I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this...
letter
will address her concerns. It also seems
that there is some confusion with how [redacted] signed up with our program, so
please let me clarify.
Our records show that on November
26th, 2015, after making an online purchase at [redacted], [redacted] was
presented with an ad banner promoting our [redacted] program. [redacted]
clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program at no cost for 7 days and also claim a $10 cash back rebate for
her [redacted] purchase. The terms on that page, titled “Offer Details,” explained
that if she did not cancel her subscription by the end of the trial, her subscription
would automatically continue and the annual subscription fee would be charged to
the credit card account that she provided.
Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.
Upon receipt of [redacted]’s
cancellation request on April 1st, 2016, we cancelled her membership
and issued a full refund of $64.85.
Again, we regret
any inconvenience this may have caused [redacted].
I’m writing in regards to the above referenced complaint
submitted to your office by Mr. [redacted]. We regret any confusion
regarding the membership fee with [redacted].com and...
trust that this letter
will address his concerns.
When signing up for his account, it stated right next to
where he would have entered his credit card information that he will be billed
$12.97 per month for the monthly membership fee. After signing up Mr.
[redacted] would have received a welcome email from us, in that email it
would have explained the monthly membership fee as well.
Mr. [redacted] contacted our company on 7/24/2015, we
issued 6 refunds to his account as requested by him. Then, on 7/26/2015
we received a dispute from his bank regarding those charges. Since we had
already refunded those charges to him we disputed that chargeback with his
bank. Mr. [redacted] should have received the $77.82 back in his
account by now. If not, please let me know and I would be happy to look
into this further for him.
If you have any other questions please let me know and I
would be more than happy to help.
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
As [redacted] stated on June 21, 2014,...
he was presented
with an offer for a membership to our [redacted] program. [redacted] completed the registration page,
which provided full details about the membership program and how he can try the
program at no cost for 7 days. The terms
on that page explained that if he did not cancel her membership by the end of
the trial, his membership would automatically continue and the monthly
membership fee would be charged to the credit card account that she
provided.
Our records show that he completed the registration
process by providing her full contact and account information and clicking a
button that states “I
agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how he
can access and enjoy his program benefits, get frequently asked questions
answered and cancel her membership.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to his card the full
amount we charged him and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do not recall accepting any contract or agreement, a copy of which might be provided me so as to verify the company's statement that I did. The bait and switch tactic used by the company was inappropriate.
However, I have been provided a full refund as I requested and thank Revdex.com for their assistance in this matter.
Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because:
After checking my credit card account, I find that they only credited my account for two month's worth of charges and not the whole year. A credit for October and November 2014 charges only were refunded.
I told the girl on the phone that I thought I had called about these charges before to cancel them and I did because I was Not charged the fee in September. So they re-started the fees again after I canceled it once. This company should really be watched for what they are doing. I would like to see proof of my "signing up" for their service, because I remember looking at it but not accepting it.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint.
[redacted] is correct that there is no charge if you cancel your
membership within the first 30 days. She joined on 6/14/14 and cancelled on
7/3/14. Therefore no charges have been or will be billed to her...
account.
I see she did submit her rebate before she cancelled and as our
terms stated, she is entitled to the rebate even if she cancels, provided she
completed the process by submitting the required backup documentation. The
rebate would be processed in 3-6 weeks.
As a courtesy I have gone ahead and processed the claim early for [redacted]. She will receive a check in 7-10 business days.
Hi
Thank you for the opportunity to respond to Mr. [redacted] rejection. We are unsure why he is rejecting this answer. As we stated, generally we would not allow any accounts to remain active. However, we made an exception on this. We will be unable to process any of the remaining rebates on the fraudulent accounts. On the accounts that were fraudulent we have already paid a total of $1,023.31. These rebates should have been declined but were paid out.
Mr. Miller can feel free to contact me directly about this at ###-###-####.
Thanks!
Mike
Thank you for the opportunity to respond to this
complaint.
As requested,
we have cancelled Ms.[redacted]’s membership in our...
program. There were 11 charges
billed to her credit card and as a courtesy we have processed a full refund of all
the charges, totaling $164.67.
