I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns class="MsoNoSpacing">Our records show that after making a purchase on [redacted] was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how she can access and enjoy her program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to her card the full amount we charged her and stopped all further charges Again, we apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaint *** [redacted] did register for a day trial on 8/14/when she saw our offer on her [redacted] order confirmationShe was then sent a Welcome email but it certainly could have been overlooked I have reviewed her account and see that a full refund for all charges was processed today and she will see a credit of $to the credit card we have on file in 2-business days Please let me know if I can be of any further assistance
I write in regards to the above referenced complaint submitted to your office b [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on May 7th, 2015, after making an online purchase on [redacted] , [redacted] was presented with an ad banner promoting our [redacted] Ms [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Ms [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms M [redacted] contacted us on 11/1/to cancel her account and we did issue a refund of $back to her at that time I have issued the remaining charges back to Ms [redacted] account The total amount refunded is now $This should post to her account in 2-business days Again, we regret any inconvenience this may have caused Ms [redacted]
Thank you for the opportunity to respond to this complaint I apologize for any inconvenience Ms [redacted] had regarding this matter It appears that there were two accounts opened under Ms [redacted] ’s nameThe first account was cancelled and all charges stopped, four months ago The second account had Ms [redacted] ’s name misspelled, and we had the account under a different address ( [redacted] ) and that is why we did not realize she had two accounts I have cancelled the second account and processed a full refund Thank you
Thank you for the opportunity to respond to this complaintI have looked into Mr [redacted] account and found that his account was in violation of our terms and conditions Mr [redacted] account was closed on July 5th, after we noticed his account was being used for purposes that violate our terms and conditions [redacted] is intended for personal reasons only Due to the high volume of items being ordered we believed this account was being used for re-sale/business purposesAlso, regardless of the business use, all of Mr [redacted] purchases were for Gift Cards As stated in our Terms of Service Gift Cards are not eligible for Cash Back I included this excerpt below: Purchases of gift cards and/or e-gift cards are not eligible for 10% cash back At the time we investigated this account, since [redacted] was never able to take advantage of our program we decided to refund the membership fee to him on July 5th, That should have posted by nowPlease let me know if you have any other questions
Hi, I’m writing in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion regarding the membership fee with [redacted] .com and trust that this letter will address his concerns When signing up for his account, it stated right next to where he would have entered his credit card information that he will be billed $per month for the monthly membership fee After signing up Mr [redacted] would have received a welcome email from us, in that email it would have explained the monthly membership fee as well Mr [redacted] contacted our company on 7/24/2015, we issued refunds to his account as requested by him Then, on 7/26/ we received a dispute from his bank regarding those charges Since we had already refunded those charges to him we disputed that chargeback with his bank Mr [redacted] should have received the $back in his account by now If not, please let me know and I would be happy to look into this further for him If you have any other questions please let me know and I would be more than happy to help Thanks, ***
Complaint: [redacted] I am rejecting this response because: I feel some of the "facts" are not factualI did not ever receive an email regarding this company They say they have refunded the amount charged to my card...fully...they refunded the last charge of $12.97, only It seems like a shady way of doing business Sincerely, [redacted]
Thank you for the opportunity to respond to this complaint, As requested, we have cancelled Ms [redacted] ’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Our records show Ms [redacted] became a member of FreeShipping.com on 1/5/when she saw our offer on her [redacted] Net.com order confirmation that said her order qualified for a shipping rebateShe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion Ms [redacted] may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offer termsIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Complaint: [redacted] I am rejecting this response because: there are no terms and conditions which I violated by signing up for multiple trial memberships I am entitled to three more $gift cards and a number of shipping rebates, including for my October membership Plus, there is some percent cash back on my purchases I have not received When I was a member, the only restriction on membership was 'one membership per household' That indicates that two people in the same household cannot be members at the same time There was no restriction in terms and conditions on signing up and