I write in regards to the above referenced complaint submitted to
your office by *** ***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on 5/16/
*** ***, (at the
same address) after making a purchase on *** ***, was presented with
an offer for a membership to our *** program with her *** order confirmation *** *** clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how she can try the program at no
cost for days. The terms on that page
explained that if she did not cancel her membership by the end of the trial,
her membership would automatically continue and the monthly membership fee
would be charged to the credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent *** *** a welcome e-mail with full information on
how she can access and enjoy her program benefits.
Since we value and strive to please our customers, immediately
upon receipt of your letter we refunded back to her card all charges, and
stopped all further charges. Again, we
apologize for any inconvenience this may have caused
Hello,
I’m writing in regards to the above referenced complaint submitted to your
office by Ms***. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our
records show that on 12/11/2014, after making a purchase on *** *** ***,
Ms*** joined our membership for a day free trial. When filling
out the registration form, full details were provided about the membership
program and how she can try the program at no cost for days. The terms
on that page explained that if she did not cancel her membership by the end of
the trial, her membership would automatically continue and the monthly
membership fee would be charged to the credit card account that she
provided.
Ms
*** submitted a rebate for her purchase from *** *** ***, that
check was sent out on 1/21/2015.
I
do see that Ms***’s account has been cancelled and issued one monthly
refund. As a courtesy, I have issued a full refund to the account.
Please allow 2-business days for that to post to your account
If
there are any other questions please feel free to contact me directly at ***
Thanks!
Thank you for the opportunity to respond to this complaint
I have gone ahead and repocessed the $check, It is being sent to ** *** *** *** *** *** ***, and will mail out on Friday 8/15/
If the address is not correct, or you do not receive the check by 8/22/14, please contact me directly at ***
Thank you
*** ***
Complaint: ***
I am rejecting this response because:
I signed up for two free trials with *** , one in August and one in September of I joined directly in September of approxiamately two days after I cancelled my last free trialI never saw a box to be checked stating that I agreed to the terms of service for just one membership per householdI was sent an updated copy of their terms of service dated November 19.2016, but this was after my membership had been cancelledTo the best of my knowledge I never heard of *** until August of when I saw a pat Kohl's.com while I was shopping on their website.
*** has sent me documents with several membership numbers dating back to that I was supposed to have signed up for with one membership being directly through their website in February of This is not trueI will submit a copy of my February *** statement and you will see there's no charge for a membership feeNeither was I reimbursed for all the fees I paid when I was a memberOnly the fee for January of was reimbursedI don't know where this company got the information for the fabricated memberships that they say I've had but I have no record of theseI only have one credit card that I would
have used for membership fees and there's nothing dating back to on any of the statementsI even asked *** to tell me what card the fees were charged to but they said they couldn't assist me with this due to privacy.
Please give me time to collect all documents that they sent me and the documents I have for my last membershipI will submit these to you in an attachment and you will see that the charges against me are falseHow could I sign up for so many memberships if only one is allowed per memberI only have emails and their system won't allow you to sign up more than once with the same emailIf I did sign up numerous times with the same emails, which I didn't, then they dropped the ball by allowing me to do so.
I don't know why they are doing this but I intend to prove them wrongI believe they just don't want to pay out because my membership didn't come into questioning until it was time for them to pay me the rebatesWhy wasn't this caught earlier?
I will be submitting the promised documents within the next 4-daysJust allow me time to gather the proof that I need
Sincerely,
*** ***
I write in regards to the above referenced complaint
submitted to your office by *** ***I regret any confusion or
inconvenience she experienced when doing business with our company and
trust
that this letter will address her concerns.
