I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns class="MsoNoSpacing">Our records show that on 11/12/13, after making a purchase on [redacted] .com, [redacted] was presented with an offer for a membership to our F [redacted] program with her [redacted] order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided We show no record of any cancellation request Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how she can access and enjoy her program benefits [redacted] ’s account has been cancelled and immediately upon receipt of your letter we refunded back to her card the full amount we charged herAgain, we apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaint Our records show that on 1/5/15, after making a purchase on [redacted] , [redacted] was presented with an offer for a membership to our Freeshipping.com program with his [redacted] *** order confirmation [redacted] clicked on the offer and arrived at our registration page, which provided full details about the membership program and how he can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he provided [redacted] then submitted a claim for the introductory offer of $cash back and was notified that this would be processed in 3-weeksThat claim was approved on 2/5/and a check should go out this week [redacted] ’s account has been cancelled and immediately upon receipt of your letter we refunded back to his card the full amount we charged herAgain, we apologize for any inconvenience this may have caused
Thank you for the opportunity to reply to the above referenced complaint Mr [redacted] reached out to me directly about this issue We appreciate Mr [redacted] taking the time to send in the order confirmations After reviewing, we found that all was in order and compliant with the terms and conditions of our program We have reinstated the account and processed all the cash back The cash back was sent to the address on file on 7/15/ If there are any further questions please let me know and I would be more than happy to help! Thanks!
Hi, Those refunds were processed on 7/15/ They may take 2-business days to post to your account If Mr [redacted] contacts his bank they should see them Thanks!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] THANK YOU VERY MUCH FOR YOUR HELP WITH THIS MATTERI APPRECIATE IT GREATLY
Thank you for the opportunity to respond to this complaint As requested, we have cancelled Mr***’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Our records show Mr [redacted] became a member of TravelPlus.com on 3/18/when he saw our offer on his [redacted] order confirmation that said his order qualified for a shipping rebateHe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion Mr***’s may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offerIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Complaint: [redacted] I am rejecting this response because: I still didn't get ANY direct responds to my specific questions: Why my account was not canceled right away if I violated their terms of use, why it was only canceled after I was earned them rebates for two month and reached $1000? Why there is NO OTHER OPTION on website to reopen account that customers who changed their mind and decided that it’s good trustful reliable reward source that they would like to use? I NEVER had multiple accounts as you statedI NEVER was informed by email that my account was canceled until I contacted you customer serviceI reopened my account with identical email address, mail address, name, password (everything) and NEVER used (cashed) promotional $check that you mailed to me second time.Sincerely, [redacted]
Thank you for the opportunity to respond to this complaint I have gone ahead and repocessed the $check, It is being sent to [redacted] ***, and will mail out on Friday 8/15/ If the address is not correct, or you do not receive the check by 8/22/14, please contact me directly at [redacted] Thank you [redacted] ***
Thank you for the opportunity to respond to this complaint Mr [redacted] contacted us directly and we responded this morning, 2/24/14, letting him know that we have processed a full refund of $ Here is a copy of the email that he was sent “Hi [redacted] , I apologize for any misunderstanding you had regarding the membership benefits and how to claim them Since you have cancelled your account, I have gone ahead and issued you a full refund of $I wanted to let you know that in order to have received your $ [redacted] gift card, you needed to file a rebate claim When I check your account it does not appear that you did so This detail was in the Welcome email you received If you have any further questions, please feel free to contact me directly Thank you”
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns It also seems that there is some confusion with how [redacted] signed up with our program, so please let me clarify Our records show that on November 26th, 2015, after making an online purchase at [redacted] , [redacted] was presented with an ad banner promoting our [redacted] program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days and also claim a $cash back rebate for her [redacted] purchaseThe terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the annual subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms Upon receipt of [redacted] ’s cancellation request on April 1st, 2016, we cancelled her membership and issued a full refund of $ Again, we regret any inconvenience this may have caused [redacted]
Complaint: [redacted] I am rejecting this response because: On January 26, 2016, I received an email from the Revdex.com in CT regarding the merchant's ( [redacted] ) terms of settlement for the above complaintThe terms were the merchant would pay the outstanding balance on my account which included shipping/handling, and cash backI received the shipping and handling but only $in cash backI had an outstanding cash back balance of $from 10/04/through 12/25/leaving a balance of $after the $that I received However, I'm willing to settle for the cash back for the following purchases totaling $and they can keep the restThese are the double cash back and one large cash back for appliances purchased at [redacted] [redacted] , 10/4/15, $22.64; 11/29/15, $10.43; 12/18/15, $ [redacted] 11/1/15, $ [redacted] , 11/11/15, $ Since the merchant reneged on the agreement I'm asking that the case be reopenedIf Revdex.com can't get a resolution for this case it will have to be closed as unresolved and I'll seek other avenues in which to collect what's due me Sincerely, [redacted] ***
