Thank you for the opportunity to respond to this complaint, class="MsoNormalCxSpMiddle"> As requested, we have cancelled Mr [redacted] ’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Additionally I have gone ahead and process the rebate claim that he submitted We apologize for any confusion Mr [redacted] may have had regarding our program The Introductory Rebate is guaranteed, even if the member cancels within their days, as long as the rebate was claimed and the backup documentation sent in I apologize again if Mr [redacted] was misinformed Hopefully this resolves the issue to Mr [redacted] ’s satisfaction
Thank you for the opportunity to respond to this complaint, sans-serif;"> As requested, we have cancelled Mr [redacted] ’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Our records show Mr [redacted] became a member of FreeShipping.com on 12/18/when he saw our offer on his [redacted] .com order confirmation that said his order qualified for a shipping rebateHe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion Mr [redacted] ’s may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offerIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] P.SThe only reason I joined [redacted] is because this was the only way that I could get back my $rebate from my order with [redacted] ...Now if there is any other way I can receive my rebate without me having to join [redacted] please inform me on how Thank you!
Thank you for the opportunity to respond to this complaint [redacted] is correct that there is no charge if you cancel your membership within the first daysShe joined on 6/14/and cancelled on 7/3/Therefore no charges have been or will be billed to her account I see she did submit her rebate before she cancelled and as our terms stated, she is entitled to the rebate even if she cancels, provided she completed the process by submitting the required backup documentationThe rebate would be processed in 3-weeks As a courtesy I have gone ahead and processed the claim early for [redacted] She will receive a check in 7-business days Thank you
Watch the fine print on this companyEspecially if your ordering from a mobile device I don't remember reading anything about a trial offer and probably blindly clicked on the free shipping option while trying to order something last minute for HalloweenGoing over my bank statements I saw a monthly recurring charge I did not recognize I had thought when I was submitting my credit card information that I was in the process of paying my retailer and not providing someone else my payment informationShame on me for missing it I'm not requesting any sort of refund but want to ensure if anyone sees this company to slow down as you enter your billing informationI will give credit where it is due though in that the personnel at the call center were very polite and expeditiously handled my request to cancel the account immediately without trying to sell me anything else or convince me to stay
I have been a member of [redacted] for about four yearsIt seems that I started having a LOT of trouble just this yearI see this Marketing Group is now affiliated with themI am years old and a shut in so I order a lot on the computerWhen I paid to rejoin in Oct.for a year they processed my orders then quitI prefer to mail the claims in so I have no idea what they did with themI finally got some nice person named Matt that took care of processing the claims, but that is not the end of the storyNow they refuse to pay me the 10% I should have gotten in that periodThe one who gives me trouble is named SamathaShe resolves nothing and just comes back like everything is my faultI would like to get what is due me than I will either ask for a refund for the rest of the year or stick it out and never join againI do not know if the trouble is the fault of Clarus Marketing, but there is a big deal on the website about the recent joining with themI do see [redacted] is listed here with their name listedRieke B***
Thank you for the opportunity to respond to this complaint I apologize for any confusion Ms [redacted] had regarding the terms of the [redacted] *** membershipDuring the registration process it states that there is a $fee for the first month and $fee monthly thereafter s [redacted] membership has been cancelled per her request on 10/27/14, and no charges will be billed to her credit card Please let me know if I can be of any further assistance
From: [redacted] [ [redacted] ] Sent: Thursday, June 25, 5:AMTo: [redacted] Subject: Complaint ID [redacted] Hello Revdex.com: [redacted] .com (the business in complaint ID [redacted] ) has contacted me directly by e-mail, and they have provided a [redacted] gift card number and PIN in the amount of $I accept this resolutionKind regards ~ ***
Thank you for the opportunity to respond to this complaintOur records show that [redacted] registered for a [redacted] membership on three separate occasionsOnce on April, 12, 201, and twice on November 10, 2013, (using two different email addresses)On each occasion she was shopping on [redacted] when she was presented with an opportunity to try our [redacted] membership program for a day trialI believe it is this second account that she registered for on November 10, that is causing the issue of her seeing the charges continueBecause it was a different email address it had remained openAdditionally the full terms of the offer, which were presented clearly and conspicuously on the offer page, disclosed that if she didn’t cancel her membership in this program by the end of the trial, it would automatically continue and the regular monthly price would be billed to the credit card number she provided Our records show that she accepted this offer and completed her online enrollmentShortly after each enrollment we sent a welcome email to the email address provided This email gave [redacted] details of the program’s day trial, as well as instructions on how to cancel her membership Our records show that she never cancelled and we charged her account the monthly $membership fee [redacted] cancelled two of the membershipsOne was cancelled on 12/8/and the other one on 4/8/ I apologize for any inconvenience [redacted] has encounteredI have cancelled the third membership and processed a full refund for all charges on all three accounts
