Thank you for the opportunity to respond to this complaint
class="MsoNormalCxSpMiddle">I have checked Ms***’s membership and find that she did place, and was charged for, two ordersI apologize for the confusion on our part, and will be processing a
refund of $for the second order
Please have Ms, *** contact me directly if she has any further
questions.
I can be reached at ***
Thank you for the opportunity to respond to this
complaint
Mr*** signed up for Freeshipping.com on
12/15/12, and was cancelled on 8/11/
As requested I have processed a full refund
I
would also like to note that Mr*** was paid his Introductory Rebate of $
on 4/14/13. The additional claims he
files were not done correctly, and that is why no additional payments were sent
out
I apologize for any inconvenience, and hope the
full refund resolves the matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
this complaint can be closed I have received my gift card as requested
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you for the opportunity to respond to this complaint
*** *** submitted her Introductory rebate on 2/4/ That was processed and sent to her on 3/4/
In order to receive her free shipping rebates, *** *** would have
needed to shop through our links on our site and would have received the free shipping Generally, all shipping rebates are processed for up to $ I have made an exception and processed a rebate for *** *** for a total of $ This rebate will be sent out within 2-business days
Please let me know if I can be of further assistance!
Thank you for
the opportunity to respond to this complaint
I would
like
to offer my sincere apology for any inconvenience Ms*** has been caused
At the time of
her initial contact the account was cancelled and a full refund was processed
by one of our Customer Service Representatives. Upon receipt of this complaint,
we reviewed Ms*** account and found that the refund had not yet been
processed. We have addressed the issue that caused this delay, and a full
refund was processed and approved on 6/17/
If Ms*** has any further questions she can contact me directly at *** ext***
Thank you
*** ***
I write in regards to the above referenced complaint submitted to
your office by *** ***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that on 5/16/*** ***, (at the
same address) after making a purchase on *** ***, was presented with
an offer for a membership to our *** program with her *** order confirmation *** *** clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how she can try the program at no
cost for days. The terms on that page
explained that if she did not cancel her membership by the end of the trial,
her membership would automatically continue and the monthly membership fee
would be charged to the credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent *** *** a welcome e-mail with full information on
how she can access and enjoy her program benefits.
Since we value and strive to please our customers, immediately
upon receipt of your letter we refunded back to her card all charges, and
stopped all further charges. Again, we
apologize for any inconvenience this may have caused
Hi, I am writing in regards to the above mentioned complaint
from Mr*** I apologize for any
confusion regarding Mr***’s ***.com benefits.
As Mr*** states, most of his purchases did track back to
our
systems successfully. We advised Mr
*** that should we receive more information we would let him know, but as of
the date of this letter we did not have additional information necessary for
processing the cash back rebate requests.
We apologize for any misunderstanding this may have caused
When Mr*** placed his order with *** *** it seems he was
provided credit through the retailer’s own loyalty program. In many cases, when a consumer participates
in loyalty programs of specific retailer, the purchase information may not be
reported back through the affiliate network which prevents us from providing
the 10% cashback Mr*** is inquiring about.
While we cannot be certain that this is the cause of the issue, as we
did not receive more information from the Affiliate, it does state in our Terms
of Service the following: Purchases that
are paid for with gift cards, store credit, or store “cash” are not eligible
for 10% cash back
As a courtesy we will issue a check to Mr*** in the
amount of $for the missing purchases.
That check will be sent via *** within the next 2-business days to
the address we have on file, *** *** *** *** ** ***
Also, just to clarify, Mr*** included information in his
complaint regarding returning purchases and his communication with *** ***,
but we aren’t able to assist him with any of those specific concerns as he
would have to contact *** *** directly.
Please let me know if I can be of further assistance
Sincerely,
***
***.com
Customer Service Supervisor
I write in regards to the above referenced complaint submitted to
your office by Ms***. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this
letter
will address her concerns
Our records show that on 7/18/2014, after making a purchase on
*** *** she saw our offer and joined ***.com. At the time
she would have been offered a $*** *** Gift Card. I do see that
Ms*** submitted the gift card online, however we never received the back up
documentation needed for processing the gift card As a courtesy I have processed that gift card It will be sent out within 2-business days
When filling out the registration form for ***.com she
would have needed to enter her credit card number, right next to where she
would have entered it was the monthly membership price. The terms on that
page explained that if she did not cancel the membership within her day review that she would be charged the monthly membership fee of $on the
credit card that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I Agree to the Offer Details and the Terms of Use & Terms of
Service” just below the offer details. Shortly thereafter, we sent Ms
*** a welcome e-mail with full information on how she can access and enjoy
her program benefits.
