Complaint: [redacted]
I am rejecting this response because:I can only say that I was led to believe that I was registering with [redacted] in order to get free shipping from them in the future and was not subscribing to a service that I would have to pay for. I would NEVER have subscribed to a free trial for anything because I know what a hassle it is to cancel. At any rate I never received [redacted] on anything from [redacted] and it is simply not reasonable for them to refuse a refund for services that were not provided. My credit card information was entered on the screen because I was purchasing from [redacted] and they could easily have captured the information there. At the very least, the company did not operate in good faith.
I did some research and found that a lot of people have been victimized by this company. See the sample screen attached.
There is no way the company can make this right for me. My concern is for other people who may be similarly deceived. I would like this case to be closed but [redacted] deserves no credit for resolving this complaint.
Sincerely,
[redacted]
Hi, I am writing in regards to the above referenced
complaint submitted to your office by Ms. [redacted]. We regret any confusion or inconvenience she
experience when doing business with our company and trust that this letter will
address her concerns. ...
Ms. [redacted] saw our offer on the Conair page. Once she clicked the offer it would have connected
her to the registration page on our site, which provided full details about the
subscription program, including the monthly subscription for $12.97, and
instruction on enrolling in the program at no cost for 7 days. The terms on that page explained that if she
did not cancel her subscription by the end of the review, her subscription
would automatically continue and the monthly subscription fee would be charge
to the credit card account that she provided.
Our records show that she completed the registration process
by providing her full contact and account information and clicking the button
that states, “I agree to the offer details and the Terms of Use & Service”
just below the offer terms. Additionally,
next to where the credit card information was entered, was the subscription fee
that be charged if her account was not cancelled in the review period. Shortly thereafter we sent Ms. [redacted] a
welcome email, again stating the terms of the subscription and including the
subscription fee.
Ms. [redacted] contacted our call center on 1/12/2016 where we
issued 4 refunds of $12.97 back to her account.
Today, 1/19/2016, I have issued the remaining refunds back to her
account, that should post within 2-5 business days.
We apologize for any inconvenience this may have caused and
I would be more than happy to speak to Ms. [redacted] directly about this. She can contact me directly at [redacted].
Thanks!
Mike
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] THANK YOU VERY MUCH FOR YOUR HELP WITH THIS MATTER. I APPRECIATE IT GREATLY.
Thank you for the opportunity to respond to this complaint.
sans-serif;">
[redacted] is correct that there is no charge if you cancel your
membership within the first 30 days. She joined on 6/14/14 and cancelled on
7/3/14. Therefore no charges have been or will be billed to her account.
I see she did submit her rebate before she cancelled and as our
terms stated, she is entitled to the rebate even if she cancels, provided she
completed the process by submitting the required backup documentation. The
rebate would be processed in 3-6 weeks.
As a courtesy I have gone ahead and processed the claim early for [redacted]. She will receive a check in 7-10 business days.
Thank you for the
opportunity to respond to this complaint,
As requested, we have cancelled Ms. [redacted]’s membership in
our...
program, and as a courtesy, a full refund to the credit card that was
billed has been processed.
Our
records show Ms. [redacted] became a member of FreeShipping.com on 1/5/14 when she saw our
offer on her [redacted]Net.com order confirmation that said her order qualified
for a shipping rebate. She affirmatively accepted our offer and completed our
membership registration process.
We apologize for any confusion Ms. [redacted] may have had
regarding our program. The terms of our offer are given to registrants three
times during the enrollment process:
1. 1. The terms of the offer including all the billing details are
displayed directly adjacent to the area where the member enters their credit
card information.
2. 2. These same terms are displayed once again on the “new member
welcome” screen that is displayed immediately after a successful sign up. All
new members are required to check a box indicating they have read and
understand the offer terms. It is impossible for a member to join without
checking this box first.
3. 3. We also send an electronic confirmation. The terms are sent a
third time in the new member welcome email that is sent to the email address
provided by the member.
Again, we apologize for any confusion and as mentioned
previously, the account is closed and a full refund has been issued.
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this...
letter
will address his concerns.
