I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
class="MsoNoSpacing">Our records show that on 6/3/14, after making a purchase on [redacted]m,
[redacted] was presented with an offer for a membership to our
Freeshipping.com program with his eBay order confirmation. As he stated he accepted the offer for the 30
day trial.
However I can find no record of any emails from [redacted]
requesting that the membership be cancelled.
That is why he was charged. I
would appreciate it if [redacted] would email me directly at [redacted] letting me know
when and to what email address he sent the cancellation request. I would like
to find out why we did not receive them.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to his card the full amount we charged him. Again, we
apologize for any inconvenience this may have caused.
I have been a member of [redacted] for about four years. It seems that I started having a LOT of trouble just this year. I see this Marketing Group is now affiliated with them. I am 71 years old and a shut in so I order a lot on the computer. When I paid to rejoin in Oct.for a year they processed my orders then quit. I prefer to mail the claims in so I have no idea what they did with them. I finally got some nice person named Matt that took care of processing the claims, but that is not the end of the story. Now they refuse to pay me the 10% I should have gotten in that period. The one who gives me trouble is named Samatha. She resolves nothing and just comes back like everything is my fault. I would like to get what is due me than I will either ask for a refund for the rest of the year or stick it out and never join again. I do not know if the trouble is the fault of Clarus Marketing, but there is a big deal on the website about the recent joining with them. I do see [redacted] is listed here with their name listed.
Rieke B[redacted]
I apologize for any inconvenience. I see that these refunds went through today 11/24/14 and Mr. [redacted] should see them back on his credit card in 2-3 days.
Please cancel this recurring monthly charge of $12.97 itemized as IC *F[redacted]###-###-#### CT - with contact info of:
Doing business as:
CLARUS MKTG GRP
100 ROSCOMMON DR
STE 302
MIDDLETOWN
CT
**SSN**
UNITED STATES
Additional Information: ###-###-####
Reference: **SSN[redacted] Category: Merchandise & Supplies - Internet Purchase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much!
Sincerely, [redacted]
Thank you for the opportunity to
respond to this complaint.
I do apologize for any
inconvenience [redacted] encountered. As
a courtesy we processed the $25 [redacted] Gift...
card rebate on 6/10/14, and [redacted] should receive that shortly. It appears we did not receive the proper
documentation that was required at the time she submitted the claim.
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to her card the amount we charged for her monthly membership. Again, we apologize for any inconvenience
this may have caused.
If there are any further
questions [redacted] can contact me directly at arand@[redacted]
Thank you for the opportunity to respond to this complaint.
class="MsoNoSpacing">A review of our records shows that [redacted] registered for at
least 8 different [redacted] memberships from 2012 through 2014. She
registered for four separate memberships in 2014 where she submitted and received
payment for numerous claims totaling $462.53
Our Terms of Use clearly state that there is only one membership
allowed per household. I have enclosed a copy of those terms for you and Ms.
Bowers review. Because these terms were violated [redacted]s account was
cancelled and is not eligible to be reinstated.
[redacted] may go ahead and cash the check for $24.50 that she
received.
We respectfully believe that based on the violation of our Terms, that
[redacted] is not eligible to receive any additional compensation.
Please let me know if I can be of any further assistance.
referenced complaint submitted to
your office by Mr.[redacted]. We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on 7/31/2015, after making a purchase at [redacted] was offered a $10 cash back rebate on that
purchase. [redacted] clicked on the offer and arrived on our registration
page, which provided full details about the membership program and how he can
try the program at no cost for 7 days. The membership fee was listed directly
next to where [redacted] would have entered his credit card information.
Also, he had to agree to the terms and conditions that were listed on this
page, which again listed the membership fee. The terms also explained
that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
We have issued a refund for the membership fees that [redacted]
was charged. Those refunds should post back to his account within 2-5
business days.
If [redacted] has any additional questions he can certainly reach
out to me directly.