Our records
show that on December 14, 2014, after making an online purchase, *** *** was
presented with an offer to try *** for a day trial She started, but did not complete the
registration at that time This is where we received her email information
A short time
later she received an email from *** again offering her a trial
membership and outlining all the benefits of the program
Our records
show that she then completed the registration process by providing her full
contact and account information and clicking a button that states “I
agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent *** *** a
welcome e-mail that included full information on how she can access and enjoy her
program benefits and reiterating the program billing terms and how to cancel
should she not want to continue after her trial period
Again, we regret
any misunderstanding and inconvenience this may have caused *** ***I also
apologize if the call center did not handle her inquiry with the proper respect
and I will be addressing that with them I do see however, that they cancelled her account
and processed a full refundPlease let me know if I can be of any further assistance
Thank you for the opportunity to respond to this
complaint,
As
requested, we have cancelled Mr***’s membership in our
program, and as a courtesy, a full refund to the credit card that was billed
has been processed
Our records show Mr*** became a
member of FreeShipping.com on 7/10/when he saw our offer on his ***.com
order confirmation that said his order qualified for a shipping rebateHe
affirmatively accepted our offer and completed our membership registration
processAdditionally he submitted, and was paid, the Introductory Shipping
Rebate of $on 8/12/
We apologize for any confusion Mr***’s
may have had regarding our programThe terms of our offer are given to
registrants three times during the enrollment process:
1. The
terms of the offer including all the billing details are displayed directly
adjacent to the area where the member enters their credit card information
2. These same terms are
displayed once again on the “new member welcome” screen that is displayed
immediately after a successful sign upAll new members are required to check a
box indicating they have read and understand the offerIt is impossible for a
member to join without checking this box first
3. We also
send an electronic confirmationThe terms are sent a third time in the new
member welcome email that is sent to the email address provided by the member
Again, we apologize for any confusion and as
mentioned previously, the account is closed and a full refund has been issued
Hi, I am writing in
regards to the above referenced complaint submitted to your office by Mr***.
We regret any confusion or inconvenience he experience when doing business with
our company and
trust that this letter will address his concerns.
Mr*** saw our offer
on *** *** on 3/1/while he was making a purchase. Once he
clicked the offer it would have connected his to the registration page on our
site, which provided full details about the subscription program, including the
monthly subscription for $12.97, and instructions on enrolling in the program
at no cost for days. The terms on that page explained that if he did
not cancel his subscription by the end of the review, his subscription would
automatically continue and the monthly subscription fee would be charge to the
credit card account that he provided.
Our records show that he
completed the registration process by providing his full contact and account
information and clicking the button that states, “I agree to the offer details
and the Terms of Use & Service” just below the offer terms.
Additionally, next to where the credit card information was entered, was the
subscription fee that be charged if his account was not cancelled in the review
period. Shortly thereafter we sent Mr*** a welcome email, again
stating the terms of the subscription and including the subscription fee.
Mr*** contacted our
call center on 3/1/to cancel his accoun. As a courtesy, I have
issued a full refund back to Mr*** account. The total amount will be
$12.97, which will post back within 2-business days.
We apologize for any
inconvenience this may have caused and I would be more than happy to speak to Mr
*** directly about this. He can contact me directly at ###-###-####.
Thanks!
Mike
Hello,
Thank you for the opportunity to answer
this
complaint. We apologize for the
inconvenience that Mrs*** had with her account.
On 5/7/we spoke with Mrs
***. One of her rebates was not
showing up on Mrs***’s account because the rebate was previously
declined at the request of the member, as it had been submitted with some
incorrect information. During the call we
were able to clarify the information that was needed to make it eligible for
payment, and we made an internal note so as to insure payment would be
processed once Mrs***’s additional documentation was received. Unfortunately, our system would not allow us
to make it again viewable on her account, and we apologize for the additional
confusion this caused.
While we have not yet received the information we were waiting for from Mrs
***, we have processed the three rebates as a courtesy and the check will
arrive within business days.
If I can be of further assistance please contact
me directly at *** ***, or email me at ***
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to meI accept up to $of the cash back that I had earned in my account as resolving solution for my complainHow and when payment will be made: check to my address or my credit card that was attach to my account?
Also I have additional questions: if I decide to reopen my account at any point will I be able and eligible? What steps should I take in order to properly reopen my account?Sincerely,
*** ***
I write in regards to the above referenced complaint submitted to
your office by *** *** We
regret any confusion or inconvenience she experienced when doing business with
our company and trust that this letter will address his concerns.
