I write in regards to the above referenced complaint submitted to your office by [redacted] ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns Our records show that on July 6, 2014, after making an online purchase, [redacted] was presented with an offer for a membership to our [redacted] program with his order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how he can try the program at no cost for days The terms on that page explained that if he did not cancel his membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he providedThis is located next to the where his credit card information would have to be inputted Our records show that he completed the registration process by providing his full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how he can access and enjoy his program benefits It appears that [redacted] contacted our call center on 7/6/14, the same day he joined and contacted the Revdex.com, to cancel his membership No charges were issued since he cancelled within the daysAll credit card information is encrypted and not stored
[redacted] Thank you for the opportunity to respond to this complaint The $ [redacted] gift card in question was resent on 6/19/ A review of [redacted] accounts showed that he signed up for multiple memberships in order to receive the introductory offersThis is a clear violation of our Terms of Use that states only one membership per household is allowedIt is the member’s responsibility to read and abide by our Terms, not ours to monitor for blatant violators [redacted] *** was informed of this and that he was not even entitled to the gift mentioned, but we have resent as a courtesyWe will no longer honor any additional claims that [redacted] *** may make If [redacted] *** has any further questions he can contact me directly [redacted]
I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on November 24th, 2016, after making a purchase on [redacted] ’s site, Mr [redacted] was presented with an ad banner promoting our [redacted] programMr [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Mr [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms We apologize for the confusion Mr [redacted] had regarding the amount of days in his trial The day that he joined counts as the first day of his trial As a courtesy, I have issued a full refund back to Mr [redacted] ’s account The total refund will be $and should post back within 2-business days Again, we regret any inconvenience this may have caused Mr [redacted]
I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on June 25th, 2016, after making an online purchase on ***.com, Mr [redacted] was presented with an ad banner promoting our FreeShipping.com programMr [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Mr [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms Ms [redacted] called us on July 24th, to cancel his account which we did I have also just issued a courtesy refund to his account Please allow 2-business days for this to post to his account Thanks!
hello, I did do some shopping online with [redacted] over the holidays but never gave any of my bank information to Magswaps.comthis company is running a scam by going through [redacted] to get peoples bank informationI did contact my bank in regards to my overdraft fee that magswap caused and they gave me all the information that magswap needed to be able to refund me back the $fee that was charged to my account which I did forward to magswap a few days ago and never received a response backI also sent magswap a email stating that I wanted to see proof that I gave them my bank information and approve them to go into my account and withdrawl money which they failed to do so Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
I write in regards to the above referenced complaint submitted to your office by [redacted] ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns Our records show that on December 1st, 2015, after making an online purchase on [redacted] , [redacted] ***e was presented with an ad banner promoting our [redacted] program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms [redacted] called us on August 4th, to cancel her account and receive a refund, which we did on June 17th, As a courtesy, I have just issued a full refund back to the account Please allow 2-business days for this refund to post Again, we regret any inconvenience this may have caused [redacted] If you need any additional information, please feel free to contact me directly
[redacted] *** I write in regards to the above referenced complaint submitted to your office by Mr***We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on April 24th, 2016, after making an online purchase o [redacted] was presented with an ad banner promoting our [redacted] program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms As a courtesy, I have issued a full refund back to Mr [redacted] account The total refund will be $and should post back within 2-business days Again, we regret any inconvenience this may have caused [redacted]
I write in regards to the above referenced complaint submitted to your office [redacted] ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on December 22nd, 2015, after making an online purchase on [redacted] M [redacted] was presented with an ad banner promoting our [redacted] programMs [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms [redacted] contacted us on 8/26/ to cancel his account and we did issue a full refund of $back to her at that time Again, we regret any inconvenience this may have caused [redacted]
Thank you for the opportunity to respond to this complaint As requested, we have cancelled Ms[redacted] ’s membership in our programThere were charges billed to her credit card and as a courtesy we have processed a full refund of all the charges, totaling $ Our records show Ms [redacted] became a member of TravelPlus.com on 4/11/when she saw our offer on his [redacted] order confirmation that said his order qualified for a shipping rebateShe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion MsL [redacted] may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offerIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
[redacted] As explained previously we do feel we make it very clear that it is a membership with a monthly fee Our registration page provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided The charge for the membership is also listed directly above where the credit card is entered She also had to agree to our Terms of Use & Service prior to signing up which also included information about the billing terms Once she signed up she would have received our welcome email which again reiterates the program billing terms Just as a reminder [redacted] ***’ account has been fully refunded from usPlease let me know if there are any other questions
Thanks for the opportunity to respond to this. To answer [redacted] *esponse, as soon as we shut down his account for the fraudulent use, we immediately refunded him both of his membership fees, since he was unable to take advantage of our program. Both of those membership fees should have posted back to his account, if not please let me know and I'd be happy to look into that. Once we deem that the account in question is being used for reasons other than personal use, we are unable to payout any of the rebates. We believe that it is very clearly listed, in both the Terms of Use and the Terms of Service that he had to agree to, as it is listed in numerous places. Please let me know if I can be of further assistance. Thanks!
