I write in regards to the above referenced complaint submitted to your office by *** *** We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her
concerns. Our records show that on November 30th, 2015, after making an online purchase on *** *** *** was presented with an ad banner promoting our *** program*** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. I have issued a full refund back to *** *** account. Please allow 2-business days for this to post to your account Again, we regret any inconvenience this may have caused *** ***
I write in regards to the above referenced complaint submitted to
your office by Mr***. We regret any confusion or inconvenience he
experienced when doing business
with our company and trust that this letter
will address his concerns
First, I have cancelled Mr***’s account and also issued a
full refund back to his card. Those
refunds should post within 2-business days.
Does Mr.*** happen to still have the number he was calling
to reach ***? I have tested all of our toll free numbers and did
not have this issue with any of the numbers Mr*** can reach out to me directly to give me that number as I want
to make sure all of our numbers are working properly
If Mr*** has any additional questions he can certainly
reach out to me directly
I write in regards to the above referenced complaint
submitted to your office by Ms***We regret any confusion or
inconvenience she experienced when doing business with our company and trust
that this letter will address her
concerns.
Our records show that on 5/7/13, after making a purchase
on ***, Ms*** was presented with an offer for a membership to
our *** program with her *** order confirmation. Ms*** clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent Ms*** a welcome e-mail with full
information on how she can access and enjoy her program benefits.
Ms***’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged herAgain, we
apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaint
I have investigated *** *** account and found that she
has signed up for multiple *** memberships. Since there has been accounts opened
up by ***
***. Some of them needed a
slightly different email address to be able to be registered with
***
Opening of multiple accounts is a violation of our terms and
conditions. When *** *** would had
signed up, she would need to check the box that states she understands and
agrees to our terms and conditionsI have also copied our terms and conditions
for review
Below please see an excerpt from our Terms of Use under
section, “Free Trials and Other Promotions”
Free Trials and Other PromotionsAny free trial or other
promotion that provides membership access to the Service must be used within
the specified time of the trialYou must cancel your membership before the end
of the trial period in order to avoid being charged a membership feeThere is
a limit of one membership and one introductory/premium offer per household
As a courtesy I have issued the rebate for both of the
rebates in her account. The introductory
rebate is for $and the shipping rebate that was submitted showed a shipping
charge of $8.94. The total amount of
this check will be $
*** *** can reach out to me directly if she has any
further questions
Thanks!!
Complaint: ***
I am rejecting this response because:
My case has been closed but my problem remains unresolved. I was told on June 16, that Clarus Commerce, or more specifically, ***.com would send me a check for $in the next to business days via ***. It has been over three weeks, and I have yet to receive my check. I'm not sure what the best course of action is for me. Should I reopen my case or try to contact the ***.com and inquire about my check? I wanted to reply directly to *** reponse except I was not provided with his email address and was never given the option to reply via Revdex.com. *** is the Customer Service Supervisor that responded to my case and assured me that my desired outcome would be met. Maybe, it would be best if the Revdex.com contacted the ***.com on my behalf? Please help Thank you, Eric Park
Complaint: ***
From: *** ***
Sent: Monday, July 07, 1:PM
To: [email protected]
Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
Thank you for checking into this complaint for meYesterday I was able to get hold of their customer service department and they said that they would take my name off their list and that they would not charge meI am still upset at their underhanded way of doing businessWith a promise of a rebate for an order I made with another company, they never once mentioned that it was tricking me into giving them personal information under a pretenseWhen I thought I was getting a rebate, instead I find out that it was a marketing scam to get my credit card #Never once did it mention that there would be a monthly charge on my credit cardAlthough they cancelled my *** *** membership that cost a month, I still feel that they committed a fraud on me in the first placeThank you for investigating this unscrupulous business practice. *** ***