Our records show that on
February
18, 2013, after making a purchase on ***, *** *** was presented with an offer for a
membership to our *** program with his order confirmation *** *** clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how he can try the program at no
cost for days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Additionally this offer
included an introductory premium of up to $off the shipping charges for that
purchase*** *** submitted the rebate and on 4/9/and
check for $was mailed
Our records show that he
completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent *** *** a
welcome e-mail with full information on how he can access and enjoy his program
benefits
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to his card the full amount we charged him ($for 18, not
charges that were made) and stopped all further charges Again, we apologize for any
inconvenience this may have caused
Thank you for the opportunity to respond to this complaint
I apologize for any misunderstanding
Dr*** had regarding the
benefits of his membership
Our records show that Dr*** registered for a day trial membership
to ***.com on 3/21/when he saw our offer on his *** ***
Order confirmationI see that on March 21, he emailed the required back up
documentationThere is no mention in that email that he wished to cancel his
account.The next email I can locate was received on April 20, where
Dr*** requested that his account be cancelled
We cancelled his account, and because he had been charged the
monthly membership fee of $that same day, we processed a refund, and
emailed him back letting him know this is what occurred That was the only charge made by
***.comI am not sure what additional charges Dr*** is referring
to but would be happy to review if he can provide me more detailed information
I cannot find the email he is referring to that he sent several
weeks earlier and can only assume it did not reach us for reasons unknown.
In the email we received on 4/21/15, we also explained that the
$check he received was only for his 10% cashback benefit and that as a
courtesy we processed the $for the shipping claim early He should receive that check in 7-business
daysOur processing time for shipping claims is 3-weeks, and when Dr
*** submitted the claim he was informed of this processing time
Please let me know if I can be of any further assistance
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
First, purchases were not for commercial purposesSecond, it is not the consumer's responsibility to determine what the portal tracks and what does notThe business is basically collecting commissions from the retailers, terminating the member account and then pocketing the left over commission Lastly, the account had an annual limitation of $payoutThere is no way to exceed or abuse this limitationThe only abuse here is Clarus Commerce abuse of their customers by flimsy terms and conditions
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I know they said 7-days and I should have the check, but that
is greater than the time I was given to respondSince I have yet to
receive the check, I have to continue the complaintAlso, there is no
reason to make someone wait days for a check to be reissuedThis
seems like quite the scam, especially since many people would not make
the effort to follow-up
Sincerely,*** ***
I write in regards to the above referenced complaint submitted to your office by *** *** We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her
concerns. Our records show that on December 11th, 2011, after making an online purchase o* *** *** *** was presented with an ad banner promoting our ***com program*** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. *** *** contacted us on 9/22/to cancel her account and we did issue a full refund of $back to her at that time. I have issued the remaining charges back to *** *** account. The total amount refunded is now $This should post to her account in 2-business days Again, we regret any inconvenience this may have caused *** ***
Thank you for the
opportunity to respond to this complaint
On December 16,
the RevDex.com in Massachusetts also received a complaint and
the Parent company for the VIP program that Ms*** is referring to
(Potpourri) responded
On November 9,
2015, Ms*** signed up for a trial of In the *** ** *** ***
program when she was the offer after making an online purchase. The offer
page where she entered her email address included the full terms of the offer
including the monthly charge that would occur after day if she did not cancel
the membershipAdditionally she was sent a Welcome email which outlined all
the benefits and offer information, including how to cancel the membership
On December 9,
she called and cancelled the membership and a refund of $was
processed on December 13,
If Ms*** would
like a sample of the offer page we will be happy to provide it
Please let us
know if you need any additional information
Thank you for the opportunity to respond to this complaint
The
account was closed because it was in violation of our
Terms of Service and Terms of UseI have included a copy of these for your
convenience
I have located separate accounts that were opened with
the same addressOur terms clearly state that there is only one membership per
household
Additionally a further review of all the accounts show that the
purchases made of appear to be for business or resale purposes as the same
items are being purchases in large quantities
This is to a violation of our terms, as the program is for
personal use only
A full refund of the membership charges has been made, but the
purchases are not ineligible due to the violation of out Terms of Use and Terms of ServiceI can be contacat directly if Mr.** needs any additional informationat ***.com
Hi, I am writing in regards to the above referenced complaint
submitted to your office by Mrs***. We regret any confusion or
inconvenience she experience when doing business with our company and
trust
that this letter will address her concerns.