Ms***’s account has been cancelled and immediately refunded
upon receipt of your letter. We’ve refunded the full amount back to her
card that was charged.
Again, we apologize for any inconvenience that this may have
caused
Thanks,
***
Thank you for the
opportunity to respond to this complaint
We regret any
confusion or inconvenience *** *** experienced when doing business
with our
company and trust that this letter will address his concerns.
Our records
show that on 11/26/14, after making a purchase on ***, *** ***
was presented on his order confirmation with an offer for a membership to our
*** program. *** ***
clicked on the offer link and arrived at our registration page, which provided
full details about the membership program and how he can try the program at no
cost for days.
The terms on that page explained that if he
did not cancel his membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided.
Our records show that he
completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms.
Shortly after he enrolled,
we sent a welcome email to the email address provided. This email gave *** *** details of the program’s
day trial, instructions on claiming his Introductory Shipping Rebate, as well
as instructions on how to cancel his membership. Our records show that he never cancelled and
we charged his account the monthly $membership fee.
On 11/26/*** *** submitted a claim for
the introductory offer of $back on his shipping charges That claim was processed and a check mailed on
1/15/I have enclosed copy of that check showing that
*** *** cashed it on 1/22/15.
Since we value and strive
to please our customers, I have happily processed a full refund back to his
card and stop all further charges.
Please let me know if I can be of any further
assistance
Thank you for the opportunity to respond to this complaint
class="MsoNormal">Mr***’s account was closed and theas he violated our Terms of
UseSince October of he has opened and closed accounts
As outlined in our Terms of Use, “Memberships are limited to one
per household”Additionally we have the right to cancel a membership at any
time All of Mr***’s accounts have been closed and the latest one was
refunded
For more details on our Terns if Use, Mr*** can go to the
following link These are the same terms
he agreed to when registering
***
***
Any eligible claims already on his account,, that we receive the
proper backup documentation for will be paid out in 3-weeks
Thank you
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Since there was no chance to allow me to reply to your last email from ***, I would like to add ,that they mailed the check on 1/27/but they also stating that in case I will never recieve it in days period, then I have to contact them to issue another check, this is a very long time to wait for the reciept of a mailmy address is correct but its repeated twice, correct address should be
*** *** ***
*** ***
*** ***
Thank you for the opportunity to respond to
this complaint
Our records
indicate that *** *** Joined *** originally on on 5/10/and cancelled on 5/30/He submitted
and was paid his Introductory rebate of $for shipping charges on 6/14/
He then joined again on 5/9/and
cancelled on 5/12/He submitted another Introductory claim for $15, and a
check was sent on 6/21/This claim should not have been valid as we only
allow one membership and one introductory claim per householdHowever we did
honor it this time for him
As a courtesy I will have the check
cancelled and then resubmit the claim for payment earlier than the required
day wait It will take about weeks for
this to process, so *** *** should expect the check in about 14-business
days
Thank you
I write in regards to the above referenced complaint submitted to your office by *** ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her
concerns. Our records show that on January 21st, 2015, after making an online purchase on ***, *** *** was presented with an ad banner promoting our *** program*** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. *** *** called us on July 2nd, to cancel her account and receive a refund, which we did on July 2nd, 2016. This refund should have posted to her account by now, if not please let me know
Thank you for the opportunity to reply to the above referenced
complaint.
","sans-serif">
Mr*** reached out to me directly about this issue. We
appreciate Mr*** taking the time to send in the order confirmations.
After reviewing, we found that all was in order and compliant with the terms
and conditions of our program. We have reinstated the account and
processed all the cash back. The cash back was sent to the address on
file on 7/15/2015.
If there are any further questions please let me know and I
would be more than happy to help!
Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
PS. There should be some type of real "Customer Care" that triggers a response to a customer if the account is dormant or a re-approval at a month period on non-use
Hi and thank you again for allowing us to respond to this complaint
I did check into *** *** account and again confirmed that these were the purchases of gift cards When *** *** sent us his documentation we did see that there were *** gift cards, *** gift cards, *** gift cards and *** *** gift cards While the *** card is a prepaid card it is also listed on the order confirmation as *** *** This is signifying that this is, in fact a gift card
Please let us know if you have any questions on this and I'd be happy to explain more
Thanks!
