Thank you for the opportunity to respond to
this complaint.
I apologize for any...
inconvenience Ms.
[redacted] had regarding this matter.
It appears that there were two accounts
opened under Ms. [redacted]’s name. The first account was cancelled and all charges
stopped, four months ago.
The second account had Ms. [redacted]’s name misspelled,
and we had the account under a different address ([redacted]) and that is
why we did not realize she had two accounts.
I have cancelled the second account and
processed a full refund.
Thank you
Thank you for the opportunity to respond to this complaint.
I do apologize for
any confusion or misunderstanding regarding our program and Mr. [redacted]’s
membership.
Our records show that Mr. [redacted] registered for a...
membership
on 9/20/13 when he saw our offer on his [redacted] order confirmation.
I can find no record of a phone registration, current or past.
It is possible that because of this active membership already on file, the
one via the phone did not go through.
I have gone ahead and cancelled the one membership I found
and processed a full refund.
Thank you
From: [redacted]] Sent: Thursday, June 25, 2015 5:26 AMTo: [redacted]Subject: Complaint ID [redacted] Hello Revdex.com: [redacted].com (the business in complaint ID [redacted]) has contacted me directly by e-mail, and they have provided a [redacted] gift card number and PIN in the amount of $25. I accept this resolution. Kind regards ~ [redacted]
[redacted] I write in regards to the above referenced complaint submitted to your office by Mr. [redacted]. We regret any confusion or inconvenience he experienced when doing business with...
our company and trust that this letter will address his concerns. Our records show that on April 24th, 2016, after making an online purchase o[redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 30 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. As a courtesy, I have issued a full refund back to Mr. [redacted] account. The total refund will be $64.85 and should post back within 2-5 business days. Again, we regret any inconvenience this may have caused [redacted]
I write in regards to the above referenced complaint submitted to your office by Mr. [redacted]. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his...
concerns. Our records show that on June 25th, 2016, after making an online purchase on [redacted].com, Mr. [redacted] was presented with an ad banner promoting our FreeShipping.com program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 30 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. Ms. [redacted] called us on July 24th, 2016 to cancel his account which we did. I have also just issued a courtesy refund to his account. Please allow 2-5 business days for this to post to his account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this
complaint.
As Ms. [redacted] stated we do have a 90 day resend policy.
However, we will make an exception and resend this gift card out today.
Thank...
Thank you for the opportunity to respond to this complaint.
Our records show that on...
1/5/15, after making a purchase on [redacted], [redacted] was presented with an offer for a membership to our
Freeshipping.com program with his [redacted] order confirmation. [redacted] clicked on the offer and arrived
at our registration page, which provided full details about the membership
program and how he can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided.
[redacted] then submitted a claim for the introductory offer of
$10 cash back and was notified that this would be processed in 3-6 weeks. That
claim was approved on 2/5/15 and a check should go out this week.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to his card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
Complaint: [redacted] I am rejecting this response because:
I still didn't get ANY direct responds to my specific questions:
1. Why my account was not canceled right away if I violated their terms of use, why it was only canceled after I was earned them rebates for two month and reached $1000? 2. Why there is NO OTHER OPTION on website to reopen account that customers who changed their mind and decided that it’s good trustful reliable reward source that they would like to use?
3. I NEVER had multiple accounts as you stated. I NEVER was informed by email that my account was canceled until I contacted you customer service. I reopened my account with identical email address, mail address, name, password (everything) and NEVER used (cashed) promotional $10 check that you mailed to me second time.Sincerely, [redacted]
[redacted]
As explained previously we do feel we make it very clear that it is a membership with a monthly fee.
Our registration page provided full details about our money saving membership program and how she can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.
The charge for the membership is also listed directly above where the credit card is entered. She also had to agree to our Terms of Use & Service prior to signing up which also included information about the billing terms. Once she signed up she would have received our welcome email which again reiterates the program billing terms.
Just as a reminder [redacted]’ account has been fully refunded from us.
Please let me know if there are any other questions.
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that after making a purchase on [redacted],
[redacted] was presented with an offer for a membership to our
[redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the membership
program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I
agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to her card all
charges she requested from May 2013 to present, and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his...
concerns. Our records show that on February 29th, 2012, after making an online purchase on Book of the Month Club, Mr. [redacted] was presented with an ad banner promoting our FreeShipping.com program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 30 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. Upon receipt of this letter we issued a full refund of all charges back to her account. Mr. [redacted] has now received a full refund for everything she has been billed by us. Again, we regret any inconvenience this may have caused Mr. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
it sounds better , hopefully I will get the check during that time frame.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I have not received my refund, yet.