Our records show Ms. [redacted] became a member of TravelPlus.com
on 4/11/13 when she saw our offer on his [redacted] order confirmation that
said his order qualified for a shipping rebate. She affirmatively accepted our
offer and completed our membership registration process.
We apologize for any confusion Ms. L[redacted] may have had
regarding our program. The terms of our offer are given to registrants three
times during the enrollment process:
1. The terms of the offer
including all the billing details are displayed directly adjacent to the area
where the member enters their credit card information
2. These same terms are displayed once
again on the “new member welcome” screen that is displayed immediately after a
successful sign up. All new members are required to check a box indicating they
have read and understand the offer. It is impossible for a member to join
without checking this box first.
3. We also send an electronic
confirmation. The terms are sent a third time in the new member welcome email
that is sent to the email address provided by the member.
Again, we apologize for any confusion and as mentioned previously,
the account is closed and a full refund has been issued
I write in regards to the above referenced complaint submitted to your office by [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his...
concerns. Our records show that on December 1st, 2015, after making an online purchase on [redacted], [redacted]e was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. [redacted] called us on August 4th, 2016 to cancel her account and receive a refund, which we did on June 17th, 2016. As a courtesy, I have just issued a full refund back to the account. Please allow 2-5 business days for this refund to post. Again, we regret any inconvenience this may have caused [redacted] If you need any additional information, please feel free to contact me directly.
Thank you for the opportunity to respond to this complaint.
Our checks are cut once a week and that is why I give the 7-10 business days.
[redacted] check was sent out on 3/12/15.
Thank you
[redacted]
Freeshipping.com Customer Service
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that after making a...
purchase on [redacted] was presented with an offer for a membership to our [redacted]
program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent [redacted] a welcome e-mail with full
information on how she can access and enjoy her program benefits.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to her card the full
amount we charged her and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
I write in regards to the above referenced complaint submitted to your office b[redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. While...
investigating [redacted] account we noticed the account was being used for business purposes. It does state in the terms and conditions that Mr. Baker had to agree to, “This Site and the Services offered are intended for your personal, non-commercial use in accordance with these Terms.” In the terms and conditions for cash back it does also state “Any order that is deemed a high-volume/reseller order, in [redacted] sole discretion, will not be eligible for 10% cash back. [redacted] membership benefits are only available to personal, non-commercial purchasers.” Mr. Baker was making multiple purchases per day from the same retailer and sending the items all over the United States. We reached out to Mr. Baker for verification of some of these orders and confirmed the items were being sent all over the United States. Upon looking into this further, the email address that Mr. Baker was using is [email protected] which is connected to an eBay store where they sell collection’s and gift type items. The purchases that were in question were made at Collections, etc. Due to the information given to us, we believe that it is clear Mr. Baker was using our program for business purposes. If he has any other questions about his account, please let me know. Thanks! Mike FreeShipping.com Customer Service Manager
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">As [redacted] stated on June 21, 2014, he was presented
with an offer for a membership to our [redacted] program. [redacted] completed the registration page,
which provided full details about the membership program and how he can try the
program at no cost for 7 days. The terms
on that page explained that if he did not cancel her membership by the end of
the trial, his membership would automatically continue and the monthly
membership fee would be charged to the credit card account that she
provided.
Our records show that he completed the registration
process by providing her full contact and account information and clicking a
button that states “I
agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how he
can access and enjoy his program benefits, get frequently asked questions
answered and cancel her membership.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to his card the full
amount we charged him and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
I write in regards to the above referenced complaint submitted to your office b[redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her...
concerns. Our records show that on May 7th, 2015, after making an online purchase on [redacted] was presented with an ad banner promoting our [redacted]. Ms. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 30 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. M[redacted] contacted us on 11/1/2016 to cancel her account and we did issue a refund of $38.91 back to her at that time. I have issued the remaining charges back to Ms. [redacted] account. The total amount refunded is now $220.49. This should post to her account in 2-5 business days. Again, we regret any inconvenience this may have caused Ms. [redacted]
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on July 6, 2014, after...
making an
online purchase, [redacted] was presented with an offer for a membership to our
[redacted] program with his order confirmation. [redacted] clicked on the offer and arrived on
our order registration page, which provided full details about the membership
program and how he can try the program at no cost for 30 days.