canceling and then signing up again As mentioned in my previous email, my claims under a trial membership in were accepted and I received a $gift card My claims in August/September under a trial membership were accepted and I received a $gift card These were two different memberships I received no correspondence from [redacted] indicating a problem with my claims or having a new membership I subsequently did three more trial memberships this year after making purchases at [redacted] and *** I was offered the trial memberships after my purchases As I saw it, the trial memberships were gifts for my purchases It was only after the three trial memberships and submitting claims that [redacted] indicated there was a problem with me cancelling and signing up again The correspondence from [redacted] would indicate they were telling me over a period of time not to sign up again They only told me there was a problem regarding multiple sign ups and trial memberships after my final membership and submission of claims Only when I asked about unpaid claims was I told those claims were rejected and that I 'violated' terms and conditions If I was not entitled to additional free trial memberships the terms and conditions should have stated that one free trial membership is allowed per per person per year, per five years, or per lifetime When I was offered to continue my membership as mentioned by [redacted] , it was clear that I would not receive my gift cards and I was told my unpaid [redacted] shipping claims would be rejected As I mentioned in my previous comments, the correspondence and terms from [redacted] clearly indicated that the limit of twelve shipping rebates per company per year per membership would allow more claims under my new membership Otherwise, I would not have made the purchases Sincerely, [redacted]
I write in regards to the above referenced complaint submitted to your office by [redacted] ***y and I thank you for allowing us to respond to this complaint As an initial matter, we would like to note that [redacted] complaint with your office is entirely without merit as he mis-used our service for unauthorized purposes, in violation of our terms of use We have accordingly terminated his membership with us As background, we host a membership program that allows consumers the ability to, among other benefits, obtain rebates for shipping charges they may incur when shopping online and receive 10% cash back on products purchased from various online merchants, which is paid out in the form of a check each calendar quarter Consumers enroll in our program online, which involves their providing personal contact and account information for program billing, and reading and agreeing to our terms of use, which, among other things, prohibits the use of our program for commercial purposes As a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of his membership fees However, since [redacted] ***y admitted to using our program for business use we refuse to honor his rebate requests due to his misuse and abuse of our program If you need any additional information, please feel free to contact me directly
Complaint: [redacted] I am rejecting this response because: I have not received my refund, yet Plus, there is no mention of the first day counting as a full day, or any other reference to how many hours this company considers being in a day in anything I agreed to when accepting their "bribe", to try their service for free It's funny they consider doing the right thing "a courtesy", and they only extended this "courtesy" after I complained to [redacted] , the FTC, and the Connecticut Revdex.com:-) I don't call having to contact their customer service line...twice, being refused a refund (both times), and then having to spend the time to file complaints with other companies, before getting my rightful refund, a "courtesy" If this is what [redacted] considers good customer service, it's no wondeer they have to trick people out of their money I will be happy to update my complaint is resolved once I verify that my refund has in fct been deposited into my checking account Until then, I don't consider this complaint closed Sincerely, [redacted]
Thank you for the opportunity to respond to this complaint As requested Mr***’s account has been cancelled and a full refund processed As a courtesy, I have also manually processed a $Shipping Rebate and he will receive that in 7- business days It appears that Mr [redacted] did not properly complete the claim process as no claim was on his account, or any record of the required backup documentation being received Please let me know if I can be of any further assistance
This gift card was sent out twiceOnce on 7/28/and again on 12/2/The 1/2/resend was based on this Revdex.com complaintIf Ms, [redacted] have not received it yet, then please have her email me directly at [redacted] and I will provide her a code to useThank you [redacted] ***
Thank you for the opportunity to respond to this complaint I have investigated [redacted] account and found that she has signed up for multiple [redacted] memberships Since there has been accounts opened up by [redacted] *** Some of them needed a slightly different email address to be able to be registered with [redacted] Opening of multiple accounts is a violation of our terms and conditions When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditionsI have also copied our terms and conditions for review The last accounts were opened up simultaneously with her day no cost review ending and starting another one at that time [redacted] was also issued a full refund of all the membership fees that she was charged by us Due to the multiple accounts we will be unable to process any of these rebates Below please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other PromotionsAny free trial or other promotion that provides membership access to the Service must be used within the specified time of the trialYou must cancel your membership before the end of the trial period in order to avoid being charged a membership feeThere is a limit of one membership and one introductory/premium offer per household