I write in regards to the above referenced complaint submitted to
your office by *** ***nWe regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that after making a purchase on ***,
*** ***n was presented with an offer for a membership to our
*** program with her *** order confirmation. *** ***n clicked on the offer and
arrived on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent *** ***n a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value and strive to please our customers, immediately
upon receipt of your letter we refunded back to her card all charges, and
stopped all further charges. Again, we
apologize for any inconvenience this may have caused
Thank you
for the opportunity to respond to this complaint,
As requested, we have cancelled Ms***’s
membership in our program, and as a courtesy, a full refund to the credit
card
that was billed has been processed
Our records show Ms*** became a member of
FreeShipping.com on 11/24/when she saw our offer on her *** *** *** order
confirmation that said her order qualified for a shipping rebateShe
affirmatively accepted our offer and completed our membership registration
process
We apologize for any confusion Ms***’s
may have had regarding our programThe terms of our offer are given to
registrants three times during the enrollment process:
1. 1, The terms of the offer including all the billing details are
displayed directly adjacent to the area where the member enters their credit
card information
2. These same terms are displayed once again on the “new member
welcome” screen that is displayed immediately after a successful sign upAll
new members are required to check a box indicating they have read and
understand the offer termsIt is impossible for a member to join without
checking this box first
3. We also send an electronic confirmationThe terms are sent a
third time in the new member welcome email that is sent to the email address
provided by the member
Again, we apologize for any confusion and
as mentioned previously, the account is closed and a full refund has been
issued
I write in regards to the above referenced complaint submitted to
your office by *** ***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this
letter
will address her concerns. It also seems
that there is some confusion with how *** *** signed up with our program, so
please let me clarify
Our records show that on March
20th, 2011, after making an online purchase at *** ***, *** *** was presented with an ad banner promoting our *** program*** *** clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program at no cost for days and also claim a $shipping rebate for
her *** *** purchaseThe terms on that page, titled “Offer
Details,” explained that if she did not cancel her subscription by the end of
the trial, her subscription would automatically continue and the monthly subscription
fee would be charged to the credit card account that she provided.
Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer termsShortly thereafter we sent *** *** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.
Upon receipt of *** ***’s
cancellation request on April 1st, 2016, we cancelled her membership
and issued a refund for $12.97. As a
courtesy, I have issued the remaining months to *** ***’s account. That should post back within 2-business
days. The total amount will be $778.20.
Again, we regret
any inconvenience this may have caused *** ***
If you need any additional
information, please feel free to contact me directly
Sincerely,
Mike P***
Customer Service
Supervisor
Thank you for the opportunity to respond to this complaint
class="MsoNormal">Mr*** has signed up and cancelled memberships since
7/9/13, Our Terms of Use clearly state that we allow only one membership per
household. We have sent Mr***
several emails asking him to stop signing up and if he wanted a membership we
would be happy to reinstate one for him, but we received no response
Additionally only one introductory rebate is allowed per
membership and Mr., *** has claimed several of them
Assuming Mr*** misunderstood the terms he agreed to when
he registered I have gone ahead an approved the $*** Introductory offer
gift card, both the $and $shipping rebates and the eligible cash back
of $1.80, from the two account he opened in November and December
Mr*** is not eligible to sign up for any additional
accounts and can contact me directly, if he needs any further information. ***
Our Terms can be found at https://www.***/About/TermsOfUse
Thank you
Thank you for the opportunity to respond to this complaint
Verdana, sans-serif;">It appears that Mr*** had signed up for two accountsOne was opened on 10/23/11, which he cancelled on 11/22/He submitted and was paid the $Introductory Premium, and no charges were issued against his account
He they registered for another day trial membership on 11/21/13, but there is no record of Mr*** cancelling the second account until 11/16/
Mr*** submitted and was paid the Introductory Offer of a $*** card on 12/26/13.