The terms on that page explained that if he did not
cancel his membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided. This is
located next to the where his credit card information would have to be
inputted.
Our records show that he completed the registration
process by providing his full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent [redacted] a welcome e-mail with full
information on how he can access and enjoy his program benefits.
It appears that [redacted] contacted our call center on
7/6/14, the same day he joined and contacted the Revdex.com, to cancel his membership.
No charges were issued since he cancelled within the 30 days. All credit card
information is encrypted and not stored.
This gift card was sent out twice. Once on 7/28/14 and again on 12/2/14. The 1/2/14 resend was based on this Revdex.com complaint.
If Ms, [redacted] have not received it yet, then please have her email me directly at [redacted] and I will provide her a code to use.
Thank you
[redacted]
Thank you for the opportunity to further respond to this
complaint.
I apologize if [redacted] feels that some of the facts are
not “factual” but I only related what our system shows. When setting up the
account she also provided a security answer and unique password, so I am confident
in the validity of my facts.
Twenty four refunds were submitted for processing on
8/26/14. It can take 3-5 days before they show up on her card, but they have
been processed.
Four refunds were previously processed. All charges,
totaling $363.16 have been refunded.
If [redacted] does not see them back on her Credit Card by
next week, she can contact me directly at [redacted] and I can
investigate further.
Thank you
I write in regards to the above referenced complaint submitted to your office [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her...
concerns. Our records show that on December 22nd, 2015, after making an online purchase on [redacted] M[redacted] was presented with an ad banner promoting our [redacted] program. Ms[redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. [redacted] contacted us on 8/26/2016 to cancel his account and we did issue a full refund of $116.73 back to her at that time. Again, we regret any inconvenience this may have caused [redacted]
Those refunds were processed on 7/15/2016. They may take 2-5 business days to post to your account. If Mr. [redacted] contacts his bank they should see them.
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this...
letter
will address her concerns. It also seems
that there is some confusion with how [redacted] signed up with our program, so
please let me clarify.
Our records show that on November
26th, 2015, after making an online purchase at [redacted], [redacted] was
presented with an ad banner promoting our [redacted] program. [redacted]
clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program at no cost for 7 days and also claim a $10 cash back rebate for
her [redacted] purchase. The terms on that page, titled “Offer Details,” explained
that if she did not cancel her subscription by the end of the trial, her subscription
would automatically continue and the annual subscription fee would be charged to
the credit card account that she provided.
Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.
Upon receipt of [redacted]’s
cancellation request on April 1st, 2016, we cancelled her membership
and issued a full refund of $64.85.
Again, we regret
any inconvenience this may have caused [redacted].
Hi,
I’m writing in regards to the above referenced complaint
submitted to your office by Mr. [redacted]. We regret any confusion
regarding the membership fee with [redacted].com and...
trust that this letter
will address his concerns.
When signing up for his account, it stated right next to
where he would have entered his credit card information that he will be billed
$12.97 per month for the monthly membership fee. After signing up Mr.
[redacted] would have received a welcome email from us, in that email it
would have explained the monthly membership fee as well.
Mr. [redacted] contacted our company on 7/24/2015, we
issued 6 refunds to his account as requested by him. Then, on 7/26/2015
we received a dispute from his bank regarding those charges. Since we had
already refunded those charges to him we disputed that chargeback with his
bank. Mr. [redacted] should have received the $77.82 back in his
account by now. If not, please let me know and I would be happy to look
into this further for him.
If you have any other questions please let me know and I
would be more than happy to help.
Thanks,
[redacted]
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
As [redacted] stated on June 21, 2014,...
he was presented
with an offer for a membership to our [redacted] program. [redacted] completed the registration page,
which provided full details about the membership program and how he can try the
program at no cost for 7 days. The terms
on that page explained that if he did not cancel her membership by the end of
the trial, his membership would automatically continue and the monthly
membership fee would be charged to the credit card account that she
provided.
Our records show that he completed the registration
process by providing her full contact and account information and clicking a
button that states “I
agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how he
can access and enjoy his program benefits, get frequently asked questions
answered and cancel her membership.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to his card the full
amount we charged him and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I do not recall accepting any contract or agreement, a copy of which might be provided me so as to verify the company's statement that I did. The bait and switch tactic used by the company was inappropriate.
