Thank you for the opportunity to respond to this complaint
I apologize for any inconvenience *** *** has been
causedI am
not showing any record of the 10/1/call but will be looking into that further
*** *** membership has been cancelled and I have processed a
full refund
Complaint: ***
I am rejecting this response because:
I feel some of the "facts" are not factualI did not ever receive an email regarding this companyThey say they have refunded the amount charged to my card...fully...they refunded the last charge of $12.97, only
It seems like a shady way of doing business
Sincerely,
* ***
I write in regards to the above referenced complaint submitted to your office by *** *** We apologize for the delay in our response
Calibri, sans-serif;">As an initial matter, we would like to note that *** ***s complaint with your office is entirely without merit as he mis-used our service for unauthorized purposes, in violation of our terms of use. We have accordingly terminated his membership with us. As background, we host a membership program that allows consumers the ability to, among other benefits, obtain rebates for shipping charges they may incur when shopping online and receive 10% cash back on products purchased from various online merchants, which is paid out in the form of a check each calendar quarter. Consumers enroll in our program online, which involves their providing personal contact and account information for program billing, and reading and agreeing to our terms of use, which, among other things, prohibits the use of our program for commercial purposes We believe that *** *** used our service for a commercial enterprise, in violation of our membership terms. The purchases he made for which he seeks the 10% cash back benefit were for gift cards and various other high volume orders. In our experience, accounts displaying these types of characteristics typically involve a commercial enterprise, and as a result, we terminated *** *** membership, which we have the right to do under the program terms. As a courtesy accommodation, we issued MrCoulier a full refund of his membership fees. However, we refuse to honor his rebate requests due to his misuse and abuse of our program. If you need any additional information, please feel free to contact me directly Sincerely, *** *** Customer Service Manager
I write in regards to the above referenced complaint submitted to
your office by Ms***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this
letter
will address her concerns.
Our records show that on May
5, 2014, after making a purchase on ***.com, Ms*** was presented
with an offer for a membership to our Freeshipping.com program with her ***.com
order confirmation. Ms*** clicked on
the offer and arrived on our order registration page, which provided full
details about the membership program and how she can try the program at no cost
for days. The terms on that page
explained that if she did not cancel her membership by the end of the trial,
her membership would automatically continue and the monthly membership fee
would be charged to the credit card account that she provided. Our records show she cancelled after those
days and that is why she was charged the membership fee of $
Our records show that she
completed the registration process by providing her full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent Ms*** a welcome e-mail with full information on how she
can access and enjoy her program benefits.
The rebate she submitted for
the shipping charges would be paid out in 3-weeksThis information was
outlined when she submitted the claimI have processed the claim for her now
and she should receive the $check in 5-business days
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to her card the full amount we charged and stopped all further
charges. Again, we apologize for any
inconvenience this may have caused
If you need any additional
information, please feel free to contact me directly
This review involves both *** *** *** ** ***", and the "** *** *** ** *** *** ***." I placed my order in mid- July After countless calls with customer service over the next two months, and getting the same answer (it's in the warehouse, it's backordered, we're moving, etc.) I finally received the products I ordered on Late September The products were fine, however after combing back through my bank statements I noticed $charges over the past months from this company I called back and they advised that I may have been mistakenly signed up for the VIP package, which includes 10% off and Free Shipping The woman on the phone at "** *** *** ** ***" assured me that both charges would be refunded, and I would be refunded the free shipping and 10% off on my card, and that I would see this within hours days later, I called the same company back, and a different representative told me that "** *** *** ** ***" is not the company that runs the VIP portion, and I would have to call a different line I asked her to check my account for any notes from the call days prior, and there were no notes My "VIP" account was not closed or any other action I called the VIP Line, and was able to get my VIP account closed When I explained the situation to the VIP representative, she very hastily told me that "** *** *** ** ***" representatives DO NOT have the authority to make changes to the VIP accounts She did refund the last of the $charge that I unknowingly incurred, but not the other I then called back "** *** *** ** ***" and explained what was going on, and they basically said even though one of their company's representatives assured me that this would be handled one way, now they just can't do anything to remedy the issueI would never, ever recommend this company to anyone This has been nothing but a headache from the moment I ordered the itemsIn my opinion this "VIP" package they shove on their customers is an absolute scamThe customer service is terrible for both companies
Complaint: ***
From: *** *** Sent: Monday, July 07, 1:PMTo: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
Thank you for checking into this complaint for meYesterday I was able to get hold of their customer service department and they said that they would take my name off their list and that they would not charge meI am still upset at their underhanded way of doing businessWith a promise of a rebate for an order I made with another company, they never once mentioned that it was tricking me into giving them personal information under a pretenseWhen I thought I was getting a rebate, instead I find out that it was a marketing scam to get my credit card #Never once did it mention that there would be a monthly charge on my credit cardAlthough they cancelled my *** *** membership that cost a month, I still feel that they committed a fraud on me in the first placeThank you for investigating this unscrupulous business practice. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hi, I am unsure of the reason we received this rejection As stated in the previous response we did refund *** ***s account in full That amount was $and should have posted back to *** *** account
Please let me know if there is anything else we can help withThanks!