I write in regards to the above referenced complaint submitted to your office b [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns While investigating [redacted] account we noticed the account was being used for business purposes It does state in the terms and conditions that MrBaker had to agree to, “This Site and the Services offered are intended for your personal, non-commercial use in accordance with these Terms.” In the terms and conditions for cash back it does also state “Any order that is deemed a high-volume/reseller order, in [redacted] sole discretion, will not be eligible for 10% cash back [redacted] membership benefits are only available to personal, non-commercial purchasers.” MrBaker was making multiple purchases per day from the same retailer and sending the items all over the United States We reached out to MrBaker for verification of some of these orders and confirmed the items were being sent all over the United States Upon looking into this further, the email address that MrBaker was using is [email protected] which is connected to an eBay store where they sell collection’s and gift type items The purchases that were in question were made at Collections, etc Due to the information given to us, we believe that it is clear MrBaker was using our program for business purposes If he has any other questions about his account, please let me know Thanks! Mike FreeShipping.com Customer Service Manager
I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns Our records show that on March 15th, 2016, after making an online purchase on [redacted] r was presented with an ad banner promoting our [redacted] programMr [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel her subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Ms [redacted] welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy her program benefits and reiterating the program billing terms Ms [redacted] called us on August 19th, to cancel her account and receive a refund, which we did on June 17th, This refund should have posted to her account by now, if not please let me know
Thank you for the opportunity to respond to this complaint, As requested, we have cancelled Ms [redacted] ’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Our records show Ms [redacted] became a member of FreeShipping.com on 1/28/when she saw our offer on her [redacted] order confirmation that said her order qualified for a shipping rebateShe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion Ms [redacted] ’s may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offer termsIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Complaint: [redacted] I am rejecting this response because: After checking my credit card account, I find that they only credited my account for two month's worth of charges and not the whole year A credit for October and November charges only were refunded I told the girl on the phone that I thought I had called about these charges before to cancel them and I did because I was Not charged the fee in September So they re-started the fees again after I canceled it once This company should really be watched for what they are doing I would like to see proof of my "signing up" for their service, because I remember looking at it but not accepting it Sincerely, [redacted]
Thank you for the opportunity to respond to this complaint I do apologize for any confusion or misunderstanding regarding our program and Mr***’s membership Our records show that Mr [redacted] registered for a membership on 9/20/when he saw our offer on his [redacted] order confirmation I can find no record of a phone registration, current or past It is possible that because of this active membership already on file, the one via the phone did not go through I have gone ahead and cancelled the one membership I found and processed a full refund Thank you
Please cancel this recurring monthly charge of $itemized as IC *F [redacted] ###-###-#### CT - with contact info of: Doing business as: CLARUS MKTG GRP ROSCOMMON DR STE MIDDLETOWN CT **SSN [redacted] UNITED STATES Additional Information: ###-###-#### Reference: **SSN [redacted] Category: Merchandise & Supplies - Internet Purchase
I write in regards to the above referenced complaint submitted to your office by Ms [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on March 21, 2011, after making a purchase on [redacted] .com, Ms [redacted] was presented with an offer for a membership to our Freeshipping.com program with her [redacted] order confirmation Ms [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent Ms [redacted] a welcome e-mail with full information on how she can access and enjoy her program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to her card the full amount we charged her and stopped all further charges Again, we apologize for any inconvenience this may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint [redacted] I am rejecting this response because: I requested a refund for 24 moths of billing. They refunded 12 months. Their statement that I have been given a complete refund is false. A complete refund would be for 54 months. Now, since they are claiming to give me a full refund I will respectfully request the full amount to be refunded of the additional 32 months, or $415.04 more dollars. Sincerely, Doug [redacted]
Complaint: [redacted] I am rejecting this response because: I have never used the account for business use since I do not have a business periodI also did not purchase gift cards, I bought prepaid cards instead for my personal useThe purchase of prepaid cards are not listed as violation in the Terms of Condition Sincerely, Allen L**
Thank you for the opportunity to respond to this complaint, class="MsoNormalCxSpMiddle"> As requested, we have cancelled Mr [redacted] ’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Additionally I have gone ahead and process the rebate claim that he submitted We apologize for any confusion Mr [redacted] may have had regarding our program The Introductory Rebate is guaranteed, even if the member cancels within their days, as long as the rebate was claimed and the backup documentation sent in I apologize again if Mr [redacted] was misinformed Hopefully this resolves the issue to Mr [redacted] ’s satisfaction
Thank you for the opportunity to respond to this complaint, sans-serif;"> As requested, we have cancelled Mr [redacted] ’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Our records show Mr [redacted] became a member of FreeShipping.com on 12/18/when he saw our offer on his [redacted] .com order confirmation that said his order qualified for a shipping rebateHe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion Mr [redacted] ’s may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offerIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] P.SThe only reason I joined [redacted] is because this was the only way that I could get back my $rebate from my order with [redacted] ...Now if there is any other way I can receive my rebate without me having to join [redacted] please inform me on how Thank you!