Thank you for the opportunity to respond to this complaint, Our records show that on 11/21/when shopping on [redacted] .coim.com, Ms [redacted] was presented with an opportunity to try our MagSwap membership program, which included a day trial and a $ [redacted] Gift Card as an Introductory Premium The full terms of the offer, which were presented clearly and conspicuously on the offer page, disclosed that if she didn’t cancel her membership in this program by the end of the trial, it would automatically continue and the regular monthly price would be billed to the credit card number she provided Our records show that she accepted this offer and completed her online enrollment Shortly after she enrolled, we sent a welcome email to the email address provided This email gave Ms [redacted] details of the program’s day trial, as well as instructions on how to cancel her membership Our records show that she never cancelled and we charged her account the monthly $membership fee On 11/21/Ms [redacted] submitted the rebate form to claim her $ [redacted] Gift CardThis card was subsequently mailed to her on 12/27/ Ms [redacted] cancelled her membership on 3/6/ and since we value and strive to please our customers, we happily refund back to her card the full amount we have charged her and stopped all further charges Since Ms [redacted] was made aware of the terms of the membership and that she would be billed if she did not cancel within the day trial, we respectfully decline her claim that we are responsible for any overdraft feesWe recommend that she contact her bank directly if she feels these fees are excessive Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I do not recall accepting any contract or agreement, a copy of which might be provided me so as to verify the company's statement that I didThe bait and switch tactic used by the company was inappropriateHowever, I have been provided a full refund as I requested and thank Revdex.com for their assistance in this matter Sincerely, [redacted]
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns As [redacted] stated on June 21, 2014, he was presented with an offer for a membership to our [redacted] program [redacted] completed the registration page, which provided full details about the membership program and how he can try the program at no cost for days The terms on that page explained that if he did not cancel her membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that he completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how he can access and enjoy his program benefits, get frequently asked questions answered and cancel her membership Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to his card the full amount we charged him and stopped all further charges Again, we apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaintOur checks are cut once a week and that is why I give the 7-business days [redacted] check was sent out on 3/12/Thank you [redacted] Freeshipping.com Customer Service
Thank you for the opportunity to respond to this complaintI have investigated M [redacted] account and found that she has signed up for multiple [redacted] m memberships [redacted] has signed up for memberships within days of each other Her first account she cancelled when she was billed on 10/10/and then days later signed up for another free trial on 10/19/ Both accounts have the same email address, name and address on the accountOpening of multiple accounts is a violation of our terms and conditions When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditionsI have also copied our terms and conditions for reviewBelow please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other PromotionsAny free trial or other promotion that provides membership access to the Service must be used within the specified time of the trialYou must cancel your membership before the end of the trial period in order to avoid being charged a membership feeThere is a limit of one membership and one introductory/premium offer per householdAlso, it seems the account is being used for business use Many of the orders on the account are high volume orders, in our experience, accounts displaying these types of characteristics typically involve a commercial enterprise As a courtesy, we issued [redacted] a full refund of the membership charges on the newest account since she was unable to take advantage of that membership [redacted] can reach out to me directly if she has any further questionsThanks!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate your assistance in this matter I would like it noted, however, that this business lied to me on at least two occasions in regards to the gift card being mailed It was not actually mailed until June 17, after I had submitted my complaint to the Revdex.comPlease see the attached photo for confirmationAlso, they never requested any additional information after I submitted my claim to their company (which was several months ago) Sincerely, [redacted]