Since we value and
strive to please our customers, as a courtesy, immediately upon receipt of your
letter we refunded back to his card all charges. Again, we apologize for any inconvenience
this may have caused
Thank you for the
opportunity to respond to this complaint
"">As requested Mr[redacted]'s
account has been cancelled and a full refund processed
As a courtesy, I have
also manually processed a $Shipping Rebate and he will receive that in 7-
business days. It appears that Mr[redacted]
did not properly complete the claim process as no claim was on his account, or
any record of the required backup documentation being received
Please let me know if
I can be of any further assistance
Thank you for the opportunity to respond to this complaint
">
I apologize for any inconvenience or confusionI found that [redacted] had signed up for multiple accounts and one of those accounts, under a different email address, was still open
I have cancelled that account and issued a full refund
Please let me know if I can be of any further assistance.%
Thank you for the opportunity to respond to this complaint
"">I apologize for any inconvenience that Ms[redacted] was caused
I have processed the $Gift Card for Ms[redacted], and as a
courtesy refunded the $charge
It appears that the password she used to set up the account did
not properly port over and that is why she was unable to access the account
Her account is now closed, the charge refunded, and in 7-
business days she will receive the Gift Card
Verdana, sans-serif;">Thank you for the opportunity to respond to this complaint.
I apologize for the confusion regarding Mr. [redacted] account. We did send
the gift card to Mr. [redacted] address on 1/28/2015. The 2nd card
was sent out on 5/21/2015. Neither of these cards have come back to
us.
As a courtesy, I will email a $25 [redacted] Gift Card to Mr.
[redacted] email address. I have received confirmation that he has received the gift card this morning 6/24/2015.
Thank you for the opportunity to respond to this complaint.
class="MsoNormal">[redacted], the Customer Service Supervisor had contacted Ms. [redacted] on several occasions, and will do so again today to find out which claims
she feels were not paid and resolve that part of her complaint.
Ms. [redacted] was in violation of our Terms of Use that states only
one membership per household, by registering and cancelling 3 additional accounts.
Mr., [redacted], spoke with her on 12/18/14 regarding this and rather than cancelling the
last account she opened, he allowed her to continue her membership as a
courtesy. At that time a number of
claims were processed and paid.
Ms. [redacted] should expect another call from Mr. [redacted] today
to resolve her issues.
I write in regards to the above referenced complaint submitted to
your office by [redacted]r. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this...
letter
will address her concerns.
Our records show that on November
11th, 2015, after making an online purchase at [redacted]r was
presented with an ad banner promoting our [redacted] program. [redacted]r clicked
on the banner and arrived on our order registration page, which provided full
details about our money saving membership program and how she can try the
program at no cost for 7 days and also claim a $15 cash back rebate for her [redacted]
purchase. The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.
Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent [redacted]r a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.
Upon receipt of [redacted]r’s
cancellation request on February 2nd, 2016 we cancelled her membership
and issued her a refund of $12.97. As a
courtesy I have issued a refund for the remaining charges. The remaining $25.94 should show up on her
account within 2-5 business days.
Again, we regret
any inconvenience this may have caused [redacted]
If you need any additional
information, please feel free to contact me directly.
Sincerely,
Mike P[redacted]
Customer Service
Supervisor
I have always enjoyed using my [redacted] membership never had any issues but in 03/2016 I called to see if I could re activate my account and was told I could and to use there free trial n go from there but after a few days and after entering my receipts I was kicked off because my card number they had was one digit off so I called and tried again but this time they charged me the $12.95 and again enter my receipts and once again on march 31 3 weeks in to my membership I was kicked off I shop a lot so I had a few $100 in receipts but when I called they said my membership was cancelled the day before they pay out for the quarter. I spoke with Samantha so very rude. I wish I would of known this I would of joined a different membership. they didn't have a problem taking my money and wasting my time it took a lot of work entering all my shipping receipts ect..just to be told it was for nothing this is wrong and I'm sure I'm not the first one they done this to I referred so many people to this company but never again . id ke to get what I'm owed all the shipping cost I paid thinking I was being reimbursed please and thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]P.S. For the company's record, the explanation of the 30-day trial period and the subsequent charge was not clear. I would have never signed up for the membership if there was any indication of that sort of agreement.