Plus, there is no mention of the first day counting as a full day, or any other reference to how many hours this company considers being in a day in anything I agreed to when accepting their "bribe", to try their service for free.
It's funny they consider doing the right thing "a courtesy", and they only extended this "courtesy" after I complained to [redacted], the FTC, and the Connecticut Revdex.com. :-)
I don't call having to contact their customer service line...twice, being refused a refund (both times), and then having to spend the time to file complaints with 3 other companies, before getting my rightful refund, a "courtesy".
If this is what [redacted] considers good customer service, it's no wondeer they have to trick people out of their money.
I will be happy to update my complaint is resolved once I verify that my refund has in fct been deposited into my checking account.
Until then, I don't consider this complaint closed.
Sincerely,
[redacted]
As requested, we
have cancelled Mr. [redacted]’s membership in our program, and as a courtesy, a
full refund to the credit card that was billed has been processed.
11pt;">
Our records
show Mr. [redacted] became a member of FreeShipping.com on 3/15/13 when he
saw our offer on his [redacted].com order confirmation that said his order
qualified for a shipping rebate. He affirmatively accepted our offer and
completed our membership registration process.
We apologize for any
confusion Mr. [redacted]’s may have had regarding our program. The terms of our
offer are given to registrants three times during the enrollment process:
1. The
terms of the offer including all the billing details are displayed directly
adjacent to the area where the member enters their credit card information.
Including the information that if he did not cancel his membership during the
30 day trial, his credit card would be charged.
2.
These same terms are displayed once again on the “new member
welcome” screen that is displayed immediately after a successful sign up. All
new members are required to check a box indicating they have read and
understand the offer. It is impossible for a member to join without checking
this box first.
3. We
also send an electronic confirmation. The terms are sent a third time in the
new member welcome email that is sent to the email address provided by the
member.
Again, we apologize for
any confusion and as mentioned previously, the account is closed and a full
refund has been issued
Watch the fine print on this company. Especially if your ordering from a mobile device. I don't remember reading anything about a trial offer and probably blindly clicked on the free shipping option while trying to order something last minute for Halloween.
Going over my bank statements I saw a monthly recurring charge I did not recognize. I had thought when I was submitting my credit card information that I was in the process of paying my retailer and not providing someone else my payment information.
Shame on me for missing it. I'm not requesting any sort of refund but want to ensure if anyone sees this company to slow down as you enter your billing information.
I will give credit where it is due though in that the personnel at the call center were very polite and expeditiously handled my request to cancel the account immediately without trying to sell me anything else or convince me to stay.
I write in regards to
the above referenced complaint submitted to your office by Ms. [redacted]. We
regret any confusion or inconvenience she experienced when doing business with
our company and trust that this letter will address her concerns. ...
Our records show that on 7/20/2015 Mr. [redacted] saw an offer
for a $10 cash back rebate when she was making a purchase with E.L.F. At
the time that she was registering with [redacted].com she would have needed
to enter her credit card number. The membership fee was listed right next
to where she would have entered it. After signing up, we also sent her
the welcome email which included the membership fee. The terms on that
page explained that if she did not cancel within her 7 day review that she
would be charged the monthly membership fee of $12.97 on the credit card that
she provided.
According to our records Ms. [redacted] did submit a rebate for
that purchase. That rebate is in process and will be sent out within 2-5
business days to the address on file.
Ms. [redacted]’s account has been issued a refund of the
membership fee. If she would like we are more than happy to provide her bank with the details of the refund transactions.
Please let me know if you have any other questions.
Thank you for the opportunity to respond to
this complaint.
I apologize for any...
inconvenience Ms.
[redacted] had regarding this matter.
It appears that there were two accounts
opened under Ms. [redacted]’s name. The first account was cancelled and all charges
stopped, four months ago.
The second account had Ms. [redacted]’s name misspelled,
and we had the account under a different address ([redacted]) and that is
why we did not realize she had two accounts.
I have cancelled the second account and
processed a full refund.
Thank you
Thank you for the opportunity to respond to this complaint.
I do apologize for
any confusion or misunderstanding regarding our program and Mr. [redacted]’s
membership.
Our records show that Mr. [redacted] registered for a...
membership
on 9/20/13 when he saw our offer on his [redacted] order confirmation.