Our records show that on Dec 5,
2011, after making a purchase on [redacted] was presented
with an offer for a membership to our [redacted] program with his [redacted]
order confirmation. [redacted]
clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how he can try the program at no
cost for 30 days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Our records show that he not
only completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms, but submitted and was paid the Introductory Rebate of
$15 on 12/27/11. Shortly thereafter we
sent [redacted] a welcome e-mail with full information on how he can access
and enjoy his program benefits.
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to his card the full amount we charged him and stopped all
further charges. Again, we apologize for
any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
P.S. The only reason I joined [redacted] is because this was the only way that I could get back my $15.00 rebate from my order with [redacted]...Now if there is any other way I can receive my rebate without me having to join [redacted] please inform me on how...
Thank you!
I write in regards to the above referenced complaint submitted to
your office by [redacted] [redacted] . We
regret any confusion or inconvenience she experienced when doing business with
our company and trust...
that this letter will address his concerns.
Our records show that on February
18, 2013, after making a purchase on [redacted], [redacted] [redacted] was presented with an offer for a
membership to our [redacted] program with his order confirmation. [redacted] [redacted] clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how he can try the program at no
cost for 30 days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Additionally this offer
included an introductory premium of up to $15 off the shipping charges for that
purchase. [redacted] submitted the rebate and on 4/9/13 and
check for $15 was mailed.
Our records show that he
completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] [redacted] a
welcome e-mail with full information on how he can access and enjoy his program
benefits.
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to his card the full amount we charged him ($233.46 for 18, not
20 charges that were made) and stopped all further charges. Again, we apologize for any
inconvenience this may have caused.
I write in regards to the above
referenced complaint submitted to your office by Mr. [redacted]. We regret any
confusion or inconvenience he experienced when doing business with our company
and trust that this letter...
will address his concerns.
Mr. [redacted] signed up with
[redacted] initially on August 4th, 2008. This account has remained
open and is still open. Since then he has signed up for a membership on
April 2nd, 2014, November 29th, 2014, February 17th, 2015, June 8th, 2015,
August 22nd, 2015, November 21st, 2015 and lastly, January 16th, 2016.
As stated in our terms and
conditions there is only one membership allowed per household. When Mr.
[redacted] signed up he had to agree to those terms and conditions prior to signing
up. Generally, we would not allow any accounts to remain open, however we
made an exception for Mr. [redacted] on this and are allowing him to keep his
original account open.
If he has any questions he can
feel free to reach out to me directly.
Thanks!
Mike
Thank you for the opportunity to respond to this complaint.
I apologize for any misunderstanding or inconvenience [redacted]
incurred regarding the 10% cash back program.
Our Terms of Service clearly state that we receive the...
data
from our affiliate network and if we do not receive that information we cannot
payout on the purchase.
That being said, as we did with [redacted], if a member
does not see a purchase we request they send us the order confirmation and we
will enter them as a courtesy. We just received those documents two day ago and
are in the processing of entering them for [redacted].
A check for $7.79 was mailed out on 10/14/14 in reference to
the 9/8/14 purchase she refers to in her complaint. The 10% is calculated on
the subtotal, before taxes and shipping, which is this case was $77.81
[redacted] only sent in 3 order confirmations and if she
will forward me the 4th I will be happy to process that one also for
her. I received the order confirmation for the three purchases she specifically
outlines as missing. She can send that directly to me at [redacted]
She will receive an additional check for the 9/29/14
purchase in 7-10 days. The 10/7/14 purchase will be paid out in the next
quarterly payout as it falls in the next payout period dates.
I do ask that if [redacted] wishes to continue with the
program that she carefully read the Terms of Service for the 10% cash back.
That clearly states the reasons that purchase may not show up or may be deemed
not eligible.
[redacted] can contact me directly with any additional questions or concerns at the email above. Thank you
Complaint: [redacted]
I am rejecting this response because:
I feel some of the "facts" are not factual.. I did not ever receive an email regarding this company...
They say they have refunded the amount charged to my card...fully...they refunded the last charge of $12.97, only.
It seems like a shady way of doing business....
