Beverly Hills Weight Loss Clinics

May 28,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Northwest *** *** Regional Office, followed up on the information Mr*** providedShe informed our office she sent Mr
*** an email offering her apology for the inconvenience he experienced and provided him with the telephone number to RepWest Insurance Company in order to file a claim for his damages
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

I appreciate the work Larry has done to ensure that our possessions will arrive in a timely mannerAlthough we are still waiting a response on a price for the delivery I feel that Larry and his superiors will come to a reasonable conclusion
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

January 26, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Arielle ***s, our GM for our U-Haul Moving and Storage of Pasadena, followed up on the information Ms*** provided She informed our office she waived the late fees on Ms
***’s storage account.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

December 7, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***Ashley Marchese, a Business Analyst for Moving Help, followed up on the information Ms***provided and sent her the following email in response:Dear Chelsea, I am terribly sorry that
you had issues with your selected Moving Helper, Topnotch MoversThepayment code was released to the movers for paymentUnfortunately, once the payment code is given to the MovingHelper, it is out of MovingHelp.com’s handsYour next step would be start a Resolution Case with the Moving Helperto seek a refund from the Moving HelperThe Moving Helper has days to respond to you from the initial date youstarted the Resolution CaseBelow are the instructions on how to file a Resolution Case with your Moving HelperIfyour case goes unresolved, your next available step is to pursue the Moving Helper outside of Moving Help throughthe appropriate legal channelsUnfortunately, Moving Help cannot require that the individually owned and operatedcompany pay you any sort of restitutionMoving Help only provides the web site needed to connect individuallyowned, independent service providers with their local customerEach provider on the website sets their own ratesand availability and is in charge of their own businessHaving said that, movinghelp.com is a neutral venueI haveincluded all of the Moving Helper's contact information belowIf you have any other questions I could be reached [email protected] Moving Helper contact info: Topnotch Movers, Jamon W***, *** *** The Resolution Center will assist you through an online dialogue with yourMoving HelperIt is designed to shape communications into a constructive and polite solutionHere are the steps todo so: Log on to movinghelp.com Click on the Customer Service tab Click Resolve an Issue that appears as alinkEnter the email address and last of the credit card used to place that order Click on the name of theservice provider and follow the instructions.Our customers are very important to us and we regret to hear of situations that cause problems forthemThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

October 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Rod T***, our President for our Georgia Northeast Regional Office, followed up on the information Ms*** provided and sent her the following email in
response: Hello this is Rod T*** with Uhaul just wanted to reach out and apologize for any problems you may have encounterd from my companyAfter reviewing this matter we will not be charging you for the additional miles that were placed on the truckIf you have any further questions please feel free to contact me at ***Thanks Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

The man on duty did scream I AM STRESSED immediately as I approached the counter and he proceeded to talk in a very unprofessional toneApparently there is no sound on the video tapes and it is only to see any possible robbersThis man was very obviously aggressively mean and beyond rudeHe DID NOT Call me and apologize at any time I am glad that you saw me go outside as he demandedI came back in to get warm and use the bathroom and it was dark outsideI do not accept this as any resolution what so everNO customer should ever be treated like I wasNo human being should be treated as I was and he may be talking nice in front of corporate now, which is to be expected, but he was completely out of controlI totally will not accept this horrendously abusive treatment

November 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Tulsa Regional Office, followed up on the information Ms*** providedHe informed our office he contacted Ms*** and addressed her concernsA refund for $was sent to Ms***, which she should receive in the next business days
As we value Ms*** as a customer, Mr*** also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer
In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

I have not been contacted by Patty P*** or anyone else from Uhaul since 6/23/when they black mailed me to drive to Dixon CA and use their giant truck, take it or leave it - the night before our moveAlso note: I carry my phone for calls and email 24/for work - they did not contact meUhaul sent me an automated, "rate my service", email and an invoice showing I refilled there old truck again with another $100+ in gas on 6/28/before I returned it, (while my household sat in the street)Uhaul needs to step up and admit their ridiculous failure, and understand the pain they causedThis type of awful experience attests to how a good business would actually follow through to make amends - including a refunded in full when it is appropriate - (not just say they offered a discount - I assume because this went to someones boss). Worst service ever - now followed with even more of the same dishonest horrible service