Mrs*** saw our offer on *** on 11/29/when she was
making a purchase. Once she clicked the
offer it would have connected her to the registration page on our site, which
provided full details about the subscription program, including the monthly
subscription for $12.97, and instructions on enrolling in the program at no
cost for days. The terms on that page explained that if she did not
cancel her subscription by the end of the review, her subscription would
automatically continue and the monthly subscription fee would be charge to the
credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking the button that
states, “I agree to the offer details and the Terms of Use & Service” just
below the offer terms. Additionally, next to where the credit card
information was entered, was the subscription fee that be charged if her
account was not cancelled in the review period. Shortly thereafter we
sent Mrs*** a welcome email, again stating the terms of the subscription
and including the subscription fee.
Mrs*** contacted us on 2/9/and we issued a full refund
back to her account. That total amount
will be $and should post within 2-business days.
We apologize for any inconvenience this may have caused and I
would be more than happy to speak to Mrs*** directly about this.
She can contact me directly at ###-###-####.
Thanks!
Mike
.
Complaint: ***
I am rejecting this response because: The card that was to be sent times has never arrivedI stand my original complaint that they are not mailing those cards outIt is 12/and I have received promises and emails but no cardI even clarified my address, but nothing has been sentI have no other trouble with my mail and I am the only one who goes to the box to get it.
Sincerely,*** ***
I write in regards to the above referenced complaint submitted to
your office by *** ***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on Dec 5,
2011,
after making a purchase on *** *** *** was presented
with an offer for a membership to our *** program with his ***
order confirmation. *** ***
clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how he can try the program at no
cost for days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Our records show that he not
only completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms, but submitted and was paid the Introductory Rebate of
$on 12/27/11. Shortly thereafter we
sent *** *** a welcome e-mail with full information on how he can access
and enjoy his program benefits
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to his card the full amount we charged him and stopped all
further charges. Again, we apologize for
any inconvenience this may have caused
I write in regards to the above referenced complaint submitted to
your office by *** ***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on 5/16/
*** ***, (at the
same address) after making a purchase on *** ***, was presented with
an offer for a membership to our *** program with her *** order confirmation *** *** clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how she can try the program at no
cost for days. The terms on that page
explained that if she did not cancel her membership by the end of the trial,
her membership would automatically continue and the monthly membership fee
would be charged to the credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent *** *** a welcome e-mail with full information on
how she can access and enjoy her program benefits.
Since we value and strive to please our customers, immediately
upon receipt of your letter we refunded back to her card all charges, and
stopped all further charges. Again, we
apologize for any inconvenience this may have caused
Hello,
I’m writing in regards to the above referenced complaint submitted to your
office by Ms***. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our
records show that on 12/11/2014, after making a purchase on *** *** ***,
Ms*** joined our membership for a day free trial. When filling
out the registration form, full details were provided about the membership
program and how she can try the program at no cost for days. The terms
on that page explained that if she did not cancel her membership by the end of
the trial, her membership would automatically continue and the monthly
membership fee would be charged to the credit card account that she
provided.
Ms
*** submitted a rebate for her purchase from *** *** ***, that
check was sent out on 1/21/2015.
I
do see that Ms***’s account has been cancelled and issued one monthly
refund. As a courtesy, I have issued a full refund to the account.
Please allow 2-business days for that to post to your account
If
there are any other questions please feel free to contact me directly at ***
Thanks!
Thank you for the opportunity to respond to this complaint
I have gone ahead and repocessed the $check, It is being sent to ** *** *** *** *** *** ***, and will mail out on Friday 8/15/
If the address is not correct, or you do not receive the check by 8/22/14, please contact me directly at ***
Thank you
*** ***
Complaint: ***
I am rejecting this response because:
I signed up for two free trials with *** , one in August and one in September of I joined directly in September of approxiamately two days after I cancelled my last free trialI never saw a box to be checked stating that I agreed to the terms of service for just one membership per householdI was sent an updated copy of their terms of service dated November 19.2016, but this was after my membership had been cancelledTo the best of my knowledge I never heard of *** until August of when I saw a pat Kohl's.com while I was shopping on their website.