Thank you for the opportunity to respond to this complaint.
class="MsoNormal">I have looked into the claim in question regarding Mrs
***’s check. The check was sent to her on 9/30/for $10.
The check is a real, live check. The top portion of the check is the
check stub, showing the check number, amount paid, date it was sent, and your
name
The next portion includes the rebate number, rebate description
and the gross amount
The bottom portion, which you must tear off is the actual
check. This is the part of the check that you must bring to the bank
If there is anything else that I can clarify I would be happy for
Mrs*** to reach out to me directly at ###-###-#### or ***.
Thanks!
Hi,
Thank you for the opportunity to respond to this complaint
I have reviewed *** *** account and found that we did reissue those checks for him The checks were sent out to the address that he provided on 6/24/ Those should
arrive within 2-business days The address those checks were sent to was:
*** * *** ***
*** * ** ***
Please let me know if there is anything else I can help with.
Thanks!
Thank you for the opportunity to respond to this rejection
While we were investigating M** *** *ccount we noticed that she had the previous membership Immediately upon finding this, her account was cancelled and she was notified via email I apologize for the confusion, however *** *** must agree to our terms and conditions prior to joining Since *** *** *as unable to take advantage of our program we immediately issued the monthly refunds back to her account These should have posted to her account by now
If she has any other questions I would be more than happy to answer
Thanks!
Thank you for the opportunity to respond to this complaintI have investigated *** *** account and found that he has signed up for multiple *** memberships. Since there has been accounts opened up by *** ***. Some of them needed a slightly
different email address to be able to be registered with ***Opening of multiple accounts is a violation of our terms and conditions. When *** *** had signed up, he needed to check the box that states he understands and agrees to our terms and conditionsI have also copied our terms and conditions for reviewBelow please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other PromotionsAny free trial or other promotion that provides membership access to the Service must be used within the specified time of the trialYou must cancel your membership before the end of the trial period in order to avoid being charged a membership feeThere is a limit of one membership and one introductory/premium offer per householdAs a courtesy I have processed those missing rebates. The total amount will be $11.30. The check will be sent out within 2-business days*** *** can reach out to me directly if he has any further questionsThanks!!
Complaint: ***
I am rejecting this response because: there hundreds of people that are being deceived by themThe product has NO value and is a scam to sepeated people from there moneyAt years old this is the only time that I have contacted the Revdex.com about a "business"Look up on line about the number of people that have been deceivedThe email sent was in junk email and was not readNot that I have been robbed of $over the months with no service no other contact that I know ofBottom line is that desertion is the foundation of their business model
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: This company has not addressed the numerous other purchases that I made from retailers such as Best Buy, *** *** *** and LTD Commodities! There has been numerous purchases that were made and I EXPECT to receive my money that I was promisedThis company already has numerous complaints regarding their lack of fulfilling the agreed upon service that they CHARGE for! I have already filed a complaint with the *** *** *** *** *** office regarding the fraudulent activity of this companyThey are a scamI have also contacted all of the company's that I have made purchases throw and informing them that they have a company using their stores to claim 10% cash back and free shipping rebates!