Hi, [redacted] I write in regards to the above referenced complaint submitted to your office by Mr.*** We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on 7/31/2015, after making a purchase at [redacted] ***, [redacted] was offered a $cash back rebate on that purchase [redacted] clicked on the offer and arrived on our registration page, which provided full details about the membership program and how he can try the program at no cost for days The membership fee was listed directly next to where [redacted] would have entered his credit card information Also, he had to agree to the terms and conditions that were listed on this page, which again listed the membership fee The terms also explained that if he did not cancel his membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he provided We have issued a refund for the membership fees that [redacted] was charged Those refunds should post back to his account within 2- business days If [redacted] has any additional questions he can certainly reach out to me directly
Thank you for the opportunity to respond to this complaint, I am sorry that Mr [redacted] does not remember registering and apologize again for any misunderstanding or confusion this has causedHis account has been closed and a refund processedSince this was an online join there is no invoicei to send to him When registering he provided a unique password of [redacted] I have also resent to him the Welcome email he would have received, along with the cancel and refund emailAt this point this is nothing further I can provide to him and believe this should satisfactorily settle the matterMr [redacted] can alwasy contact me directly at [redacted] Thank you
Thank you for the opportunity to respond to this complaint I apologize for any inconvenience or confusionI found that [redacted] had signed up for multiple accounts and one of those accounts, under a different email address, was still open I have cancelled that account and issued a full refund Please let me know if I can be of any further assistance.%
Thank you for the opportunity to respond to this complaintI apologize for any inconvenience that Ms [redacted] was caused I have processed the $Gift Card for Ms [redacted] , and as a courtesy refunded the $charge It appears that the password she used to set up the account did not properly port over and that is why she was unable to access the account Her account is now closed, the charge refunded, and in 7- business days she will receive the Gift Card
Thank you for the opportunity to respond to this complaint class="MsoNormalCxSpMiddle"> I am sorry for any misunderstanding Mr [redacted] had regarding the program and how to claim his $ [redacted] gift card As requested I have process a refund of the one $monthly charge that Mr [redacted] was billedThe second attempt to bill his card did not go throughThat is why he was unable to log in Mr[redacted] did not complete the claim process to receive the $ [redacted] gift card, and that is why it was not paid outHe would have received detailed instructions in his welcome email as to what steps he needed to take I hope this resolve the matter
I write in regards to the above referenced complaint submitted to your office by Ms [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on March 1st, 2016, after making an online purchase on ***, Ms [redacted] was presented with an ad banner promoting our FreeShipping.com programMs [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Ms [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms Ms [redacted] contacted us on 12/3/to cancel her account and we did issue a full refund back to her at that time Those refunds should have posted to her account by now, please let me know if they haven’t Again, we regret any inconvenience this may have caused Ms [redacted]
I write in regards to the above referenced complaint submitted to your office by [redacted] ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns class="MsoNoSpacing">Our records show that on July 6, 2014, after making an online purchase, [redacted] was presented with an offer for a membership to our [redacted] program with his order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how he can try the program at no cost for days The terms on that page explained that if he did not cancel his membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he providedThis is located next to the where his credit card information would have to be inputted Our records show that he completed the registration process by providing his full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how he can access and enjoy his program benefits It appears that [redacted] contacted our call center on 7/6/14, the same day he joined and contacted the Revdex.com, to cancel his membership No charges were issued since he cancelled within the daysAll credit card information is encrypted and not stored
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I researched the list of my memberships that was emailed to me from *** and I could only locate the dates beginning with 11/11/My emails don't date back to but I do keep a folder with any cancellations I have and 7/2013, 8/do not show up in this folder.