*** has sent me documents with several membership numbers dating back to that I was supposed to have signed up for with one membership being directly through their website in February of This is not trueI will submit a copy of my February *** statement and you will see there's no charge for a membership feeNeither was I reimbursed for all the fees I paid when I was a memberOnly the fee for January of was reimbursedI don't know where this company got the information for the fabricated memberships that they say I've had but I have no record of theseI only have one credit card that I would
have used for membership fees and there's nothing dating back to on any of the statementsI even asked *** to tell me what card the fees were charged to but they said they couldn't assist me with this due to privacy.
Please give me time to collect all documents that they sent me and the documents I have for my last membershipI will submit these to you in an attachment and you will see that the charges against me are falseHow could I sign up for so many memberships if only one is allowed per memberI only have emails and their system won't allow you to sign up more than once with the same emailIf I did sign up numerous times with the same emails, which I didn't, then they dropped the ball by allowing me to do so.
I don't know why they are doing this but I intend to prove them wrongI believe they just don't want to pay out because my membership didn't come into questioning until it was time for them to pay me the rebatesWhy wasn't this caught earlier?
I will be submitting the promised documents within the next 4-daysJust allow me time to gather the proof that I need
Sincerely,
*** ***
I write in regards to the above referenced complaint
submitted to your office by *** ***I regret any confusion or
inconvenience she experienced when doing business with our company and
trust
that this letter will address her concerns.
Our records
show that on December 14, 2014, after making an online purchase, *** *** was
presented with an offer to try *** for a day trial She started, but did not complete the
registration at that time This is where we received her email information
A short time
later she received an email from *** again offering her a trial
membership and outlining all the benefits of the program
Our records
show that she then completed the registration process by providing her full
contact and account information and clicking a button that states “I
agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent *** *** a
welcome e-mail that included full information on how she can access and enjoy her
program benefits and reiterating the program billing terms and how to cancel
should she not want to continue after her trial period
Again, we regret
any misunderstanding and inconvenience this may have caused *** ***I also
apologize if the call center did not handle her inquiry with the proper respect
and I will be addressing that with them I do see however, that they cancelled her account
and processed a full refundPlease let me know if I can be of any further assistance
Thank you for the opportunity to respond to this
complaint,
As
requested, we have cancelled Mr***’s membership in our
program, and as a courtesy, a full refund to the credit card that was billed
has been processed
Our records show Mr*** became a
member of FreeShipping.com on 7/10/when he saw our offer on his ***.com
order confirmation that said his order qualified for a shipping rebateHe
affirmatively accepted our offer and completed our membership registration
processAdditionally he submitted, and was paid, the Introductory Shipping
Rebate of $on 8/12/
We apologize for any confusion Mr***’s
may have had regarding our programThe terms of our offer are given to
registrants three times during the enrollment process:
1. The
terms of the offer including all the billing details are displayed directly
adjacent to the area where the member enters their credit card information
2. These same terms are
displayed once again on the “new member welcome” screen that is displayed
immediately after a successful sign upAll new members are required to check a
box indicating they have read and understand the offerIt is impossible for a
member to join without checking this box first
3. We also
send an electronic confirmationThe terms are sent a third time in the new
member welcome email that is sent to the email address provided by the member
Again, we apologize for any confusion and as
mentioned previously, the account is closed and a full refund has been issued
Hi, I am writing in
regards to the above referenced complaint submitted to your office by Mr***.
We regret any confusion or inconvenience he experience when doing business with
our company and
trust that this letter will address his concerns.
Mr*** saw our offer
on *** *** on 3/1/while he was making a purchase. Once he
clicked the offer it would have connected his to the registration page on our
site, which provided full details about the subscription program, including the
monthly subscription for $12.97, and instructions on enrolling in the program
at no cost for days. The terms on that page explained that if he did
not cancel his subscription by the end of the review, his subscription would
automatically continue and the monthly subscription fee would be charge to the
credit card account that he provided.
