Blink Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I originally called my local Blink Fitness center I was not advised that I was required to complete a cancellation formBlink Fitness continues to bill me for my membership even though I have not use the gym since September **, I tried to cancel my membership in person by going into my local Blink Fitness center and was told I that I needed to satisfy the outstanding balance on my accountTherefore, the continue to bill me for services that I am not using I am willing to pay for one month of service in order to cancel but not for months In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, Thank you for your inquiryThis member joined our 54th street location during pre-sale as a Green access member for a $stafeeAll pre-sale members are not allowed access to any location while their home facility is not openThe reason is they have not paid any membership dues to utilize a facility and they have been given an exclusive $20/month rate instead of the $25/month rate given to non-pre-sale members who join open facilitiesOur system experienced a glitch for this particular membership which allowed him access to facilities despite being a pre-sale memberHe used multiple facilities sometimes twice a day for months prior to the opening date of the 54th street location with out paying any membership duesHe essentially had months of free time to work out in Blink facilitiesWhen joining all members are required to sign a membership contractBlue and Green memberships do include a year obligationThis member did sign an agreement, agreeing to all terms and conditionsThree months after joining a blink, the annual maintenance fee is charged which is $+ taxThe language regarding the annual maintenance fee is listed under each membership class upon joining, in the FAQ page on the website, as well as in the membership terms and conditionsWe feel we gave more than adequate notice of our monthly fees, the year obligation, and the annual maintenance fee Language on the site: 12-month agreement, billed monthly on the 1st.$annual maintenance fee is charged on the 3rd day of the 3rd month after joining Language on the FAQ The annual maintenance fee is $and charged on the 3rd day of the 3rd month after joining and each subsequent anniversary of this date (i.eJanuary joins are billed April 3rd, February joins are billed May 3rd, etc.) It is invested straight back into our locations to maintain equipment and ensure the gyms are always fresh and clean In good health, Blink Member Services

Consistent trend for other member to try and interfere with other people's work outWhen you report the behavior you get told the same thing " I just want to make sure everyone has spaceUsing a machine or stretching should not give other members the right to physically stand in your way or so close to you that you can no longer continue because they are physically blocking you on purposeI reported these behaviors several times and the inadequate response is dangerous as I've also recorded member behavior that is deliberately targeting others to interfereIn ever single case these are individuals that do not take their gym time seriously and will spend more time talking on the phone, talking with friends, and staring at others before they inch closer and closer trying to prevent others from working out

Hello, Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: Blink Member Services [redacted] We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked It does seem that the best option for you would be to send a certified letter requesting cancellationAs stated previously, if you provide us with a medical note stating you are unable to travel to cancel we will be happy to work with you Kindly, Blink member services

I've been trying to cancel my account for over a year now and they just want more money...they want money to close your account! I have sent emails, I have written letters, I have walked into the club. My bank has been fighting the charges for over a year and the only way they ever responded to me was when I finally cancelled my card and they could NOT charge me any more. Its a f%ing joke.
FYI- I was never offered a form to fill out...I was told I had to pay to cancel

This place is absolutely ridiculousI'll give it to them - they do tell you in the fine print of the contract that the cancellation is required days in advance, so I can't really fault them there (I will say that's pretty shady/poor business practice though)But they also won't accept cancellation over the phone/email/onlineIt's incredibly clear they are just trying to make it difficult for you to cancel your membership to get as much money from you as possibleI've tried to cancel multiple times and sent my cancellation to the location times and yet have been told they "never recieved anything." I no longer live in New York, so I can't go into a physical location (which is the other option for cancelling your membership)I've been charged a total of $since I started trying to cancel my membershipAt first I just refused to pay and then they threatened to send me to collections! What a shameful, shameful way to make money

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

At the time of purchase as well as in the agreement we ask for a cancellation noticeThe following is from our agreement that all members acknowledge upon joining, “I understand this Agreement is for a minimum of twelve (12) months after which time I may terminate my membership at any time by providing days' written notice either in person at the club or by certified or registered mail to Blink”As far as being charged $to cancel, this does not apply since you would have fulfilled your agreement and would have been within the day notice period

Member [redacted] joined during presale on October **, at our advertised $pre-opening startup fee and $per month ($including tax)$per month prices were advertised on all marketing collateral and webpage in order to process the saleAs per the terms of the member's signed agreement, member agreed to pay $beginning January [redacted] 2015.As per [redacted] signed membership agreement, Blink will honor our cancellation terms by providing days notice and collecting the final prorate for these usage daysMember signed her Request for Cancellation form at Blink's front desk on 6/*/2015, agreeing to pay $final prorate and providing 45-day notice to cancel her membershipThe terms and conditions regarding Blink's cancellation and billing policies were agreed to and signed by the member, and being honored by all members in all locations

