Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate your assistance in this matter. I would like it noted, however, that this business lied to me on at least two occasions in regards to the gift card being mailed. It was not actually mailed until June 17, after I had submitted my complaint to the Revdex.com. Please see the attached photo for confirmation. Also, they never requested any additional information after I submitted my claim to their company (which was several months ago).
Sincerely,
[redacted]
hello, I did do some shopping online with [redacted] ** over the holidays but never gave any of my bank information to Magswaps.com. this company is running a scam by going through [redacted] ** to get peoples bank information. I did contact my bank in regards to my overdraft fee that magswap caused and they gave me all the information that magswap needed to be able to refund me back the $35 fee that was charged to my account which I did forward to magswap a few days ago and never received a response back. I also sent magswap a email stating that I wanted to see proof that I gave them my bank information and approve them to go into my account and withdrawl money which they failed to do so.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint,
font-family: 'Segoe UI', sans-serif;">
Our records show that on 11/21/13 when shopping
on [redacted].coim.com, Ms. [redacted] was presented with an opportunity to try our MagSwap
membership program, which included a 60 day trial and a $10 [redacted] ** Gift
Card as an Introductory Premium..
The full terms of the offer, which were
presented clearly and conspicuously on the offer page, disclosed that if she
didn’t cancel her membership in this program by the end of the trial, it would
automatically continue and the regular monthly price would be billed to the
credit card number she provided. Our records show that she accepted
this offer and completed her online enrollment.
Shortly after she enrolled, we sent a welcome
email to the email address provided. This email gave Ms. [redacted]
details of the program’s 60 day trial, as well as instructions on how to cancel
her membership. Our records show that she never cancelled and we
charged her account the monthly $9.97 membership fee.
On 11/21/13 Ms. [redacted] submitted the rebate
form to claim her $10 [redacted] ** Gift Card. This card was subsequently mailed
to her on 12/27/13.
Ms. [redacted] cancelled her membership on 3/6/14
and since we value and strive to please our customers, we happily refund back
to her card the full amount we have charged her and stopped all further
charges.
Since Ms. [redacted] was made aware of the terms of
the membership and that she would be billed if she did not cancel within the 30
day trial, we respectfully decline her claim that we are responsible for any
overdraft fees. We recommend that she contact her bank directly if she feels
these fees are excessive.
Again, we apologize for any confusion and as
mentioned previously, the account is closed and a full refund has been issued
I write in regards to the above referenced complaint submitted to your office by Mr. [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his...
concerns. Our records show that on March 15th, 2016, after making an online purchase on [redacted]r was presented with an ad banner promoting our [redacted] program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel her subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. [redacted] welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy her program benefits and reiterating the program billing terms. Ms. [redacted] called us on August 19th, 2016 to cancel her account and receive a refund, which we did on June 17th, 2016. This refund should have posted to her account by now, if not please let me know.
Thank you for the opportunity to respond to this complaint. I have looked into Mr. [redacted] account and found that his account was in violation of our terms and conditions. Mr. [redacted] account was closed on July 5th, 2016 after we noticed his account was being used for...
purposes that violate our terms and conditions. [redacted] is intended for personal reasons only. Due to the high volume of items being ordered we believed this account was being used for re-sale/business purposes. Also, regardless of the business use, all of Mr. [redacted] purchases were for Gift Cards. As stated in our Terms of Service Gift Cards are not eligible for Cash Back. I included this excerpt below:
Purchases of gift cards and/or e-gift cards are not eligible for 10% cash back.
At the time we investigated this account, since [redacted] was never able to take advantage of our program we decided to refund the membership fee to him on July 5th, 2016. That should have posted by now. Please let me know if you have any other questions.
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her...
concerns. Our records show that on November 14th, 2016, after making an online purchase on [redacted], [redacted] was presented with an ad banner promoting our [redacted]. Ms. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. Ms. [redacted] contacted us on 11/21/2016 to cancel her account and we did issue a full refund of $9.97 back to her at that time. That should have posted to her account, if not please let me know. Again, we regret any inconvenience this may have caused [redacted]
Complaint[redacted]
I am rejecting this response because:
I requested a refund for 24 moths of billing. They refunded 12 months. Their statement that I have been given a complete refund is false. A complete refund would be for 54 months.