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns class="MsoNoSpacing">Our records show that after making a purchase on [redacted] , [redacted] was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how she can access and enjoy her program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to her card all charges she requested from May to present, and stopped all further charges Again, we apologize for any inconvenience this may have caused
Hello, Thank you for the opportunity to respond to this complaint [redacted] is intended for personal use only Due to the quantities in his order we deemed this account being used for business It does state in our terms and conditions that this is not allowed I have copied that below: How You Can Use the ServicesThis Site and the Services offered are intended for your personal, non-commercial use in accordance with these TermsAs a courtesy I have processed those rebates in his account The total check will be $Thanks!Mike
I write in regards to the above referenced complaint submitted to your office by [redacted] nWe regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that after making a purchase on [redacted] , [redacted] n was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation [redacted] n clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] n a welcome e-mail with full information on how she can access and enjoy her program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to her card all charges, and stopped all further charges Again, we apologize for any inconvenience this may have caused
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that after making a purchase on [redacted] , [redacted] was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how she can access and enjoy her program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to her card all charges she requested from May to present, and stopped all further charges Again, we apologize for any inconvenience this may have caused
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns Our records show that on Dec 5, 2011, after making a purchase on [redacted] was presented with an offer for a membership to our [redacted] program with his [redacted] order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how he can try the program at no cost for days The terms on that page explained that if he did not cancel his membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he provided Our records show that he not only completed the registration process by providing his full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms, but submitted and was paid the Introductory Rebate of $on 12/27/ Shortly thereafter we sent [redacted] a welcome e-mail with full information on how he can access and enjoy his program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to his card the full amount we charged him and stopped all further charges Again, we apologize for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because: It was a scam Never once did I fill out anything with [redacted] regarding my place of residence, my phone number, or my credit card number I have not heard of [redacted] before until I check my bank records You did not even provide me with invoice of the transactions, possibly because it was a scam I would say you have gotten out-of-control with your marketing schemes Taken people money without them knowing about it is illegal Sincerely, [redacted] **
I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Mr [redacted] signed up with [redacted] initially on August 4th, This account has remained open and is still open Since then he has signed up for a membership on April 2nd, 2014, November 29th, 2014, February 17th, 2015, June 8th, 2015, August 22nd, 2015, November 21st, and lastly, January 16th, As stated in our terms and conditions there is only one membership allowed per household When Mr [redacted] signed up he had to agree to those terms and conditions prior to signing up Generally, we would not allow any accounts to remain open, however we made an exception for Mr [redacted] on this and are allowing him to keep his original account open If he has any questions he can feel free to reach out to me directlyThanks! Mike
Thank you for the opportunity to respond to this complaintI have investigated [redacted] ***’s account and found that she has signed up for multiple FreeShipping.com memberships Her initial account was under her husband’s name, Oscar That membership was paid out $1, The Cash Back payout on that account was for $1,000, which is the program yearly limit This is when [redacted] signed up for the new membership under her name, but the same address Even if we processed the rebates, they would still be declined as they have hit their allotment for this membership year Opening of multiple accounts is a violation of our terms and conditions When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditionsI have also copied our terms and conditions for reviewBelow please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other PromotionsAny free trial or other promotion that provides membership access to the Service must be used within the specified time of the trialYou must cancel your membership before the end of the trial period in order to avoid being charged a membership feeThere is a limit of one membership and one introductory/premium offer per householdAs a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of her membership fees [redacted] can reach out to me directly if she has any further questionsThanks!!
