Thank you for the opportunity to respond to this
complaint.
As requested,
we have cancelled...
Mr. [redacted]’s membership in our program, and as a courtesy, a
full refund to the credit card that was billed has been processed.
Our records show Mr. [redacted] became a member of TravelPlus.com
on 3/18/13 when he saw our offer on his [redacted] order confirmation that said
his order qualified for a shipping rebate. He affirmatively accepted our offer
and completed our membership registration process.
We apologize for any confusion Mr. [redacted]’s may have had
regarding our program. The terms of our offer are given to registrants three
times during the enrollment process:
1. The terms of the offer
including all the billing details are displayed directly adjacent to the area
where the member enters their credit card information
2. These same terms are displayed once
again on the “new member welcome” screen that is displayed immediately after a
successful sign up. All new members are required to check a box indicating they
have read and understand the offer. It is impossible for a member to join
without checking this box first.
3. We also send an electronic
confirmation. The terms are sent a third time in the new member welcome email
that is sent to the email address provided by the member.
Again, we apologize for any confusion and as mentioned previously,
the account is closed and a full refund has been issued
Hello,
Thank you for the opportunity to respond to this complaint.
[redacted] is intended for personal use only....
Due to the quantities in his order we deemed this account being used for business. It does state in our terms and conditions that this is not allowed. I have copied that below:
How You Can Use the Services. This Site and the Services offered are intended for your personal, non-commercial use in accordance with these Terms.
As a courtesy I have processed those rebates in his account. The total check will be $33.
Thanks!Mike
Complaint: [redacted]
I am rejecting this response because:
I WILL SEEK SOME SERIOUS LEGAL ACTIONS AGAINST [redacted] WHITH WILL RESULT IN SHUTTING IT DOWN FROM INTERNET PERMANANTLY! YOU'VE ASKED FOR SERIOUS TROUBLE AND I WILL GLADLY GRANT YOUR WISH, YOU PIECE OF [redacted]!
Sincerely,[redacted]
Thank you for the opportunity to respond to this complaint. I have investigated [redacted]’s account and found that she has signed up for multiple FreeShipping.com memberships. Her initial account was under her husband’s name, Oscar. That membership was paid out $1,029.95....
The Cash Back payout on that account was for $1,000, which is the program yearly limit. This is when [redacted] signed up for the new membership under her name, but the same address. Even if we processed the rebates, they would still be declined as they have hit their allotment for this membership year. Opening of multiple accounts is a violation of our terms and conditions. When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditions. I have also copied our terms and conditions for review. Below please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other Promotions. Any free trial or other promotion that provides membership access to the Service must be used within the specified time of the trial. You must cancel your membership before the end of the trial period in order to avoid being charged a membership fee. There is a limit of one membership and one introductory/premium offer per household. As a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of her membership fees. [redacted] can reach out to me directly if she has any further questions. Thanks!!
Thank you for the opportunity to respond to this complaint.
Mr. [redacted] contacted us directly and we...
responded this morning,
2/24/14, letting him know that we have
processed a full refund of $25.94.
Here is a copy of the email that he was sent.
“Hi [redacted],
I apologize for any misunderstanding you had regarding
the membership benefits and how to claim them.
Since you have cancelled your account, I have gone ahead
and issued you a full refund of $25.94. I wanted to let you know that in order
to have received your $25 [redacted] gift card, you needed to file a rebate claim.
When I check your account it does not appear that you did so. This detail
was in the Welcome email you received.
If you have any further questions, please feel free to
contact me directly.
Thank you”
Thank you
for the opportunity to respond to this complaint,
As requested, we have cancelled Ms. [redacted]’s membership in
our program, and as a courtesy, a...
full refund to the credit card that was
billed has been processed.
Our records show Ms. [redacted] became a member of FreeShipping.com
on 1/28/14 when she saw our offer on her [redacted] order confirmation
that said her order qualified for a shipping rebate. She affirmatively accepted
our offer and completed our membership registration process.
We apologize for any confusion Ms. [redacted]’s may have had
regarding our program. The terms of our offer are given to registrants three
times during the enrollment process:
1. 1. The terms of the offer including all the billing details are
displayed directly adjacent to the area where the member enters their credit
card information.
2. 2. These same terms are displayed once again on the “new member
welcome” screen that is displayed immediately after a successful sign up. All
new members are required to check a box indicating they have read and
understand the offer terms. It is impossible for a member to join without
checking this box first.
3. 3. We also send an electronic confirmation. The terms are sent a
third time in the new member welcome email that is sent to the email address
provided by the member.