Now, since they are claiming to give me a full refund I will respectfully request the full amount to be refunded of the additional 32 months, or $415.04 more dollars.
Sincerely,
Doug [redacted]
To answer [redacted]esponse, as soon as we shut down his account for the fraudulent use, we immediately refunded him both of his membership fees, since he was unable to take advantage of our program. Both of those membership fees should have posted back to his account, if not please let me know and I'd be happy to look into that.
Once we deem that the account in question is being used for reasons other than personal use, we are unable to payout any of the rebates. We believe that it is very clearly listed, in both the Terms of Use and the Terms of Service that he had to agree to, as it is listed in numerous places.
Please let me know if I can be of further assistance.
Thank you for the opportunity to respond to this complaint.
Our records show that [redacted] registered for a[redacted] membership on three separate...
occasions. Once on April, 12, 201, and twice on November 10, 2013, (using two different email addresses). On each occasion she was shopping on [redacted] when she was presented with an opportunity to try our[redacted] membership program for a 30 day trial.
I believe it is this second account that she registered for on November 10, 2013 that is causing the issue of her seeing the charges continue. Because it was a different email address it had remained open.
Additionally the full terms of the offer, which were presented clearly and conspicuously on the offer page, disclosed that if she didn’t cancel her membership in this program by the end of the trial, it would automatically continue and the regular monthly price would be billed to the credit card number she provided. Our records show that she accepted this offer and completed her online enrollment.
Shortly after each enrollment we sent a welcome email to the email address provided. This email gave [redacted] details of the program’s 30 day trial, as well as instructions on how to cancel her membership. Our records show that she never cancelled and we charged her account the monthly $12.97 membership fee.
[redacted] cancelled two of the memberships. One was cancelled on 12/8/11 and the other one on 4/8/14.
I apologize for any inconvenience [redacted] has encountered. I have cancelled the third membership and processed a full refund for all charges on all three accounts
Hi,
Thank you for the opportunity to respond to this
complaint.
Mrs. [redacted]’s claim was paid on 1/27/2016. ...
That check was sent to the address that she
provided when she signed up with our program.
The address is:
[redacted]
The check has not yet been returned to us via the USPS. If it is returned we will reissue that for
you immediately. Please also let me know
if the address shown above is not correct.
Thanks!
Mike
Thank you for the opportunity to respond to this complaint. I have investigated M[redacted] account and found that she has signed up for multiple [redacted]m memberships. [redacted] has signed up for 2 memberships within days of each other. Her first account she...
cancelled when she was billed on 10/10/2016 and then days later signed up for another free trial on 10/19/2016. Both accounts have the same email address, name and address on the account. Opening of multiple accounts is a violation of our terms and conditions. When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditions. I have also copied our terms and conditions for review. Below please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other Promotions. Any free trial or other promotion that provides membership access to the Service must be used within the specified time of the trial. You must cancel your membership before the end of the trial period in order to avoid being charged a membership fee. There is a limit of one membership and one introductory/premium offer per household. Also, it seems the account is being used for business use. Many of the orders on the account are high volume orders, in our experience, accounts displaying these types of characteristics typically involve a commercial enterprise. As a courtesy, we issued [redacted] a full refund of the membership charges on the newest account since she was unable to take advantage of that membership. [redacted] can reach out to me directly if she has any further questions. Thanks!!
Thank you for the opportunity to respond to this complaint,
I am sorry that Mr. [redacted] does not remember registering and apologize again for any misunderstanding or confusion this has caused.
His account has been closed and a refund processed.
Since this was an online join there is no invoicei to send to him. When registering he provided a unique password of [redacted]. I have also resent to him the Welcome email he would have received, along with the cancel and refund email.