I am no expecting anything else but was guaranteed I would receive for my subscription that I paidI have proof of said purchases made to the mentioned companies shipped or picked up to ME!
Sincerely,
*** ***
Hi, we apologize for the trouble that Mr*** is having with
our program.
sans-serif;">
We have attempted to locate an account for Mr*** by
referencing the name, state, zip and address and have not been able to.
We want to resolve any concerns Mr*** has with our program, but at this
time we do not believe he has joined our ***
program. I would be happy to speak with Mr*** directly regarding
this issue, which may allow us to find the account in question should he have
enrolled.
Please contact me
directly at ***
or call me at *** ***. If we do locate an account we will
immediately cancel the account and refund those charges back to him
Thanks,
***
Hi,
Thank you for the opportunity to respond to this complaint I see that *** *** does have $that will be paid out to her on 7/15/ As explained in our terms and conditions that she agreed to when she signed up cash back is paid out quarterly
This is also shown to her when she was active in her Saving's Center
I do see that there was one purchase that *** *** inquired about that did not show up in her account When we reached out to the affiliate network they reported that purchase data back to us and we did add that *** purchase to her account on 5/2/and also sent her an email regarding this
Please let me know if she has any further questions
Thanks!
Thank you for the opportunity to respond to
this complaint
Our records indicate that *** *** Joined *** originally on on 5/10/and cancelled on 5/30/He submitted
and was paid his Introductory rebate of $for shipping charges on 6/14/
He then joined again on
5/9/and
cancelled on 5/12/He submitted another Introductory claim for $15, and a
check was sent on 6/21/This claim should not have been valid as we only
allow one membership and one introductory claim per householdHowever we did
honor it this time for him
As a courtesy I will have the check
cancelled and then resubmit the claim for payment earlier than the required
day wait It will take about weeks for
this to process, so *** *** should expect the check in about 14-business
days
Thank you
On Wed, Aug 6, at 11:AM, *** *** ***> wrote:
Good Morning, To whom it may concern I still have yet to receive my payment from the company in which they stated that I should receive my payment by July 29,
Thank you!
Thank you for the opportunity to respond to this complaint
I apologize for any inconvenience *** *** has been
causedI am
not showing any record of the 10/1/call but will be looking into that further
*** *** membership has been cancelled and I have processed a
full refund
Complaint: ***
I am rejecting this response because:
I feel some of the "facts" are not factualI did not ever receive an email regarding this companyThey say they have refunded the amount charged to my card...fully...they refunded the last charge of $12.97, only
It seems like a shady way of doing business
Sincerely,
* ***
I write in regards to the above referenced complaint submitted to your office by *** *** We apologize for the delay in our response
Calibri, sans-serif;">As an initial matter, we would like to note that *** ***s complaint with your office is entirely without merit as he mis-used our service for unauthorized purposes, in violation of our terms of use. We have accordingly terminated his membership with us. As background, we host a membership program that allows consumers the ability to, among other benefits, obtain rebates for shipping charges they may incur when shopping online and receive 10% cash back on products purchased from various online merchants, which is paid out in the form of a check each calendar quarter. Consumers enroll in our program online, which involves their providing personal contact and account information for program billing, and reading and agreeing to our terms of use, which, among other things, prohibits the use of our program for commercial purposes We believe that *** *** used our service for a commercial enterprise, in violation of our membership terms. The purchases he made for which he seeks the 10% cash back benefit were for gift cards and various other high volume orders. In our experience, accounts displaying these types of characteristics typically involve a commercial enterprise, and as a result, we terminated *** *** membership, which we have the right to do under the program terms. As a courtesy accommodation, we issued MrCoulier a full refund of his membership fees. However, we refuse to honor his rebate requests due to his misuse and abuse of our program. If you need any additional information, please feel free to contact me directly Sincerely, *** *** Customer Service Manager
I write in regards to the above referenced complaint submitted to
your office by Ms***We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this
letter
will address her concerns.