February 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Mike P*** our Area Field Manager for our South *** Regional Office, followed up on the information Mr*** provided and sent him the following email
in response: Hello my name is Mike I did give you a callI did leave a message what I did was I gave you a credit of $back to card used at rentalYou will see that in 3-business daysThanks MikeOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

April 5, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Seung Yoon L**, our Traffic Manager for our Central Ontario Regional Office, followed up on the information Ms*** provided and informed our office Ms*** was
contacted and offered an apology. Her reservation was moved a few times but was filled at her preferred location and with the size of truck she requested. A refund for the extra charge was also issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

October 5, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for forwarding Ms***’s recent comments to our office *** ***, our President for our Las Vegas Regional Office, reviewed Ms***’s recent comments He relayed he has spoken to Ms*** on several occasions and explained just because the car dealership doesn’t recommend her towing a trailer, doesn’t mean it can’t be done Please be advised we go through thorough testing on vehicles to make sure we recommend safe hook-ups Mr*** apologized to Ms*** for what happened to her car but also explained we are not at fault and a refund will not be issued.Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

December 9,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our President for our Southern Washington Regional Office, had previously followed up on the information Ms*** providedShe advised our office the truck Ms
*** rented was on an In-Town contract, however, she took the truck one-way to North Dakota when the wheel hub seized upMs*** was offered to transload into another truck and pay for the rental from Missoula to Bismark or U-Haul could tow the truck for them and she could have her goods unloaded into storageMs*** explained they attempted to reverse the In-Town rental and charge her for the one-way rate but Ms***’s credit card was declinedShe also relayed that Ms*** is aware she has not paid anything to U-Haul for the move and that we will not be making any type of refund
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Alanda W***, our Executive Assistant for our North Shore Chicago Regional Office, followed up on the information Mr*** provided. She informed our office
she emailed Mr*** the invoice showing a refund for $399.24, which included $for the second truck rental and $for the inconvenience he experienced. She also sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. MsW*** stated reimbursement for unpaid vacation will not be refunded Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 28, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr***Our records indicate a refund for $was issued to Mr*** by check and was mailed on July 25th from our Phoenix office. He should receive the check within the next
business days. He was also contacted yesterday and provided the telephone number for RepWest Insurance Company if he wished to file a claim for a loss or damagesOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

June 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our President for our East Bay Regional Office, reviewed the recent comments from Mr***In an effort to bring closure, Mr*** advised our office he issued a refund for the remainder of the rental fee in the amount of $back to Mr***’* *** *** accountThe refund should post on his next credit card statement
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
***, I have read your concernIm sorry for your reservation being moved to
another location and it was not at the *** *** as you had requestedI will honor the $Reservation Guarantee for youIt will be credited to the credit card used for your rentalI will process that today and you should see the credit in 3-business daysThere will not be a refund for your entire rental as you had requestedAgain,my apologies for your reservaton being moved causing an inconvenience in your moveAny further questions,please feel free to contact me*** *** Executive Assistant U-Haul of ***@***.***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

March 2,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
Please be advised that we do provide towing if our truck experiences a mechanical breakdownGetting the truck stuck is not a mechanical issue, but driver error, therefore, the towing would not be covered by U-HaulOur GM at our U-Haul Moving and Storage at Rutledge advised our office Ms*** came to our Center the same evening the truck was retrieved from the impound lot with the original key to the truckA new key had already been cut in order to retrieve the truck that morningThe truck was checked in upon return per company policy and impound fees were addedOur GM relayed that Ms*** stated she had no problem paying the fees and wanted to know the amountA receipt was printed for her with the chargesShe did not disputed the charges, however, she was upset that the charges were applied to her credit cardShe walked out of our Center saying she would dispute the charges with her bank
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***5, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Michelle G***

June 19,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our Missouri Regional Office, followed up on the information Mr*** providedHe informed our office he contacted Mr*** and was able to reach an
amicable resolutionA refund for $was issued back to Mr***’s *** Card account as an adjustment on his rentalThe refund should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

June 30, Revdex.com ID#: *** *** * *** U-Haul Reference id: *** Thank you for your concern for our customer Mr*** Christopher P***, Area Field Manager, apologized for the scheduling issues and credited $to Mr***’s card for reservation guarantee
on 5/27/ Marketing Company President, Richard C***, reviewed the file and based on his findings no further compensation is warranted Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International