Bold North America LLC

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Thank you for the opportunity to resolve this complaint from Mr [redacted] ***We apologize for any inconvenience to Mr***As of July 20, 2015, Mr***'s account has been canceledOur customer service team has provided one monthly refund totaling $He will not be receiving any charges from LiveCareer going forward We trust this resolves this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for the opportunity to resolve this complaint from [redacted] *** We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 11, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 25, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 25, to our recurring monthly service at $per month.'' Accordingly, on January 25, [redacted] card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $ Our customer service team refunded [redacted] the amount of $as of April 5, We trust this addresses any concerns you may have

Revdex.com Complaint ID [redacted] Thank you for the opportunity to resolve this complaint from [redacted] (“ [redacted] ”)Our dedicated Customer Service team processed yesterday [redacted] ’s resume removal request from our LiveCareer portal Please allow up to business days for the removal to become effective and live in our portal We trust this addresses any concerns you may have and resolves this matter

Initial Business Response / [redacted] (1000, 10, 2016/03/29) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 14, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 29, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 29, to our recurring monthly service at $per month.'' Accordingly, on February 29, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of March 22, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/04/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) They issued me a refund,Thank you,I am happy-but they are wrong about the sidateThis was my dispute all along,I had the sign up date on my calendar and cancelled the subscription on day which was March 1st Regardless the issue has been resolved and I again thank you for your intervention TY!

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 3, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 27, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 27, to our recurring monthly service at $per month.'' Accordingly, on August 27, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of January 13, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/08/28) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 4, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 19, to our recurring monthly service at $per month.'' Accordingly, on August 19, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of August 19, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2014/03/17) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 29, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 13, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 13, to our recurring monthly service at $per month.'' Accordingly, on November 13, 2013, the card [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $on March 14, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 6, 2015/11/20) */ Customer stated she cancelled, they processed a pro rated refund for the amount of 19.86, but we processed her the remaining amount of the latest billing month for 7.94, in total we provided her one month of a full refund Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The $they refunded is for October, They charged my account AGAIN on November 5, for $This is absolutely not acceptable!!! Final Business Response / [redacted] (4000, 10, 2015/12/11) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 23, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 8, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 8, to our recurring monthly service at $per month.'' Accordingly, on October 8, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of December 3, We trust this addresses any concerns you may have Final Consumer Response / [redacted] (2000, 12, 2015/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although the company's explanation deliberately chooses to ignore the fact that I canceled my service the very same day that I signed up for the 14-day subscription, I accept their proposed resolution of refunding me the two months service (a total of $ Thank you Revdex.com for coming to my rescue! Regards, [redacted]

Initial Business Response / [redacted] (1000, 6, 2014/06/04) */ Thank you for the opportunity to resolve this complaint from [redacted] **[redacted] We have reviewed our files and our records show that [redacted] signed up for our My Perfect Resume services on March 14, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 29, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 29, to our recurring monthly service at $per month.'' Accordingly, on March 29, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $on June 4, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was credited for the three months of chargesThank you

Initial Business Response / [redacted] (1000, 8, 2015/11/17) */ Customer signed up for a day trial, that would auto renew to a monthly service on the 15th day, customer requested refunds, we provided total refunds of the amount of eachSubscription cancelled, no further charges Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The day trial Is a scam To catch suckers like meI did not intend To maintain a membership and use their servicesThey knew that as well as I did!I figured a dollar For a one time use To make a resume Was a good deal.I did not needThe service any longer.Because I forgot to cancel I was penalized $every month Indefinitely Until I caught it.They will continue to take peoples money in this manner until somebody Steps up and makes them change the policy!Every legitimate business that takes money out of my account At least send me an email thank you for your payment.This alone would serve as a reminder to those of us who forgot to cancelAlso, If they admit they were wrong by returning five of the nine payments They should also return the other forBecause they Can check the records and see That I never use the account except the one time Final Business Response / [redacted] (4000, 12, 2015/12/04) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 24, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 8, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 8, to our recurring monthly service at $per month.'' Accordingly, on February 8, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of Ocotber 23, We trust this addresses any concerns you may have Final Consumer Response / [redacted] (4200, 14, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) A Legitimate business Provides a service for a reasonable feeThis company knows fully well That a percentage of US consumers Will not cancel before the day trial ends.I would love to know what percentage of their income Comes from People who are not using the service.By only refunding me five of the nine payments Taken from my account, They are taking advantage of my mistake of not cancelling before the trial ends and they will gladly take advantage of others until changes are made to allow consumers to personally authorize each payment or in the very least, require the business to notify you with a "thank you for your payment." This is out right theft because I only used the service for document for the fee They know many customers will forget to log back on to cancel! If they are knowingly keeping dollars of my money now knowing I never used their service then they should not be allowed access into anyones bank accounts! This is unethical practice and they should be held accountable!