At this point this is nothing further I can provide to him and believe this should satisfactorily settle the matter.
Mr. [redacted] can alwasy contact me directly at [redacted].
Thank you
Complaint: [redacted]
I am rejecting this response because:
On January 26, 2016, I received an email from the Revdex.com in CT regarding the merchant's ([redacted]) terms of settlement for the above complaint. The terms were the merchant would pay the outstanding balance on my account which included shipping/handling, and cash back. I received the shipping and handling but only $5.72 in cash back. I had an outstanding cash back balance of $258.55 from 10/04/15 through 12/25/15 leaving a balance of $252.83 after the $5.72 that I received.
However, I'm willing to settle for the cash back for the following purchases totaling $197.03 and they can keep the rest. These are the double cash back and one large cash back for appliances purchased at [redacted]
Since the merchant reneged on the agreement I'm asking that the case be reopened. If Revdex.com can't get a resolution for this case it will have to be closed as unresolved and I'll seek other avenues in which to collect what's due me.
I write in regards to the above referenced complaint submitted to
your office by Ms. [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this...
letter
will address her concerns.
Our records show that on March
21, 2011, after making a purchase on [redacted].com, Ms. [redacted] was
presented with an offer for a membership to our Freeshipping.com program with
her [redacted] order confirmation.
Ms. [redacted] clicked on the offer and arrived on our order registration
page, which provided full details about the membership program and how she can
try the program at no cost for 30 days.
The terms on that page explained that if she did not cancel her
membership by the end of the trial, her membership would automatically continue
and the monthly membership fee would be charged to the credit card account that
she provided.
Our records show that she
completed the registration process by providing her full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent Ms. [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to her card the full amount we charged her and stopped all
further charges. Again, we apologize for
any inconvenience this may have caused.
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that after making a...
purchase on [redacted],
[redacted] was presented with an offer for a membership to our
[redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the membership
program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I
agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to her card all
charges she requested from May 2013 to present, and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
Hi, I am writing in regards to the above reference complaint submitted
to your office by Mr. [redacted]. We regret any confusion or inconvenience
he experienced when doing business with our company and trust...
that this letter
will address his concerns.
Mr. [redacted] would have seen our offer on the [redacted] site and
once he clicked it, connected to [redacted].com. This would have
connected him to the registration page on our site, which provided full details
about the subscription program, including the monthly
subscription for $12.97, and instructions on enrolling in the program at no cost for 30
days. The terms on that page explained that if he did not cancel his
subscription by the end of the review, his subscription would
automatically continue and the monthly subscription fee
would be charged to the credit card account that he provided.
Our records show that he completed the registration process by
providing his full contact and account information and clicking the button that
states, “I agree to the offer details and the Terms of Use & Service” just
below the offer terms. Additionally, next to where the credit card
information was entered, was the subscription fee that would be charged if his
account was not cancelled in the review period. Shortly thereafter we
sent Mr. [redacted] a welcome email, again stating the terms of the subscription
and including the subscription fee a third time.
Mr. [redacted] contacted our customer service team on 6/17/2015 where
all his issues were addressed. His rebate was put into process and will
be sent out in 2-5 business days. Also, his account was cancelled and he
was issued a refund on 6/17/2015 which should post back to his account within 5
business days.
We apologize for any inconvenience this may have caused. If
there are any additional questions I would be more than happy to help.
Sincerely,
Hello,
Thank you for the opportunity to answer
this...
complaint. We apologize for any
confusion that Mr. [redacted] had with our program receiving his gift card. Mr. [redacted]’s gift card was initially
submitted on 7/5/2014 and was processed and sent to his address within the 3-6
week processing period on 8/12/2014. On
9/25/2014 we received Mr. [redacted]’s gift card back as undeliverable from the [redacted]. Mr. [redacted] contacted us on
5/11/2015, at that time we updated his address and resubmitted this gift card,
which was sent out today, 5/12/2015. Mr.
[redacted] should be receiving his gift card in the mail within 5-7 business
days.