Again, we apologize for any confusion and as mentioned
previously, the account is closed and a full refund has been issued.
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that on 11/12/13, after making a purchase on [redacted].com,
[redacted] was presented with an offer for a membership to our
F[redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and
arrived on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided. We show no record of any cancellation request.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that on 2/25/14 after making a purchase on [redacted],
[redacted] was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
Thank you for the
opportunity to respond to this complaint.
I apologize for any
confusion Ms. [redacted] had regarding the terms of the [redacted] membership. During
the registration process it states that there is a $1.99 fee for the...
first
month and $14.97 fee monthly thereafter.
s. [redacted] membership
has been cancelled per her request on 10/27/14, and no charges will be billed
to her credit card.
Please let me know if I can be of any further
assistance.
I write in regards to the above referenced complaint submitted to your office by Mr. [redacted]. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. Our records show that on...
November 24th, 2016, after making a purchase on [redacted]’s site, Mr. [redacted] was presented with an ad banner promoting our [redacted] program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. We apologize for the confusion Mr. [redacted] had regarding the amount of days in his trial. The day that he joined counts as the first day of his trial. As a courtesy, I have issued a full refund back to Mr. [redacted]’s account. The total refund will be $9.97 and should post back within 2-5 business days. Again, we regret any inconvenience this may have caused Mr. [redacted].
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that after making a purchase on [redacted] was presented with an offer for a membership to our [redacted]
program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent [redacted] a welcome e-mail with full
information on how she can access and enjoy her program benefits.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to her card the full
amount we charged her and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
Thank you for the opportunity to respond to
this complaint.
[redacted]...
[redacted] did register for a 30 day trial
on 8/14/14 when she saw our offer on her [redacted] order confirmation. She
was then sent a Welcome email but it certainly could have been overlooked.
I have reviewed her account and see that a
full refund for all charges was processed today and she will see a credit of
$77.82 to the credit card we have on file in 2-3 business days.
Please let me know if I can be of any
further assistance.
I write in regards to the
above referenced complaint submitted to your office by Mr. [redacted]. We
regret any confusion or inconvenience he experienced when doing business with
our company and trust that this letter will address his...
concerns.
Our records show that on 11/8/14
after making a purchase on [redacted], he was presented with an offer for a
membership to our [redacted] program with his [redacted] order
confirmation. Mr. [redacted] clicked on
the offer and arrived on our order registration page, which provided full
details about the membership program and how he can try the program at no cost
for 7 days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Our records show that Mr. [redacted] completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details and
the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a
welcome e-mail with full information on how he can access and enjoy his program
benefits.
Since we value and strive
to please our customers, immediately upon receipt of the call he placed on 11/19/14 to cancel his account we refunded
back to his card the full amount we charged him and stopped all further
charges. Again, we apologize for any
inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I write in regards to the
above referenced complaint submitted to your office by [redacted]
[redacted]. We regret any confusion or inconvenience he experienced...
when
doing business with our company and trust that this letter will address his
concerns.
Our records show that on 4/24/2015, after making a purchase at
[redacted]s, [redacted] was offered a $10 cash back rebate on that
purchase. [redacted] clicked on the offer and arrived on our
registration page, which provided full details about the membership program and
how he can try the program at no cost for 7 days. The membership fee was
listed directly next to where [redacted] would have entered his credit card
information. Also, he had to agree to the terms and conditions that were
listed on this page, which again listed the membership fee. The terms
also explained that if he did not cancel his membership by the end of the
trial, his membership would automatically continue and the monthly membership
fee would be charged to the credit card account that he provided.
We have issued a refund for the membership fees that [redacted] was charged. Those refunds should post back to his account
within 2-5 business days.
Additionally, [redacted] submitted a rebate for that purchase,
however I do not see that he completed the rebate process by sending us the
order confirmation. I have made a courtesy and put that rebate into
process for him. That check will be sent out in 2-5 business days.
If [redacted] has any additional questions he can certainly
reach out to me directly.
I write in regards to the above referenced complaint submitted to
your office by [redacted]n. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that after making a...
purchase on [redacted],
[redacted]n was presented with an offer for a membership to our
[redacted] program with her [redacted] order confirmation. [redacted]n clicked on the offer and
arrived on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted]n a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value and strive to please our customers, immediately
upon receipt of your letter we refunded back to her card all charges, and
stopped all further charges. Again, we
apologize for any inconvenience this may have caused.
Complaint: [redacted]
I am rejecting this response because:
I have never used the account for business use since I do not have a business period. I also did not purchase gift cards, I bought prepaid cards instead for my personal use. The purchase of prepaid cards are not listed as violation in the Terms of Condition.
