Bold North America LLC

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Thank you for the opportunity to resolve this complaint from Mr [redacted] We apologize for any inconvenience to Mr [redacted] As of January 5, 2016, Mr [redacted] 's account has been canceled and our customer service team has provided refund of the monthly charge totaling $He will not be receiving any charges from LiveCareer going forward We trust this resolves this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) They resolved the issue completely and gave me my refunds thanks to the Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on July 8, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 23, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 23, to our recurring monthly service at $per month.'' Accordingly, on July 23, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 4, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 7, The copy online clearly provided *** with a choice a monthly subscription, which automatically renews for a fee of $34.80, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long for $ [redacted] chose to accept our offer for monthly access, which automatically renews for $monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the premium access ''automatically renews at $per month"In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on to our monthly service at $per month.'' This page also provides information on how [redacted] could cancelFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically to our recurring monthly service at $per month.'' Accordingly, on March 8, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of August 3, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 9, 2015/11/17) */ Customer chatted with a representative regarding charges, she was refunded a pro rated refund for the latest billing month, total amount of Subscription cancelled, no further charges Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) They continued billing my account and did not properly obtain consent to do so; or did so in a dishonest manner that was not clear Final Business Response / [redacted] (4000, 14, 2015/12/03) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 13, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 28, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 28, to our recurring monthly service at $per month.'' Accordingly, on May 28, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of November 20, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 22, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 7, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 7, to our recurring monthly service at $per month.'' Accordingly, on October 7, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide them a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of December 22, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 13, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 28, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 28, to our recurring monthly service at $per month.'' Accordingly, on January 28, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of September 18, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was only refunded one month charge on September 18,And that email they said they sent is not trueTheir policy is not clearly stated Final Consumer Response / [redacted] (3000, 10, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was only refunded one month charge on September 18,And that email they said they sent is not trueTheir policy is not clearly stated Final Business Response / [redacted] (4000, 14, 2015/11/19) */ Customer was unaware of auto renewing charges, subscription is successfully cancelled, they refunded her full months out of months she was charged withNo further charges are occurring

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 23, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 8, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 8, to our recurring monthly service at $per month.'' Accordingly, on July 8, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 13, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Thank you again for the opportunity to resolve this complaint from [redacted] *** Our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have As such, our customer service team has provided [redacted] with a refund of one monthly charge in the amount of $As of September 16, 2015, [redacted] a total refund amount of $We have verified our system and the refund has been processed successfullyIf [redacted] is not in receipt of these fund, we recommend they contact their banking institution We trust this resolves this issue

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Thank you for the opportunity to resolve this complaint from [redacted] Lenwood ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 26, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 11, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 11, to our recurring monthly service at $per month.'' Accordingly, on May 11, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide [redacted] a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of May 25, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/10/08) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files, and our records do not show any record of Ms [redacted] signing up for any of our services At this time we request further information from Ms [redacted] so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoke to Mr [redacted] supervisor about this case the charges was to a bank card of mine and my daughters by one of her friends account they know which account I am talking about and they know the charges that I am talking about I am sending a copy now of the chages and the one time credit 09/30/- ADJ Debit Card W/D: Credit Voucher LC*LIVECAREER Old Gloucester Stree ( [redacted] 09/28/+ Fee W/D: Debit Card Fee (-0.32) 09/28/- Debit Card W/D: CHK PUR (-39.80) LC*LIVECAREER Old Gloucester Stree ( [redacted] 09/14/- Fee W/D: Debit Card Fee (-0.32) MASTERCARD ISSUER CROSS-BORDER FEE [redacted] 09/14/- Debit Card W/D: CHK PUR (-39.80) LC*LIVECAREER Old Gloucester Stree ( [redacted] 08/03/- Fee W/D: Debit Card Fee (-0.32) MASTERCARD ISSUER CROSS-BORDER FEE [redacted] 08/03/- Debit Card W/D: CHK PUR (-39.80) LIVECAREER Old Gloucester Stree (800) [redacted] 07/20/- Fee W/D: Debit Card Fee (-0.01) MASTERCARD ISSUER CROSS-BORDER FEE [redacted] 07/20/- Debit Card W/D: CHK PUR (-1.00) LIVECAREER Laffan Street H.P.House (800) [redacted] 07/20/- Fee W/D: Debit Card Fee (-0.01) MASTERCARD ISSUER CROSS-BORDER FEE [redacted] 07/20/- Debit Card W/D: CHK PUR (-0.95) LIVECAREER Laffan Street H.P.House (800) [redacted] 09/28/- Fee W/D: Debit Card Fee (-0.32) MASTERCARD ISSUER CROSS-BORDER FEE [redacted] 09/28/- Debit Card W/D: CHK PUR (-39.80) LC*LIVECAREER Old Gloucester Stree ( [redacted] I even spoke to a person named nomar about this and quoted the terms and conditions the cancelation number to this account is [redacted] and I was told the account number is [redacted] as that was the last four of the card number which no longer exist as the company sold the card info so enclosed is where it was taken out of the account so therefore they need to reimburse the money and as I said on the 09/30/one was reimbursed but not the other I cannot find the 07/17/charge I will need to go to the bank for that one so for them to say they are no accounts WHY IS THE BANK TAKING MONEY OUT OF OUR ACCOUNT Final Business Response / [redacted] (4000, 22, 2016/02/01) */ Thank you again for the opportunity to resolve this complaint from [redacted] As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, our customer service team has provided [redacted] with a refund in the amount of $The money was sent to the account she used to set up the accountUnfortunately, we cannot provide checks as a refundPlease have her contact her banking institution as they should have received the funds and may be able to channel it accordingly We trust this resolves this issue Final Consumer Response / [redacted] (2000, 24, 2016/02/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2015/09/10) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 26, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 10, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 10, to our recurring monthly service at $per month.'' Accordingly, on August 10, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 26, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 21, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 6, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 6, to our recurring monthly service at $per month.'' Accordingly, on October 6, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of December 9, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has refunded my credit card as of 12/for the chargesThey should still change their website to make it easier for someone to cancel their subscription and prevent unwanted charges to their accountThis would help to prevent others from finding themselves in the same predicament as I have and apparently lots of other people have before me