Our records show that he
completed the registration process by providing his full contact and account
information and clicking the button that states, “I agree to the offer details
and the Terms of Use & Service” just below the offer terms.
Additionally, next to where the credit card information was entered, was the
subscription fee that be charged if his account was not cancelled in the review
period. Shortly thereafter we sent Mr*** a welcome email, again
stating the terms of the subscription and including the subscription fee.
Mr*** contacted our
call center on 3/1/to cancel his accoun. As a courtesy, I have
issued a full refund back to Mr*** account. The total amount will be
$12.97, which will post back within 2-business days.
We apologize for any
inconvenience this may have caused and I would be more than happy to speak to Mr
*** directly about this. He can contact me directly at ###-###-####.
Thanks!
Mike
Hello,
Thank you for the opportunity to answer
this
complaint. We apologize for the
inconvenience that Mrs*** had with her account.
On 5/7/we spoke with Mrs
***. One of her rebates was not
showing up on Mrs***’s account because the rebate was previously
declined at the request of the member, as it had been submitted with some
incorrect information. During the call we
were able to clarify the information that was needed to make it eligible for
payment, and we made an internal note so as to insure payment would be
processed once Mrs***’s additional documentation was received. Unfortunately, our system would not allow us
to make it again viewable on her account, and we apologize for the additional
confusion this caused.
While we have not yet received the information we were waiting for from Mrs
***, we have processed the three rebates as a courtesy and the check will
arrive within business days.
If I can be of further assistance please contact
me directly at *** ***, or email me at ***
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to meI accept up to $of the cash back that I had earned in my account as resolving solution for my complainHow and when payment will be made: check to my address or my credit card that was attach to my account?
Also I have additional questions: if I decide to reopen my account at any point will I be able and eligible? What steps should I take in order to properly reopen my account?Sincerely,
*** ***
I write in regards to the above referenced complaint submitted to
your office by *** *** We
regret any confusion or inconvenience she experienced when doing business with
our company and trust that this letter will address his concerns.
Our records show that on
February
18, 2013, after making a purchase on ***, *** *** was presented with an offer for a
membership to our *** program with his order confirmation *** *** clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how he can try the program at no
cost for days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Additionally this offer
included an introductory premium of up to $off the shipping charges for that
purchase*** *** submitted the rebate and on 4/9/and
check for $was mailed
Our records show that he
completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent *** *** a
welcome e-mail with full information on how he can access and enjoy his program
benefits
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to his card the full amount we charged him ($for 18, not
charges that were made) and stopped all further charges Again, we apologize for any
inconvenience this may have caused
Thank you for the opportunity to respond to this complaint
I apologize for any misunderstanding
Dr*** had regarding the
benefits of his membership
Our records show that Dr*** registered for a day trial membership
to ***.com on 3/21/when he saw our offer on his *** ***
Order confirmationI see that on March 21, he emailed the required back up
documentationThere is no mention in that email that he wished to cancel his
account.The next email I can locate was received on April 20, where
Dr*** requested that his account be cancelled
We cancelled his account, and because he had been charged the
monthly membership fee of $that same day, we processed a refund, and
emailed him back letting him know this is what occurred That was the only charge made by
***.comI am not sure what additional charges Dr*** is referring
to but would be happy to review if he can provide me more detailed information
I cannot find the email he is referring to that he sent several
weeks earlier and can only assume it did not reach us for reasons unknown.