Sincerely,
Allen L**
I write in regards to the above referenced complaint submitted to your office by [redacted]y and I thank you for allowing us to respond to this complaint.
11pt; font-family: Calibri, sans-serif;">As an initial matter, we would like to note that [redacted] complaint with your office is entirely without merit as he mis-used our service for unauthorized purposes, in violation of our terms of use. We have accordingly terminated his membership with us. As background, we host a membership program that allows consumers the ability to, among other benefits, obtain rebates for shipping charges they may incur when shopping online and receive 10% cash back on products purchased from various online merchants, which is paid out in the form of a check each calendar quarter. Consumers enroll in our program online, which involves their providing personal contact and account information for program billing, and reading and agreeing to our terms of use, which, among other things, prohibits the use of our program for commercial purposes. As a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of his membership fees. However, since [redacted]y admitted to using our program for business use we refuse to honor his rebate requests due to his misuse and abuse of our program. If you need any additional information, please feel free to contact me directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this
complaint.
I have investigated [redacted] account and found that she
has signed up for multiple [redacted] memberships. Since 2014...
there has been 6 accounts opened
up by [redacted]. Some of them needed a
slightly different email address to be able to be registered with
[redacted].
Opening of multiple accounts is a violation of our terms and
conditions. When [redacted] would had
signed up, she would need to check the box that states she understands and
agrees to our terms and conditions. I have also copied our terms and conditions
for review.
The last 2 accounts were opened up simultaneously with her 7
day no cost review ending and starting another one at that time. [redacted] was also issued a full refund of all
the membership fees that she was charged by us.
Due to the multiple accounts we will be unable to process any of these
rebates.
Below please see an excerpt from our Terms of Use under
section, “Free Trials and Other Promotions”
Free Trials and Other Promotions. Any free trial or other promotion that provides
membership access to the Service must be used within the specified time of the
trial. You must cancel your membership before the end of the trial period in
order to avoid being charged a membership fee. There is a limit of one
membership and one introductory/premium offer per household.
Thank you for the opportunity to respond to this
complaint.
As requested,
we have cancelled...
Mr. [redacted]’s membership in our program, and as a courtesy, a
full refund to the credit card that was billed has been processed.
Our records show Mr. [redacted] became a member of TravelPlus.com
on 3/18/13 when he saw our offer on his [redacted] order confirmation that said
his order qualified for a shipping rebate. He affirmatively accepted our offer
and completed our membership registration process.
We apologize for any confusion Mr. [redacted]’s may have had
regarding our program. The terms of our offer are given to registrants three
times during the enrollment process:
1. The terms of the offer
including all the billing details are displayed directly adjacent to the area
where the member enters their credit card information
2. These same terms are displayed once
again on the “new member welcome” screen that is displayed immediately after a
successful sign up. All new members are required to check a box indicating they
have read and understand the offer. It is impossible for a member to join
without checking this box first.
3. We also send an electronic
confirmation. The terms are sent a third time in the new member welcome email
that is sent to the email address provided by the member.
Again, we apologize for any confusion and as mentioned previously,
the account is closed and a full refund has been issued
Hello,
Thank you for the opportunity to respond to this complaint.
[redacted] is intended for personal use only....
Due to the quantities in his order we deemed this account being used for business. It does state in our terms and conditions that this is not allowed. I have copied that below:
How You Can Use the Services. This Site and the Services offered are intended for your personal, non-commercial use in accordance with these Terms.
As a courtesy I have processed those rebates in his account. The total check will be $33.
Thanks!Mike
Complaint: [redacted]
I am rejecting this response because:
I WILL SEEK SOME SERIOUS LEGAL ACTIONS AGAINST [redacted] WHITH WILL RESULT IN SHUTTING IT DOWN FROM INTERNET PERMANANTLY! YOU'VE ASKED FOR SERIOUS TROUBLE AND I WILL GLADLY GRANT YOUR WISH, YOU PIECE OF [redacted]!
Sincerely,[redacted]
Thank you for the opportunity to respond to this complaint. I have investigated [redacted]’s account and found that she has signed up for multiple FreeShipping.com memberships. Her initial account was under her husband’s name, Oscar. That membership was paid out $1,029.95....
The Cash Back payout on that account was for $1,000, which is the program yearly limit. This is when [redacted] signed up for the new membership under her name, but the same address. Even if we processed the rebates, they would still be declined as they have hit their allotment for this membership year. Opening of multiple accounts is a violation of our terms and conditions. When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditions. I have also copied our terms and conditions for review. Below please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other Promotions. Any free trial or other promotion that provides membership access to the Service must be used within the specified time of the trial. You must cancel your membership before the end of the trial period in order to avoid being charged a membership fee. There is a limit of one membership and one introductory/premium offer per household. As a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of her membership fees. [redacted] can reach out to me directly if she has any further questions. Thanks!!