I write in regards to the above referenced complaint
submitted to your office by Ms.***We regret any confusion or
inconvenience she experienced when doing business with our company and trust
that this letter will address her concerns.
class="MsoNoSpacing">
Our records show that on 12/16/14, after making a
purchase on***.com, Ms.*** was presented with an offer for a
membership to our***.com program with her *** *** order
confirmation. Ms.*** clicked on
the offer and arrived on our order registration page, which provided full
details about the membership program and how she can try the program at no cost
for days. The terms on that page
explained that if she did not cancel her membership by the end of the trial,
her membership would automatically continue and the monthly membership fee
would be charged to the credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent Ms*** a welcome e-mail with full
information on how she can access and enjoy her program benefits.
Additionally Ms.*** shopped through the***.com links to***, made a purchase there and earned $in
CashBack that was paid out on 1/15/
Ms***’s account has been cancelled and immediately
upon receipt of your letter we refunded back to her card the full amount we
charged herAgain, we apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaint
class="MsoNormalCxSpMiddle">As Ms*** stated, the $*** Gift card was sent out on
February 11, 2014. I believe the delay
is caused by the fact that the zip code that Ms*** used when she registered
for the program may be incorrect as it differs from the zip code she has on
this complaint
Per Ms*** registration information the card was sent to *** *** ** *** *** *** ** ***
If Ms*** would verify the correct address we will deactivate
the original card and send out a new $*** gift card
Please have Ms*** send confirmation of the correct address
directly to *** ***, ***Reference ID# ***
Thank you
Hi, thank you for the opportunity to respond to this
complaint. I apologize for any confusion regarding
***.com.
Mrs*** has signed up with ***.com multiple
times so
I’m unsure which membership this complaint is in reference to. The most
recent membership and the one that I believe is in question is the membership
that was registered on 2/24/2015. I do see that Mrs*** submitted one
rebate on that membership on 3/24/and it was paid the following day on
3/25/for a total of $and the check was sent to the address on file: ** * *** *** *** ** ***. That is the only rebate that Mrs*** had submitted so I’m unsure of what other rebates are in question
Regarding MrsBrewer’s cancellation, we systematically
cancelled her account when we went to charge her for the membership fee.
We received a notification from her bank that the card we were attempting to
bill was lost/stolen. When this happens, we cancel the member’s account
immediately as a security precaution. This was cancelled on
3/17/2015.
Also, per our terms and conditions there is only one
membership per household allowed in ***.com. Mrs*** has had
at least different memberships with ***.com
If there is anything else that I can help with please let me
know and I would be more than happy to help!
Thanks!
***
Thank you for the opportunity to respond to this complaint
class="MsoNormalCxSpMiddle">I have checked Ms***’s membership and find that she did place, and was charged for, two ordersI apologize for the confusion on our part, and will be processing a
refund of $for the second order
Please have Ms, *** contact me directly if she has any further
questions.
I can be reached at ***
Thank you for the opportunity to respond to this
complaint
Mr*** signed up for Freeshipping.com on
12/15/12, and was cancelled on 8/11/
As requested I have processed a full refund
I
would also like to note that Mr*** was paid his Introductory Rebate of $
on 4/14/13. The additional claims he
files were not done correctly, and that is why no additional payments were sent
out
I apologize for any inconvenience, and hope the
full refund resolves the matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
this complaint can be closed I have received my gift card as requested
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you for the opportunity to respond to this complaint
*** *** submitted her Introductory rebate on 2/4/ That was processed and sent to her on 3/4/
In order to receive her free shipping rebates, *** *** would have
needed to shop through our links on our site and would have received the free shipping Generally, all shipping rebates are processed for up to $ I have made an exception and processed a rebate for *** *** for a total of $ This rebate will be sent out within 2-business days
Please let me know if I can be of further assistance!
Thank you for
the opportunity to respond to this complaint
I would
like
to offer my sincere apology for any inconvenience Ms*** has been caused
At the time of
her initial contact the account was cancelled and a full refund was processed
by one of our Customer Service Representatives. Upon receipt of this complaint,
we reviewed Ms*** account and found that the refund had not yet been
processed. We have addressed the issue that caused this delay, and a full
refund was processed and approved on 6/17/
If Ms*** has any further questions she can contact me directly at *** ext***
Thank you
*** ***
I write in regards to the above referenced complaint submitted to
your office by *** ***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that on 5/16/*** ***, (at the
same address) after making a purchase on *** ***, was presented with
an offer for a membership to our *** program with her *** order confirmation *** *** clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how she can try the program at no
cost for days. The terms on that page
explained that if she did not cancel her membership by the end of the trial,
her membership would automatically continue and the monthly membership fee
would be charged to the credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent *** *** a welcome e-mail with full information on
how she can access and enjoy her program benefits.
