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February 11, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Rick F* our President for our *** *** *** Regional Office, followed up on the information Ms*** provided He informed our office he emailed Ms
*** a picture of her unit with the lock on the door and the door number present showing the unit is secure. He also sent her a receipt of her payment history for January and February as requested. Ms***, in return, sent an email back to MrF* thanking him for the information Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

June 18,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our Long Island Regional Office, followed up on the information Ms*** providedHe assured our office he addressed the issue with all involved
to help prevent the situation from happening againHe also informed our office Ms***’s contract was reversed and then a discounted fee of $was applied to her rental as an adjustmentWe acknowledged the inconvenience Ms*** experienced, but we also need to acknowledged she was able to complete her move with a U-Haul trailer, therefore a full refund is not warranted
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

July 7, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer, Ms***. Sharon G***, our GM for our U-Haul Moving and Storage at Wrightsboro, followed up on the information Ms*** providedShe informed our office Ms*** was granted two
movers to help her repack and reload her items in storageMs*** was also granted the first month free on all three of her rooms and given discounts on truck rentalsMsG*** offered her apology to Ms*** due to the fact she was unable to move in the night she had paid movers and was sorry about the gate not working Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

December 22, 2015Revdex.com ID#: ***U-Haul# ***Thank you for your concern for our customer Mr***Devyn McL*** our Traffic Manager for our Eastern Florida Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Good Afternoon, I
tried to contact you via phone to discuss at *** *** and (*** *** and neither were accepting callsI would greatly appreciate it if you could give me a call to resolve the issue you are havingI can be reached at my office between 9am-5pm at (*** *** or via email at *** Thank you, Devyn M***Ms*** also mentioned a charge was applied to Mr*** credit card account but a refund for $was also mailed to Mr*** on October 1, MsM*** would like to discuss the storage fees and access of the U-Box.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P*** ***U-Haul International

September 18, 2017 Revdex.com ID#: ***U-Haul Ref#* *** Thank you for your concern for our customer Mr***. Giuseppe G***, our Executive Assistant for our Western Quebec Regional Office, followed up on the information Mr*** providedHe advised our office a refund
for $was issued back to Mr***’s Visa account on September 6thThe refunds for $and $should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The GM is NOT telling the truth at ALL!! I told him I didnt think I had that amount in my accountHe told me specifically to hit the red X on the credit card machine so that it would run as a credit card and NOT my debit card and would only hold back $and NOT $I did NOT check my account balance on my phone at all! That is a blatant lie! When I can into the store to complain about being charged the way I was, at that point I brought my checking account up on my phone and showed the girl *** and another young man that was in the store working what my account had been charged and that there had been NO credits back to my accountNever did I check anything on my phone when I first rented the truck. The people who work at that store of deceitful and dishonest! No one ever explained to me when I scheduled the truck with *** that I would be charged an expensive depositAnd when I rented the truck I was told BY THE GM that they would only "HOLD" $until I returned the truck and then my card would only be charged the money that I actually owedThese people are the worst type of business peopleThey lie and cheat and did NOT have permission to take money out of my account that I did not authorizeThey try to say they have a signed contract but what they do is make you sign on a credit card machine with a plastic pen and you arent even able to see what it is you are signingI ASSUMED I was signing for what the GM *** told me I was signing forLittle did I know they pulled a bait and switch and it was all a lieSHADYYYY practicesI want a full refund!!!!!!!!!!!
Regards,
*** ***

Greetings, We (*** ***) and myself) were informed "by Kevin" that he would forward a VIP Gift CertificateYet it is not mentioned here in this resolution, nor have we received anything?! At this point I do believe that it is should be emailed to my inbox:*** ***

July 22, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers *** *** and *** ***, whose name is on the rental contract *** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms***
provided She corresponded with Ms*** by email and offered her apology for the inconvenience they experienced She explained she issued a refund for the damage charge in the amount of $75, which should post on her next credit card statement As we value Ms*** and Ms*** as customers, Ms*** also sent a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

November 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Tulsa Regional Office, followed up on the information Ms*** providedHe informed our office he contacted Ms*** and addressed her concernsA refund for $was sent to Ms***, which she should receive in the next business days
As we value Ms*** as a customer, Mr*** also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

The man on duty did scream I AM STRESSED immediately as I approached the counter and he proceeded to talk in a very unprofessional toneApparently there is no sound on the video tapes and it is only to see any possible robbersThis man was very obviously aggressively mean and beyond rudeHe DID NOT Call me and apologize at any time I am glad that you saw me go outside as he demandedI came back in to get warm and use the bathroom and it was dark outsideI do not accept this as any resolution what so everNO customer should ever be treated like I wasNo human being should be treated as I was and he may be talking nice in front of corporate now, which is to be expected, but he was completely out of controlI totally will not accept this horrendously abusive treatment

