Bold North America LLC

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 20, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 5, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 5, to our recurring monthly service at $per month.'' Accordingly, on May 5, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of January 13, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 27, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 14, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 14, to our recurring monthly service at $per month.'' Accordingly, on March 14, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of June 10, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Which month are they refunding me for? March? If they agree to refund me for March they should agree and refund me for April and May as wellYou are a witnessIn my earlier complaint I said I tried to contact them on April 12,& If they charged me on March 13,I contacted them on April 12,one day before the next charge to cancel the serviceThey 'NEVER' replied back and I WaitedSo I Contacted them again on April 14,and Again 'Never' received a replyI have the email inquiry to prove I contacted themThey never contacted me back and that is the type of sloppy service I said they provideNow I just want a refund for April & MayIf they agreed to already refund me for March? Final Business Response / [redacted] (4000, 10, 2015/07/09) */ Thank you again for the opportunity to resolve this complaint from [redacted] As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, we issued a refund for the monthly charge for the month of April totaling $refunded on June 10, Mr [redacted] mentions a charge in May, however our customer service team has not been able to locate a charge to his card for May and as such we cannot provide a refund We trust this resolves this issue

Initial Business Response / [redacted] (1000, 5, 2014/09/03) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that ***'s relative [redacted] signed up for our Resume Builder services on August 24, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 7, to our monthly service at $per month.'' This page also provides information on how Derek could cancel before this monthly charge Since the subscription was canceled prior to the automatic renewal scheduled for September 7, ***'s card, which [redacted] provided, was only charged the initial subscription fee of $by LiveCareerUnfortunately, there is nothing we can do about the foreign transfer fees incurred by ***, as these charges are from her bank We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only sentence pertaining to the complaint is the very last oneI understand about subscription and cancelling, and have no problem with whatever they wish to charge for monthly service I am very frustrated as I am unable to get a clear answer about the foreign transfer feesTwo different representatives from BMO Harris told me that the foreign transfer fees are not from the bankI will visit my bank tomorrow, 9/to show them LiveCareer's answerI will update with new information in the afternoon Final Business Response / [redacted] (4000, 9, 2014/09/24) */ Thank you again for the opportunity to resolve this complaint from [redacted] Our customer service team has reviewed our records and confirmed that as stated in our earlier response, ***'s card was only charged the initial subscription fee of $by LiveCareer Unfortunately, LiveCareer cannot refund charges that were not made by usAs such, there is nothing we can do about the foreign transfer fee charges of $that [redacted] refers to in her complaint We hope this resolves this matter Final Consumer Response / [redacted] (2000, 11, 2014/09/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/03/26) */ Thank you for the opportunity to resolve this complaint from [redacted] [redacted] signed up for our Resume Builder services on February 5, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 5, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 20, to our recurring monthly service at $per month.'' Accordingly, on February 20, the credit card which [redacted] provided, was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on March 19, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 5, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 20, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 20, to our recurring monthly service at $per month.'' Accordingly, on October 20, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide [redacted] a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of May 22,

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 10, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 27, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 27, to our recurring monthly service at $per month.'' Accordingly, on May 27, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of June 24, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files, and our records do not show any record of Ms [redacted] signing up for any of our services At this time we request further information from Ms [redacted] so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please check under the name [redacted] B [redacted] Final Business Response / [redacted] (4000, 9, 2015/09/10) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that ***'s husband signed up for our Resume Builder services on November 11, The copy online clearly provided ***'s husband with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long***'s husband chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 26, to our monthly service at $per month.'' This page also provides information on how ***'s husband could cancel before this monthly chargeFinally, ***'s husband was also sent an email to the email address provided to us on the same day confirming ***'s husband's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 26, to our recurring monthly service at $per month.'' Accordingly, on November 26, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 31, We trust this addresses any concerns you may have Final Consumer Response / [redacted] (2000, 11, 2015/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your response and offerI appreciate your cooperation

Initial Business Response / [redacted] (1000, 9, 2014/03/17) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] sharing the same address as [redacted] , signed up for our My Perfect Resume services on February 6, (The attached resume made by [redacted] includes the same address that [redacted] provided on this complaint)The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 21, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 21, to our recurring monthly service at $per month.'' Accordingly, on February 21, 2014, ***'s card, which [redacted] provided, was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on February 26, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can show you my bank statementThere is NO credit for I was never given a refund! Final Business Response / [redacted] (4000, 13, 2014/03/27) */ Our customer service team looked into this issue and discovered there was a problem with the initial refundAs such, the refund was re-processed on March 25, and [redacted] should receive her refund 2-days from that date We trust this resolves this matter

Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ Thank you for the opportunity to resolve this complaint from Mr [redacted] ***We apologize for any inconvenience to MrKockhAs of December 14, 2015, Mr***'s account has been canceledHe will not be receiving any charges from LiveCareer going forward Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of December 14, We trust this resolves this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) After I told then I was going to speak to the Revdex.com, only then did I receive good customer service.I hope after all of this they improve as a business in the futureMy debit card was stolen this weekend ,and obviously I can't prove anything when it comes to them in regards to that.The card has been cancelledThe company itself did right as far as fixing the problem ,eventuallyI would advise the management team take a look at some of the employees working there ,or at the very least have a program to have deal with customer service betterThe last person I talked to was pretty rude to meI'm sure the management there is better at dealing with customersIt was resolved so I'm moving on nowNot sure who [redacted] is ,but I did receive a few refundsI think thay email speaks for itself ,when it comes to the employees that work thereThe management team there has some work to do to weed out the bad ones

Initial Business Response / [redacted] (1000, 6, 2015/09/18) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 23, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 23, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 23, to our recurring monthly service at $per month.'' Accordingly, on April 23, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of September 17, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2014/12/02) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 23, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 7, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 7, to our recurring monthly service at $per month.'' Accordingly, on November 7, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on November 21, We appreciate [redacted] 's feedback and will take his comments into considerationWe value our customers here at LiveCareer and want to ensure that our site is a clear and consumer friendly as possible We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The terms are not conspicuously placed and this in evident in the fact that the website has hundreds of complaints about this issueI do not accept this explanation and want further action or removal of Revdex.com accreditation from this site

Initial Business Response / [redacted] (1000, 8, 2014/08/19) */ Thank you for the opportunity to resolve this complaint from [redacted] LiWe have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 24, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 4, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 4, to our recurring monthly service at $per month.'' Accordingly, on March 4, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of July 30, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was fully refunded, although the explaination from company is not very satisfyingHowever,I am happy to get my money back

Initial Business Response / [redacted] (1000, 10, 2015/11/19) */ Customer had called, regarding charges he was requesting refunds, he had a total of charges and we refunded back charges on October 16th-17thNo further charges, subscription is cancelled

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 26, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 13, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 13, to our recurring monthly service at $per month.'' Accordingly, on March 13, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 10, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not sign up for this service therefore I expect a full refund of the $The information was not clear and I never received emails notifying me of this charge/service until I called them about the unapproved charges on July Final Consumer Response / [redacted] (3000, 12, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only signed up for one time use, not a subscriptionI will accept this when the entire amount has been refundedTo date, no money except one $has posted to my checking account Final Business Response / [redacted] (4000, 16, 2015/08/26) */ Thank you again for the opportunity to resolve this complaint from [redacted] *** As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, our customer service team has provided [redacted] with refunds in the amount of $As of July 23, 2015, [redacted] has received a refund of charges, for a total refund amount of $We are not able to provide additional refunds We trust this resolves this issue

Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 26, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 11, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 11, to our recurring monthly service at $per month.'' Accordingly, on December 11, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of December 12, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Thank you again for the opportunity to resolve this complaint from [redacted] *** Our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, our customer service team has provided [redacted] with a refund of one monthly charge in the amount of $As of September 16, 2015, [redacted] a total refund amount of $We have verified our system and the refund has been processed successfullyIf [redacted] is not in receipt of these fund, we recommend they contact their banking institution We trust this resolves this issue

Thank you for the opportunity to resolve this complaint from [redacted] *** We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 1, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthly On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 15, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 15, to our recurring monthly service at $per month.'' Accordingly, on March 15, [redacted] card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $ Our customer service team refunded [redacted] the amount of $as of March 24, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] We apologize for any inconvenience to Ms [redacted] As of September 4, 2015, Ms [redacted] 's account has been canceledOur customer service team has refunded her monthly charge totaling $as of September 4, She will not be receiving any charges from LiveCareer going forward We trust this resolves this matter

Initial Business Response / [redacted] (1000, 5, 2015/07/03) */ Thank you for the opportunity to resolve this complaint from [redacted] HowWe have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 14, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 29, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 29, to our recurring monthly service at $per month.'' Accordingly, on June 29, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of June 24, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They state that the refund was made on July 2nd, however the refund has not reflected as of today, July 8thThey sent an email stating that they issued the refund, however no account information was verified as to where the refund was issued Furthermore their website is setup so as to not enable you to cancel the service nor to submit complaints through their siteThey need to either fix their website so that you can cancel service online, or conspicuously state that in order to ensure cancellation you must call a customer service representative to cancel service Final Business Response / [redacted] (4000, 10, 2015/07/14) */ Thank you again for the opportunity to resolve this complaint from Ms [redacted] ***Our customer service team has reviewed our files, and to date, Ms [redacted] has received one refund in the amount of $ The refund was processed on July 2, Refunds may take a few days to clear with the banks If Ms [redacted] is not in receipt of these funds, we recommend that she get in contact with her bankWe trust this resolves this issue

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 31, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 14, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 14, to our recurring monthly service at $per month.'' Accordingly, on June 14, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of June 29, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) While everything they provide is correct, the issue is that the account was canceled prior to the the automatic renewal date But I appreciate they realized the error and refunded the amount due