February 1, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Mike W[redacted], our President for our Clearwater Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] filed a...
claim with RepWest Insurance Company, which was settled to her satisfaction. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Storage Manager for our Western Arizona Regional Office, reviewed the recent information Mr. [redacted] provided. She advised our office a receipt...
was indeed sent to Mr. [redacted] on February 18th and was not returned. She will have our GM send another copy by [redacted].
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern,I am not fully content with the resolution of the stated issue.A $50 refund towards a moving service which cost over $825 (not including gas money and money lost in missing appointments) seems pretty sparse, especially considering the severity of the complaint. I had complaints about the entire moving process, the latter incident was just the majority of it.And according to your message, you are placing a fair amount of blame upon myself. According to your rendition of the situation, this location was busy due to the time of the month. I stopped by the storage location frequently to grab items from my unit, and at no time was there ever more than three Uhaul representatives at the location. On the date of this particular incident, there were only two.You also state that Mr.[redacted] gave me a specific key and that upon returning after a few minutes that the key was missing.I was told a specific key to use, however, this key was bent and could no longer effectively open the lock it was made for. There was no spare key at the location.Mr.[redacted] also states that I returned 5-10 minutes later, but he would not be able to state this definitively because he left the premises immediately after initially handing me the key. He would not return for over 45 minutes.By no means do I intend to get anyone in any kind of trouble, but I also will not allow unwarranted blame to be placed in my direction.
Regards,
[redacted]
Noone from the Uhaul office has called me or left any voicemails. Im not sure what number he or she is calling but I will leave my number so he or she can really call me. My number is [redacted]. I will also be filing a complaint with my bank as fraud and have that money refunded.
August 10, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.Jared M[redacted], our President for our Central New Jersey Regional Office, followed up on the information Ms. [redacted] provided. He...
informed our office he will issue a refund for $10.68 back to the credit card listed on the contract and will look into the overdraft fees as well.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
Whoever runs [redacted] did not contact me; it was someone from [redacted] to the best of my recollection--it's hard to keep track of who screws up what that I'll admit; any business that bungles customers paying the bill is in serious trouble. 1560 actually called me on a Friday, during the billing disaster that went on for a few months, a few minutes before his closing he left a message: that he would call me the next day, which he didn't do--that was a Saturday. He didn't call; I began paying the bill in the evenings intentionally, and did so that following Saturday, as well: I discovered through much trial and error, that things worked much more efficiently in the evenings in comparison to the day, where more than a few couldn't even locate me in the system. The reward I got for suffering the most problems I ever had with any business--including the two former businesses that owned that location before U-Haul came along, shortly afterwards the price amazingly increased over some nitpicking "invoice fee." If I was U-Haul I would have given Mr. [redacted] a break for all he went through to pay a bill--the most trouble I ever had in my entire life--just ask the people prior to owning that building, none of whom had an elaborate system like U-Haul has. The original owner used a portable phone; they were always available, and never screwed up a thing for it is impossible to complicate storage--they were most ready and able to take my money aw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
November 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, informed our office she received the bill for Mr. [redacted]’s moving helpers and issued him a check for the amount he paid, $379.95. He should receive the check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
September 7, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Jorge W[redacted], our President for our Boston Regional office, followed up on the information Ms. [redacted] provided. He informed our office he has communicated with Ms. [redacted] by email and text...
messages. Refunds were issued for the hitch install and the tow expense back to her Visa account and should post on her next credit card statement. Mr. W[redacted] also relayed he offered his apology to Ms. [redacted] and explained, once RepWest Insurance Company receives the paid invoice for repairs to her vehicle, he will approve payment in the interest of customer good faith.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $57.33 was issued back to Mr. [redacted]’s [redacted] account on October 28, 2014. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations...
that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
January 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mr. and Mrs. [redacted]. Mike H[redacted], our Traffic Manager for our Eastern Florida Regional Office, reviewed Mr. [redacted]’ recent comments and sent him the following email in response: Mr. [redacted] Your full rental has been refunded. Please allow your bank 3-5 business days to process the refund. Thank you The refund for $74.44 was issued back to their Visa account and should post on their next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 25, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Kristie P[redacted], our Executive Assistant for our Northern Louisiana Regional Office followed up on the information Ms. [redacted] provided. She informed our office she...
attempted to speak to Ms. [redacted] on or about July 15th requesting a return call. As we value Ms. [redacted] as a customer, Ms. P[redacted] sent her a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Baki A[redacted], our GM for our U-Haul Moving and Storage at Capital Dr., followed up on the information Ms. [redacted] provided. He informed our office he advised...