Since we value and strive to please our customers, immediately
upon receipt of your letter we refunded back to her card all charges, and
stopped all further charges. Again, we
apologize for any inconvenience this may have caused
Hi, I am writing in regards to the above mentioned complaint
from Mr*** I apologize for any
confusion regarding Mr***’s ***.com benefits.
As Mr*** states, most of his purchases did track back to
our
systems successfully. We advised Mr
*** that should we receive more information we would let him know, but as of
the date of this letter we did not have additional information necessary for
processing the cash back rebate requests.
We apologize for any misunderstanding this may have caused
When Mr*** placed his order with *** *** it seems he was
provided credit through the retailer’s own loyalty program. In many cases, when a consumer participates
in loyalty programs of specific retailer, the purchase information may not be
reported back through the affiliate network which prevents us from providing
the 10% cashback Mr*** is inquiring about.
While we cannot be certain that this is the cause of the issue, as we
did not receive more information from the Affiliate, it does state in our Terms
of Service the following: Purchases that
are paid for with gift cards, store credit, or store “cash” are not eligible
for 10% cash back
As a courtesy we will issue a check to Mr*** in the
amount of $for the missing purchases.
That check will be sent via *** within the next 2-business days to
the address we have on file, *** *** *** *** ** ***
Also, just to clarify, Mr*** included information in his
complaint regarding returning purchases and his communication with *** ***,
but we aren’t able to assist him with any of those specific concerns as he
would have to contact *** *** directly.
Please let me know if I can be of further assistance
Sincerely,
***
***.com
Customer Service Supervisor
I write in regards to the above referenced complaint submitted to
your office by Ms***. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this
letter
will address her concerns
Our records show that on 7/18/2014, after making a purchase on
*** *** she saw our offer and joined ***.com. At the time
she would have been offered a $*** *** Gift Card. I do see that
Ms*** submitted the gift card online, however we never received the back up
documentation needed for processing the gift card As a courtesy I have processed that gift card It will be sent out within 2-business days
When filling out the registration form for ***.com she
would have needed to enter her credit card number, right next to where she
would have entered it was the monthly membership price. The terms on that
page explained that if she did not cancel the membership within her day review that she would be charged the monthly membership fee of $on the
credit card that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I Agree to the Offer Details and the Terms of Use & Terms of
Service” just below the offer details. Shortly thereafter, we sent Ms
*** a welcome e-mail with full information on how she can access and enjoy
her program benefits.
Ms***’s account has been cancelled and immediately refunded
upon receipt of your letter. We’ve refunded the full amount back to her
card that was charged.
Again, we apologize for any inconvenience that this may have
caused
Thanks,
***
Thank you for the
opportunity to respond to this complaint
We regret any
confusion or inconvenience *** *** experienced when doing business
with our
company and trust that this letter will address his concerns.
Our records
show that on 11/26/14, after making a purchase on ***, *** ***
was presented on his order confirmation with an offer for a membership to our
*** program. *** ***
clicked on the offer link and arrived at our registration page, which provided
full details about the membership program and how he can try the program at no
cost for days.
The terms on that page explained that if he
did not cancel his membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided.
Our records show that he
completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms.
Shortly after he enrolled,
we sent a welcome email to the email address provided. This email gave *** *** details of the program’s
day trial, instructions on claiming his Introductory Shipping Rebate, as well
as instructions on how to cancel his membership. Our records show that he never cancelled and
we charged his account the monthly $membership fee.
On 11/26/*** *** submitted a claim for
the introductory offer of $back on his shipping charges That claim was processed and a check mailed on
1/15/I have enclosed copy of that check showing that
*** *** cashed it on 1/22/15.
Since we value and strive
to please our customers, I have happily processed a full refund back to his
card and stop all further charges.