November 3, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our GM for our U-Haul of Oakland, reviewed Mr***’s recent comments and sent him the following email in response:Mr***, Sir, my name is *** ***, I am currently the General Manager of Uhaul of Oakland, at your earliest convience, please give me a call at ###-###-####My email address is ***@uhaul.comI hope to hear from you soonThank you.Mr*** also left a message with a gentleman that answered the phone requesting Mr*** call him back in order to personally address his concerns As we value Mr*** as a customer, Mr*** sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans We rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our Southern Minnesota Regional Office, followed up on the information Ms*** providedShe informed our office Ms***’s hitch was installed on May 30th at 10:AM as scheduledDue to the
inconvenience Ms*** experienced, she was not charged for labor on the hitch installation.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

I have not been contacted by Patty P*** or anyone else from Uhaul since 6/23/when they black mailed me to drive to Dixon CA and use their giant truck, take it or leave it - the night before our moveAlso note: I carry my phone for calls and email 24/for work - they did not contact meUhaul sent me an automated, "rate my service", email and an invoice showing I refilled there old truck again with another $100+ in gas on 6/28/before I returned it, (while my household sat in the street)Uhaul needs to step up and admit their ridiculous failure, and understand the pain they causedThis type of awful experience attests to how a good business would actually follow through to make amends - including a refunded in full when it is appropriate - (not just say they offered a discount - I assume because this went to someones boss). Worst service ever - now followed with even more of the same dishonest horrible service

October 5, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for forwarding Ms***’s recent comments to our office *** ***, our President for our Las Vegas Regional Office, reviewed Ms***’s recent comments He relayed he has spoken to Ms*** on several occasions and explained just because the car dealership doesn’t recommend her towing a trailer, doesn’t mean it can’t be done Please be advised we go through thorough testing on vehicles to make sure we recommend safe hook-ups Mr*** apologized to Ms*** for what happened to her car but also explained we are not at fault and a refund will not be issued.Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

December 7, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***Ashley Marchese, a Business Analyst for Moving Help, followed up on the information Ms***provided and sent her the following email in response:Dear Chelsea, I am terribly sorry that
you had issues with your selected Moving Helper, Topnotch MoversThepayment code was released to the movers for paymentUnfortunately, once the payment code is given to the MovingHelper, it is out of MovingHelp.com’s handsYour next step would be start a Resolution Case with the Moving Helperto seek a refund from the Moving HelperThe Moving Helper has days to respond to you from the initial date youstarted the Resolution CaseBelow are the instructions on how to file a Resolution Case with your Moving HelperIfyour case goes unresolved, your next available step is to pursue the Moving Helper outside of Moving Help throughthe appropriate legal channelsUnfortunately, Moving Help cannot require that the individually owned and operatedcompany pay you any sort of restitutionMoving Help only provides the web site needed to connect individuallyowned, independent service providers with their local customerEach provider on the website sets their own ratesand availability and is in charge of their own businessHaving said that, movinghelp.com is a neutral venueI haveincluded all of the Moving Helper's contact information belowIf you have any other questions I could be reached [email protected] Moving Helper contact info: Topnotch Movers, Jamon W***, *** *** The Resolution Center will assist you through an online dialogue with yourMoving HelperIt is designed to shape communications into a constructive and polite solutionHere are the steps todo so: Log on to movinghelp.com Click on the Customer Service tab Click Resolve an Issue that appears as alinkEnter the email address and last of the credit card used to place that order Click on the name of theservice provider and follow the instructions.Our customers are very important to us and we regret to hear of situations that cause problems forthemThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

November 1, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***. Ray W***, our Executive Assistant for our Cleveland Regional Office, followed up on the information Ms*** providedHe informed our office he verified with our Credit Card Processing Department that the credit for $was credited to the card ending in and she was provided a tracking number to give her credit card company to research the creditWe’ll need a statement from Ms***’s credit card company stating they did not receive the credit. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

February 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Mike P*** our Area Field Manager for our South *** Regional Office, followed up on the information Mr*** provided and sent him the following email
in response: Hello my name is Mike I did give you a callI did leave a message what I did was I gave you a credit of $back to card used at rentalYou will see that in 3-business daysThanks MikeOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

May 28,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Northwest *** *** Regional Office, followed up on the information Mr*** providedShe informed our office she sent Mr
*** an email offering her apology for the inconvenience he experienced and provided him with the telephone number to RepWest Insurance Company in order to file a claim for his damages
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

April 5, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Seung Yoon L**, our Traffic Manager for our Central Ontario Regional Office, followed up on the information Ms*** provided and informed our office Ms*** was
contacted and offered an apology. Her reservation was moved a few times but was filled at her preferred location and with the size of truck she requested. A refund for the extra charge was also issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International