Blink Fitness

Hello,
As stated previously, the member has not submitted a request for cancellationThe account would have cancelled due to final notice collections however the member paid the balance owed in full prior to the effective dateThe final notice collections cancellation was removed and the account remained activeAgain, the member must submit a request for cancellation to end the membership with Blink fitness.
Kindly,
Blink member services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand the $buy out feeMy concern was regarding me trying to cancel my membership giving more than a day noticeI was told everything was okay and good to goThen I'm told their is another fee added on that I have to pay when I was not informedOn the website is does not state the days notice is a $fee as well"We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked." The managers and staff of blink fitness should be trained to properly explain these policies that are unwritten. I will go into the gym today to fill whatever form that needs to be filled out but to pay any fee I do not think that is fair.
Sincerely,
*** ***

left;"> Per the terms of the Member' signed agreement, the Buyer shall not be relieved of Buyer's obligations to make payments agreed to, and no deduction from any payments shall be made because of Member's failure to use the Club's facilitiesMember dues are for the period of time and are no way related to or adjusted based on, actual usage of the ClubThe Member agrees to terminate the Agreement by providing days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: *** *** ***
*** ***
*** *** *** ***
*** *** ** *** Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membership

Hello,
This issue was raised to the member services department of BlinkThey were able to find a proper resolution for this member and his wifeWe're happy to say that the member is satisfied with the outcome!
In good health,
Blink Fitness

Hello,
Blink Member Services has since spoken with this member via phone to resolve the Personal Training chargeWe anticipate a resolution with in the next hours as we have to involve the member's bank and the appropriate departments with in Blink.
We thank this member for her patience and look forward to finding a resolution!
Kindly,
Blink Member Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did receive a call from Jerrell B***, Area Manager, last Thursday, ** JunHe also sent me an email with his contact information, to which I responded in the early hours of the *** with photos of the two members I had complained about making an obscene gesture at me; forwarded emails to which I had not received a responseI also reiterated that I had submitted at least two complaints via Blink's website and heard back nothing
When we spoke, MrB*** seemed more interested in arguing with me and making excuses than solving the problem, incltelling me that doing nothing about my complaint did not constitute "condoning" the objectionable behaviourI have also heard nothing from anyone at Blink since the above-referenced communication
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Per the observations from Blink Riverdale's club manager, the member was observed providing instruction to a guest on 9/**/Club Manager spoke to member and reminded member that use of
non-Blink Personal Trainers in the Club is prohibitedMembers may not personal train other members, per the terms of the member's signed AgreementMember was observed again on 9/**/for training members and/or guests in the facilityMembership was cancelled on 9/**/for repeated observations of outside personal training

Hello,
We first want to apologize for your experienceWe by no means ever want to make any member feel uncomfortableThis feedback is valuable and has already been reported to our operations director to address.
With regards to cancellation, Relocation as a reason for
cancelling does not excuse any fees or notice in the states of NJ and NYHowever, you mentioned that you are medically injuredIf you are able to provide us with a medical document stating you are unable to work out for a period of months or more we would be more than willing to cancel your account effective immediately with no penaltyPlease email this note to *** so our member services team can assist you. Kindly,
Blink Fitness

Hello,
The annual maintenance fee is reinvested in the club to keep it fresh and state of the artThe language regarding the annual fee is in the electronic funds
transfer section on the first page of your agreement, which is the section that explains how fees are collectedAn explanation is also listed on the website in our FAQ section, on our Kiosks in the terms and conditions section, as well as in the details under each membership class when joiningAll members are required to pay this fee yearly plus any applicable taxKindly,
Blink member services

Hello,
All members are required to pay the annual fee yearly on the *** day of the *** month after their join dateSince this member's membership was revoked after the annual fee was charged, a refund will not be processedWe have, however, refunded all dues from the cancellation effective date on.
We wish this member well.
In good health,
Blink Fitness