According to my research the only memberships I've had were dated 11/11/2014, 2/20/2015, 8/11/2015, 9/28/and 10/04/2015, totaling I have an email with a cancellation for membership ID*** for 9/8/but it was not on either list that was sent to me nor do I have any orders for with this membership IDThe trial they said I had for 8/10/wouldn't have extended to 9/8/so I don't know where that ID came fromFrom my understanding the memberships are associated with the member's address; therefore *** will never convince me that they weren't aware I had several memberships over a year periodHow could they have possibly mailed out that many checks to the same address and not notice Seems to me someone doesn't know what they are doingAs for me I honestly did not know of the 7/29//nor the 11/11/membership (which isn't mentioned in the email from Mike, he only mentioned the 8/10/membership, which I didn't know about either.) I had completely forgotten the 2/20/membershipIn fact I was sure that I'd never heard of *** until my membership in 8/These were trials and once they've been cancelled they're completely forgotten, especially since I didn't read the terms of service and wasn't aware of the one membership per householdThere was nothing to remind me when I went to sign up again a month or more later.
I admit I did not read the terms of servicetherefore I was unaware of the one member per householdI know I was remiss for not reading and Samantha at *** even told me she couldn't help it if I didn't read the termsI didn't tell her I hadn't read those so how did she knowThey must have some way of knowing who's reading the terms and who's not***.com has had plenty of time since to block my access to their website if they wanted toBut no, they waited until I joined and then cancelled days before time to pay outThe last time I signed up it was directly through *** and the CSR that I spoke with told me there is only one membership per household after I told her I'd just cancelled a trial membership the week beforeShe had to have known about the one a month before also because I know their system keeps track of all memberships, especially when they are that close togetherWhy did she allow me to sign upWhy didn't she just tell me then that I wasn't eligible since I'd already used two trials.
My multiple memberships were done out of ignorance but *** knew what they were doingand that was to let me sign up, make as many purchases as possible, and then cancel my membershipThat's not rightMike said they will honor only the remaining rebates from the most recent accountI don't know what he meant by the most recent accountI only have one and the remaining rebates are all I wantI do have copies of my account with the cash back and shipping rebates amount just in case they are thinking of withholding someIf everything looks good once I receive my check, if all items are listed, I'll close my complaint as resolvedIf not it will remain open or be closed as unresolvedThis will be satisfactory on these terms only, so I hope that's what he meant by the remaining rebatesI tried to send an attachment containing the proof of the discrepancies in the membership dates and the discrepancies in the orders but I couldn't do so in this emailIf I can send this through an *** email or *** please let me knowOr I can mail it to Revdex.com and it can then be sent to ***I do feel this is something that merits attention and will support my case.
Sincerely, *** ***
Thank you for the opprotunity to respond to this complaint
When I spoke with *** *** this morning, 9/30/14, I informed
her that while in the process of auditing our files for the quarterly Cash Back
Payout, it came to our attention that her purchasing history indicated that she
was using
her *** membership for business purposes which is a
violation of our Terms of Use
Additionally, since her total was over the $1,yearly
limit, even if the purchases were eligible we could not pay more than the
program limit
She responded that she was not aware of either condition
I then reminder her that when she registered, in order to complete the registration
she need to have read and agreed to both our Terms of Service and Terms of Use
(Additionally the Yearly limit of $1,is on both the registration page and
in her Welcome email.)