Thank you
for the opportunity to respond to this complaint,
sans-serif;">
As requested, we have cancelled Mr. [redacted]’s membership in our
program, and as a courtesy, a full refund to the credit card that was billed
has been processed.
Our records show Mr. [redacted] became a
member of FreeShipping.com on 12/18/13 when he saw our offer on his [redacted].com
order confirmation that said his order qualified for a shipping rebate. He
affirmatively accepted our offer and completed our membership registration
process.
We apologize for any confusion Mr. [redacted]’s
may have had regarding our program. The terms of our offer are given to
registrants three times during the enrollment process:
1. The
terms of the offer including all the billing details are displayed directly
adjacent to the area where the member enters their credit card information
2. These same terms are
displayed once again on the “new member welcome” screen that is displayed
immediately after a successful sign up. All new members are required to check a
box indicating they have read and understand the offer. It is impossible for a
member to join without checking this box first.
3. We also
send an electronic confirmation. The terms are sent a third time in the new
member welcome email that is sent to the email address provided by the member.
Again, we apologize for any confusion and as
mentioned previously, the account is closed and a full refund has been issued.
Thank you for the opportunity to respond to this complaint
class="MsoNormalCxSpMiddle">
I am sorry for any misunderstanding Mr. [redacted] had regarding the
program and how to claim his $25 [redacted] gift card.
As requested I have process a refund of the one $12.97 monthly charge
that Mr. [redacted] was billed. The second attempt to bill his card did not go
through. That is why he was unable to log in.
Mr.[redacted] did not complete the claim process to receive the $25
[redacted] gift card, and that is why it was not paid out. He would have received
detailed instructions in his welcome email as to what steps he needed to take.
Thank you for the opportunity to respond to
this...
complaint.
The original check # [redacted] for $25 was
sent to [redacted] on 12/22/14. Each time
[redacted] wrote in we informed her that a new check would be issued after 90
days from the date of check. This would bring the reissue date to 3/22/14.
However, as a courtesy, I have gone ahead
and resubmitted a request for a new check to go out this week. [redacted] should
receive it in 7-10 business days.
Please let me know if I can be of any
further assistance.
Hi, I am writing in regards to the above referenced complaint
submitted to your office by Mr. [redacted]. We regret any confusion or
inconvenience he experience when doing business with our company and trust...
that
this letter will address his concerns.
Mr. [redacted] saw our offer on [redacted]’s website on 7/31/2015 when he
was making a purchase. Once he clicked
the offer it would have connected him to the registration page on our site,
which provided full details about the subscription program, including the
monthly subscription for $12.97, and instructions on enrolling in the program
at no cost for 7 days. The terms on that page explained that if he did
not cancel his subscription by the end of the review, his subscription would
automatically continue and the monthly subscription fee would be charge to the
credit card account that he provided.
Our records show that he completed the registration process by
providing his full contact and account information and clicking the button that
states, “I agree to the offer details and the Terms of Use & Service” just
below the offer terms. Additionally, next to where the credit card
information was entered, was the subscription fee that would be charged if his
account was not cancelled in the review period. Shortly thereafter we
sent Mr. [redacted] a welcome email, again stating the terms of the subscription and
including the subscription fee.
Mr. [redacted] contacted us on 2/8/2016 and we issued a full refund
back to his account. That total amount
will be $90.79 and should post within 2-5 business days.
We apologize for any inconvenience this may have caused and I
would be more than happy to speak to Mr. [redacted] directly about this. He
can contact me directly at ###-###-####.
Thanks!
Mike
Hi,
I apologize for the inconvenience of this. We have not yet received the check back yet from the [redacted], therefore we will have to cancel that check and reissue a new one. The address that check was sent to is: [redacted]. That check will be sent out again within 2-5 business days.
If Mr. [redacted] wants to contact me directly he can certainly email me directly at [redacted].com or call me at [redacted].
Thanks, and sorry for the inconvenience.