Sincerely,
[redacted]
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address his concerns.
class="MsoNoSpacing">Our records show that on July 6, 2014, after making an
online purchase, [redacted] was presented with an offer for a membership to our
[redacted] program with his order confirmation. [redacted] clicked on the offer and arrived on
our order registration page, which provided full details about the membership
program and how he can try the program at no cost for 30 days.
The terms on that page explained that if he did not
cancel his membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided. This is
located next to the where his credit card information would have to be
inputted.
Our records show that he completed the registration
process by providing his full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent [redacted] a welcome e-mail with full
information on how he can access and enjoy his program benefits.
It appears that [redacted] contacted our call center on
7/6/14, the same day he joined and contacted the Revdex.com, to cancel his membership.
No charges were issued since he cancelled within the 30 days. All credit card
information is encrypted and not stored.
I write in regards to the above referenced complaint submitted to your office by Ms. [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her...
concerns. Our records show that on March 1st, 2016, after making an online purchase on [redacted], Ms. [redacted] was presented with an ad banner promoting our FreeShipping.com program. Ms. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. Ms. [redacted] contacted us on 12/3/2016 to cancel her account and we did issue a full refund back to her at that time. Those refunds should have posted to her account by now, please let me know if they haven’t. Again, we regret any inconvenience this may have caused Ms. [redacted].
[redacted]Thank you for the opportunity to respond to this complaint.
The $25 [redacted] gift card in question was resent on 6/19/14
A review of [redacted] accounts showed that he signed up for
multiple memberships in order to...
receive the introductory offers. This is a
clear violation of our Terms of Use that states only one membership per
household is allowed. It is the member’s responsibility to read and abide by
our Terms, not ours to monitor for blatant violators.
[redacted] was informed of this and that he was not even
entitled to the gift mentioned, but we have resent as a courtesy. We will no
longer honor any additional claims that [redacted] may make.
If [redacted] has any further questions he can contact me
directly. [redacted]
Thank
you for the opportunity to respond to this complaint,
class="MsoNormalCxSpMiddle">
As
requested, we have cancelled Mr. [redacted]’s membership in our program, and as a
courtesy, a full refund to the credit card that was billed has been processed.
Additionally
I have gone ahead and process the rebate claim that he submitted.
We
apologize for any confusion Mr. [redacted] may have had regarding our program. The Introductory Rebate is guaranteed, even if
the member cancels within their 30 days, as long as the rebate was claimed and
the backup documentation sent in. I
apologize again if Mr. [redacted] was misinformed.
Hopefully
this resolves the issue to Mr. [redacted]’s satisfaction.
I write in regards to the above referenced complaint submitted to
your office by Mr. [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this...
letter
will address his concerns.
Our records show that on March
23, 2014, after making a purchase on [redacted].com, Mr. [redacted] was presented
with an offer for a membership to our Freeshipping.com program with her [redacted].com
order confirmation. Mr. [redacted] clicked
on the offer and arrived on our order registration page, which provided full
details about the membership program and how he can try the program at no cost
for 30 days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Our records show that she
completed the registration process by providing her full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent Mr. [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to his card the full amount ($12.97) we charged him and stopped
all further charges. Again, we apologize
for any inconvenience this may have caused. I am not sure what the $14.92
charge that Mr. [redacted] is referring to, as that is not a price point we ever
charge, and if he can contact me directly with a copy of the statement, I will
be happy to look into this further.
My contact information is [redacted]
Complaint: [redacted]
I am rejecting this response because:
It was a scam. Never once did I fill out anything with [redacted] regarding my place of residence, my phone number, or my credit card number. I have not heard of [redacted] before until I check my bank records. You did not even provide me with invoice of the transactions, possibly because it was a scam. I would say you have gotten out-of-control with your marketing schemes. Taken people money without them knowing about it is illegal.
Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: there are no terms and conditions which I violated by signing up for multiple trial memberships. I am entitled to three more $10 gift cards and a number of shipping rebates, including for my October membership. Plus, there is some 10 percent cash back on my purchases I have not received. When I was a member, the only restriction on membership was 'one membership per household'. That indicates that two people in the same household cannot be members at the same time. There was no restriction in terms and conditions on signing up and canceling and then signing up again. As mentioned in my previous email, my claims under a trial membership in 2013 were accepted and I received a $10 gift card. My claims in August/September 2014 under a trial membership were accepted and I received a $10 gift card. These were two different memberships. I received no correspondence from [redacted] indicating a problem with my claims or having a new membership. I subsequently did three more trial memberships this year after making purchases at [redacted] and [redacted]. I was offered the trial memberships after my purchases. As I saw it, the trial memberships were gifts for my purchases. It was only after the three trial memberships and submitting claims that [redacted] indicated there was a problem with me cancelling and signing up again. The correspondence from [redacted] would indicate they were telling me over a period of time not to sign up again. They only told me there was a problem regarding multiple sign ups and trial memberships after my final membership and submission of claims. Only when I asked about unpaid claims was I told those claims were rejected and that I 'violated' terms and conditions. If I was not entitled to additional free trial memberships the terms and conditions should have stated that one free trial membership is allowed per per person per year, per five years, or per lifetime. When I was offered to continue my membership as mentioned by [redacted], it was clear that I would not receive my gift cards and I was told my unpaid [redacted] shipping claims would be rejected. As I mentioned in my previous comments, the correspondence and terms from [redacted] clearly indicated that the limit of twelve shipping rebates per company per year per membership would allow more claims under my new membership. Otherwise, I would not have made the purchases.
Sincerely,[redacted]
Thank you for the opportunity to respond to this complaint.
sans-serif;">
I have checked Mr. [redacted]’s account and find that the $25 [redacted]
Gift card was processed on 2/4/14, and that the [redacted] shipping rebate was
processed on 2/7/14.
Mr. [redacted] should receive both within the next 7-10 days. If not,
please ask him to contact me directly, [redacted]
Complaint: [redacted]
I am rejecting this response because:I can only say that I was led to believe that I was registering with [redacted] in order to get free shipping from them in the future and was not subscribing to a service that I would have to pay for. I would NEVER have subscribed to a free trial for anything because I know what a hassle it is to cancel. At any rate I never received [redacted] on anything from [redacted] and it is simply not reasonable for them to refuse a refund for services that were not provided. My credit card information was entered on the screen because I was purchasing from [redacted] and they could easily have captured the information there. At the very least, the company did not operate in good faith.
I did some research and found that a lot of people have been victimized by this company. See the sample screen attached.
There is no way the company can make this right for me. My concern is for other people who may be similarly deceived. I would like this case to be closed but [redacted] deserves no credit for resolving this complaint.
Sincerely,
[redacted]
Hi, I am writing in regards to the above referenced
complaint submitted to your office by Ms. [redacted]. We regret any confusion or inconvenience she
experience when doing business with our company and trust that this letter will
address her concerns. ...
Ms. [redacted] saw our offer on the Conair page. Once she clicked the offer it would have connected
her to the registration page on our site, which provided full details about the
subscription program, including the monthly subscription for $12.97, and
instruction on enrolling in the program at no cost for 7 days. The terms on that page explained that if she
did not cancel her subscription by the end of the review, her subscription
would automatically continue and the monthly subscription fee would be charge
to the credit card account that she provided.
Our records show that she completed the registration process
by providing her full contact and account information and clicking the button
that states, “I agree to the offer details and the Terms of Use & Service”
just below the offer terms. Additionally,
next to where the credit card information was entered, was the subscription fee
that be charged if her account was not cancelled in the review period. Shortly thereafter we sent Ms. [redacted] a
welcome email, again stating the terms of the subscription and including the
subscription fee.
Ms. [redacted] contacted our call center on 1/12/2016 where we
issued 4 refunds of $12.97 back to her account.
Today, 1/19/2016, I have issued the remaining refunds back to her
account, that should post within 2-5 business days.
We apologize for any inconvenience this may have caused and
I would be more than happy to speak to Ms. [redacted] directly about this. She can contact me directly at [redacted].
Thanks!