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns class="MsoNoSpacing">Our records show that after making a purchase on [redacted] was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how she can access and enjoy her program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to her card the full amount we charged her and stopped all further charges Again, we apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaint *** [redacted] did register for a day trial on 8/14/when she saw our offer on her [redacted] order confirmationShe was then sent a Welcome email but it certainly could have been overlooked I have reviewed her account and see that a full refund for all charges was processed today and she will see a credit of $to the credit card we have on file in 2-business days Please let me know if I can be of any further assistance
I write in regards to the above referenced complaint submitted to your office b [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on May 7th, 2015, after making an online purchase on [redacted] , [redacted] was presented with an ad banner promoting our [redacted] Ms [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Ms [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms M [redacted] contacted us on 11/1/to cancel her account and we did issue a refund of $back to her at that time I have issued the remaining charges back to Ms [redacted] account The total amount refunded is now $This should post to her account in 2-business days Again, we regret any inconvenience this may have caused Ms [redacted]
Thank you for the opportunity to respond to this complaint I apologize for any inconvenience Ms [redacted] had regarding this matter It appears that there were two accounts opened under Ms [redacted] ’s nameThe first account was cancelled and all charges stopped, four months ago The second account had Ms [redacted] ’s name misspelled, and we had the account under a different address ( [redacted] ) and that is why we did not realize she had two accounts I have cancelled the second account and processed a full refund Thank you
Thank you for the opportunity to respond to this complaintI have looked into Mr [redacted] account and found that his account was in violation of our terms and conditions Mr [redacted] account was closed on July 5th, after we noticed his account was being used for purposes that violate our terms and conditions [redacted] is intended for personal reasons only Due to the high volume of items being ordered we believed this account was being used for re-sale/business purposesAlso, regardless of the business use, all of Mr [redacted] purchases were for Gift Cards As stated in our Terms of Service Gift Cards are not eligible for Cash Back I included this excerpt below: Purchases of gift cards and/or e-gift cards are not eligible for 10% cash back At the time we investigated this account, since [redacted] was never able to take advantage of our program we decided to refund the membership fee to him on July 5th, That should have posted by nowPlease let me know if you have any other questions
Hi, I’m writing in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion regarding the membership fee with [redacted] .com and trust that this letter will address his concerns When signing up for his account, it stated right next to where he would have entered his credit card information that he will be billed $per month for the monthly membership fee After signing up Mr [redacted] would have received a welcome email from us, in that email it would have explained the monthly membership fee as well Mr [redacted] contacted our company on 7/24/2015, we issued refunds to his account as requested by him Then, on 7/26/ we received a dispute from his bank regarding those charges Since we had already refunded those charges to him we disputed that chargeback with his bank Mr [redacted] should have received the $back in his account by now If not, please let me know and I would be happy to look into this further for him If you have any other questions please let me know and I would be more than happy to help Thanks, ***
Complaint: [redacted] I am rejecting this response because: I feel some of the "facts" are not factualI did not ever receive an email regarding this company They say they have refunded the amount charged to my card...fully...they refunded the last charge of $12.97, only It seems like a shady way of doing business Sincerely, [redacted]
Thank you for the opportunity to respond to this complaint, As requested, we have cancelled Ms [redacted] ’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Our records show Ms [redacted] became a member of FreeShipping.com on 1/5/when she saw our offer on her [redacted] Net.com order confirmation that said her order qualified for a shipping rebateShe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion Ms [redacted] may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offer termsIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Complaint: [redacted] I am rejecting this response because: there are no terms and conditions which I violated by signing up for multiple trial memberships I am entitled to three more $gift cards and a number of shipping rebates, including for my October membership Plus, there is some percent cash back on my purchases I have not received When I was a member, the only restriction on membership was 'one membership per household' That indicates that two people in the same household cannot be members at the same time There was no restriction in terms and conditions on signing up and