In those documents it states that the memberships are for
personal use only and that the yearly limit is $1,000. For your convenience I have enclosed copies
of the Term of Use, Terms of Service, and a copy of the registration page
It is the member’s responsibility to be sure they are
aware of all terms and conditions, and if we find they have violated them, we
have the right to cancel their membership and negate all claims
*** *** purchasing history went unnoticed at first
because of the small amounts purchases that were paid during our last quarterly
Cashback payoutThis quarters audit alerted us to potential business use which
*** *** confirmed
I have cancelled the membership and refunded all
membership charges but since the purchases were not eligible for the Cash back
program, no additional payouts will be made
Thank you
I write in regards to the above referenced complaint submitted to your office by [redacted] ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns Our records show that on July 6, 2014, after making an online purchase, [redacted] was presented with an offer for a membership to our [redacted] program with his order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how he can try the program at no cost for days The terms on that page explained that if he did not cancel his membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he providedThis is located next to the where his credit card information would have to be inputted Our records show that he completed the registration process by providing his full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how he can access and enjoy his program benefits It appears that [redacted] contacted our call center on 7/6/14, the same day he joined and contacted the Revdex.com, to cancel his membership No charges were issued since he cancelled within the daysAll credit card information is encrypted and not stored
[redacted] Thank you for the opportunity to respond to this complaint The $ [redacted] gift card in question was resent on 6/19/ A review of [redacted] accounts showed that he signed up for multiple memberships in order to receive the introductory offersThis is a clear violation of our Terms of Use that states only one membership per household is allowedIt is the member’s responsibility to read and abide by our Terms, not ours to monitor for blatant violators [redacted] *** was informed of this and that he was not even entitled to the gift mentioned, but we have resent as a courtesyWe will no longer honor any additional claims that [redacted] *** may make If [redacted] *** has any further questions he can contact me directly [redacted]
I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on November 24th, 2016, after making a purchase on [redacted] ’s site, Mr [redacted] was presented with an ad banner promoting our [redacted] programMr [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Mr [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms We apologize for the confusion Mr [redacted] had regarding the amount of days in his trial The day that he joined counts as the first day of his trial As a courtesy, I have issued a full refund back to Mr [redacted] ’s account The total refund will be $and should post back within 2-business days Again, we regret any inconvenience this may have caused Mr [redacted]
I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on June 25th, 2016, after making an online purchase on ***.com, Mr [redacted] was presented with an ad banner promoting our FreeShipping.com programMr [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Mr [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms Ms [redacted] called us on July 24th, to cancel his account which we did I have also just issued a courtesy refund to his account Please allow 2-business days for this to post to his account Thanks!
hello, I did do some shopping online with [redacted] over the holidays but never gave any of my bank information to Magswaps.comthis company is running a scam by going through [redacted] to get peoples bank informationI did contact my bank in regards to my overdraft fee that magswap caused and they gave me all the information that magswap needed to be able to refund me back the $fee that was charged to my account which I did forward to magswap a few days ago and never received a response backI also sent magswap a email stating that I wanted to see proof that I gave them my bank information and approve them to go into my account and withdrawl money which they failed to do so Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
I write in regards to the above referenced complaint submitted to your office by [redacted] ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns Our records show that on December 1st, 2015, after making an online purchase on [redacted] , [redacted] ***e was presented with an ad banner promoting our [redacted] program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms [redacted] called us on August 4th, to cancel her account and receive a refund, which we did on June 17th, As a courtesy, I have just issued a full refund back to the account Please allow 2-business days for this refund to post Again, we regret any inconvenience this may have caused [redacted] If you need any additional information, please feel free to contact me directly
[redacted] *** I write in regards to the above referenced complaint submitted to your office by Mr***We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on April 24th, 2016, after making an online purchase o [redacted] was presented with an ad banner promoting our [redacted] program [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms As a courtesy, I have issued a full refund back to Mr [redacted] account The total refund will be $and should post back within 2-business days Again, we regret any inconvenience this may have caused [redacted]
I write in regards to the above referenced complaint submitted to your office [redacted] ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on December 22nd, 2015, after making an online purchase on [redacted] M [redacted] was presented with an ad banner promoting our [redacted] programMs [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms [redacted] contacted us on 8/26/ to cancel his account and we did issue a full refund of $back to her at that time Again, we regret any inconvenience this may have caused [redacted]
Thank you for the opportunity to respond to this complaint As requested, we have cancelled Ms[redacted] ’s membership in our programThere were charges billed to her credit card and as a courtesy we have processed a full refund of all the charges, totaling $ Our records show Ms [redacted] became a member of TravelPlus.com on 4/11/when she saw our offer on his [redacted] order confirmation that said his order qualified for a shipping rebateShe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion MsL [redacted] may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offerIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
[redacted] As explained previously we do feel we make it very clear that it is a membership with a monthly fee Our registration page provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided The charge for the membership is also listed directly above where the credit card is entered She also had to agree to our Terms of Use & Service prior to signing up which also included information about the billing terms Once she signed up she would have received our welcome email which again reiterates the program billing terms Just as a reminder [redacted] ***’ account has been fully refunded from usPlease let me know if there are any other questions
Thanks for the opportunity to respond to this. To answer [redacted] *esponse, as soon as we shut down his account for the fraudulent use, we immediately refunded him both of his membership fees, since he was unable to take advantage of our program. Both of those membership fees should have posted back to his account, if not please let me know and I'd be happy to look into that. Once we deem that the account in question is being used for reasons other than personal use, we are unable to payout any of the rebates. We believe that it is very clearly listed, in both the Terms of Use and the Terms of Service that he had to agree to, as it is listed in numerous places. Please let me know if I can be of further assistance. Thanks!