Hello,
This member joined on 2/**/According to their membership agreement:
Annual Maintenance Fee: The Annual Maintenance Fee plus
any applicable tax is due and payable each year on the first day of the third month after your membership enrollment month (and each subsequent anniversary of such date) listed in the following scheduleMembers will be responsible for payment of the annual fee if a cancellation is requested on or after the *** of the month preceding the annual fee billing dateSuch cancellation requests are also subject to the standard cancellation terms contained in the members’ agreementsThe member then submitted their cancellation request on 4/**/16, days after the deadline of 4/**/They paid the prorate for their day notice, $This paid for all of May and for days in June Since they submitted their cancellation after the Annual Maintenance Fee deadline, they were charged $on 5/*/Again, they joined in February months after February is MayThis determined their AMF billing date to be May ***.
In good health,
Blink

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand many gyms have a need for an annual fee, but this needs be clearly labeledYou cannot advertise “0$ annual fee”, then change an “annual maintenance fee”, that is called advertisingJust because something is in fine print does not mean it can directly contradict advertisements. My next step will be to notify the Federal Trade Commission (FTC)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Not making payment for any months certified letter sent 3/*** Certified # ***Cancel the account already and get the hint after the emails, Revdex.com complaint, and the voicemail I left on your 800# I am no paying you anything your representatives mislead customers as your facilities and fail to tell anyone that cancellation is going to be a nightmare if you want your money, see you in court!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I keep continually get messages and invoices from Blink Fitness and the names on the invoices are not meI can find no way to contact their customer service even after accessing the headquarters webpage but certainly have multiple ways to joinI've never been one of their customers!

Hello,
We have now refunded the other payment of $back to the credit card used.
We wish you well.
Kindly,
Blink member services

Hello,
Thank you for reaching out to usBlink fitness attempts to be as
transparent as possible when it comes to our policies and especially our cancellation policyWe post the cancellation policy, along with the language describing the annual maintenance feein the terms and conditions section on the kiosk and websiteAll members must agree to these terms prior to joining blinkThese term sections are listed as follows: Terms and conditions, EFT authorization, and Cancellation policy We also list this information on the website in the FAQ section as well.
The annual maintenance fee is reinvested in the club to keep it fresh and state of the artThe language regarding the annual fee is in the electronic funds transfer section on the first page of your agreement, which is the section that explains how fees are collectedAll members are required to pay this fee yearly plus any applicable taxEach member is sent a copy of their digitally signed agreement upon joining for their reference.
With regards to cancellation, I looked into the member's account and see no request for cancellationThere is a note in the account from the front desk staff on 7/**/stating the following: "Member came to cancel membership but didnt have her card with her at the moment to pay for pro-rate." This means the member did not complete her cancellation since she was unable to pay for the final days noticeAlso, we have no record of a certified letterIf the member provides us a copy of the certified letter receipt, we would be more than happy to adjust her account accordingly.
Kindly,
Blink Fitness

At this time, I have been contacted
directly by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID ***, however my complaint has NOT been resolved because:
They initially agreed to cancel my membership and waive the fees through email them sent me a follow up email saying no we won't waive any feesThis company is a scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I didn't join online and I never consented to an annual membershipThe contract does not indicate that a green membership is an annual membershipIt only says that "if" the membership is an annual membership, there is a cancellation policyIn any event, I have already sent a certified letter which should have long been received by now, so I would appreciate confirmation that my account is closed and no additional fees are due
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
Thank you for reaching out to us and voicing your complaintOn behalf of Blink Fitness I sincerely apologize for your experienceWe never want our members to feel bullied or mistreated in any wayI also apologize for the lack of action taken to address your concern
and the poor treatment by the other described membersI have reported this information to the Area manager who over sees the location you mentioned to investigate as this behavior displayed by the other members is not to be toleratedThey will be in contact with you with in hours to further discuss your encounter. Thank you for your patience.
Kindly,
Blink member services