canceling and then signing up again As mentioned in my previous email, my claims under a trial membership in were accepted and I received a $gift card My claims in August/September under a trial membership were accepted and I received a $gift card These were two different memberships I received no correspondence from [redacted] indicating a problem with my claims or having a new membership I subsequently did three more trial memberships this year after making purchases at [redacted] and *** I was offered the trial memberships after my purchases As I saw it, the trial memberships were gifts for my purchases It was only after the three trial memberships and submitting claims that [redacted] indicated there was a problem with me cancelling and signing up again The correspondence from [redacted] would indicate they were telling me over a period of time not to sign up again They only told me there was a problem regarding multiple sign ups and trial memberships after my final membership and submission of claims Only when I asked about unpaid claims was I told those claims were rejected and that I 'violated' terms and conditions If I was not entitled to additional free trial memberships the terms and conditions should have stated that one free trial membership is allowed per per person per year, per five years, or per lifetime When I was offered to continue my membership as mentioned by [redacted] , it was clear that I would not receive my gift cards and I was told my unpaid [redacted] shipping claims would be rejected As I mentioned in my previous comments, the correspondence and terms from [redacted] clearly indicated that the limit of twelve shipping rebates per company per year per membership would allow more claims under my new membership Otherwise, I would not have made the purchases Sincerely, [redacted]
I write in regards to the above referenced complaint submitted to your office by [redacted] ***y and I thank you for allowing us to respond to this complaint As an initial matter, we would like to note that [redacted] complaint with your office is entirely without merit as he mis-used our service for unauthorized purposes, in violation of our terms of use We have accordingly terminated his membership with us As background, we host a membership program that allows consumers the ability to, among other benefits, obtain rebates for shipping charges they may incur when shopping online and receive 10% cash back on products purchased from various online merchants, which is paid out in the form of a check each calendar quarter Consumers enroll in our program online, which involves their providing personal contact and account information for program billing, and reading and agreeing to our terms of use, which, among other things, prohibits the use of our program for commercial purposes As a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of his membership fees However, since [redacted] ***y admitted to using our program for business use we refuse to honor his rebate requests due to his misuse and abuse of our program If you need any additional information, please feel free to contact me directly
Complaint: [redacted] I am rejecting this response because: I have not received my refund, yet Plus, there is no mention of the first day counting as a full day, or any other reference to how many hours this company considers being in a day in anything I agreed to when accepting their "bribe", to try their service for free It's funny they consider doing the right thing "a courtesy", and they only extended this "courtesy" after I complained to [redacted] , the FTC, and the Connecticut Revdex.com:-) I don't call having to contact their customer service line...twice, being refused a refund (both times), and then having to spend the time to file complaints with other companies, before getting my rightful refund, a "courtesy" If this is what [redacted] considers good customer service, it's no wondeer they have to trick people out of their money I will be happy to update my complaint is resolved once I verify that my refund has in fct been deposited into my checking account Until then, I don't consider this complaint closed Sincerely, [redacted]
Thank you for the opportunity to respond to this complaint As requested Mr***’s account has been cancelled and a full refund processed As a courtesy, I have also manually processed a $Shipping Rebate and he will receive that in 7- business days It appears that Mr [redacted] did not properly complete the claim process as no claim was on his account, or any record of the required backup documentation being received Please let me know if I can be of any further assistance
This gift card was sent out twiceOnce on 7/28/and again on 12/2/The 1/2/resend was based on this Revdex.com complaintIf Ms, [redacted] have not received it yet, then please have her email me directly at [redacted] and I will provide her a code to useThank you [redacted] ***
Thank you for the opportunity to respond to this complaint I have investigated [redacted] account and found that she has signed up for multiple [redacted] memberships Since there has been accounts opened up by [redacted] *** Some of them needed a slightly different email address to be able to be registered with [redacted] Opening of multiple accounts is a violation of our terms and conditions When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditionsI have also copied our terms and conditions for review The last accounts were opened up simultaneously with her day no cost review ending and starting another one at that time [redacted] was also issued a full refund of all the membership fees that she was charged by us Due to the multiple accounts we will be unable to process any of these rebates Below please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other PromotionsAny free trial or other promotion that provides membership access to the Service must be used within the specified time of the trialYou must cancel your membership before the end of the trial period in order to avoid being charged a membership feeThere is a limit of one membership and one introductory/premium offer per household