Hi, [redacted] I write in regards to the above referenced complaint submitted to your office by Mr.*** We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns Our records show that on 7/31/2015, after making a purchase at [redacted] ***, [redacted] was offered a $cash back rebate on that purchase [redacted] clicked on the offer and arrived on our registration page, which provided full details about the membership program and how he can try the program at no cost for days The membership fee was listed directly next to where [redacted] would have entered his credit card information Also, he had to agree to the terms and conditions that were listed on this page, which again listed the membership fee The terms also explained that if he did not cancel his membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he provided We have issued a refund for the membership fees that [redacted] was charged Those refunds should post back to his account within 2- business days If [redacted] has any additional questions he can certainly reach out to me directly
Thank you for the opportunity to respond to this complaint, I am sorry that Mr [redacted] does not remember registering and apologize again for any misunderstanding or confusion this has causedHis account has been closed and a refund processedSince this was an online join there is no invoicei to send to him When registering he provided a unique password of [redacted] I have also resent to him the Welcome email he would have received, along with the cancel and refund emailAt this point this is nothing further I can provide to him and believe this should satisfactorily settle the matterMr [redacted] can alwasy contact me directly at [redacted] Thank you
Thank you for the opportunity to respond to this complaint I apologize for any inconvenience or confusionI found that [redacted] had signed up for multiple accounts and one of those accounts, under a different email address, was still open I have cancelled that account and issued a full refund Please let me know if I can be of any further assistance.%
Thank you for the opportunity to respond to this complaintI apologize for any inconvenience that Ms [redacted] was caused I have processed the $Gift Card for Ms [redacted] , and as a courtesy refunded the $charge It appears that the password she used to set up the account did not properly port over and that is why she was unable to access the account Her account is now closed, the charge refunded, and in 7- business days she will receive the Gift Card
Thank you for the opportunity to respond to this complaint class="MsoNormalCxSpMiddle"> I am sorry for any misunderstanding Mr [redacted] had regarding the program and how to claim his $ [redacted] gift card As requested I have process a refund of the one $monthly charge that Mr [redacted] was billedThe second attempt to bill his card did not go throughThat is why he was unable to log in Mr[redacted] did not complete the claim process to receive the $ [redacted] gift card, and that is why it was not paid outHe would have received detailed instructions in his welcome email as to what steps he needed to take I hope this resolve the matter
I write in regards to the above referenced complaint submitted to your office by Ms [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on March 1st, 2016, after making an online purchase on ***, Ms [redacted] was presented with an ad banner promoting our FreeShipping.com programMs [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Ms [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms Ms [redacted] contacted us on 12/3/to cancel her account and we did issue a full refund back to her at that time Those refunds should have posted to her account by now, please let me know if they haven’t Again, we regret any inconvenience this may have caused Ms [redacted]
I write in regards to the above referenced complaint submitted to your office by [redacted] ***We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns class="MsoNoSpacing">Our records show that on July 6, 2014, after making an online purchase, [redacted] was presented with an offer for a membership to our [redacted] program with his order confirmation [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how he can try the program at no cost for days The terms on that page explained that if he did not cancel his membership by the end of the trial, his membership would automatically continue and the monthly membership fee would be charged to the credit card account that he providedThis is located next to the where his credit card information would have to be inputted Our records show that he completed the registration process by providing his full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent [redacted] a welcome e-mail with full information on how he can access and enjoy his program benefits It appears that [redacted] contacted our call center on 7/6/14, the same day he joined and contacted the Revdex.com, to cancel his membership No charges were issued since he cancelled within the daysAll credit card information is encrypted and not stored
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I researched the list of my memberships that was emailed to me from *** and I could only locate the dates beginning with 11/11/My emails don't date back to but I do keep a folder with any cancellations I have and 7/2013, 8/do not show up in this folder.