I write in regards to the above referenced complaint submitted to your office by *** *** We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her
concerns. Our records show that on November 30th, 2015, after making an online purchase on *** *** *** was presented with an ad banner promoting our *** program*** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. I have issued a full refund back to *** *** account. Please allow 2-business days for this to post to your account Again, we regret any inconvenience this may have caused *** ***
I write in regards to the above referenced complaint submitted to
your office by Mr***. We regret any confusion or inconvenience he
experienced when doing business
with our company and trust that this letter
will address his concerns
First, I have cancelled Mr***’s account and also issued a
full refund back to his card. Those
refunds should post within 2-business days.
Does Mr.*** happen to still have the number he was calling
to reach ***? I have tested all of our toll free numbers and did
not have this issue with any of the numbers Mr*** can reach out to me directly to give me that number as I want
to make sure all of our numbers are working properly
If Mr*** has any additional questions he can certainly
reach out to me directly
I write in regards to the above referenced complaint
submitted to your office by Ms***We regret any confusion or
inconvenience she experienced when doing business with our company and trust
that this letter will address her
concerns.
Our records show that on 5/7/13, after making a purchase
on ***, Ms*** was presented with an offer for a membership to
our *** program with her *** order confirmation. Ms*** clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent Ms*** a welcome e-mail with full
information on how she can access and enjoy her program benefits.
Ms***’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged herAgain, we
apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaint
I have investigated *** *** account and found that she
has signed up for multiple *** memberships. Since there has been accounts opened
up by ***
***. Some of them needed a
slightly different email address to be able to be registered with
***
Opening of multiple accounts is a violation of our terms and
conditions. When *** *** would had
signed up, she would need to check the box that states she understands and
agrees to our terms and conditionsI have also copied our terms and conditions
for review
Below please see an excerpt from our Terms of Use under
section, “Free Trials and Other Promotions”
Free Trials and Other PromotionsAny free trial or other
promotion that provides membership access to the Service must be used within
the specified time of the trialYou must cancel your membership before the end
of the trial period in order to avoid being charged a membership feeThere is
a limit of one membership and one introductory/premium offer per household
As a courtesy I have issued the rebate for both of the
rebates in her account. The introductory
rebate is for $and the shipping rebate that was submitted showed a shipping
charge of $8.94. The total amount of
this check will be $
*** *** can reach out to me directly if she has any
further questions
Thanks!!
Complaint: ***
I am rejecting this response because:
My case has been closed but my problem remains unresolved. I was told on June 16, that Clarus Commerce, or more specifically, ***.com would send me a check for $in the next to business days via ***. It has been over three weeks, and I have yet to receive my check. I'm not sure what the best course of action is for me. Should I reopen my case or try to contact the ***.com and inquire about my check? I wanted to reply directly to *** reponse except I was not provided with his email address and was never given the option to reply via Revdex.com. *** is the Customer Service Supervisor that responded to my case and assured me that my desired outcome would be met. Maybe, it would be best if the Revdex.com contacted the ***.com on my behalf? Please help Thank you, Eric Park
Complaint: ***
From: *** ***
Sent: Monday, July 07, 1:PM
To: [email protected]
Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
Thank you for checking into this complaint for meYesterday I was able to get hold of their customer service department and they said that they would take my name off their list and that they would not charge meI am still upset at their underhanded way of doing businessWith a promise of a rebate for an order I made with another company, they never once mentioned that it was tricking me into giving them personal information under a pretenseWhen I thought I was getting a rebate, instead I find out that it was a marketing scam to get my credit card #Never once did it mention that there would be a monthly charge on my credit cardAlthough they cancelled my *** *** membership that cost a month, I still feel that they committed a fraud on me in the first placeThank you for investigating this unscrupulous business practice. *** ***