[redacted]
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
class="MsoNoSpacing">Our records show that on 6/3/14, after making a purchase on [redacted]m,
[redacted] was presented with an offer for a membership to our
Freeshipping.com program with his eBay order confirmation. As he stated he accepted the offer for the 30
day trial.
However I can find no record of any emails from [redacted]
requesting that the membership be cancelled.
That is why he was charged. I
would appreciate it if [redacted] would email me directly at [redacted] letting me know
when and to what email address he sent the cancellation request. I would like
to find out why we did not receive them.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to his card the full amount we charged him. Again, we
apologize for any inconvenience this may have caused.
I have been a member of [redacted] for about four years. It seems that I started having a LOT of trouble just this year. I see this Marketing Group is now affiliated with them. I am 71 years old and a shut in so I order a lot on the computer. When I paid to rejoin in Oct.for a year they processed my orders then quit. I prefer to mail the claims in so I have no idea what they did with them. I finally got some nice person named Matt that took care of processing the claims, but that is not the end of the story. Now they refuse to pay me the 10% I should have gotten in that period. The one who gives me trouble is named Samatha. She resolves nothing and just comes back like everything is my fault. I would like to get what is due me than I will either ask for a refund for the rest of the year or stick it out and never join again. I do not know if the trouble is the fault of Clarus Marketing, but there is a big deal on the website about the recent joining with them. I do see [redacted] is listed here with their name listed.
Rieke B[redacted]
I apologize for any inconvenience. I see that these refunds went through today 11/24/14 and Mr. [redacted] should see them back on his credit card in 2-3 days.
Sincerley,
[redacted]
Please cancel this recurring monthly charge of $12.97 itemized as IC *F[redacted]###-###-#### CT - with contact info of:
Doing business as:
CLARUS MKTG GRP
100 ROSCOMMON DR
STE 302
MIDDLETOWN
CT
**SSN**
UNITED STATES
Additional Information: ###-###-####
Reference: **SSN[redacted] Category: Merchandise & Supplies - Internet Purchase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much!
Sincerely, [redacted]
Thank you for the opportunity to
respond to this complaint.
I do apologize for any
inconvenience [redacted] encountered. As
a courtesy we processed the $25 [redacted] Gift...
card rebate on 6/10/14, and [redacted] should receive that shortly. It appears we did not receive the proper
documentation that was required at the time she submitted the claim.
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to her card the amount we charged for her monthly membership. Again, we apologize for any inconvenience
this may have caused.
If there are any further
questions [redacted] can contact me directly at arand@[redacted]
Thank you for the opportunity to respond to this complaint.
class="MsoNoSpacing">A review of our records shows that [redacted] registered for at
least 8 different [redacted] memberships from 2012 through 2014. She
registered for four separate memberships in 2014 where she submitted and received
payment for numerous claims totaling $462.53
Our Terms of Use clearly state that there is only one membership
allowed per household. I have enclosed a copy of those terms for you and Ms.
Bowers review. Because these terms were violated [redacted]s account was
cancelled and is not eligible to be reinstated.
[redacted] may go ahead and cash the check for $24.50 that she
received.
We respectfully believe that based on the violation of our Terms, that
[redacted] is not eligible to receive any additional compensation.
Please let me know if I can be of any further assistance.
Hi,*
I write in regards to the above...
referenced complaint submitted to
your office by Mr.[redacted]. We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on 7/31/2015, after making a purchase at [redacted] was offered a $10 cash back rebate on that
purchase. [redacted] clicked on the offer and arrived on our registration
page, which provided full details about the membership program and how he can
try the program at no cost for 7 days. The membership fee was listed directly
next to where [redacted] would have entered his credit card information.
Also, he had to agree to the terms and conditions that were listed on this
page, which again listed the membership fee. The terms also explained
that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
We have issued a refund for the membership fees that [redacted]
was charged. Those refunds should post back to his account within 2-5
business days.
If [redacted] has any additional questions he can certainly reach
out to me directly.
