Beverly Hills Weight Loss Clinics

September 20, 2015[redacted]Thank you for your concern for our customer [redacted].[redacted], our Field Manager for our Eastern Ontario Regional Office, followed up on the information [redacted] provided.  He informed our office a refund for the full amount of the...

rental was issued back to [redacted] Card account.  The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I received a credit for $50 after speaking with a U-Haul representative. I still have not received a refund for the mileage discrepancy. I was also not made aware of the $50 guarantee until having to resort to Revdex.com and other third party rating sites. Had this been offered at the point of sale, this entire complaint would have been resolved onsite and the mileage error would have been easily corrected.[redacted]

March 31, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Melissa M[redacted], our Executive Assistant for our Miami Regional Office, followed up on the information Mr. [redacted] provided.  She informed our office Mr. [redacted] was contacted and...

advised of the reversal of the $94 charge for the unused U-Box.  Extra fees were waived as well.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

July 14, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Oceanside Regional Office, followed up on the information Mr. [redacted] provided. She explained the hold on Mr. [redacted]’s credit card dropped...

a few days after it was put on by his bank. Only the rental fee of $97.20 posted to his account. A refund for the ball in the amount of $5.38 was issued back to the same [redacted] account on July 4th and should post on his next credit card statement. Any further reimbursement is not warranted as the U-Haul equipment was used for its intended purpose.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

I reject this response as sufficient. In fact, it is a slap in my face and insulting that a company would offer a $50 VIP card to use on their products after over charging my card $2,745. This is unacceptable and I expect a response in a timely manner. U-Haul now states that they conveniently "cannot find" the original audio recording for quote number [redacted], for which they assure you as a customer you can have a copy if you request one, as "all calls are recorded for quality assurance purposes."I have attached my original notes taken the day of the recorded audio quote, the phone transcript showing when we spoke with U-Haul as evidence, the U-haul email quote that came after the recorded audio quote, and my Wells Fargo VISA account details.Please note that the quote on email states a $629.65 charge. Given we were just quoted $1,974 on a recorded line (for which U-haul conveniently cannot find, though we have proof of the conversation on my phone log) we thought the $629.65 was a part of the overall original quote. Technically, if they do not have the original audio recording, they never had original authorization to charge my VISA, which is a direct violation of the Electronic Fund Transfers Act. In addition, I never received any quotes for the additional three U-Boxes requested. With this in mind, I am within my full rights to reject the costs in their entirety, but I am a reasonable human being. This is why I am requesting the total charge come out to $2,820 or $282 per U-BOX.I am confident that if U-Haul desires to resolve this complaint, it will find the original recording, review this case thoroughly and act fairly on its client's behalf.

July 28, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Kristen G[redacted], our Field Manager for our South Puget Sound Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office Ms. [redacted]’s boxes have...

been picked up and returned and transferred to U-Haul Moving and Storage of North Auburn.  Charges were reversed and credited back to Ms. [redacted].  Ms. G[redacted] left a message for Ms. [redacted] explaining the same. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

July 19, 2016 Revdex.com ID#: [redacted]U-Haul Ref#: 1150727 Thank you for your concern for our customer Ms. [redacted]s. Kelly G[redacted], our Executive Assistant for our Eastern Ontario Regional Office, followed up on the information Ms. [redacted]s provided and sent her the following email in...

response: Hi [redacted] Please accept our apology for the inconveniences that you incurred. I have personally mailed out a $200.00 cheque from my office to your address at [redacted] Please be advised if this is incorrect , please contact me at [redacted]. I will be in my office till 1:30 today. Once again, my sincerest apologies. Thank you. Kelly G[redacted] Executive Assistant Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P[redacted]Executive AssistantU-Haul International

April 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our President for our Tidewater Regional Office, reviewed Ms. [redacted]’s recent comments. He informed our office their decision in the matter remains the same. He mentioned Ms. [redacted] has been found to change her story when the facts disprove her claim. He also added she was only charged for what was used.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

November 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our Executive Assistant for our Western Massachusetts and Vermont Regional Office, informed our office she received the bill for Mr. [redacted]’s moving helpers and issued him a check for the amount he paid, $379.95.  He should receive the check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is some confusion regarding this matter and the answer that U-Haul provided to my complaint:1.  It's stated that U-Haul has given me a 20 % discount on my storage unit for 6 months. My items are in a non-uhaul storage facility due to the reservation that Uhaul made and I am paying that facilities regular monthly storage rate that everyone is charged. I did not get a revised agreement from them nor from uhaul reducing my regular monthly rate by an additional 20% each month.2. The truck blinkers: we were given the truck at U-Haul location #1 in Lindenwold, NJ. upon finding out they did not have the correct auto carrier as promised by our reservation. We had to seek the auto carrier at a different U-Haul location #2 Magnolia, NJ it was at the location #2 that it was discovered that the blinkers weren't working. Location #2 had to repair them. To summarize location #1 gave us a truck with non-working blinkers. They had to be repaired at a separate location #2 along the way. So to u-hauls response above yes the blinkers were working ok at the Buford, Ga location due to the fact that a second location fixed them. It does not address the fact as to why U-Haul at any location would release a truck to anyone without everything being in working order.  3. The straps on the auto carrier that were suppose to hold my vehicle securely on the carrier. Obviously, the GM that loaded and secured my vehicle did not secure it properly or they were problem straps cause the straps fell off my front wheels and the entire trip from NJ to Ga we had to continually every so many miles pull over cause the straps kept loosening and had to resecure. Making it a prolonged ride and the feeling of un-security with our traveling. My son accompanied me throughout the travel and can attest to the straps falling off the wheels of my vehicle and having to constantly having to pull over to resecure.I am very dissatisfied with U-Haul's response and their lack of responsible. Fortunately, a traffic fatality didn't occur due to the unsafety of the vehicle and auto carrier. Along with their disregard to prolonging our move, safety and nervous unsecurity we felt the entire time. I am seeking two things from U-Haul to provide me with all the maintenance records on the truck and on the auto carrier that was provided to us and a form of an monetary adjustment against the cost that was paid for inappropriate services and equipment issued. If U-Haul is unwilling to provide both of my requests then I will need to take further action to resolve this matter. Thank you
Regards,
[redacted]