Hi, We will be cancelling that check and reissuing it Please allow 2-business days for that check to be sent outThanks!!Mike
Thank you for the opportunity to respond to this complaint [redacted] is correct that there is no charge if you cancel your membership within the first daysShe joined on 6/14/and cancelled on 7/3/Therefore no charges have been or will be billed to her account I see she did submit her rebate before she cancelled and as our terms stated, she is entitled to the rebate even if she cancels, provided she completed the process by submitting the required backup documentationThe rebate would be processed in 3-weeks As a courtesy I have gone ahead and processed the claim early for [redacted] She will receive a check in 7-business days Thank you
Watch the fine print on this companyEspecially if your ordering from a mobile device I don't remember reading anything about a trial offer and probably blindly clicked on the free shipping option while trying to order something last minute for HalloweenGoing over my bank statements I saw a monthly recurring charge I did not recognize I had thought when I was submitting my credit card information that I was in the process of paying my retailer and not providing someone else my payment informationShame on me for missing it I'm not requesting any sort of refund but want to ensure if anyone sees this company to slow down as you enter your billing informationI will give credit where it is due though in that the personnel at the call center were very polite and expeditiously handled my request to cancel the account immediately without trying to sell me anything else or convince me to stay
I have been a member of [redacted] for about four yearsIt seems that I started having a LOT of trouble just this yearI see this Marketing Group is now affiliated with themI am years old and a shut in so I order a lot on the computerWhen I paid to rejoin in Oct.for a year they processed my orders then quitI prefer to mail the claims in so I have no idea what they did with themI finally got some nice person named Matt that took care of processing the claims, but that is not the end of the storyNow they refuse to pay me the 10% I should have gotten in that periodThe one who gives me trouble is named SamathaShe resolves nothing and just comes back like everything is my faultI would like to get what is due me than I will either ask for a refund for the rest of the year or stick it out and never join againI do not know if the trouble is the fault of Clarus Marketing, but there is a big deal on the website about the recent joining with themI do see [redacted] is listed here with their name listedRieke B***
Thank you for the opportunity to respond to this complaint I apologize for any confusion Ms [redacted] had regarding the terms of the [redacted] *** membershipDuring the registration process it states that there is a $fee for the first month and $fee monthly thereafter s [redacted] membership has been cancelled per her request on 10/27/14, and no charges will be billed to her credit card Please let me know if I can be of any further assistance
From: [redacted] [ [redacted] ] Sent: Thursday, June 25, 5:AMTo: [redacted] Subject: Complaint ID [redacted] Hello Revdex.com: [redacted] .com (the business in complaint ID [redacted] ) has contacted me directly by e-mail, and they have provided a [redacted] gift card number and PIN in the amount of $I accept this resolutionKind regards ~ ***
Thank you for the opportunity to respond to this complaintOur records show that [redacted] registered for a [redacted] membership on three separate occasionsOnce on April, 12, 201, and twice on November 10, 2013, (using two different email addresses)On each occasion she was shopping on [redacted] when she was presented with an opportunity to try our [redacted] membership program for a day trialI believe it is this second account that she registered for on November 10, that is causing the issue of her seeing the charges continueBecause it was a different email address it had remained openAdditionally the full terms of the offer, which were presented clearly and conspicuously on the offer page, disclosed that if she didn’t cancel her membership in this program by the end of the trial, it would automatically continue and the regular monthly price would be billed to the credit card number she provided Our records show that she accepted this offer and completed her online enrollmentShortly after each enrollment we sent a welcome email to the email address provided This email gave [redacted] details of the program’s day trial, as well as instructions on how to cancel her membership Our records show that she never cancelled and we charged her account the monthly $membership fee [redacted] cancelled two of the membershipsOne was cancelled on 12/8/and the other one on 4/8/ I apologize for any inconvenience [redacted] has encounteredI have cancelled the third membership and processed a full refund for all charges on all three accounts
I write in regards to the above referenced complaint submitted to your office b [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns While investigating [redacted] account we noticed the account was being used for business purposes It does state in the terms and conditions that MrBaker had to agree to, “This Site and the Services offered are intended for your personal, non-commercial use in accordance with these Terms.” In the terms and conditions for cash back it does also state “Any order that is deemed a high-volume/reseller order, in [redacted] sole discretion, will not be eligible for 10% cash back [redacted] membership benefits are only available to personal, non-commercial purchasers.” MrBaker was making multiple purchases per day from the same retailer and sending the items all over the United States We reached out to MrBaker for verification of some of these orders and confirmed the items were being sent all over the United States Upon looking into this further, the email address that MrBaker was using is [email protected] which is connected to an eBay store where they sell collection’s and gift type items The purchases that were in question were made at Collections, etc Due to the information given to us, we believe that it is clear MrBaker was using our program for business purposes If he has any other questions about his account, please let me know Thanks! Mike FreeShipping.com Customer Service Manager