Hello, We have discovered that this member has a previous account with BlinkBoth accounts were cancelled due to final notice collections for lack of payment for months of membership duesThe first account was cancelled on November ***, 2014, billing emails and calls were sentThe second and current account being discussed was cancelled on November ***, Several emails and phone calls were also sent in an attempt to notify the member of the balance owedAccount #1: [redacted] Account #2: [redacted] With that said, our cancellation policy has not changed since we opened our doors in We have no record of cancellation on file for either membership listed above In order to close these accounts with Blink, the balance must be settled To make a payment log on to [redacted] , simply stop by any Blink location, orcall Blink billing account services at###-###-#### where you can speak with a billing representative Monday-Friday between the hours of 8am-6pmIf you call after hours, please feel free to leave a message which will be returned by a representative during the next business dayIn good health, Blink Member Services

Hello, Thank you for reaching out to usWe looked into this matter and have no record of cancellation on file for this memberCancellations are processed by either visiting the club, filling out a cancellation form at the front desk or by submitting a certified letter to the Blink member services departmentCancellations are not processed over the phone with club staffWe practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedIf you are still within your year obligation and decide to cancel before your obligation date, a $buy out fee is associatedBlink memberships are not based on usage which means we do not set memberships to cancel if they are not utilized for any period of timeThe cancellation terms are listed on the contract that every member is required to sign upon joining In good health, Blink Member Services

Hello, Thank you for reaching out to usWe looked into this matter and see that this member called to request cancellationWe informed the member on multiple occasions via phone and email that we do not accept phone or email requests to cancel Blink membership agreementsPer the membership agreement that all members must sign and agree to prior to joining Blink, cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: Blink Member Services [redacted] We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedWe offer a certified letter option for those who have relocated or are unable to visit a Blink location for various reasons We see that this member has been a member of Blink Fitness on two other occasions and has abided by the cancellation policy The member has never mentioned a medical condition prior in any email communication with our Blink staffIf the member is unable to work out for a period of months or more and can provide Blink with a medical note signed by a physician stating this, we will be more than happy to adjust the account accordingly With that said, our member services manager cancelled the account as a customer service gesture effective immediately and waived the balance We look forward to resolving this matter in a timely fashion Best, Blink Fitness

The business has responded Please see below: [redacted] has been downgraded, per her request back to a Gray membership for $per monthShe has been refunded $for difference between Blue and Gray membership that she paid for November [redacted] is requesting to not be refunded for the month of NovemberHer membership was active and available for use during the month of November and she used of facility during the month of NovemberWe see no reason to issue this credit for the month of November

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Again you cannot advertise $annual fees and charge an "annual maintenance fee"That is like saying $to join but there's a $initiation feeThe public is protected from these hidden charges by the FCCThe FCC has been reported of this and you will deal with them as well as the Revdex.comI really have no problem paying the $a year I just wish business wouldn't try to sneak these charges in, its not right for the other business who advertise fairlyShame on Blink Their motto should be "Dont Blink or you'll miss our hidden fees!" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, A note pad statement is attachedThe receipt sent displays the purchase made along with a link to the signed contractAgain, a copy of your signed agreement can be obtained at any Blink location or simply by emailing [redacted] A member services representative will be more than happy to assist you Best, Blink Fitness

Hello Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: [redacted] [redacted] We practice this methodology as it provides a receipt of cancellation for you in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedWe do not accept cancellation requests over the phone or via emailThe cancellation policy is stated on the contract signed by all membersFinally, our memberships are not based on usageA member may use the club as many times they want while their account is in good standing In good health, Blink Member Services

Hello, This concern was addressed with the member via Blink's member services inboxA refund was processed and the account was immediately cancelled on We apologize again for the inconvenience Kindly, Blink member services

Hands down the most disgusting, conniving, thieving, abusive, arrogant and did I mention, disgusting company that I have ever had anything to do with.
They PURPOSELY, make members believe that all is well and the membership is cancelled, when in fact it is not accordingly to them. They bill you( steal) by charging against the contract. I was triple charged when signing up. Had I not reviewed my bank statement, it would have stood. They say that you must come in to cancel and whe you do, the workers DO Not process it.
Whatever you do...STAY AWAY from these reprobate creeps...BLINK really DESERVES to go out of business...they really steal...this is a fact. The owner and these workers are really miscreants who have no integrity. Animals behave better than these. What other business doesnt allow customers to cancel by playing deceptve games with them. GO to hell STINK.

Hello, As stated in previous email communication with this member, cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to Blink Member Services We practice this methodology as it does provides a receipt of cancellation for the member in the event something isn't processed properlyWe do require a day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedThis is our policy for all members and is stated on each membership contract as wellThere is no record of cancellation on file for this member's account, meaning no note or copy of the cancellation form/letter requesting cancellation Despite sending multiple past due notifications via email, to the same email address used to contact us and that is listed on the member's account, we received no response until days before the membership was set to cancel due to final notice collectionsThree months of dues must accrue before the account is set to cancel and is sent to collections The account was cancelled on but the balance must be cleared in order for the account to be officially closed Best, Blink Member Services

Hello, Thank you for reaching out with this concernWe're very sorry to hear about your accident and conditionWe would also like to apologize for the delay in settling your account with the Selden locationA member services representative will reach out to you shortly to resolve the matter Kindly, Blink Member Services