Thank you for the opportunity to respond to this complaint.
Mr. [redacted] contacted us directly and we...
responded this morning,
2/24/14, letting him know that we have
processed a full refund of $25.94.
Here is a copy of the email that he was sent.
“Hi [redacted],
I apologize for any misunderstanding you had regarding
the membership benefits and how to claim them.
Since you have cancelled your account, I have gone ahead
and issued you a full refund of $25.94. I wanted to let you know that in order
to have received your $25 [redacted] gift card, you needed to file a rebate claim.
When I check your account it does not appear that you did so. This detail
was in the Welcome email you received.
If you have any further questions, please feel free to
contact me directly.
Thank you”
Thank you
for the opportunity to respond to this complaint,
As requested, we have cancelled Ms. [redacted]’s membership in
our program, and as a courtesy, a...
full refund to the credit card that was
billed has been processed.
Our records show Ms. [redacted] became a member of FreeShipping.com
on 1/28/14 when she saw our offer on her [redacted] order confirmation
that said her order qualified for a shipping rebate. She affirmatively accepted
our offer and completed our membership registration process.
We apologize for any confusion Ms. [redacted]’s may have had
regarding our program. The terms of our offer are given to registrants three
times during the enrollment process:
1. 1. The terms of the offer including all the billing details are
displayed directly adjacent to the area where the member enters their credit
card information.
2. 2. These same terms are displayed once again on the “new member
welcome” screen that is displayed immediately after a successful sign up. All
new members are required to check a box indicating they have read and
understand the offer terms. It is impossible for a member to join without
checking this box first.
3. 3. We also send an electronic confirmation. The terms are sent a
third time in the new member welcome email that is sent to the email address
provided by the member.
Again, we apologize for any confusion and as mentioned
previously, the account is closed and a full refund has been issued.
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that on 11/12/13, after making a purchase on [redacted].com,
[redacted] was presented with an offer for a membership to our
F[redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and
arrived on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided. We show no record of any cancellation request.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that on 2/25/14 after making a purchase on [redacted],
[redacted] was presented with an offer for a membership to our [redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to her card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
Thank you for the
opportunity to respond to this complaint.
I apologize for any
confusion Ms. [redacted] had regarding the terms of the [redacted] membership. During
the registration process it states that there is a $1.99 fee for the...
first
month and $14.97 fee monthly thereafter.
s. [redacted] membership
has been cancelled per her request on 10/27/14, and no charges will be billed
to her credit card.
Please let me know if I can be of any further
assistance.
I write in regards to the above referenced complaint submitted to your office by Mr. [redacted]. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. Our records show that on...
November 24th, 2016, after making a purchase on [redacted]’s site, Mr. [redacted] was presented with an ad banner promoting our [redacted] program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. We apologize for the confusion Mr. [redacted] had regarding the amount of days in his trial. The day that he joined counts as the first day of his trial. As a courtesy, I have issued a full refund back to Mr. [redacted]’s account. The total refund will be $9.97 and should post back within 2-5 business days. Again, we regret any inconvenience this may have caused Mr. [redacted].
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that after making a purchase on [redacted] was presented with an offer for a membership to our [redacted]
program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I agree to the Offer Details and the Terms of Use &
Service” just below the offer terms.
Shortly thereafter we sent [redacted] a welcome e-mail with full
information on how she can access and enjoy her program benefits.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to her card the full
amount we charged her and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
Thank you for the opportunity to respond to
this complaint.
[redacted]...
[redacted] did register for a 30 day trial
on 8/14/14 when she saw our offer on her [redacted] order confirmation. She
was then sent a Welcome email but it certainly could have been overlooked.
I have reviewed her account and see that a
full refund for all charges was processed today and she will see a credit of
$77.82 to the credit card we have on file in 2-3 business days.
Please let me know if I can be of any
further assistance.
I write in regards to the
above referenced complaint submitted to your office by Mr. [redacted]. We
regret any confusion or inconvenience he experienced when doing business with
our company and trust that this letter will address his...
concerns.
Our records show that on 11/8/14
after making a purchase on [redacted], he was presented with an offer for a
membership to our [redacted] program with his [redacted] order
confirmation. Mr. [redacted] clicked on
the offer and arrived on our order registration page, which provided full
details about the membership program and how he can try the program at no cost
for 7 days. The terms on that page
explained that if he did not cancel his membership by the end of the trial, his
membership would automatically continue and the monthly membership fee would be
charged to the credit card account that he provided.