I write in regards to the above referenced complaint submitted to your office by Mr [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns Our records show that on March 15th, 2016, after making an online purchase on [redacted] r was presented with an ad banner promoting our [redacted] programMr [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for days The terms on that page, titled “Offer Details,” explained that if he did not cancel her subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent Ms [redacted] welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy her program benefits and reiterating the program billing terms Ms [redacted] called us on August 19th, to cancel her account and receive a refund, which we did on June 17th, This refund should have posted to her account by now, if not please let me know
Thank you for the opportunity to respond to this complaint, As requested, we have cancelled Ms [redacted] ’s membership in our program, and as a courtesy, a full refund to the credit card that was billed has been processed Our records show Ms [redacted] became a member of FreeShipping.com on 1/28/when she saw our offer on her [redacted] order confirmation that said her order qualified for a shipping rebateShe affirmatively accepted our offer and completed our membership registration process We apologize for any confusion Ms [redacted] ’s may have had regarding our programThe terms of our offer are given to registrants three times during the enrollment process: The terms of the offer including all the billing details are displayed directly adjacent to the area where the member enters their credit card information These same terms are displayed once again on the “new member welcome” screen that is displayed immediately after a successful sign upAll new members are required to check a box indicating they have read and understand the offer termsIt is impossible for a member to join without checking this box first We also send an electronic confirmationThe terms are sent a third time in the new member welcome email that is sent to the email address provided by the member Again, we apologize for any confusion and as mentioned previously, the account is closed and a full refund has been issued
Complaint: [redacted] I am rejecting this response because: After checking my credit card account, I find that they only credited my account for two month's worth of charges and not the whole year A credit for October and November charges only were refunded I told the girl on the phone that I thought I had called about these charges before to cancel them and I did because I was Not charged the fee in September So they re-started the fees again after I canceled it once This company should really be watched for what they are doing I would like to see proof of my "signing up" for their service, because I remember looking at it but not accepting it Sincerely, [redacted]
Thank you for the opportunity to respond to this complaint I do apologize for any confusion or misunderstanding regarding our program and Mr***’s membership Our records show that Mr [redacted] registered for a membership on 9/20/when he saw our offer on his [redacted] order confirmation I can find no record of a phone registration, current or past It is possible that because of this active membership already on file, the one via the phone did not go through I have gone ahead and cancelled the one membership I found and processed a full refund Thank you
Please cancel this recurring monthly charge of $itemized as IC *F [redacted] ###-###-#### CT - with contact info of: Doing business as: CLARUS MKTG GRP ROSCOMMON DR STE MIDDLETOWN CT **SSN [redacted] UNITED STATES Additional Information: ###-###-#### Reference: **SSN [redacted] Category: Merchandise & Supplies - Internet Purchase
I write in regards to the above referenced complaint submitted to your office by Ms [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns Our records show that on March 21, 2011, after making a purchase on [redacted] .com, Ms [redacted] was presented with an offer for a membership to our Freeshipping.com program with her [redacted] order confirmation Ms [redacted] clicked on the offer and arrived on our order registration page, which provided full details about the membership program and how she can try the program at no cost for days The terms on that page explained that if she did not cancel her membership by the end of the trial, her membership would automatically continue and the monthly membership fee would be charged to the credit card account that she provided Our records show that she completed the registration process by providing her full contact and account information and clicking a button that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms Shortly thereafter we sent Ms [redacted] a welcome e-mail with full information on how she can access and enjoy her program benefits Since we value and strive to please our customers, immediately upon receipt of your letter we refunded back to her card the full amount we charged her and stopped all further charges Again, we apologize for any inconvenience this may have caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint [redacted] I am rejecting this response because: I requested a refund for 24 moths of billing. They refunded 12 months. Their statement that I have been given a complete refund is false. A complete refund would be for 54 months. Now, since they are claiming to give me a full refund I will respectfully request the full amount to be refunded of the additional 32 months, or $415.04 more dollars. Sincerely, Doug [redacted]
Complaint: [redacted] I am rejecting this response because: I have never used the account for business use since I do not have a business periodI also did not purchase gift cards, I bought prepaid cards instead for my personal useThe purchase of prepaid cards are not listed as violation in the Terms of Condition Sincerely, Allen L**