I write in regards to the above referenced complaint submitted to
your office by *** ***nWe regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that after making a purchase on ***,
*** ***n was presented with an offer for a membership to our
*** program with her *** order confirmation. *** ***n clicked on the offer and
arrived on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent *** ***n a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value and strive to please our customers, immediately
upon receipt of your letter we refunded back to her card all charges, and
stopped all further charges. Again, we
apologize for any inconvenience this may have caused
Thank you
for the opportunity to respond to this complaint,
As requested, we have cancelled Ms***’s
membership in our program, and as a courtesy, a full refund to the credit
card
that was billed has been processed
Our records show Ms*** became a member of
FreeShipping.com on 11/24/when she saw our offer on her *** *** *** order
confirmation that said her order qualified for a shipping rebateShe
affirmatively accepted our offer and completed our membership registration
process
We apologize for any confusion Ms***’s
may have had regarding our programThe terms of our offer are given to
registrants three times during the enrollment process:
1. 1, The terms of the offer including all the billing details are
displayed directly adjacent to the area where the member enters their credit
card information
2. These same terms are displayed once again on the “new member
welcome” screen that is displayed immediately after a successful sign upAll
new members are required to check a box indicating they have read and
understand the offer termsIt is impossible for a member to join without
checking this box first
3. We also send an electronic confirmationThe terms are sent a
third time in the new member welcome email that is sent to the email address
provided by the member
Again, we apologize for any confusion and
as mentioned previously, the account is closed and a full refund has been
issued
I write in regards to the above referenced complaint submitted to
your office by *** ***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this
letter
will address her concerns. It also seems
that there is some confusion with how *** *** signed up with our program, so
please let me clarify
Our records show that on March
20th, 2011, after making an online purchase at *** ***, *** *** was presented with an ad banner promoting our *** program*** *** clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program at no cost for days and also claim a $shipping rebate for
her *** *** purchaseThe terms on that page, titled “Offer
Details,” explained that if she did not cancel her subscription by the end of
the trial, her subscription would automatically continue and the monthly subscription
fee would be charged to the credit card account that she provided.
Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer termsShortly thereafter we sent *** *** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.
Upon receipt of *** ***’s
cancellation request on April 1st, 2016, we cancelled her membership
and issued a refund for $12.97. As a
courtesy, I have issued the remaining months to *** ***’s account. That should post back within 2-business
days. The total amount will be $778.20.
Again, we regret
any inconvenience this may have caused *** ***
If you need any additional
information, please feel free to contact me directly
Sincerely,
Mike P***
Customer Service
Supervisor
Thank you for the opportunity to respond to this complaint
class="MsoNormal">Mr*** has signed up and cancelled memberships since
7/9/13, Our Terms of Use clearly state that we allow only one membership per
household. We have sent Mr***
several emails asking him to stop signing up and if he wanted a membership we
would be happy to reinstate one for him, but we received no response
Additionally only one introductory rebate is allowed per
membership and Mr., *** has claimed several of them
Assuming Mr*** misunderstood the terms he agreed to when
he registered I have gone ahead an approved the $*** Introductory offer
gift card, both the $and $shipping rebates and the eligible cash back
of $1.80, from the two account he opened in November and December
Mr*** is not eligible to sign up for any additional
accounts and can contact me directly, if he needs any further information. ***
Our Terms can be found at https://www.***/About/TermsOfUse
Thank you
Thank you for the opportunity to respond to this complaint
Verdana, sans-serif;">It appears that Mr*** had signed up for two accountsOne was opened on 10/23/11, which he cancelled on 11/22/He submitted and was paid the $Introductory Premium, and no charges were issued against his account
He they registered for another day trial membership on 11/21/13, but there is no record of Mr*** cancelling the second account until 11/16/
Mr*** submitted and was paid the Introductory Offer of a $*** card on 12/26/13.