If Mr. [redacted] does not receive the gift card please feel free to have him
contact me directly and I would be more than happy to assist him.
Thank you
[redacted]
Hi,
The cash back is paid out at the end of the quarter. However, as a courtesy I have put that into process for you. You will be receiving a check for the amounts given below in your complaint. Thanks!Mike
Thank you for the opprotunity to respond to this complaint.
When I spoke with [redacted] this morning, 9/30/14, I informed
her that while in the process of auditing our files for the quarterly Cash Back
Payout, it came to our...
attention that her purchasing history indicated that she
was using her [redacted] membership for business purposes which is a
violation of our Terms of Use.
Additionally, since her total was over the $1,000 yearly
limit, even if the purchases were eligible we could not pay more than the
program limit.
She responded that she was not aware of either condition.
I then reminder her that when she registered, in order to complete the registration
she need to have read and agreed to both our Terms of Service and Terms of Use.
(Additionally the Yearly limit of $1,000 is on both the registration page and
in her Welcome email.)
In those documents it states that the memberships are for
personal use only and that the yearly limit is $1,000. For your convenience I have enclosed copies
of the Term of Use, Terms of Service, and a copy of the registration page.
It is the member’s responsibility to be sure they are
aware of all terms and conditions, and if we find they have violated them, we
have the right to cancel their membership and negate all claims.
[redacted] purchasing history went unnoticed at first
because of the small amounts purchases that were paid during our last quarterly
Cashback payout. This quarters audit alerted us to potential business use which
[redacted] confirmed.
I have cancelled the membership and refunded all
membership charges but since the purchases were not eligible for the Cash back
program, no additional payouts will be made.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate your assistance in this matter. I would like it noted, however, that this business lied to me on at least two occasions in regards to the gift card being mailed. It was not actually mailed until June 17, after I had submitted my complaint to the Revdex.com. Please see the attached photo for confirmation. Also, they never requested any additional information after I submitted my claim to their company (which was several months ago).
Sincerely,
[redacted]
hello, I did do some shopping online with [redacted] ** over the holidays but never gave any of my bank information to Magswaps.com. this company is running a scam by going through [redacted] ** to get peoples bank information. I did contact my bank in regards to my overdraft fee that magswap caused and they gave me all the information that magswap needed to be able to refund me back the $35 fee that was charged to my account which I did forward to magswap a few days ago and never received a response back. I also sent magswap a email stating that I wanted to see proof that I gave them my bank information and approve them to go into my account and withdrawl money which they failed to do so.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint,
font-family: 'Segoe UI', sans-serif;">
Our records show that on 11/21/13 when shopping
on [redacted].coim.com, Ms. [redacted] was presented with an opportunity to try our MagSwap
membership program, which included a 60 day trial and a $10 [redacted] ** Gift
Card as an Introductory Premium..
The full terms of the offer, which were
presented clearly and conspicuously on the offer page, disclosed that if she
didn’t cancel her membership in this program by the end of the trial, it would
automatically continue and the regular monthly price would be billed to the
credit card number she provided. Our records show that she accepted
this offer and completed her online enrollment.
Shortly after she enrolled, we sent a welcome
email to the email address provided. This email gave Ms. [redacted]
details of the program’s 60 day trial, as well as instructions on how to cancel
her membership. Our records show that she never cancelled and we
charged her account the monthly $9.97 membership fee.
On 11/21/13 Ms. [redacted] submitted the rebate
form to claim her $10 [redacted] ** Gift Card. This card was subsequently mailed
to her on 12/27/13.
Ms. [redacted] cancelled her membership on 3/6/14
and since we value and strive to please our customers, we happily refund back
to her card the full amount we have charged her and stopped all further
charges.
Since Ms. [redacted] was made aware of the terms of
the membership and that she would be billed if she did not cancel within the 30
day trial, we respectfully decline her claim that we are responsible for any
overdraft fees. We recommend that she contact her bank directly if she feels
these fees are excessive.
