Beverly Hills Weight Loss Clinics

March 26, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our GM for our U-Haul Moving and Storage of ***, followed up on the information Ms*** providedShe informed our office Ms*** advised her the bank contacted her
on March 14, to say the dispute was settled.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Devon K***

I appreciate the work Larry has done to ensure that our possessions will arrive in a timely mannerAlthough we are still waiting a response on a price for the delivery I feel that Larry and his superiors will come to a reasonable conclusion
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

February 22,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she left a
message for Ms*** explaining her items were at our U-Haul Moving and Storage of *** in *** at *** *** *** *** and can be picked up from that locationMs*** also left her telephone number for a call back of necessary
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

July 25, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer, Ms***.Paul D***, our GM for our U-Haul Moving and Storage at Piedmont, followed up on the information Ms*** provided. He informed our office he spoke to Ms*** and explained the
refund was issued on July 23rd and it should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

September 23, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Traffic Manager for our East Bay Regional Office, followed up on the information Ms*** provided She informed our office a refund for the $Reservation
Guarantee Fee was issued due to having to substitute a different size to fill the reservation along with an additional $refund in the interest of customer good faith Ms*** also mentioned Ms*** was given an extra day at no charge, which would normally be $ Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

January 14, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Dan D***, our Executive Assistant for our South Philadelphia Regional Office, reviewed Ms***’s recent comments He informed our office Don H***, our Area Field Manager, never spoke to Ms*** due to the fact our dealer resolved her issues with the extra days MrD*** mentioned the only item not refunded was the fuel and relayed no further action is needed.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International

October 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Rod T***, our President for our Georgia Northeast Regional Office, followed up on the information Ms*** provided and sent her the following email in
response: Hello this is Rod T*** with Uhaul just wanted to reach out and apologize for any problems you may have encounterd from my companyAfter reviewing this matter we will not be charging you for the additional miles that were placed on the truckIf you have any further questions please feel free to contact me at ***Thanks Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** I am not satisfied with the way U haul has chose to deal with my complaintThey are stating that I was never given a price quote even though I have the email to prove itI was told that they would review audio footage that was recorded of me when entering the store property, they have not done itI keep being told that my side of the story has been falsified and there is nothing they can do to prove that I did in fact inquire about a trailerThey have told me that they have absolutely no record of me calling the store or no record of the price quoteIm unsure how all this info has been erased from the system but as I stated above, I have the emails to prove itSo as of now, this complaint has not been settled and I have no problem taking the next step to insure that my money be rightfully refunded to me

January 26, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Arielle ***s, our GM for our U-Haul Moving and Storage of Pasadena, followed up on the information Ms*** provided She informed our office she waived the late fees on Ms
***’s storage account.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

June 6, Revdex.com ID#: *** U-Haul Ref#: Thank you for your concern for our customer Mr***Jessica A***, our Executive Assistant for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr*** provided. She
informed our office she spoke to Mr*** and discussed his concerns. He will be sending a copy of his receipt to MsA*** for further reviewOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***5, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Michelle G***

August 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Alanda W***, our Executive Assistant for our North Shore Chicago Regional Office, followed up on the information Mr*** provided. She informed our office
she emailed Mr*** the invoice showing a refund for $399.24, which included $for the second truck rental and $for the inconvenience he experienced. She also sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. MsW*** stated reimbursement for unpaid vacation will not be refunded Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

August 30, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your continued concern for our customer Ms***.Lance L***, our GM for our U-Haul Moving and Storage at VCU, reviewed Ms***’s recent commentsHe informed our office he left her a message that he will cancel the Promissory Note for the balance of the rental chargesHe also relayed she could receive one-month free storageMrL*** stated he would send Ms*** an email advising her of the same.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

July 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr***Our records indicate a refund for $was issued to Mr*** by check and was mailed on July 25th from our Phoenix office. He should receive the check within the next
business days. He was also contacted yesterday and provided the telephone number for RepWest Insurance Company if he wished to file a claim for a loss or damagesOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

March 9, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mrs***.*** ***, our Executive Assisant for our ***, GA Regional Office, followed up on the information Mrs*** provided and sent her the following email in response:Hello Ms***My name is
*** *** and I am the Executive Assistant for the Regional Office of U-Haul in ***, GA.I am in receipt of your letter to the Revdex.com and called you earlier today to discuss it with youSince I was unable to reach you, I decided to email you so you could send me a response, if you desired.The area field manager over ***s Tire and Service Center in Vidalia, GA, Chris Herrick, researched your complaint and provided the feedback I needed in order to resolve your complantHe told me that the dealership has been open since August of and the agent that took your reservation, as well as rented the truck to you and your husband, was the owner, ***When I heard that, I was deeply disappointed by the way you said you both were treated by him, especially since he usually does give customers a lot more information than he apparently gave you twoI also apologize for him not returning your phone callsI agree with you - that is very unprofessional.As far as the incorrrect address goes, it could have been corrected on the contract at the time you rented the truckDid you happen to mention that to him? Even though it should have been corrected on the actual contract, it really did not have any affect on your mileage charge in any way.*** probably assumed you had rented from U-Haul before and knew about the mileage chargesBut I did some research and saw that you have not, so both Mr*** and I agree that you should be given a full refund of your mileage charges.I will be crediting $ back to your *** ending in *** before I leave for the day.We appreciate your business and look forwarding to serving you again!Warm Regards,*** ***,Executive AssistantU-Haul Company of *** ***Mrs*** responded with the following email:Thanks I appreciate the refundActually I did not see the address until I was looking over all of the information after he told me about the mileage chargeI had spoken to customer service once I called the claims number to speak to someoneSince he never called me backShe then told me that I was charged because I told Mr*** that I lived only ten miles from the rental place and that was not true I am pleased with the outcomeThanks again!!!Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

March 6, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Matthew N***, our President for our Northern Arizona Regional Office, followed up on the information Ms*** provided. He informed our office he addressed the
situation with all involved to prevent it from happening again. He also stated Ms*** will no longer receive call backs on a consistent basis Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

June 19,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Missouri Regional Office, followed up on the information Mr*** providedHe informed our office he contacted Mr*** and was able to reach an
amicable resolutionA refund for $was issued back to Mr***’s *** Card account as an adjustment on his rentalThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

February 23,
Revdex.com ID#: ***
U-haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our Executive Assistant for our Northern Virginia Regional Office, reviewed Ms***’s recent commentsHe assured our office there was no malicious intent done by our Traffic office or any local drop off locationsHe also acknowledged that it is U-Haul responsibility to find an alternate drop off location, which in fact is what was doneAs mentioned previously, the original drop off location had an unexpected family emergency and had to closeEvery staff member involved that Mr*** spoke to at the Regional Office relayed they had no altercations with Ms***Please be assured we wish to make our customer’s moving experience a positive one and are sorry this is not what Ms*** experiencedMr*** advised our office their decision in the matter remains the same
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

May 11, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer, Mr***. Our records indicate a refund for $was issued back to his Discover account and should post on his next credit card statement Our customers are very important to us
and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International