Since we value and
strive to please our customers, as a courtesy, immediately upon receipt of your
letter we refunded back to his card all charges. Again, we apologize for any inconvenience
this may have caused
Thank you for the
opportunity to respond to this complaint
"">As requested Mr[redacted]'s
account has been cancelled and a full refund processed
As a courtesy, I have
also manually processed a $Shipping Rebate and he will receive that in 7-
business days. It appears that Mr[redacted]
did not properly complete the claim process as no claim was on his account, or
any record of the required backup documentation being received
Please let me know if
I can be of any further assistance
Thank you for the opportunity to respond to this complaint
">
I apologize for any inconvenience or confusionI found that [redacted] had signed up for multiple accounts and one of those accounts, under a different email address, was still open
I have cancelled that account and issued a full refund
Please let me know if I can be of any further assistance.%
Thank you for the opportunity to respond to this complaint
"">I apologize for any inconvenience that Ms[redacted] was caused
I have processed the $Gift Card for Ms[redacted], and as a
courtesy refunded the $charge
It appears that the password she used to set up the account did
not properly port over and that is why she was unable to access the account
Her account is now closed, the charge refunded, and in 7-
business days she will receive the Gift Card
The additional refunds were processed they day we received this complaint.. They should show in your account in the next day or two
Thank you
Hi,
Verdana, sans-serif;">Thank you for the opportunity to respond to this complaint.
I apologize for the confusion regarding Mr. [redacted] account. We did send
the gift card to Mr. [redacted] address on 1/28/2015. The 2nd card
was sent out on 5/21/2015. Neither of these cards have come back to
us.
As a courtesy, I will email a $25 [redacted] Gift Card to Mr.
[redacted] email address. I have received confirmation that he has received the gift card this morning 6/24/2015.
Thanks!
[redacted]
Thank you for the opportunity to respond to this complaint.
class="MsoNormal">[redacted], the Customer Service Supervisor had contacted Ms. [redacted] on several occasions, and will do so again today to find out which claims
she feels were not paid and resolve that part of her complaint.
Ms. [redacted] was in violation of our Terms of Use that states only
one membership per household, by registering and cancelling 3 additional accounts.
Mr., [redacted], spoke with her on 12/18/14 regarding this and rather than cancelling the
last account she opened, he allowed her to continue her membership as a
courtesy. At that time a number of
claims were processed and paid.
Ms. [redacted] should expect another call from Mr. [redacted] today
to resolve her issues.
I write in regards to the above referenced complaint submitted to
your office by [redacted]r. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this...
letter
will address her concerns.
Our records show that on November
11th, 2015, after making an online purchase at [redacted]r was
presented with an ad banner promoting our [redacted] program. [redacted]r clicked
on the banner and arrived on our order registration page, which provided full
details about our money saving membership program and how she can try the
program at no cost for 7 days and also claim a $15 cash back rebate for her [redacted]
purchase. The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.
Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent [redacted]r a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.
Upon receipt of [redacted]r’s
cancellation request on February 2nd, 2016 we cancelled her membership
and issued her a refund of $12.97. As a
courtesy I have issued a refund for the remaining charges. The remaining $25.94 should show up on her
account within 2-5 business days.
Again, we regret
any inconvenience this may have caused [redacted]
If you need any additional
information, please feel free to contact me directly.
Sincerely,
Mike P[redacted]
Customer Service
Supervisor
I have always enjoyed using my [redacted] membership never had any issues but in 03/2016 I called to see if I could re activate my account and was told I could and to use there free trial n go from there but after a few days and after entering my receipts I was kicked off because my card number they had was one digit off so I called and tried again but this time they charged me the $12.95 and again enter my receipts and once again on march 31 3 weeks in to my membership I was kicked off I shop a lot so I had a few $100 in receipts but when I called they said my membership was cancelled the day before they pay out for the quarter. I spoke with Samantha so very rude. I wish I would of known this I would of joined a different membership. they didn't have a problem taking my money and wasting my time it took a lot of work entering all my shipping receipts ect..just to be told it was for nothing this is wrong and I'm sure I'm not the first one they done this to I referred so many people to this company but never again . id k
e to get what I'm owed all the shipping cost I paid thinking I was being reimbursed please and thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]P.S. For the company's record, the explanation of the 30-day trial period and the subsequent charge was not clear. I would have never signed up for the membership if there was any indication of that sort of agreement.