Our records show that on May
5, 2014, after making a purchase on ***.com, Ms*** was presented
with an offer for a membership to our Freeshipping.com program with her ***.com
order confirmation. Ms*** clicked on
the offer and arrived on our order registration page, which provided full
details about the membership program and how she can try the program at no cost
for days. The terms on that page
explained that if she did not cancel her membership by the end of the trial,
her membership would automatically continue and the monthly membership fee
would be charged to the credit card account that she provided. Our records show she cancelled after those
days and that is why she was charged the membership fee of $
Our records show that she
completed the registration process by providing her full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent Ms*** a welcome e-mail with full information on how she
can access and enjoy her program benefits.
The rebate she submitted for
the shipping charges would be paid out in 3-weeksThis information was
outlined when she submitted the claimI have processed the claim for her now
and she should receive the $check in 5-business days
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to her card the full amount we charged and stopped all further
charges. Again, we apologize for any
inconvenience this may have caused
If you need any additional
information, please feel free to contact me directly
This review involves both *** *** *** ** ***", and the "** *** *** ** *** *** ***." I placed my order in mid- July After countless calls with customer service over the next two months, and getting the same answer (it's in the warehouse, it's backordered, we're moving, etc.) I finally received the products I ordered on Late September The products were fine, however after combing back through my bank statements I noticed $charges over the past months from this company I called back and they advised that I may have been mistakenly signed up for the VIP package, which includes 10% off and Free Shipping The woman on the phone at "** *** *** ** ***" assured me that both charges would be refunded, and I would be refunded the free shipping and 10% off on my card, and that I would see this within hours days later, I called the same company back, and a different representative told me that "** *** *** ** ***" is not the company that runs the VIP portion, and I would have to call a different line I asked her to check my account for any notes from the call days prior, and there were no notes My "VIP" account was not closed or any other action I called the VIP Line, and was able to get my VIP account closed When I explained the situation to the VIP representative, she very hastily told me that "** *** *** ** ***" representatives DO NOT have the authority to make changes to the VIP accounts She did refund the last of the $charge that I unknowingly incurred, but not the other I then called back "** *** *** ** ***" and explained what was going on, and they basically said even though one of their company's representatives assured me that this would be handled one way, now they just can't do anything to remedy the issueI would never, ever recommend this company to anyone This has been nothing but a headache from the moment I ordered the itemsIn my opinion this "VIP" package they shove on their customers is an absolute scamThe customer service is terrible for both companies
Complaint: ***
From: *** *** Sent: Monday, July 07, 1:PMTo: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #***
Thank you for checking into this complaint for meYesterday I was able to get hold of their customer service department and they said that they would take my name off their list and that they would not charge meI am still upset at their underhanded way of doing businessWith a promise of a rebate for an order I made with another company, they never once mentioned that it was tricking me into giving them personal information under a pretenseWhen I thought I was getting a rebate, instead I find out that it was a marketing scam to get my credit card #Never once did it mention that there would be a monthly charge on my credit cardAlthough they cancelled my *** *** membership that cost a month, I still feel that they committed a fraud on me in the first placeThank you for investigating this unscrupulous business practice. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hi, I am unsure of the reason we received this rejection As stated in the previous response we did refund *** ***s account in full That amount was $and should have posted back to *** *** account
Please let me know if there is anything else we can help withThanks!
Thank you for the opportunity to respond to this complaint.
class="MsoNormal">I have looked into the claim in question regarding Mrs
***’s check. The check was sent to her on 9/30/for $10.
The check is a real, live check. The top portion of the check is the
check stub, showing the check number, amount paid, date it was sent, and your
name
The next portion includes the rebate number, rebate description
and the gross amount
The bottom portion, which you must tear off is the actual
check. This is the part of the check that you must bring to the bank
If there is anything else that I can clarify I would be happy for
Mrs*** to reach out to me directly at ###-###-#### or ***.
Thanks!
CANCEL Free Shipping
Hi,
Thank you for the opportunity to respond to this complaint
I have reviewed *** *** account and found that we did reissue those checks for him The checks were sent out to the address that he provided on 6/24/ Those should
arrive within 2-business days The address those checks were sent to was:
*** * *** ***
*** * ** ***
Please let me know if there is anything else I can help with.
Thanks!