Again, we apologize for any confusion and as
mentioned previously, the account is closed and a full refund has been issued
I write in regards to the above referenced complaint submitted to your office by Mr. [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his...
concerns. Our records show that on March 15th, 2016, after making an online purchase on [redacted]r was presented with an ad banner promoting our [redacted] program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel her subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. [redacted] welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy her program benefits and reiterating the program billing terms. Ms. [redacted] called us on August 19th, 2016 to cancel her account and receive a refund, which we did on June 17th, 2016. This refund should have posted to her account by now, if not please let me know.
Thank you for the opportunity to respond to this complaint. I have looked into Mr. [redacted] account and found that his account was in violation of our terms and conditions. Mr. [redacted] account was closed on July 5th, 2016 after we noticed his account was being used for...
purposes that violate our terms and conditions. [redacted] is intended for personal reasons only. Due to the high volume of items being ordered we believed this account was being used for re-sale/business purposes. Also, regardless of the business use, all of Mr. [redacted] purchases were for Gift Cards. As stated in our Terms of Service Gift Cards are not eligible for Cash Back. I included this excerpt below:
Purchases of gift cards and/or e-gift cards are not eligible for 10% cash back.
At the time we investigated this account, since [redacted] was never able to take advantage of our program we decided to refund the membership fee to him on July 5th, 2016. That should have posted by now. Please let me know if you have any other questions.
Thank you for the opportunity to respond to this complaint.
class="MsoNormal">The $25 [redacted] gift card was mailed to Ms. [redacted] on
7/29/14.
As a courtesy I will reprocess the gift card and she will receive it
in 7-10 business days.
Thank you
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her...
concerns. Our records show that on November 14th, 2016, after making an online purchase on [redacted], [redacted] was presented with an ad banner promoting our [redacted]. Ms. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. Ms. [redacted] contacted us on 11/21/2016 to cancel her account and we did issue a full refund of $9.97 back to her at that time. That should have posted to her account, if not please let me know. Again, we regret any inconvenience this may have caused [redacted]
Complaint[redacted]
I am rejecting this response because:
I requested a refund for 24 moths of billing. They refunded 12 months. Their statement that I have been given a complete refund is false. A complete refund would be for 54 months.
Now, since they are claiming to give me a full refund I will respectfully request the full amount to be refunded of the additional 32 months, or $415.04 more dollars.
Sincerely,
Doug [redacted]
Thanks for the opportunity to respond to this.
To answer [redacted]esponse, as soon as we shut down his account for the fraudulent use, we immediately refunded him both of his membership fees, since he was unable to take advantage of our program. Both of those membership fees should have posted back to his account, if not please let me know and I'd be happy to look into that.
Once we deem that the account in question is being used for reasons other than personal use, we are unable to payout any of the rebates. We believe that it is very clearly listed, in both the Terms of Use and the Terms of Service that he had to agree to, as it is listed in numerous places.
Please let me know if I can be of further assistance.
Thanks!
Thank you for the opportunity to respond to this complaint.
Our records show that [redacted] registered for a[redacted] membership on three separate...
occasions. Once on April, 12, 201, and twice on November 10, 2013, (using two different email addresses). On each occasion she was shopping on [redacted] when she was presented with an opportunity to try our[redacted] membership program for a 30 day trial.
I believe it is this second account that she registered for on November 10, 2013 that is causing the issue of her seeing the charges continue. Because it was a different email address it had remained open.
Additionally the full terms of the offer, which were presented clearly and conspicuously on the offer page, disclosed that if she didn’t cancel her membership in this program by the end of the trial, it would automatically continue and the regular monthly price would be billed to the credit card number she provided. Our records show that she accepted this offer and completed her online enrollment.
Shortly after each enrollment we sent a welcome email to the email address provided. This email gave [redacted] details of the program’s 30 day trial, as well as instructions on how to cancel her membership. Our records show that she never cancelled and we charged her account the monthly $12.97 membership fee.
[redacted] cancelled two of the memberships. One was cancelled on 12/8/11 and the other one on 4/8/14.