February 1, 2017   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Mike W[redacted], our President for our Clearwater Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office Ms. [redacted] filed a...

claim with RepWest Insurance Company, which was settled to her satisfaction.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Whoever runs [redacted] did not contact me; it was someone from [redacted] to the best of my recollection--it's hard to keep track of who screws up what that I'll admit; any business that bungles customers paying the bill is in serious trouble.  1560 actually called me on a Friday, during the billing disaster that went on for a few months, a few minutes before his closing he left a message: that he would call me the next day, which he didn't do--that was a Saturday.  He didn't call; I began paying the bill in the evenings intentionally, and did so that following Saturday, as well: I discovered through much trial and error, that things worked much more efficiently in the evenings in comparison to the day, where more than a few couldn't even locate me in the system.  The reward I got for suffering the most problems I ever had with any business--including the two former businesses that owned that location before U-Haul came along, shortly afterwards the price amazingly increased over some nitpicking "invoice fee."  If I was U-Haul I would have given Mr. [redacted] a break for all he went through to pay a bill--the most trouble I ever had in my entire life--just ask the people prior to owning that building, none of whom had an elaborate system like U-Haul has.  The original owner used a portable phone; they were always available, and never screwed up a thing for it is impossible to complicate storage--they were most ready and able to take my money  aw

September 7, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].Jorge W[redacted], our President for our Boston Regional office, followed up on the information Ms. [redacted] provided. He informed our office he has communicated with Ms. [redacted] by email and text...

messages. Refunds were issued for the hitch install and the tow expense back to her Visa account and should post on her next credit card statement. Mr. W[redacted] also relayed he offered his apology to Ms. [redacted] and explained, once RepWest Insurance Company receives the paid invoice for repairs to her vehicle, he will approve payment in the interest of customer good faith.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.  Sincerely,Maria P[redacted]Executive AssistantU-Haul International

November 20, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Fargo Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Good Morning Mr....

[redacted],Our apologies for the inconvenience you incurred with your recent move in Grand Forks, Rsv# [redacted].After review, it was noted that from the time you made your reservation, to the time you wanted to pick up your equipment, there was not much time to meet your specific demands.We were pleased however, that we were able to provide you with the next size larger moving van, at no additional charge, and that it was located just blocks from your preferred location.We were also pleased to note that [redacted], in Traffic, allowed you additional miles and additional days, without charge, because of your inconvenience.You are correct however, when you wrote that we did not fulfill your reservation requirements.And for that, we are happy to issue you the $50.00 Reservation Guarantee.We are sorry that this was not completed on the day of your rental.Please watch for our payment to your credit card. However, this may not show for 7-10 days.Sincerely,[redacted], Executive Assistant
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

June 29, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Eastern Arizona Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she has not been able to reach...

Ms. [redacted] by phone and has not received a return call. A refund for $45 was issued back to Ms. [redacted]’s [redacted] account for the extra rental period charge. The refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
[redacted]
Executive Assistant
U-Haul International

July 5, 2016   Revdex.com concern # [redacted] U-Haul Reference id: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Haley R[redacted], Field Relief Manager, went back over all the charges and credits. A summary of the charges without dollies, pads, or fuel are...

below. As a courtesy we have removed the fuel charges, furniture pads, and dolly. Total charges to Mr. [redacted]’s account were ($64.90) + ($99.57) = $164. 47, of which ($40.00) + ($10.00) = $50.00 has been refunded. We agree to refund the additional $7.18 back to Mr. [redacted]’s account.   Truck Rental:$29.95 Safemove:     $14.00 Miles 56.9:    $56.33 Tax:                $7.01 Total              $107.29   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely,   Penny S[redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 23, 2017 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr. [redacted]. Moving Help informed our office Mr. [redacted] was sent an email advising him of a full refund in the form of a credit and used the credit to book another helper that came out and completed...

the job with a 5-star service, which was according to Mr. [redacted]’s review.  Below is the email sent: Dear [redacted], I am terribly sorry that you are had issues with your original selected Moving Helper, Junior The Movers, that were not able to help you. That job ([redacted]) was cancel and those funds were used towards a new moving helper company. The cancellation code that was used to cancel the order will hurt the ranking of that company on the movinghelp.com website. MovingHelp.com can only provide the website needed to connect individually owned, independent service providers with their local customer. Each provider on the website sets their own rates and availability and is in charge of their own business, so prices will vary. Having said that, movinghelp.com is a neutral venue. Your next available step is to pursue the Moving Company outside of Moving Help through the appropriate legal channels to pay you any sort of restitution. I have included all of the Moving Helper's contact information below. Moving Helper contact info: Junior The Movers, Jose C[redacted] 
  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 24, 2017Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Please be assured the issue Mr. [redacted] experienced has been addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. We appreciate Mr. [redacted]’s feedback and apologize for the inconvenience this caused him.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...