Please let me know if I can be of any further
assistance
Thank you for the opportunity to respond to this complaint
class="MsoNormal">Mr***’s account was closed and theas he violated our Terms of
UseSince October of he has opened and closed accounts
As outlined in our Terms of Use, “Memberships are limited to one
per household”Additionally we have the right to cancel a membership at any
time All of Mr***’s accounts have been closed and the latest one was
refunded
For more details on our Terns if Use, Mr*** can go to the
following link These are the same terms
he agreed to when registering
***
***
Any eligible claims already on his account,, that we receive the
proper backup documentation for will be paid out in 3-weeks
Thank you
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Since there was no chance to allow me to reply to your last email from ***, I would like to add ,that they mailed the check on 1/27/but they also stating that in case I will never recieve it in days period, then I have to contact them to issue another check, this is a very long time to wait for the reciept of a mailmy address is correct but its repeated twice, correct address should be
*** *** ***
*** ***
*** ***
Thank you for the opportunity to respond to
this complaint
Our records
indicate that *** *** Joined *** originally on on 5/10/and cancelled on 5/30/He submitted
and was paid his Introductory rebate of $for shipping charges on 6/14/
He then joined again on 5/9/and
cancelled on 5/12/He submitted another Introductory claim for $15, and a
check was sent on 6/21/This claim should not have been valid as we only
allow one membership and one introductory claim per householdHowever we did
honor it this time for him
As a courtesy I will have the check
cancelled and then resubmit the claim for payment earlier than the required
day wait It will take about weeks for
this to process, so *** *** should expect the check in about 14-business
days
Thank you
I write in regards to the above referenced complaint submitted to your office by *** ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her
concerns. Our records show that on January 21st, 2015, after making an online purchase on ***, *** *** was presented with an ad banner promoting our *** program*** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. *** *** called us on July 2nd, to cancel her account and receive a refund, which we did on July 2nd, 2016. This refund should have posted to her account by now, if not please let me know
Thank you for the opportunity to reply to the above referenced
complaint.
","sans-serif">
Mr*** reached out to me directly about this issue. We
appreciate Mr*** taking the time to send in the order confirmations.
After reviewing, we found that all was in order and compliant with the terms
and conditions of our program. We have reinstated the account and
processed all the cash back. The cash back was sent to the address on
file on 7/15/2015.
If there are any further questions please let me know and I
would be more than happy to help!
Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
PS. There should be some type of real "Customer Care" that triggers a response to a customer if the account is dormant or a re-approval at a month period on non-use
Hi and thank you again for allowing us to respond to this complaint
I did check into *** *** account and again confirmed that these were the purchases of gift cards When *** *** sent us his documentation we did see that there were *** gift cards, *** gift cards, *** gift cards and *** *** gift cards While the *** card is a prepaid card it is also listed on the order confirmation as *** *** This is signifying that this is, in fact a gift card
Please let us know if you have any questions on this and I'd be happy to explain more
Thanks!
I write in regards to the above referenced complaint
submitted to your office by Ms.***We regret any confusion or
inconvenience she experienced when doing business with our company and trust
that this letter will address her concerns.
class="MsoNoSpacing">
Our records show that on 12/16/14, after making a
purchase on***.com, Ms.*** was presented with an offer for a
membership to our***.com program with her *** *** order
confirmation. Ms.*** clicked on
the offer and arrived on our order registration page, which provided full
details about the membership program and how she can try the program at no cost
for days. The terms on that page
explained that if she did not cancel her membership by the end of the trial,
her membership would automatically continue and the monthly membership fee
would be charged to the credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent Ms*** a welcome e-mail with full
information on how she can access and enjoy her program benefits.
Additionally Ms.*** shopped through the***.com links to***, made a purchase there and earned $in
CashBack that was paid out on 1/15/
Ms***’s account has been cancelled and immediately
upon receipt of your letter we refunded back to her card the full amount we
charged herAgain, we apologize for any inconvenience this may have caused
Thank you for the opportunity to respond to this complaint
class="MsoNormalCxSpMiddle">As Ms*** stated, the $*** Gift card was sent out on
February 11, 2014. I believe the delay
is caused by the fact that the zip code that Ms*** used when she registered
for the program may be incorrect as it differs from the zip code she has on
this complaint
Per Ms*** registration information the card was sent to *** *** ** *** *** *** ** ***
If Ms*** would verify the correct address we will deactivate
the original card and send out a new $*** gift card
Please have Ms*** send confirmation of the correct address
directly to *** ***, ***Reference ID# ***
Thank you
Hi, thank you for the opportunity to respond to this
complaint. I apologize for any confusion regarding
***.com.
Mrs*** has signed up with ***.com multiple
times so
I’m unsure which membership this complaint is in reference to. The most
recent membership and the one that I believe is in question is the membership
that was registered on 2/24/2015. I do see that Mrs*** submitted one
rebate on that membership on 3/24/and it was paid the following day on
3/25/for a total of $and the check was sent to the address on file: ** * *** *** *** ** ***. That is the only rebate that Mrs*** had submitted so I’m unsure of what other rebates are in question
Regarding MrsBrewer’s cancellation, we systematically
cancelled her account when we went to charge her for the membership fee.
We received a notification from her bank that the card we were attempting to
bill was lost/stolen. When this happens, we cancel the member’s account
immediately as a security precaution. This was cancelled on
3/17/2015.
Also, per our terms and conditions there is only one
membership per household allowed in ***.com. Mrs*** has had
at least different memberships with ***.com
If there is anything else that I can help with please let me
know and I would be more than happy to help!
Thanks!
***