I apologize for any inconvenience [redacted] has encountered. I have cancelled the third membership and processed a full refund for all charges on all three accounts
Hi,
Thank you for the opportunity to respond to this
complaint.
Mrs. [redacted]’s claim was paid on 1/27/2016. ...
That check was sent to the address that she
provided when she signed up with our program.
The address is:
[redacted]
The check has not yet been returned to us via the USPS. If it is returned we will reissue that for
you immediately. Please also let me know
if the address shown above is not correct.
Thanks!
Mike
Thank you for the opportunity to respond to this complaint. I have investigated M[redacted] account and found that she has signed up for multiple [redacted]m memberships. [redacted] has signed up for 2 memberships within days of each other. Her first account she...
cancelled when she was billed on 10/10/2016 and then days later signed up for another free trial on 10/19/2016. Both accounts have the same email address, name and address on the account. Opening of multiple accounts is a violation of our terms and conditions. When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditions. I have also copied our terms and conditions for review. Below please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other Promotions. Any free trial or other promotion that provides membership access to the Service must be used within the specified time of the trial. You must cancel your membership before the end of the trial period in order to avoid being charged a membership fee. There is a limit of one membership and one introductory/premium offer per household. Also, it seems the account is being used for business use. Many of the orders on the account are high volume orders, in our experience, accounts displaying these types of characteristics typically involve a commercial enterprise. As a courtesy, we issued [redacted] a full refund of the membership charges on the newest account since she was unable to take advantage of that membership. [redacted] can reach out to me directly if she has any further questions. Thanks!!
Thank you for the opportunity to respond to this complaint,
I am sorry that Mr. [redacted] does not remember registering and apologize again for any misunderstanding or confusion this has caused.
His account has been closed and a refund processed.
Since this was an online join there is no invoicei to send to him. When registering he provided a unique password of [redacted]. I have also resent to him the Welcome email he would have received, along with the cancel and refund email.
At this point this is nothing further I can provide to him and believe this should satisfactorily settle the matter.
Mr. [redacted] can alwasy contact me directly at [redacted].
Thank you
Complaint: [redacted]
I am rejecting this response because:
On January 26, 2016, I received an email from the Revdex.com in CT regarding the merchant's ([redacted]) terms of settlement for the above complaint. The terms were the merchant would pay the outstanding balance on my account which included shipping/handling, and cash back. I received the shipping and handling but only $5.72 in cash back. I had an outstanding cash back balance of $258.55 from 10/04/15 through 12/25/15 leaving a balance of $252.83 after the $5.72 that I received.
However, I'm willing to settle for the cash back for the following purchases totaling $197.03 and they can keep the rest. These are the double cash back and one large cash back for appliances purchased at [redacted]
[redacted], 10/4/15, $22.64; 11/29/15, $10.43; 12/18/15, $10.36
[redacted] 11/1/15, $139.20
[redacted], 11/11/15, $14.40
Since the merchant reneged on the agreement I'm asking that the case be reopened. If Revdex.com can't get a resolution for this case it will have to be closed as unresolved and I'll seek other avenues in which to collect what's due me.
Sincerely,
[redacted]
I write in regards to the above referenced complaint submitted to
your office by Ms. [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this...
letter
will address her concerns.
Our records show that on March
21, 2011, after making a purchase on [redacted].com, Ms. [redacted] was
presented with an offer for a membership to our Freeshipping.com program with
her [redacted] order confirmation.
Ms. [redacted] clicked on the offer and arrived on our order registration
page, which provided full details about the membership program and how she can
try the program at no cost for 30 days.
The terms on that page explained that if she did not cancel her
membership by the end of the trial, her membership would automatically continue
and the monthly membership fee would be charged to the credit card account that
she provided.
Our records show that she
completed the registration process by providing her full contact and account
information and clicking a button that states “I agree to the Offer Details
and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent Ms. [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value
and strive to please our customers, immediately upon receipt of your letter we
refunded back to her card the full amount we charged her and stopped all
further charges. Again, we apologize for
any inconvenience this may have caused.