In the email we received on 4/21/15, we also explained that the
$check he received was only for his 10% cashback benefit and that as a
courtesy we processed the $for the shipping claim early He should receive that check in 7-business
daysOur processing time for shipping claims is 3-weeks, and when Dr
*** submitted the claim he was informed of this processing time
Please let me know if I can be of any further assistance
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:
First, purchases were not for commercial purposesSecond, it is not the consumer's responsibility to determine what the portal tracks and what does notThe business is basically collecting commissions from the retailers, terminating the member account and then pocketing the left over commission Lastly, the account had an annual limitation of $payoutThere is no way to exceed or abuse this limitationThe only abuse here is Clarus Commerce abuse of their customers by flimsy terms and conditions
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: I know they said 7-days and I should have the check, but that
is greater than the time I was given to respondSince I have yet to
receive the check, I have to continue the complaintAlso, there is no
reason to make someone wait days for a check to be reissuedThis
seems like quite the scam, especially since many people would not make
the effort to follow-up
Sincerely,*** ***
I write in regards to the above referenced complaint submitted to your office by *** *** We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her
concerns. Our records show that on December 11th, 2011, after making an online purchase o* *** *** *** was presented with an ad banner promoting our ***com program*** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. *** *** contacted us on 9/22/to cancel her account and we did issue a full refund of $back to her at that time. I have issued the remaining charges back to *** *** account. The total amount refunded is now $This should post to her account in 2-business days Again, we regret any inconvenience this may have caused *** ***
Thank you for the
opportunity to respond to this complaint
On December 16,
the RevDex.com in Massachusetts also received a complaint and
the Parent company for the VIP program that Ms*** is referring to
(Potpourri) responded
On November 9,
2015, Ms*** signed up for a trial of In the *** ** *** ***
program when she was the offer after making an online purchase. The offer
page where she entered her email address included the full terms of the offer
including the monthly charge that would occur after day if she did not cancel
the membershipAdditionally she was sent a Welcome email which outlined all
the benefits and offer information, including how to cancel the membership
On December 9,
she called and cancelled the membership and a refund of $was
processed on December 13,
If Ms*** would
like a sample of the offer page we will be happy to provide it
Please let us
know if you need any additional information
Thank you for the opportunity to respond to this complaint
The
account was closed because it was in violation of our
Terms of Service and Terms of UseI have included a copy of these for your
convenience
I have located separate accounts that were opened with
the same addressOur terms clearly state that there is only one membership per
household
Additionally a further review of all the accounts show that the
purchases made of appear to be for business or resale purposes as the same
items are being purchases in large quantities
This is to a violation of our terms, as the program is for
personal use only
A full refund of the membership charges has been made, but the
purchases are not ineligible due to the violation of out Terms of Use and Terms of ServiceI can be contacat directly if Mr.** needs any additional informationat ***.com
Hi, I am writing in regards to the above referenced complaint
submitted to your office by Mrs***. We regret any confusion or
inconvenience she experience when doing business with our company and
trust
that this letter will address her concerns.
Mrs*** saw our offer on *** on 11/29/when she was
making a purchase. Once she clicked the
offer it would have connected her to the registration page on our site, which
provided full details about the subscription program, including the monthly
subscription for $12.97, and instructions on enrolling in the program at no
cost for days. The terms on that page explained that if she did not
cancel her subscription by the end of the review, her subscription would
automatically continue and the monthly subscription fee would be charge to the
credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking the button that
states, “I agree to the offer details and the Terms of Use & Service” just
below the offer terms. Additionally, next to where the credit card
information was entered, was the subscription fee that be charged if her
account was not cancelled in the review period. Shortly thereafter we
sent Mrs*** a welcome email, again stating the terms of the subscription
and including the subscription fee.
Mrs*** contacted us on 2/9/and we issued a full refund
back to her account. That total amount
will be $and should post within 2-business days.
We apologize for any inconvenience this may have caused and I
would be more than happy to speak to Mrs*** directly about this.
She can contact me directly at ###-###-####.
Thanks!
Mike
.
Complaint: ***
I am rejecting this response because: The card that was to be sent times has never arrivedI stand my original complaint that they are not mailing those cards outIt is 12/and I have received promises and emails but no cardI even clarified my address, but nothing has been sentI have no other trouble with my mail and I am the only one who goes to the box to get it.
Sincerely,*** ***
I write in regards to the above referenced complaint submitted to
your office by *** ***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on Dec 5,
2011,
after making a purchase on *** *** *** was presented
with an offer for a membership to our *** program with his ***
order confirmation. *** ***
clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how he can try the program at no
cost for days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Our records show that he not
only completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms, but submitted and was paid the Introductory Rebate of
$on 12/27/11. Shortly thereafter we
sent *** *** a welcome e-mail with full information on how he can access
and enjoy his program benefits
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to his card the full amount we charged him and stopped all
further charges. Again, we apologize for
any inconvenience this may have caused