Mike
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] THANK YOU VERY MUCH FOR YOUR HELP WITH THIS MATTER. I APPRECIATE IT GREATLY.
Thank you for the opportunity to respond to this complaint.
sans-serif;">
[redacted] is correct that there is no charge if you cancel your
membership within the first 30 days. She joined on 6/14/14 and cancelled on
7/3/14. Therefore no charges have been or will be billed to her account.
I see she did submit her rebate before she cancelled and as our
terms stated, she is entitled to the rebate even if she cancels, provided she
completed the process by submitting the required backup documentation. The
rebate would be processed in 3-6 weeks.
As a courtesy I have gone ahead and processed the claim early for [redacted]. She will receive a check in 7-10 business days.
Thank you
Thank you for the
opportunity to respond to this complaint,
As requested, we have cancelled Ms. [redacted]’s membership in
our...
program, and as a courtesy, a full refund to the credit card that was
billed has been processed.
Our
records show Ms. [redacted] became a member of FreeShipping.com on 1/5/14 when she saw our
offer on her [redacted]Net.com order confirmation that said her order qualified
for a shipping rebate. She affirmatively accepted our offer and completed our
membership registration process.
We apologize for any confusion Ms. [redacted] may have had
regarding our program. The terms of our offer are given to registrants three
times during the enrollment process:
1. 1. The terms of the offer including all the billing details are
displayed directly adjacent to the area where the member enters their credit
card information.
2. 2. These same terms are displayed once again on the “new member
welcome” screen that is displayed immediately after a successful sign up. All
new members are required to check a box indicating they have read and
understand the offer terms. It is impossible for a member to join without
checking this box first.
3. 3. We also send an electronic confirmation. The terms are sent a
third time in the new member welcome email that is sent to the email address
provided by the member.
Again, we apologize for any confusion and as mentioned
previously, the account is closed and a full refund has been issued.
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this...
letter
will address his concerns.
Our records show that on Dec 5,
2011, after making a purchase on [redacted] was presented
with an offer for a membership to our [redacted] program with his [redacted]
order confirmation. [redacted]
clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how he can try the program at no
cost for 30 days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Our records show that he not
only completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms, but submitted and was paid the Introductory Rebate of
$15 on 12/27/11. Shortly thereafter we
sent [redacted] a welcome e-mail with full information on how he can access
and enjoy his program benefits.
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to his card the full amount we charged him and stopped all
further charges. Again, we apologize for
any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
P.S. The only reason I joined [redacted] is because this was the only way that I could get back my $15.00 rebate from my order with [redacted]...Now if there is any other way I can receive my rebate without me having to join [redacted] please inform me on how...
Thank you!
I write in regards to the above referenced complaint submitted to
your office by [redacted] [redacted] . We
regret any confusion or inconvenience she experienced when doing business with
our company and trust...
that this letter will address his concerns.
Our records show that on February
18, 2013, after making a purchase on [redacted], [redacted] [redacted] was presented with an offer for a
membership to our [redacted] program with his order confirmation. [redacted] [redacted] clicked on the offer and arrived on our order registration page, which provided
full details about the membership program and how he can try the program at no
cost for 30 days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Additionally this offer
included an introductory premium of up to $15 off the shipping charges for that
purchase. [redacted] submitted the rebate and on 4/9/13 and
check for $15 was mailed.
Our records show that he
completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] [redacted] a
welcome e-mail with full information on how he can access and enjoy his program
benefits.
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to his card the full amount we charged him ($233.46 for 18, not
20 charges that were made) and stopped all further charges. Again, we apologize for any
inconvenience this may have caused.
I write in regards to the above
referenced complaint submitted to your office by Mr. [redacted]. We regret any
confusion or inconvenience he experienced when doing business with our company
and trust that this letter...
will address his concerns.
Mr. [redacted] signed up with
[redacted] initially on August 4th, 2008. This account has remained
open and is still open. Since then he has signed up for a membership on
April 2nd, 2014, November 29th, 2014, February 17th, 2015, June 8th, 2015,
August 22nd, 2015, November 21st, 2015 and lastly, January 16th, 2016.
