were accepting callsI would greatly appreciate it if you could give me a call to resolve the issue you are havingI can be reached at my office between 9am-5pm at (*** *** or via email at *** Thank you, Devyn M***Ms*** also mentioned a charge was applied to Mr*** credit card account but a refund for $was also mailed to Mr*** on October 1, MsM*** would like to discuss the storage fees and access of the U-Box.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P*** ***U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

June 18,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our Long Island Regional Office, followed up on the information Ms*** providedHe assured our office he addressed the issue with all involved
to help prevent the situation from happening againHe also informed our office Ms***’s contract was reversed and then a discounted fee of $was applied to her rental as an adjustmentWe acknowledged the inconvenience Ms*** experienced, but we also need to acknowledged she was able to complete her move with a U-Haul trailer, therefore a full refund is not warranted
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our Southern Minnesota Regional Office, followed up on the information Ms*** providedShe informed our office Ms***’s hitch was installed on May 30th at 10:AM as scheduledDue to the
inconvenience Ms*** experienced, she was not charged for labor on the hitch installation.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

Greetings, We (*** ***) and myself) were informed "by Kevin" that he would forward a VIP Gift CertificateYet it is not mentioned here in this resolution, nor have we received anything?! At this point I do believe that it is should be emailed to my inbox:*** ***

July 25, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer, Ms***.Paul D***, our GM for our U-Haul Moving and Storage at Piedmont, followed up on the information Ms*** provided. He informed our office he spoke to Ms*** and explained the
refund was issued on July 23rd and it should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I am not satisfied with the way U haul has chose to deal with my complaintThey are stating that I was never given a price quote even though I have the email to prove itI was told that they would review audio footage that was recorded of me when entering the store property, they have not done itI keep being told that my side of the story has been falsified and there is nothing they can do to prove that I did in fact inquire about a trailerThey have told me that they have absolutely no record of me calling the store or no record of the price quoteIm unsure how all this info has been erased from the system but as I stated above, I have the emails to prove itSo as of now, this complaint has not been settled and I have no problem taking the next step to insure that my money be rightfully refunded to me

March 26, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our GM for our U-Haul Moving and Storage of ***, followed up on the information Ms*** providedShe informed our office Ms*** advised her the bank contacted her
on March 14, to say the dispute was settled.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

July 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers *** *** and *** ***, whose name is on the rental contract *** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms***
provided She corresponded with Ms*** by email and offered her apology for the inconvenience they experienced She explained she issued a refund for the damage charge in the amount of $75, which should post on her next credit card statement As we value Ms*** and Ms*** as customers, Ms*** also sent a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

September 23, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Traffic Manager for our East Bay Regional Office, followed up on the information Ms*** provided She informed our office a refund for the $Reservation
Guarantee Fee was issued due to having to substitute a different size to fill the reservation along with an additional $refund in the interest of customer good faith Ms*** also mentioned Ms*** was given an extra day at no charge, which would normally be $ Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

January 14, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Dan D***, our Executive Assistant for our South Philadelphia Regional Office, reviewed Ms***’s recent comments He informed our office Don H***, our Area Field Manager, never spoke to Ms*** due to the fact our dealer resolved her issues with the extra days MrD*** mentioned the only item not refunded was the fuel and relayed no further action is needed.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International

November 1, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***. Ray W***, our Executive Assistant for our Cleveland Regional Office, followed up on the information Ms*** providedHe informed our office he verified with our Credit Card Processing Department that the credit for $was credited to the card ending in and she was provided a tracking number to give her credit card company to research the creditWe’ll need a statement from Ms***’s credit card company stating they did not receive the credit. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Devon K***

November 3, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our GM for our U-Haul of Oakland, reviewed Mr***’s recent comments and sent him the following email in response:Mr***, Sir, my name is *** ***, I am currently the General Manager of Uhaul of Oakland, at your earliest convience, please give me a call at ###-###-####My email address is ***@uhaul.comI hope to hear from you soonThank you.Mr*** also left a message with a gentleman that answered the phone requesting Mr*** call him back in order to personally address his concerns As we value Mr*** as a customer, Mr*** sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans We rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

June 6, Revdex.com ID#: *** U-Haul Ref#: Thank you for your concern for our customer Mr***Jessica A***, our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr*** provided. She
informed our office she spoke to Mr*** and discussed his concerns. He will be sending a copy of his receipt to MsA*** for further reviewOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

February 22,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she left a
message for Ms*** explaining her items were at our U-Haul Moving and Storage of *** in *** at *** *** *** *** and can be picked up from that locationMs*** also left her telephone number for a call back of necessary
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International