Thank you for the opportunity to respond to this complaint, Our records show that on 11/21/when shopping on [redacted] .coim.com, Ms [redacted] was presented with an opportunity to try our MagSwap membership program, which included a day trial and a $ [redacted] Gift Card as an Introductory Premium The full terms of the offer, which were presented clearly and conspicuously on the offer page, disclosed that if she didn’t cancel her membership in this program by the end of the trial, it would automatically continue and the regular monthly price would be billed to the credit card number she provided Our records show that she accepted this offer and completed her online enrollment Shortly after she enrolled, we sent a welcome email to the email address provided This email gave Ms [redacted] details of the program’s day trial, as well as instructions on how to cancel her membership Our records show that she never cancelled and we charged her account the monthly $membership fee On 11/21/Ms [redacted] submitted the rebate form to claim her $ [redacted] Gift CardThis card was subsequently mailed to her on 12/27/ Ms [redacted] cancelled her membership on 3/6/ and since we value and strive to please our customers, we happily refund back to her card the full amount we have charged her and stopped all further charges Since Ms [redacted] was made aware of the terms of the membership and that she would be billed if she did not cancel within the day trial, we respectfully decline her claim that we are responsible for any overdraft feesWe recommend that she contact her bank directly if she feels these fees are excessive Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I do not recall accepting any contract or agreement, a copy of which might be provided me so as to verify the company's statement that I didThe bait and switch tactic used by the company was inappropriateHowever, I have been provided a full refund as I requested and thank Revdex.com for their assistance in this matter Sincerely, [redacted]
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns As [redacted] stated on June 21, 2014, he was presented with an offer for a membership to our [redacted] program [redacted] completed the registration page, which provided full details about the membership program and how he can try the program at no cost for days The terms on that page explained that if he did not cancel her membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that he completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how he can access and enjoy his program benefits, get frequently asked questions answered and cancel her membership Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to his card the full amount we charged him and stopped all further charges Again, we apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaintOur checks are cut once a week and that is why I give the 7-business days [redacted] check was sent out on 3/12/Thank you [redacted] Freeshipping.com Customer Service
Thank you for the opportunity to respond to this complaintI have investigated M [redacted] account and found that she has signed up for multiple [redacted] m memberships [redacted] has signed up for memberships within days of each other Her first account she cancelled when she was billed on 10/10/and then days later signed up for another free trial on 10/19/ Both accounts have the same email address, name and address on the accountOpening of multiple accounts is a violation of our terms and conditions When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditionsI have also copied our terms and conditions for reviewBelow please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other PromotionsAny free trial or other promotion that provides membership access to the Service must be used within the specified time of the trialYou must cancel your membership before the end of the trial period in order to avoid being charged a membership feeThere is a limit of one membership and one introductory/premium offer per householdAlso, it seems the account is being used for business use Many of the orders on the account are high volume orders, in our experience, accounts displaying these types of characteristics typically involve a commercial enterprise As a courtesy, we issued [redacted] a full refund of the membership charges on the newest account since she was unable to take advantage of that membership [redacted] can reach out to me directly if she has any further questionsThanks!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate your assistance in this matter I would like it noted, however, that this business lied to me on at least two occasions in regards to the gift card being mailed It was not actually mailed until June 17, after I had submitted my complaint to the Revdex.comPlease see the attached photo for confirmationAlso, they never requested any additional information after I submitted my claim to their company (which was several months ago) Sincerely, [redacted]