I deleted my account on their website a couple months backBut, a month later I get a charge on my cardI tried contacting costumer service but nobody answeredTried their "days a week Live Chat" same thing, no answerI figured I must've cancelled my account late so I let it goThe next month I get another chargeTried to contact the company, same thing, no answerI emailed them using their website but I never heard from themThen, I get charged again!!! months without even access to the website but yet I'm still getting chargedFinally I was able to talk to someoneI asked her why I was being charged and she said that my account was deleted but never cancelledShe checked their service data and my information was not even on thereAh! but they still had my credit card infoI asked her what services were offered after you delete the accountShe said NONEThen, why do you charge!!!? Why have a delete account link if it doesn't end your subscription?

Initial Business Response / [redacted] (1000, 8, 2015/12/07) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] ***We apologize for any inconvenience to Ms***As of December 7, 2015, Ms***'s account has been deactivatedShe will not be receiving any additional emails from LiveCareer going forward We trust this resolves this matter Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 6, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 21, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 21, to our recurring monthly service at $per month.'' Accordingly, on April 21, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on April 26, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 8, 2015/08/26) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 2, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 17, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 17, to our recurring monthly service at $per month.'' Accordingly, on March 17, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $and a prorated refund of $Our customer service team refunded [redacted] the amount of $as of August 10, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 27, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 14, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 14, to our recurring monthly service at $per month.'' Accordingly, on March 14, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of June 10, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Which month are they refunding me for? March? If they agree to refund me for March they should agree and refund me for April and May as wellYou are a witnessIn my earlier complaint I said I tried to contact them on April 12,& If they charged me on March 13,I contacted them on April 12,one day before the next charge to cancel the serviceThey 'NEVER' replied back and I WaitedSo I Contacted them again on April 14,and Again 'Never' received a replyI have the email inquiry to prove I contacted themThey never contacted me back and that is the type of sloppy service I said they provideNow I just want a refund for April & MayIf they agreed to already refund me for March? Final Business Response / [redacted] (4000, 10, 2015/07/09) */ Thank you again for the opportunity to resolve this complaint from [redacted] As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, we issued a refund for the monthly charge for the month of April totaling $refunded on June 10, Mr [redacted] mentions a charge in May, however our customer service team has not been able to locate a charge to his card for May and as such we cannot provide a refund We trust this resolves this issue

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 27, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year *** [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 12, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 12, to our recurring monthly service at $per month.'' Accordingly, on July 12, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 17, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

[redacted] LiveCareer is a scam and it is my pleasure to post bad reviews for them all evening on any site I can findStay away from LiveCareer or lose lots of money

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 24, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 9, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 9, to our recurring monthly service at $per month.'' Accordingly, on July 9, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 20, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 8, 2015/12/07) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files, and our records do not show any record of Mr [redacted] signing up for any of our services At this time we request further information from Mr [redacted] so we can confirm what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr [redacted] confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/08) */ I received an email stating that the company did not respond to my complaintso I am responding but it appears they did ask me for more informationI am confusedthe final four digits of my card are *** Final Business Response / [redacted] (4000, 12, 2015/12/11) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that ***'s daughter signed up for our Resume Builder services on May 24, The copy online clearly provided ***'s daughter with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long***'s daughter chose to accept our offer for day full access, which automatically renews monthlyOn the page where ***'s daughter made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, to our monthly service at $per month.'' This page also provides information on how ***'s daughter could cancel before this monthly chargeFinally, ***'s daughter was also sent an email to the email address provided to us on the same day confirming ***'s daughter's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 9, to our recurring monthly service at $per month.'' Accordingly, on June, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of December 9, We trust this addresses any concerns you may have Final Consumer Response / [redacted] (2000, 14, 2015/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2015/11/18) */ Customer was unaware of the auto renew fee, customers account is cancelled no further charges will occurWe had already provided month of a full refund