According to my research the only memberships I've had were dated 11/11/2014, 2/20/2015, 8/11/2015, 9/28/and 10/04/2015, totaling I have an email with a cancellation for membership ID*** for 9/8/but it was not on either list that was sent to me nor do I have any orders for with this membership IDThe trial they said I had for 8/10/wouldn't have extended to 9/8/so I don't know where that ID came fromFrom my understanding the memberships are associated with the member's address; therefore *** will never convince me that they weren't aware I had several memberships over a year periodHow could they have possibly mailed out that many checks to the same address and not notice Seems to me someone doesn't know what they are doingAs for me I honestly did not know of the 7/29//nor the 11/11/membership (which isn't mentioned in the email from Mike, he only mentioned the 8/10/membership, which I didn't know about either.) I had completely forgotten the 2/20/membershipIn fact I was sure that I'd never heard of *** until my membership in 8/These were trials and once they've been cancelled they're completely forgotten, especially since I didn't read the terms of service and wasn't aware of the one membership per householdThere was nothing to remind me when I went to sign up again a month or more later.
I admit I did not read the terms of servicetherefore I was unaware of the one member per householdI know I was remiss for not reading and Samantha at *** even told me she couldn't help it if I didn't read the termsI didn't tell her I hadn't read those so how did she knowThey must have some way of knowing who's reading the terms and who's not***.com has had plenty of time since to block my access to their website if they wanted toBut no, they waited until I joined and then cancelled days before time to pay outThe last time I signed up it was directly through *** and the CSR that I spoke with told me there is only one membership per household after I told her I'd just cancelled a trial membership the week beforeShe had to have known about the one a month before also because I know their system keeps track of all memberships, especially when they are that close togetherWhy did she allow me to sign upWhy didn't she just tell me then that I wasn't eligible since I'd already used two trials.
My multiple memberships were done out of ignorance but *** knew what they were doingand that was to let me sign up, make as many purchases as possible, and then cancel my membershipThat's not rightMike said they will honor only the remaining rebates from the most recent accountI don't know what he meant by the most recent accountI only have one and the remaining rebates are all I wantI do have copies of my account with the cash back and shipping rebates amount just in case they are thinking of withholding someIf everything looks good once I receive my check, if all items are listed, I'll close my complaint as resolvedIf not it will remain open or be closed as unresolvedThis will be satisfactory on these terms only, so I hope that's what he meant by the remaining rebatesI tried to send an attachment containing the proof of the discrepancies in the membership dates and the discrepancies in the orders but I couldn't do so in this emailIf I can send this through an *** email or *** please let me knowOr I can mail it to Revdex.com and it can then be sent to ***I do feel this is something that merits attention and will support my case.
Sincerely, *** ***
Thank you for the opprotunity to respond to this complaint
When I spoke with *** *** this morning, 9/30/14, I informed
her that while in the process of auditing our files for the quarterly Cash Back
Payout, it came to our attention that her purchasing history indicated that she
was using
her *** membership for business purposes which is a
violation of our Terms of Use
Additionally, since her total was over the $1,yearly
limit, even if the purchases were eligible we could not pay more than the
program limit
She responded that she was not aware of either condition
I then reminder her that when she registered, in order to complete the registration
she need to have read and agreed to both our Terms of Service and Terms of Use
(Additionally the Yearly limit of $1,is on both the registration page and
in her Welcome email.)
In those documents it states that the memberships are for
personal use only and that the yearly limit is $1,000. For your convenience I have enclosed copies
of the Term of Use, Terms of Service, and a copy of the registration page
It is the member’s responsibility to be sure they are
aware of all terms and conditions, and if we find they have violated them, we
have the right to cancel their membership and negate all claims
*** *** purchasing history went unnoticed at first
because of the small amounts purchases that were paid during our last quarterly
Cashback payoutThis quarters audit alerted us to potential business use which
*** *** confirmed
I have cancelled the membership and refunded all
membership charges but since the purchases were not eligible for the Cash back
program, no additional payouts will be made
Thank you