As stated in our terms and
conditions there is only one membership allowed per household. When Mr.
[redacted] signed up he had to agree to those terms and conditions prior to signing
up. Generally, we would not allow any accounts to remain open, however we
made an exception for Mr. [redacted] on this and are allowing him to keep his
original account open.
If he has any questions he can
feel free to reach out to me directly.
Thanks!
Mike
Thank you for the opportunity to respond to this complaint.
I apologize for any misunderstanding or inconvenience [redacted]
incurred regarding the 10% cash back program.
Our Terms of Service clearly state that we receive the...
data
from our affiliate network and if we do not receive that information we cannot
payout on the purchase.
That being said, as we did with [redacted], if a member
does not see a purchase we request they send us the order confirmation and we
will enter them as a courtesy. We just received those documents two day ago and
are in the processing of entering them for [redacted].
A check for $7.79 was mailed out on 10/14/14 in reference to
the 9/8/14 purchase she refers to in her complaint. The 10% is calculated on
the subtotal, before taxes and shipping, which is this case was $77.81
[redacted] only sent in 3 order confirmations and if she
will forward me the 4th I will be happy to process that one also for
her. I received the order confirmation for the three purchases she specifically
outlines as missing. She can send that directly to me at [redacted]
She will receive an additional check for the 9/29/14
purchase in 7-10 days. The 10/7/14 purchase will be paid out in the next
quarterly payout as it falls in the next payout period dates.
I do ask that if [redacted] wishes to continue with the
program that she carefully read the Terms of Service for the 10% cash back.
That clearly states the reasons that purchase may not show up or may be deemed
not eligible.
[redacted] can contact me directly with any additional questions or concerns at the email above. Thank you
Complaint: [redacted]
I am rejecting this response because:
I feel some of the "facts" are not factual.. I did not ever receive an email regarding this company...
They say they have refunded the amount charged to my card...fully...they refunded the last charge of $12.97, only.
It seems like a shady way of doing business....
Sincerely,
[redacted]
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address his concerns.
class="MsoNoSpacing">Our records show that on July 6, 2014, after making an
online purchase, [redacted] was presented with an offer for a membership to our
[redacted] program with his order confirmation. [redacted] clicked on the offer and arrived on
our order registration page, which provided full details about the membership
program and how he can try the program at no cost for 30 days.
The terms on that page explained that if he did not
cancel his membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided. This is
located next to the where his credit card information would have to be
inputted.
Our records show that he completed the registration
process by providing his full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent [redacted] a welcome e-mail with full
information on how he can access and enjoy his program benefits.
It appears that [redacted] contacted our call center on
7/6/14, the same day he joined and contacted the Revdex.com, to cancel his membership.
No charges were issued since he cancelled within the 30 days. All credit card
information is encrypted and not stored.
I write in regards to the above referenced complaint submitted to your office by Ms. [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her...
concerns. Our records show that on March 1st, 2016, after making an online purchase on [redacted], Ms. [redacted] was presented with an ad banner promoting our FreeShipping.com program. Ms. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. Ms. [redacted] contacted us on 12/3/2016 to cancel her account and we did issue a full refund back to her at that time. Those refunds should have posted to her account by now, please let me know if they haven’t. Again, we regret any inconvenience this may have caused Ms. [redacted].
[redacted]Thank you for the opportunity to respond to this complaint.
The $25 [redacted] gift card in question was resent on 6/19/14
A review of [redacted] accounts showed that he signed up for
multiple memberships in order to...
receive the introductory offers. This is a
clear violation of our Terms of Use that states only one membership per
household is allowed. It is the member’s responsibility to read and abide by
our Terms, not ours to monitor for blatant violators.
[redacted] was informed of this and that he was not even
entitled to the gift mentioned, but we have resent as a courtesy. We will no
longer honor any additional claims that [redacted] may make.
If [redacted] has any further questions he can contact me
directly. [redacted]
Thank
you for the opportunity to respond to this complaint,
class="MsoNormalCxSpMiddle">
As
requested, we have cancelled Mr. [redacted]’s membership in our program, and as a
courtesy, a full refund to the credit card that was billed has been processed.