Ms. [redacted] her and her mother would need to come in at the same time to transfer the name on the storage account, however, the account needs to be current on rent. He explained to Ms. [redacted] a debt could not be transferred to another person. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 15, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Nina B[redacted], our Executive Assistant for our Chicago Western Suburbs Regional Office, followed up on the information Ms. [redacted] provided. She informed our...
office she contacted Ms. [redacted] and offered her apology for the inconvenience she experienced. Ms. B[redacted] waived all fees and wrote off the month of storage rent as an adjustment. Ms. [redacted] will be moving out of her storage unit before March 26th. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
I still do not have my goods and was told that the next delivery date would be after the 12th which would charge me another unnecessary month of storage. In addition, although my assigned agent was Melissa A[redacted], when I reached out to U-Haul I received no explanations or help from anyone I spoke with. I was also told that Melissa A[redacted] was no longer assigned to my account, which I assumed was due to all of the issues I was having. This apparently does not seem to be the case as she was either re-assigned or is now trying to take care of my case after a formal complaint was filed. I was never contacted after about a delivery date, address, time, cost, etc. The times that I picked up the phone I would receive no answers and very rude and short responses. At this point as I have mentioned to U-Haul, I just want my goods at the cost I was originally promised.
March 31, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Melissa M[redacted], our Executive Assistant for our Miami Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] was contacted and...
advised of the reversal of the $94 charge for the unused U-Box. Extra fees were waived as well. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Thank you for your continued concern for our customer Mr. [redacted].[redacted], Senior Staff for our [redacted] Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she has been corresponding with Mr. [redacted] by email. She adjusted the balance due down to $13.53 and had the Promissory Note deleted.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
January 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted]Shawn K[redacted] our GM for our U-Haul Moving and Storage at Eastview Mall, followed up on the information Mr. [redacted] provided. Shawn advised our office a refund was issued for the...
difference of what Mr. [redacted] was told he would be charged. Total charges refunded was $245. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
April 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Don T[redacted], our President for our San Francisco Regional Office, reviewed Mr. [redacted]’s recent comments. He advised our office it was explained to Mr. [redacted] that because of high demand for equipment in the area, they cannot hold the reserved equipment 24 hours past the reservation time. In the interest of customer good faith, our Traffic Manager issued a refund for the $50 fee he was charged but no further concessions will be forthcoming. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
February 1, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Mike W[redacted], our President for our Clearwater Regional Office, followed up on the information Ms. [redacted] provided. He informed our office Ms. [redacted] filed a...
claim with RepWest Insurance Company, which was settled to her satisfaction. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
checked account did not see credit.
March 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Storage Manager for our Western Arizona Regional Office, reviewed the recent information Mr. [redacted] provided. She advised our office a receipt...
was indeed sent to Mr. [redacted] on February 18th and was not returned. She will have our GM send another copy by [redacted].
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern,I am not fully content with the resolution of the stated issue.A $50 refund towards a moving service which cost over $825 (not including gas money and money lost in missing appointments) seems pretty sparse, especially considering the severity of the complaint. I had complaints about the entire moving process, the latter incident was just the majority of it.And according to your message, you are placing a fair amount of blame upon myself. According to your rendition of the situation, this location was busy due to the time of the month. I stopped by the storage location frequently to grab items from my unit, and at no time was there ever more than three Uhaul representatives at the location. On the date of this particular incident, there were only two.You also state that Mr.[redacted] gave me a specific key and that upon returning after a few minutes that the key was missing.I was told a specific key to use, however, this key was bent and could no longer effectively open the lock it was made for. There was no spare key at the location.Mr.[redacted] also states that I returned 5-10 minutes later, but he would not be able to state this definitively because he left the premises immediately after initially handing me the key. He would not return for over 45 minutes.By no means do I intend to get anyone in any kind of trouble, but I also will not allow unwarranted blame to be placed in my direction.
Regards,
[redacted]
Noone from the Uhaul office has called me or left any voicemails. Im not sure what number he or she is calling but I will leave my number so he or she can really call me. My number is [redacted]. I will also be filing a complaint with my bank as fraud and have that money refunded.
August 10, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is on the rental agreement.Jared M[redacted], our President for our Central New Jersey Regional Office, followed up on the information Ms. [redacted] provided. He...
informed our office he will issue a refund for $10.68 back to the credit card listed on the contract and will look into the overdraft fees as well.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...