However, I have been provided a full refund as I requested and thank Revdex.com for their assistance in this matter.
Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because:
After checking my credit card account, I find that they only credited my account for two month's worth of charges and not the whole year. A credit for October and November 2014 charges only were refunded.
I told the girl on the phone that I thought I had called about these charges before to cancel them and I did because I was Not charged the fee in September. So they re-started the fees again after I canceled it once. This company should really be watched for what they are doing. I would like to see proof of my "signing up" for their service, because I remember looking at it but not accepting it.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this complaint.
[redacted] is correct that there is no charge if you cancel your
membership within the first 30 days. She joined on 6/14/14 and cancelled on
7/3/14. Therefore no charges have been or will be billed to her...
account.
I see she did submit her rebate before she cancelled and as our
terms stated, she is entitled to the rebate even if she cancels, provided she
completed the process by submitting the required backup documentation. The
rebate would be processed in 3-6 weeks.
As a courtesy I have gone ahead and processed the claim early for [redacted]. She will receive a check in 7-10 business days.
Thank you
Hi
Thank you for the opportunity to respond to Mr. [redacted] rejection. We are unsure why he is rejecting this answer. As we stated, generally we would not allow any accounts to remain active. However, we made an exception on this. We will be unable to process any of the remaining rebates on the fraudulent accounts. On the accounts that were fraudulent we have already paid a total of $1,023.31. These rebates should have been declined but were paid out.
Mr. Miller can feel free to contact me directly about this at ###-###-####.
Thanks!
Mike
Thank you for the opportunity to respond to this
complaint.
As requested,
we have cancelled Ms.[redacted]’s membership in our...
program. There were 11 charges
billed to her credit card and as a courtesy we have processed a full refund of all
the charges, totaling $164.67.
Our records show Ms. [redacted] became a member of TravelPlus.com
on 4/11/13 when she saw our offer on his [redacted] order confirmation that
said his order qualified for a shipping rebate. She affirmatively accepted our
offer and completed our membership registration process.
We apologize for any confusion Ms. L[redacted] may have had
regarding our program. The terms of our offer are given to registrants three
times during the enrollment process:
1. The terms of the offer
including all the billing details are displayed directly adjacent to the area
where the member enters their credit card information
2. These same terms are displayed once
again on the “new member welcome” screen that is displayed immediately after a
successful sign up. All new members are required to check a box indicating they
have read and understand the offer. It is impossible for a member to join
without checking this box first.
3. We also send an electronic
confirmation. The terms are sent a third time in the new member welcome email
that is sent to the email address provided by the member.
Again, we apologize for any confusion and as mentioned previously,
the account is closed and a full refund has been issued
I write in regards to the above referenced complaint submitted to your office by [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his...
concerns. Our records show that on December 1st, 2015, after making an online purchase on [redacted], [redacted]e was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. [redacted] called us on August 4th, 2016 to cancel her account and receive a refund, which we did on June 17th, 2016. As a courtesy, I have just issued a full refund back to the account. Please allow 2-5 business days for this refund to post. Again, we regret any inconvenience this may have caused [redacted] If you need any additional information, please feel free to contact me directly.
Thank you for the opportunity to respond to this complaint.
Our checks are cut once a week and that is why I give the 7-10 business days.
[redacted] check was sent out on 3/12/15.
Thank you
[redacted]
Freeshipping.com Customer Service
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that after making a...
purchase on [redacted] was presented with an offer for a membership to our [redacted]
program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent [redacted] a welcome e-mail with full
information on how she can access and enjoy her program benefits.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to her card the full
amount we charged her and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
I write in regards to the above referenced complaint submitted to your office b[redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. While...