I would like to give it a chance to work with the business Can you withdraw my complaint # [redacted] ? Sincerely, ***
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns class="MsoNoSpacing">Our records show that on 11/12/13, after making a purchase on [redacted] .com, [redacted] was presented with an offer for a membership to our F [redacted] program with her [redacted] order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided We show no record of any cancellation request Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how she can access and enjoy her program benefits [redacted] ’s account has been cancelled and immediately upon receipt of your letter we refunded back to her card the full amount we charged herAgain, we apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaint Our records show that on 1/5/15, after making a purchase on [redacted] , [redacted] was presented with an offer for a membership to our Freeshipping.com program with his [redacted] *** order confirmation [redacted] clicked on the offer and arrived at our registration page, which provided full details about the membership program and how he can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he provided [redacted] then submitted a claim for the introductory offer of $cash back and was notified that this would be processed in 3-weeksThat claim was approved on 2/5/and a check should go out this week [redacted] ’s account has been cancelled and immediately upon receipt of your letter we refunded back to his card the full amount we charged herAgain, we apologize for any inconvenience this may have caused
Thank you for the opportunity to reply to the above referenced complaint Mr [redacted] reached out to me directly about this issue We appreciate Mr [redacted] taking the time to send in the order confirmations After reviewing, we found that all was in order and compliant with the terms and conditions of our program We have reinstated the account and processed all the cash back The cash back was sent to the address on file on 7/15/ If there are any further questions please let me know and I would be more than happy to help! Thanks!
Hi, Those refunds were processed on 7/15/ They may take 2-business days to post to your account If Mr [redacted] contacts his bank they should see them Thanks!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] THANK YOU VERY MUCH FOR YOUR HELP WITH THIS MATTERI APPRECIATE IT GREATLY
Thank you for the opportunity to respond to this complaint As requested, we have cancelled Mr***’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Our records show Mr [redacted] became a member of TravelPlus.com on 3/18/when he saw our offer on his [redacted] order confirmation that said his order qualified for a shipping rebateHe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion Mr***’s may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offerIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Complaint: [redacted] I am rejecting this response because: I still didn't get ANY direct responds to my specific questions: Why my account was not canceled right away if I violated their terms of use, why it was only canceled after I was earned them rebates for two month and reached $1000? Why there is NO OTHER OPTION on website to reopen account that customers who changed their mind and decided that it’s good trustful reliable reward source that they would like to use? I NEVER had multiple accounts as you statedI NEVER was informed by email that my account was canceled until I contacted you customer serviceI reopened my account with identical email address, mail address, name, password (everything) and NEVER used (cashed) promotional $check that you mailed to me second time.Sincerely, [redacted]
Thank you for the opportunity to respond to this complaint I have gone ahead and repocessed the $check, It is being sent to [redacted] ***, and will mail out on Friday 8/15/ If the address is not correct, or you do not receive the check by 8/22/14, please contact me directly at [redacted] Thank you [redacted] ***
Thank you for the opportunity to respond to this complaint Mr [redacted] contacted us directly and we responded this morning, 2/24/14, letting him know that we have processed a full refund of $ Here is a copy of the email that he was sent “Hi [redacted] , I apologize for any misunderstanding you had regarding the membership benefits and how to claim them Since you have cancelled your account, I have gone ahead and issued you a full refund of $I wanted to let you know that in order to have received your $ [redacted] gift card, you needed to file a rebate claim When I check your account it does not appear that you did so This detail was in the Welcome email you received If you have any further questions, please feel free to contact me directly Thank you”
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns It also seems that there is some confusion with how [redacted] signed up with our program, so please let me clarify Our records show that on November 26th, 2015, after making an online purchase at [redacted] , [redacted] was presented with an ad banner promoting our [redacted] program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days and also claim a $cash back rebate for her [redacted] purchaseThe terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the annual subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms Upon receipt of [redacted] ’s cancellation request on April 1st, 2016, we cancelled her membership and issued a full refund of $ Again, we regret any inconvenience this may have caused [redacted]