Additionally
I have gone ahead and process the rebate claim that he submitted.
We
apologize for any confusion Mr. [redacted] may have had regarding our program. The Introductory Rebate is guaranteed, even if
the member cancels within their 30 days, as long as the rebate was claimed and
the backup documentation sent in. I
apologize again if Mr. [redacted] was misinformed.
Hopefully
this resolves the issue to Mr. [redacted]’s satisfaction.
Thank you for the opportunity to respond to this complaint.
I have gone ahead and repocessed the $14.99 check, It is being sent to [redacted], and will mail out on Friday 8/15/14
If the address is not correct, or you do not receive the check by 8/22/14, please contact me directly at [redacted]
Thank you
[redacted]
I write in regards to the above referenced complaint submitted to
your office by Mr. [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this...
letter
will address his concerns.
Our records show that on March
23, 2014, after making a purchase on [redacted].com, Mr. [redacted] was presented
with an offer for a membership to our Freeshipping.com program with her [redacted].com
order confirmation. Mr. [redacted] clicked
on the offer and arrived on our order registration page, which provided full
details about the membership program and how he can try the program at no cost
for 30 days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Our records show that she
completed the registration process by providing her full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent Mr. [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to his card the full amount ($12.97) we charged him and stopped
all further charges. Again, we apologize
for any inconvenience this may have caused. I am not sure what the $14.92
charge that Mr. [redacted] is referring to, as that is not a price point we ever
charge, and if he can contact me directly with a copy of the statement, I will
be happy to look into this further.
My contact information is [redacted]
Complaint: [redacted]
I am rejecting this response because:
It was a scam. Never once did I fill out anything with [redacted] regarding my place of residence, my phone number, or my credit card number. I have not heard of [redacted] before until I check my bank records. You did not even provide me with invoice of the transactions, possibly because it was a scam. I would say you have gotten out-of-control with your marketing schemes. Taken people money without them knowing about it is illegal.
Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: there are no terms and conditions which I violated by signing up for multiple trial memberships. I am entitled to three more $10 gift cards and a number of shipping rebates, including for my October membership. Plus, there is some 10 percent cash back on my purchases I have not received. When I was a member, the only restriction on membership was 'one membership per household'. That indicates that two people in the same household cannot be members at the same time. There was no restriction in terms and conditions on signing up and canceling and then signing up again. As mentioned in my previous email, my claims under a trial membership in 2013 were accepted and I received a $10 gift card. My claims in August/September 2014 under a trial membership were accepted and I received a $10 gift card. These were two different memberships. I received no correspondence from [redacted] indicating a problem with my claims or having a new membership. I subsequently did three more trial memberships this year after making purchases at [redacted] and [redacted]. I was offered the trial memberships after my purchases. As I saw it, the trial memberships were gifts for my purchases. It was only after the three trial memberships and submitting claims that [redacted] indicated there was a problem with me cancelling and signing up again. The correspondence from [redacted] would indicate they were telling me over a period of time not to sign up again. They only told me there was a problem regarding multiple sign ups and trial memberships after my final membership and submission of claims. Only when I asked about unpaid claims was I told those claims were rejected and that I 'violated' terms and conditions. If I was not entitled to additional free trial memberships the terms and conditions should have stated that one free trial membership is allowed per per person per year, per five years, or per lifetime. When I was offered to continue my membership as mentioned by [redacted], it was clear that I would not receive my gift cards and I was told my unpaid [redacted] shipping claims would be rejected. As I mentioned in my previous comments, the correspondence and terms from [redacted] clearly indicated that the limit of twelve shipping rebates per company per year per membership would allow more claims under my new membership. Otherwise, I would not have made the purchases.
Sincerely,[redacted]
Thank you for the opportunity to respond to this complaint.
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I have checked Mr. [redacted]’s account and find that the $25 [redacted]
Gift card was processed on 2/4/14, and that the [redacted] shipping rebate was
processed on 2/7/14.
Mr. [redacted] should receive both within the next 7-10 days. If not,
please ask him to contact me directly, [redacted]