I can find no record of a phone registration, current or past.
It is possible that because of this active membership already on file, the
one via the phone did not go through.
I have gone ahead and cancelled the one membership I found
and processed a full refund.
Thank you
From: [redacted]] Sent: Thursday, June 25, 2015 5:26 AMTo: [redacted]Subject: Complaint ID [redacted] Hello Revdex.com: [redacted].com (the business in complaint ID [redacted]) has contacted me directly by e-mail, and they have provided a [redacted] gift card number and PIN in the amount of $25. I accept this resolution. Kind regards ~ [redacted]
Hi,
I'm confused why [redacted] is claiming she did not receive her check as I see that it was cashed on 7/26/2016.
Please let me know if there are any other questions. I can also provide an image of the check, but figured I'd wait to see if that was necessary.
Thanks!
[redacted] I write in regards to the above referenced complaint submitted to your office by Mr. [redacted]. We regret any confusion or inconvenience he experienced when doing business with...
our company and trust that this letter will address his concerns. Our records show that on April 24th, 2016, after making an online purchase o[redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 30 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. As a courtesy, I have issued a full refund back to Mr. [redacted] account. The total refund will be $64.85 and should post back within 2-5 business days. Again, we regret any inconvenience this may have caused [redacted]
I write in regards to the above referenced complaint submitted to your office by Mr. [redacted]. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his...
concerns. Our records show that on June 25th, 2016, after making an online purchase on [redacted].com, Mr. [redacted] was presented with an ad banner promoting our FreeShipping.com program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 30 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. Ms. [redacted] called us on July 24th, 2016 to cancel his account which we did. I have also just issued a courtesy refund to his account. Please allow 2-5 business days for this to post to his account.
Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for the opportunity to respond to this
complaint.
As Ms. [redacted] stated we do have a 90 day resend policy.
However, we will make an exception and resend this gift card out today.
Thank...
you
Thank you for the opportunity to respond to this complaint.
Our records show that on...
1/5/15, after making a purchase on [redacted], [redacted] was presented with an offer for a membership to our
Freeshipping.com program with his [redacted] order confirmation. [redacted] clicked on the offer and arrived
at our registration page, which provided full details about the membership
program and how he can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, his membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that he provided.
[redacted] then submitted a claim for the introductory offer of
$10 cash back and was notified that this would be processed in 3-6 weeks. That
claim was approved on 2/5/15 and a check should go out this week.
[redacted]’s account has been cancelled and immediately upon receipt of your letter we
refunded back to his card the full amount we charged her. Again, we
apologize for any inconvenience this may have caused.
Complaint: [redacted] I am rejecting this response because:
I still didn't get ANY direct responds to my specific questions:
1. Why my account was not canceled right away if I violated their terms of use, why it was only canceled after I was earned them rebates for two month and reached $1000? 2. Why there is NO OTHER OPTION on website to reopen account that customers who changed their mind and decided that it’s good trustful reliable reward source that they would like to use?
3. I NEVER had multiple accounts as you stated. I NEVER was informed by email that my account was canceled until I contacted you customer service. I reopened my account with identical email address, mail address, name, password (everything) and NEVER used (cashed) promotional $10 check that you mailed to me second time.Sincerely, [redacted]
I would like to give it a chance to work with the business. Can you withdraw my complaint...
#[redacted]?
Sincerely,
[redacted]
[redacted]
As explained previously we do feel we make it very clear that it is a membership with a monthly fee.
Our registration page provided full details about our money saving membership program and how she can try the program at no cost for 7 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.
The charge for the membership is also listed directly above where the credit card is entered. She also had to agree to our Terms of Use & Service prior to signing up which also included information about the billing terms. Once she signed up she would have received our welcome email which again reiterates the program billing terms.
Just as a reminder [redacted]’ account has been fully refunded from us.
Please let me know if there are any other questions.
I write in regards to the above referenced complaint submitted
to your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
class="MsoNoSpacing">Our records show that after making a purchase on [redacted],
[redacted] was presented with an offer for a membership to our
[redacted] program with her [redacted] order confirmation. [redacted] clicked on the offer and arrived
on our order registration page, which provided full details about the membership
program and how she can try the program at no cost for 30 days. The terms on that page explained that if she
did not cancel her membership by the end of the trial, her membership would
automatically continue and the monthly membership fee would be charged to the
credit card account that she provided.
Our records show that she completed the registration
process by providing her full contact and account information and clicking a
button that states “I
agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly
thereafter we sent [redacted] a welcome e-mail with full information on how
she can access and enjoy her program benefits.