Complaint: [redacted] I am rejecting this response because: On January 26, 2016, I received an email from the Revdex.com in CT regarding the merchant's ( [redacted] ) terms of settlement for the above complaintThe terms were the merchant would pay the outstanding balance on my account which included shipping/handling, and cash backI received the shipping and handling but only $in cash backI had an outstanding cash back balance of $from 10/04/through 12/25/leaving a balance of $after the $that I received However, I'm willing to settle for the cash back for the following purchases totaling $and they can keep the restThese are the double cash back and one large cash back for appliances purchased at [redacted] [redacted] , 10/4/15, $22.64; 11/29/15, $10.43; 12/18/15, $ [redacted] 11/1/15, $ [redacted] , 11/11/15, $ Since the merchant reneged on the agreement I'm asking that the case be reopenedIf Revdex.com can't get a resolution for this case it will have to be closed as unresolved and I'll seek other avenues in which to collect what's due me Sincerely, [redacted] ***
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns class="MsoNoSpacing">Our records show that after making a purchase on [redacted] , [redacted] was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how she can access and enjoy her program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to her card all charges she requested from May to present, and stopped all further charges Again, we apologize for any inconvenience this may have caused
Hello, Thank you for the opportunity to respond to this complaint [redacted] is intended for personal use only Due to the quantities in his order we deemed this account being used for business It does state in our terms and conditions that this is not allowed I have copied that below: How You Can Use the ServicesThis Site and the Services offered are intended for your personal, non-commercial use in accordance with these TermsAs a courtesy I have processed those rebates in his account The total check will be $Thanks!Mike
I write in regards to the above referenced complaint submitted to your office by [redacted] nWe regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that after making a purchase on [redacted] , [redacted] n was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation [redacted] n clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] n a welcome e-mail with full information on how she can access and enjoy her program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to her card all charges, and stopped all further charges Again, we apologize for any inconvenience this may have caused
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that after making a purchase on [redacted] , [redacted] was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how she can access and enjoy her program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to her card all charges she requested from May to present, and stopped all further charges Again, we apologize for any inconvenience this may have caused
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns Our records show that on Dec 5, 2011, after making a purchase on [redacted] was presented with an offer for a membership to our [redacted] program with his [redacted] order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how he can try the program at no cost for days The terms on that page explained that if he did not cancel his membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he provided Our records show that he not only completed the registration process by providing his full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms, but submitted and was paid the Introductory Rebate of $on 12/27/ Shortly thereafter we sent [redacted] a welcome e-mail with full information on how he can access and enjoy his program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to his card the full amount we charged him and stopped all further charges Again, we apologize for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because: It was a scam Never once did I fill out anything with [redacted] regarding my place of residence, my phone number, or my credit card number I have not heard of [redacted] before until I check my bank records You did not even provide me with invoice of the transactions, possibly because it was a scam I would say you have gotten out-of-control with your marketing schemes Taken people money without them knowing about it is illegal Sincerely, [redacted] **
I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Mr [redacted] signed up with [redacted] initially on August 4th, This account has remained open and is still open Since then he has signed up for a membership on April 2nd, 2014, November 29th, 2014, February 17th, 2015, June 8th, 2015, August 22nd, 2015, November 21st, and lastly, January 16th, As stated in our terms and conditions there is only one membership allowed per household When Mr [redacted] signed up he had to agree to those terms and conditions prior to signing up Generally, we would not allow any accounts to remain open, however we made an exception for Mr [redacted] on this and are allowing him to keep his original account open If he has any questions he can feel free to reach out to me directlyThanks! Mike
Thank you for the opportunity to respond to this complaintI have investigated [redacted] ***’s account and found that she has signed up for multiple FreeShipping.com memberships Her initial account was under her husband’s name, Oscar That membership was paid out $1, The Cash Back payout on that account was for $1,000, which is the program yearly limit This is when [redacted] signed up for the new membership under her name, but the same address Even if we processed the rebates, they would still be declined as they have hit their allotment for this membership year Opening of multiple accounts is a violation of our terms and conditions When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditionsI have also copied our terms and conditions for reviewBelow please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other PromotionsAny free trial or other promotion that provides membership access to the Service must be used within the specified time of the trialYou must cancel your membership before the end of the trial period in order to avoid being charged a membership feeThere is a limit of one membership and one introductory/premium offer per householdAs a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of her membership fees [redacted] can reach out to me directly if she has any further questionsThanks!!