Our records show that Mr. [redacted] completed the registration process by providing his full contact and account
information and clicking a button that states “I agree to the Offer Details and
the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a
welcome e-mail with full information on how he can access and enjoy his program
benefits.
Since we value and strive
to please our customers, immediately upon receipt of the call he placed on 11/19/14 to cancel his account we refunded
back to his card the full amount we charged him and stopped all further
charges. Again, we apologize for any
inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I write in regards to the
above referenced complaint submitted to your office by [redacted]
[redacted]. We regret any confusion or inconvenience he experienced...
when
doing business with our company and trust that this letter will address his
concerns.
Our records show that on 4/24/2015, after making a purchase at
[redacted]s, [redacted] was offered a $10 cash back rebate on that
purchase. [redacted] clicked on the offer and arrived on our
registration page, which provided full details about the membership program and
how he can try the program at no cost for 7 days. The membership fee was
listed directly next to where [redacted] would have entered his credit card
information. Also, he had to agree to the terms and conditions that were
listed on this page, which again listed the membership fee. The terms
also explained that if he did not cancel his membership by the end of the
trial, his membership would automatically continue and the monthly membership
fee would be charged to the credit card account that he provided.
We have issued a refund for the membership fees that [redacted] was charged. Those refunds should post back to his account
within 2-5 business days.
Additionally, [redacted] submitted a rebate for that purchase,
however I do not see that he completed the rebate process by sending us the
order confirmation. I have made a courtesy and put that rebate into
process for him. That check will be sent out in 2-5 business days.
If [redacted] has any additional questions he can certainly
reach out to me directly.
Thanks,
Mike
I write in regards to the above referenced complaint submitted to
your office by [redacted]n. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that after making a...
purchase on [redacted],
[redacted]n was presented with an offer for a membership to our
[redacted] program with her [redacted] order confirmation. [redacted]n clicked on the offer and
arrived on our order registration page, which provided full details about the
membership program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration process by
providing her full contact and account information and clicking a button that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted]n a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value and strive to please our customers, immediately
upon receipt of your letter we refunded back to her card all charges, and
stopped all further charges. Again, we
apologize for any inconvenience this may have caused.
Complaint: [redacted]
I am rejecting this response because:
I have never used the account for business use since I do not have a business period. I also did not purchase gift cards, I bought prepaid cards instead for my personal use. The purchase of prepaid cards are not listed as violation in the Terms of Condition.
Sincerely,
Allen L**
I write in regards to the above referenced complaint submitted to your office by [redacted]y and I thank you for allowing us to respond to this complaint.
11pt; font-family: Calibri, sans-serif;">As an initial matter, we would like to note that [redacted] complaint with your office is entirely without merit as he mis-used our service for unauthorized purposes, in violation of our terms of use. We have accordingly terminated his membership with us. As background, we host a membership program that allows consumers the ability to, among other benefits, obtain rebates for shipping charges they may incur when shopping online and receive 10% cash back on products purchased from various online merchants, which is paid out in the form of a check each calendar quarter. Consumers enroll in our program online, which involves their providing personal contact and account information for program billing, and reading and agreeing to our terms of use, which, among other things, prohibits the use of our program for commercial purposes. As a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of his membership fees. However, since [redacted]y admitted to using our program for business use we refuse to honor his rebate requests due to his misuse and abuse of our program. If you need any additional information, please feel free to contact me directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this
complaint.
I have investigated [redacted] account and found that she
has signed up for multiple [redacted] memberships. Since 2014...
there has been 6 accounts opened
up by [redacted]. Some of them needed a
slightly different email address to be able to be registered with
[redacted].
Opening of multiple accounts is a violation of our terms and
conditions. When [redacted] would had
signed up, she would need to check the box that states she understands and
agrees to our terms and conditions. I have also copied our terms and conditions
for review.
The last 2 accounts were opened up simultaneously with her 7
day no cost review ending and starting another one at that time. [redacted] was also issued a full refund of all
the membership fees that she was charged by us.
Due to the multiple accounts we will be unable to process any of these
rebates.
Below please see an excerpt from our Terms of Use under
section, “Free Trials and Other Promotions”
Free Trials and Other Promotions. Any free trial or other promotion that provides
membership access to the Service must be used within the specified time of the
trial. You must cancel your membership before the end of the trial period in
order to avoid being charged a membership fee. There is a limit of one
membership and one introductory/premium offer per household.