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that after making a...
purchase on [redacted],
[redacted] was presented with an offer for a membership to our
[redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the membership
program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I
agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to her card all
charges she requested from May 2013 to present, and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
Hi, I am writing in regards to the above reference complaint submitted
to your office by Mr. [redacted]. We regret any confusion or inconvenience
he experienced when doing business with our company and trust...
that this letter
will address his concerns.
Mr. [redacted] would have seen our offer on the [redacted] site and
once he clicked it, connected to [redacted].com. This would have
connected him to the registration page on our site, which provided full details
about the subscription program, including the monthly
subscription for $12.97, and instructions on enrolling in the program at no cost for 30
days. The terms on that page explained that if he did not cancel his
subscription by the end of the review, his subscription would
automatically continue and the monthly subscription fee
would be charged to the credit card account that he provided.
Our records show that he completed the registration process by
providing his full contact and account information and clicking the button that
states, “I agree to the offer details and the Terms of Use & Service” just
below the offer terms. Additionally, next to where the credit card
information was entered, was the subscription fee that would be charged if his
account was not cancelled in the review period. Shortly thereafter we
sent Mr. [redacted] a welcome email, again stating the terms of the subscription
and including the subscription fee a third time.
Mr. [redacted] contacted our customer service team on 6/17/2015 where
all his issues were addressed. His rebate was put into process and will
be sent out in 2-5 business days. Also, his account was cancelled and he
was issued a refund on 6/17/2015 which should post back to his account within 5
business days.
We apologize for any inconvenience this may have caused. If
there are any additional questions I would be more than happy to help.
Sincerely,
[redacted].com
Customer Service Supervisor
Hello,
Thank you for the opportunity to answer
this...
complaint. We apologize for any
confusion that Mr. [redacted] had with our program receiving his gift card. Mr. [redacted]’s gift card was initially
submitted on 7/5/2014 and was processed and sent to his address within the 3-6
week processing period on 8/12/2014. On
9/25/2014 we received Mr. [redacted]’s gift card back as undeliverable from the [redacted]. Mr. [redacted] contacted us on
5/11/2015, at that time we updated his address and resubmitted this gift card,
which was sent out today, 5/12/2015. Mr.
[redacted] should be receiving his gift card in the mail within 5-7 business
days.
If Mr. [redacted] does not receive the gift card please feel free to have him
contact me directly and I would be more than happy to assist him.
Thank you
[redacted]
Hi,
The cash back is paid out at the end of the quarter. However, as a courtesy I have put that into process for you. You will be receiving a check for the amounts given below in your complaint. Thanks!Mike
Thank you for the opprotunity to respond to this complaint.
When I spoke with [redacted] this morning, 9/30/14, I informed
her that while in the process of auditing our files for the quarterly Cash Back
Payout, it came to our...
attention that her purchasing history indicated that she
was using her [redacted] membership for business purposes which is a
violation of our Terms of Use.
Additionally, since her total was over the $1,000 yearly
limit, even if the purchases were eligible we could not pay more than the
program limit.
She responded that she was not aware of either condition.
I then reminder her that when she registered, in order to complete the registration
she need to have read and agreed to both our Terms of Service and Terms of Use.
(Additionally the Yearly limit of $1,000 is on both the registration page and
in her Welcome email.)
In those documents it states that the memberships are for
personal use only and that the yearly limit is $1,000. For your convenience I have enclosed copies
of the Term of Use, Terms of Service, and a copy of the registration page.
It is the member’s responsibility to be sure they are
aware of all terms and conditions, and if we find they have violated them, we
have the right to cancel their membership and negate all claims.
[redacted] purchasing history went unnoticed at first
because of the small amounts purchases that were paid during our last quarterly
Cashback payout. This quarters audit alerted us to potential business use which
[redacted] confirmed.
I have cancelled the membership and refunded all
membership charges but since the purchases were not eligible for the Cash back
program, no additional payouts will be made.
Thank you