Thank you for the opportunity to respond to this rejection
While we were investigating M** *** *ccount we noticed that she had the previous membership Immediately upon finding this, her account was cancelled and she was notified via email I apologize for the confusion, however *** *** must agree to our terms and conditions prior to joining Since *** *** *as unable to take advantage of our program we immediately issued the monthly refunds back to her account These should have posted to her account by now
If she has any other questions I would be more than happy to answer
Thanks!
Thank you for the opportunity to respond to this complaintI have investigated *** *** account and found that he has signed up for multiple *** memberships. Since there has been accounts opened up by *** ***. Some of them needed a slightly
different email address to be able to be registered with ***Opening of multiple accounts is a violation of our terms and conditions. When *** *** had signed up, he needed to check the box that states he understands and agrees to our terms and conditionsI have also copied our terms and conditions for reviewBelow please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other PromotionsAny free trial or other promotion that provides membership access to the Service must be used within the specified time of the trialYou must cancel your membership before the end of the trial period in order to avoid being charged a membership feeThere is a limit of one membership and one introductory/premium offer per householdAs a courtesy I have processed those missing rebates. The total amount will be $11.30. The check will be sent out within 2-business days*** *** can reach out to me directly if he has any further questionsThanks!!
Complaint: ***
I am rejecting this response because: there hundreds of people that are being deceived by themThe product has NO value and is a scam to sepeated people from there moneyAt years old this is the only time that I have contacted the Revdex.com about a "business"Look up on line about the number of people that have been deceivedThe email sent was in junk email and was not readNot that I have been robbed of $over the months with no service no other contact that I know ofBottom line is that desertion is the foundation of their business model
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: This company has not addressed the numerous other purchases that I made from retailers such as Best Buy, *** *** *** and LTD Commodities! There has been numerous purchases that were made and I EXPECT to receive my money that I was promisedThis company already has numerous complaints regarding their lack of fulfilling the agreed upon service that they CHARGE for! I have already filed a complaint with the *** *** *** *** *** office regarding the fraudulent activity of this companyThey are a scamI have also contacted all of the company's that I have made purchases throw and informing them that they have a company using their stores to claim 10% cash back and free shipping rebates!
I am no expecting anything else but was guaranteed I would receive for my subscription that I paidI have proof of said purchases made to the mentioned companies shipped or picked up to ME!
Sincerely,
*** ***
Hi, we apologize for the trouble that Mr*** is having with
our program.
sans-serif;">
We have attempted to locate an account for Mr*** by
referencing the name, state, zip and address and have not been able to.
We want to resolve any concerns Mr*** has with our program, but at this
time we do not believe he has joined our ***
program. I would be happy to speak with Mr*** directly regarding
this issue, which may allow us to find the account in question should he have
enrolled.
Please contact me
directly at ***
or call me at *** ***. If we do locate an account we will
immediately cancel the account and refund those charges back to him
Thanks,
***
Complaint: ***
I am rejecting this response because: There was no credit issued so far
Sincerely,
*** ***
Hi,
Thank you for the opportunity to respond to this complaint I see that *** *** does have $that will be paid out to her on 7/15/ As explained in our terms and conditions that she agreed to when she signed up cash back is paid out quarterly
This is also shown to her when she was active in her Saving's Center
I do see that there was one purchase that *** *** inquired about that did not show up in her account When we reached out to the affiliate network they reported that purchase data back to us and we did add that *** purchase to her account on 5/2/and also sent her an email regarding this
Please let me know if she has any further questions
Thanks!
Thank you for the opportunity to respond to
this complaint
Our records indicate that *** *** Joined *** originally on on 5/10/and cancelled on 5/30/He submitted
and was paid his Introductory rebate of $for shipping charges on 6/14/
He then joined again on
5/9/and
cancelled on 5/12/He submitted another Introductory claim for $15, and a
check was sent on 6/21/This claim should not have been valid as we only
allow one membership and one introductory claim per householdHowever we did
honor it this time for him
As a courtesy I will have the check
cancelled and then resubmit the claim for payment earlier than the required
day wait It will take about weeks for
this to process, so *** *** should expect the check in about 14-business
days
Thank you
On Wed, Aug 6, at 11:AM, *** *** ***> wrote:
Good Morning, To whom it may concern I still have yet to receive my payment from the company in which they stated that I should receive my payment by July 29,
Thank you!