Whoever runs [redacted] did not contact me; it was someone from [redacted] to the best of my recollection--it's hard to keep track of who screws up what that I'll admit; any business that bungles customers paying the bill is in serious trouble. 1560 actually called me on a Friday, during the billing disaster that went on for a few months, a few minutes before his closing he left a message: that he would call me the next day, which he didn't do--that was a Saturday. He didn't call; I began paying the bill in the evenings intentionally, and did so that following Saturday, as well: I discovered through much trial and error, that things worked much more efficiently in the evenings in comparison to the day, where more than a few couldn't even locate me in the system. The reward I got for suffering the most problems I ever had with any business--including the two former businesses that owned that location before U-Haul came along, shortly afterwards the price amazingly increased over some nitpicking "invoice fee." If I was U-Haul I would have given Mr. [redacted] a break for all he went through to pay a bill--the most trouble I ever had in my entire life--just ask the people prior to owning that building, none of whom had an elaborate system like U-Haul has. The original owner used a portable phone; they were always available, and never screwed up a thing for it is impossible to complicate storage--they were most ready and able to take my money aw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
November 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, informed our office she received the bill for Mr. [redacted]’s moving helpers and issued him a check for the amount he paid, $379.95. He should receive the check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
September 7, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Jorge W[redacted], our President for our Boston Regional office, followed up on the information Ms. [redacted] provided. He informed our office he has communicated with Ms. [redacted] by email and text...
messages. Refunds were issued for the hitch install and the tow expense back to her Visa account and should post on her next credit card statement. Mr. W[redacted] also relayed he offered his apology to Ms. [redacted] and explained, once RepWest Insurance Company receives the paid invoice for repairs to her vehicle, he will approve payment in the interest of customer good faith.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International
Thank you for your concern for our customer Mr. [redacted].
Our records indicate a refund for $57.33 was issued back to Mr. [redacted]’s [redacted] account on October 28, 2014. The refund should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations...
that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International
January 20, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mr. and Mrs. [redacted]. Mike H[redacted], our Traffic Manager for our Eastern Florida Regional Office, reviewed Mr. [redacted]’ recent comments and sent him the following email in response: Mr. [redacted] Your full rental has been refunded. Please allow your bank 3-5 business days to process the refund. Thank you The refund for $74.44 was issued back to their Visa account and should post on their next credit card statement. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 25, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Kristie P[redacted], our Executive Assistant for our Northern Louisiana Regional Office followed up on the information Ms. [redacted] provided. She informed our office she...
attempted to speak to Ms. [redacted] on or about July 15th requesting a return call. As we value Ms. [redacted] as a customer, Ms. P[redacted] sent her a $100 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
September 1, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Baki A[redacted], our GM for our U-Haul Moving and Storage at Capital Dr., followed up on the information Ms. [redacted] provided. He informed our office he advised...
Ms. [redacted] her and her mother would need to come in at the same time to transfer the name on the storage account, however, the account needs to be current on rent. He explained to Ms. [redacted] a debt could not be transferred to another person. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
March 15, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Nina B[redacted], our Executive Assistant for our Chicago Western Suburbs Regional Office, followed up on the information Ms. [redacted] provided. She informed our...
office she contacted Ms. [redacted] and offered her apology for the inconvenience she experienced. Ms. B[redacted] waived all fees and wrote off the month of storage rent as an adjustment. Ms. [redacted] will be moving out of her storage unit before March 26th. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International Tell us why here...
I still do not have my goods and was told that the next delivery date would be after the 12th which would charge me another unnecessary month of storage. In addition, although my assigned agent was Melissa A[redacted], when I reached out to U-Haul I received no explanations or help from anyone I spoke with. I was also told that Melissa A[redacted] was no longer assigned to my account, which I assumed was due to all of the issues I was having. This apparently does not seem to be the case as she was either re-assigned or is now trying to take care of my case after a formal complaint was filed. I was never contacted after about a delivery date, address, time, cost, etc. The times that I picked up the phone I would receive no answers and very rude and short responses. At this point as I have mentioned to U-Haul, I just want my goods at the cost I was originally promised.
March 31, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Melissa M[redacted], our Executive Assistant for our Miami Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] was contacted and...
advised of the reversal of the $94 charge for the unused U-Box. Extra fees were waived as well. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
Thank you for your continued concern for our customer Mr. [redacted].[redacted], Senior Staff for our [redacted] Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she has been corresponding with Mr. [redacted] by email. She adjusted the balance due down to $13.53 and had the Promissory Note deleted.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
January 10, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted]Shawn K[redacted] our GM for our U-Haul Moving and Storage at Eastview Mall, followed up on the information Mr. [redacted] provided. Shawn advised our office a refund was issued for the...
difference of what Mr. [redacted] was told he would be charged. Total charges refunded was $245. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International
April 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. [redacted]. Don T[redacted], our President for our San Francisco Regional Office, reviewed Mr. [redacted]’s recent comments. He advised our office it was explained to Mr. [redacted] that because of high demand for equipment in the area, they cannot hold the reserved equipment 24 hours past the reservation time. In the interest of customer good faith, our Traffic Manager issued a refund for the $50 fee he was charged but no further concessions will be forthcoming. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...