Thank you
for the opportunity to respond to this complaint,
sans-serif;">
As requested, we have cancelled Mr. [redacted]’s membership in our
program, and as a courtesy, a full refund to the credit card that was billed
has been processed.
Our records show Mr. [redacted] became a
member of FreeShipping.com on 12/18/13 when he saw our offer on his [redacted].com
order confirmation that said his order qualified for a shipping rebate. He
affirmatively accepted our offer and completed our membership registration
process.
We apologize for any confusion Mr. [redacted]’s
may have had regarding our program. The terms of our offer are given to
registrants three times during the enrollment process:
1. The
terms of the offer including all the billing details are displayed directly
adjacent to the area where the member enters their credit card information
2. These same terms are
displayed once again on the “new member welcome” screen that is displayed
immediately after a successful sign up. All new members are required to check a
box indicating they have read and understand the offer. It is impossible for a
member to join without checking this box first.
3. We also
send an electronic confirmation. The terms are sent a third time in the new
member welcome email that is sent to the email address provided by the member.
Again, we apologize for any confusion and as
mentioned previously, the account is closed and a full refund has been issued.
The refund is being processd and they should see it back on their account in 3-5 business days.
Thank you for the opportunity to respond to this complaint
class="MsoNormalCxSpMiddle">
I am sorry for any misunderstanding Mr. [redacted] had regarding the
program and how to claim his $25 [redacted] gift card.
As requested I have process a refund of the one $12.97 monthly charge
that Mr. [redacted] was billed. The second attempt to bill his card did not go
through. That is why he was unable to log in.
Mr.[redacted] did not complete the claim process to receive the $25
[redacted] gift card, and that is why it was not paid out. He would have received
detailed instructions in his welcome email as to what steps he needed to take.
I hope this resolve the matter.
Thank you for the opportunity to respond to
this...
complaint.
The original check # [redacted] for $25 was
sent to [redacted] on 12/22/14. Each time
[redacted] wrote in we informed her that a new check would be issued after 90
days from the date of check. This would bring the reissue date to 3/22/14.
However, as a courtesy, I have gone ahead
and resubmitted a request for a new check to go out this week. [redacted] should
receive it in 7-10 business days.
Please let me know if I can be of any
further assistance.
Hi, I am writing in regards to the above referenced complaint
submitted to your office by Mr. [redacted]. We regret any confusion or
inconvenience he experience when doing business with our company and trust...
that
this letter will address his concerns.
Mr. [redacted] saw our offer on [redacted]’s website on 7/31/2015 when he
was making a purchase. Once he clicked
the offer it would have connected him to the registration page on our site,
which provided full details about the subscription program, including the
monthly subscription for $12.97, and instructions on enrolling in the program
at no cost for 7 days. The terms on that page explained that if he did
not cancel his subscription by the end of the review, his subscription would
automatically continue and the monthly subscription fee would be charge to the
credit card account that he provided.
Our records show that he completed the registration process by
providing his full contact and account information and clicking the button that
states, “I agree to the offer details and the Terms of Use & Service” just
below the offer terms. Additionally, next to where the credit card
information was entered, was the subscription fee that would be charged if his
account was not cancelled in the review period. Shortly thereafter we
sent Mr. [redacted] a welcome email, again stating the terms of the subscription and
including the subscription fee.
Mr. [redacted] contacted us on 2/8/2016 and we issued a full refund
back to his account. That total amount
will be $90.79 and should post within 2-5 business days.
We apologize for any inconvenience this may have caused and I
would be more than happy to speak to Mr. [redacted] directly about this. He
can contact me directly at ###-###-####.
Thanks!
Mike
Hi,
I apologize for the inconvenience of this. We have not yet received the check back yet from the [redacted], therefore we will have to cancel that check and reissue a new one. The address that check was sent to is: [redacted]. That check will be sent out again within 2-5 business days.
If Mr. [redacted] wants to contact me directly he can certainly email me directly at [redacted].com or call me at [redacted].
Thanks, and sorry for the inconvenience.
[redacted]