Since we value and strive to please our customers,
immediately upon receipt of your letter we refunded back to her card all
charges she requested from May 2013 to present, and stopped all further charges. Again, we apologize for any inconvenience
this may have caused.
I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his...
concerns. Our records show that on February 29th, 2012, after making an online purchase on Book of the Month Club, Mr. [redacted] was presented with an ad banner promoting our FreeShipping.com program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 30 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided. Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. Upon receipt of this letter we issued a full refund of all charges back to her account. Mr. [redacted] has now received a full refund for everything she has been billed by us. Again, we regret any inconvenience this may have caused Mr. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
it sounds better , hopefully I will get the check during that time frame.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I have not received my refund, yet.
Plus, there is no mention of the first day counting as a full day, or any other reference to how many hours this company considers being in a day in anything I agreed to when accepting their "bribe", to try their service for free.
It's funny they consider doing the right thing "a courtesy", and they only extended this "courtesy" after I complained to [redacted], the FTC, and the Connecticut Revdex.com. :-)
I don't call having to contact their customer service line...twice, being refused a refund (both times), and then having to spend the time to file complaints with 3 other companies, before getting my rightful refund, a "courtesy".
If this is what [redacted] considers good customer service, it's no wondeer they have to trick people out of their money.
I will be happy to update my complaint is resolved once I verify that my refund has in fct been deposited into my checking account.
Until then, I don't consider this complaint closed.
Sincerely,
[redacted]
Hi,
We will be cancelling that check and reissuing it. Please allow 2-5 business days for that check to be sent out.
Thanks!!Mike
As requested, we
have cancelled Mr. [redacted]’s membership in our program, and as a courtesy, a
full refund to the credit card that was billed has been processed.
11pt;">
Our records
show Mr. [redacted] became a member of FreeShipping.com on 3/15/13 when he
saw our offer on his [redacted].com order confirmation that said his order
qualified for a shipping rebate. He affirmatively accepted our offer and
completed our membership registration process.
We apologize for any
confusion Mr. [redacted]’s may have had regarding our program. The terms of our
offer are given to registrants three times during the enrollment process:
1. The
terms of the offer including all the billing details are displayed directly
adjacent to the area where the member enters their credit card information.
Including the information that if he did not cancel his membership during the
30 day trial, his credit card would be charged.
2.
These same terms are displayed once again on the “new member
welcome” screen that is displayed immediately after a successful sign up. All
new members are required to check a box indicating they have read and
understand the offer. It is impossible for a member to join without checking
this box first.
3. We
also send an electronic confirmation. The terms are sent a third time in the
new member welcome email that is sent to the email address provided by the
member.
Again, we apologize for
any confusion and as mentioned previously, the account is closed and a full
refund has been issued
Watch the fine print on this company. Especially if your ordering from a mobile device. I don't remember reading anything about a trial offer and probably blindly clicked on the free shipping option while trying to order something last minute for Halloween.
Going over my bank statements I saw a monthly recurring charge I did not recognize. I had thought when I was submitting my credit card information that I was in the process of paying my retailer and not providing someone else my payment information.
Shame on me for missing it. I'm not requesting any sort of refund but want to ensure if anyone sees this company to slow down as you enter your billing information.
I will give credit where it is due though in that the personnel at the call center were very polite and expeditiously handled my request to cancel the account immediately without trying to sell me anything else or convince me to stay.
I write in regards to
the above referenced complaint submitted to your office by Ms. [redacted]. We
regret any confusion or inconvenience she experienced when doing business with
our company and trust that this letter will address her concerns. ...
Our records show that on 7/20/2015 Mr. [redacted] saw an offer
for a $10 cash back rebate when she was making a purchase with E.L.F. At
the time that she was registering with [redacted].com she would have needed
to enter her credit card number. The membership fee was listed right next
to where she would have entered it. After signing up, we also sent her
the welcome email which included the membership fee. The terms on that
page explained that if she did not cancel within her 7 day review that she
would be charged the monthly membership fee of $12.97 on the credit card that
she provided.
According to our records Ms. [redacted] did submit a rebate for
that purchase. That rebate is in process and will be sent out within 2-5
business days to the address on file.
Ms. [redacted]’s account has been issued a refund of the
membership fee. If she would like we are more than happy to provide her bank with the details of the refund transactions.
Please let me know if you have any other questions.
Thanks!
[redacted]