investigating [redacted] account we noticed the account was being used for business purposes. It does state in the terms and conditions that Mr. Baker had to agree to, “This Site and the Services offered are intended for your personal, non-commercial use in accordance with these Terms.” In the terms and conditions for cash back it does also state “Any order that is deemed a high-volume/reseller order, in [redacted] sole discretion, will not be eligible for 10% cash back. [redacted] membership benefits are only available to personal, non-commercial purchasers.” Mr. Baker was making multiple purchases per day from the same retailer and sending the items all over the United States. We reached out to Mr. Baker for verification of some of these orders and confirmed the items were being sent all over the United States. Upon looking into this further, the email address that Mr. Baker was using is [email protected] which is connected to an eBay store where they sell collection’s and gift type items. The purchases that were in question were made at Collections, etc. Due to the information given to us, we believe that it is clear Mr. Baker was using our program for business purposes. If he has any other questions about his account, please let me know. Thanks! Mike FreeShipping.com Customer Service Manager
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">As [redacted] stated on June 21, 2014, he was presented
with an offer for a membership to our [redacted] program. [redacted] completed the registration page,
which provided full details about the membership program and how he can try the
program at no cost for 7 days. The terms
on that page explained that if he did not cancel her membership by the end of
the trial, his membership would automatically continue and the monthly
membership fee would be charged to the credit card account that she
provided.
Our records show that he completed the registration
process by providing her full contact and account information and clicking a
button that states “I
agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how he
can access and enjoy his program benefits, get frequently asked questions
answered and cancel her membership.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to his card the full
amount we charged him and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
I write in regards to the above referenced complaint submitted to your office b[redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her...
concerns. Our records show that on May 7th, 2015, after making an online purchase on [redacted] was presented with an ad banner promoting our [redacted]. Ms. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 30 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. M[redacted] contacted us on 11/1/2016 to cancel her account and we did issue a refund of $38.91 back to her at that time. I have issued the remaining charges back to Ms. [redacted] account. The total amount refunded is now $220.49. This should post to her account in 2-5 business days. Again, we regret any inconvenience this may have caused Ms. [redacted]
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on July 6, 2014, after...
making an
online purchase, [redacted] was presented with an offer for a membership to our
[redacted] program with his order confirmation. [redacted] clicked on the offer and arrived on
our order registration page, which provided full details about the membership
program and how he can try the program at no cost for 30 days.
The terms on that page explained that if he did not
cancel his membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided. This is
located next to the where his credit card information would have to be
inputted.
Our records show that he completed the registration
process by providing his full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent [redacted] a welcome e-mail with full
information on how he can access and enjoy his program benefits.
It appears that [redacted] contacted our call center on
7/6/14, the same day he joined and contacted the Revdex.com, to cancel his membership.
No charges were issued since he cancelled within the 30 days. All credit card
information is encrypted and not stored.
This gift card was sent out twice. Once on 7/28/14 and again on 12/2/14. The 1/2/14 resend was based on this Revdex.com complaint.
If Ms, [redacted] have not received it yet, then please have her email me directly at [redacted] and I will provide her a code to use.
Thank you
[redacted]
Thank you for the opportunity to further respond to this
complaint.
I apologize if [redacted] feels that some of the facts are
not “factual” but I only related what our system shows. When setting up the
account she also provided a security answer and unique password, so I am confident
in the validity of my facts.
Twenty four refunds were submitted for processing on
8/26/14. It can take 3-5 days before they show up on her card, but they have
been processed.
Four refunds were previously processed. All charges,
totaling $363.16 have been refunded.
If [redacted] does not see them back on her Credit Card by
next week, she can contact me directly at [redacted] and I can
investigate further.
Thank you
Thank you for the opportunity to respond to this complaint.
class="MsoNormal">I apologize for the misinformation Ms. [redacted] received. The Premium
needed to be submitted before she cancelled.
However, I have gone ahead and submitted that for her. She will
receive her give card in about 10 business days,
Thank you
I write in regards to the above referenced complaint submitted to your office [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her...
concerns. Our records show that on December 22nd, 2015, after making an online purchase on [redacted] M[redacted] was presented with an ad banner promoting our [redacted] program. Ms[redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. [redacted] contacted us on 8/26/2016 to cancel his account and we did issue a full refund of $116.73 back to her at that time. Again, we regret any inconvenience this may have caused [redacted]
Hi,
Those refunds were processed on 7/15/2016. They may take 2-5 business days to post to your account. If Mr. [redacted] contacts his bank they should see them.
Thanks!