Initial Business Response / [redacted] (1000, 6, 2015/01/13) */ Thank you for the opportunity to resolve this complaint from [redacted] R [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on December 14, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 29, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 7, to our recurring monthly service at $per month.'' Accordingly, on December 7, Luciana's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on January 12, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on March 25, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 9, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 9, to our recurring monthly service at $per month.'' Accordingly, on April 9, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a pro-rated refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of April 27, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 6, 2015/10/19) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that ***'s father signed up for our Resume Builder services on July 6, The copy online clearly provided ***'s father with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long***'s father chose to accept our offer for day full access, which automatically renews monthlyOn the page where ***'s father made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 21, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, ***'s father was also sent an email to the email address provided to us on the same day confirming his access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 21, to our recurring monthly service at $per month.'' Accordingly, on July 21, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of October 7, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/19) */ The money has been returned to my account

Initial Business Response / [redacted] (1000, 5, 2014/05/02) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that ***'s daughter [redacted] signed up for our Resume Builder services on August 2, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 17, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 17, to our recurring monthly service at $per month.'' Accordingly, on August 17, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of May 2, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I requested additional refunds to take care of all the transactions dating back to August On May 2nd you refunded payments totaling $to bring the total amount refunded to $I am requesting more refunds totaling $and then my request of additional payments would be met Final Business Response / [redacted] (4000, 9, 2014/05/12) */ Thank you again for the opportunity to resolve this complaint from [redacted] ***We greatly value our customers at LiveCareerAs such, in addition to the six (6) monthly charges refunded to [redacted] between April 17th and May 2nd 2014, we refunded [redacted] the remaining three (3) monthly charges on May 12, Our customer service team has refunded [redacted] nine (9) monthly charges totaling $as of May 12, We trust this resolves this any outstanding concerns you may have Final Consumer Response / [redacted] (2000, 11, 2014/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Thank you for the opportunity to resolve this complaint from [redacted] We greatly appreciate his feedback and apologize for any confusion or inconvenience he experienced while using our site We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Mr [redacted] 's comments into consideration as we continue to improve upon our site and services We trust this resolves this matter

Initial Business Response / [redacted] (1000, 5, 2014/04/02) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 24, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year longOn the page where [redacted] made that selection, the offer clearly states that to subscribe to a full access membership at $per month, [redacted] would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where [redacted] entered his credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how [redacted] could cancel this annual membership within days to receive a full refund of his paymentFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $thereafter Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide him a refund of his payment of $Our customer service team refunded [redacted] the amount of $on March 26, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Terms and Conditions are ambiguous and confusing by designThe liveCareer web site openly displays the excessively long T & C - please reviewThere is a total of forty (40) sections and the monthly/year billing practices are deeply buried into section thirty five (35)That section never clearly states (up front) on how you will be billed - it legally gives LiveCareer the authority to bill you in several different waysOnce payment is made then its made clear on how you will be billedIt's made clear after you commit via personal credit card I challenge anyone to read, understand and interpret the T & C contractOnce again it ambigus and confusing by design My complaint is not about a refund its based on a deceptive practice of billing that's not clear and upfront to the consumer Final Business Response / [redacted] (4000, 9, 2014/04/11) */ Please see the attached document for our response to this complaint Thank you

Initial Business Response / [redacted] (1000, 5, 2015/03/11) */ Thank you for the opportunity to resolve this complaint from [redacted] [redacted] signed up for our Resume Builder services on January 8, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 23, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 23, to our recurring monthly service at $per month.'' Accordingly, on January 23, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on February 20, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) There arenso many fine print options that maybe I didn't read it well .I do appriciate the refund of one month becauee it is impossible to get thru to these people to cancel

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 17, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 1, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 1, to our recurring monthly service at $per month.'' Accordingly, on November 1, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of January 4, We trust this addresses any concerns you may have