Bold North America LLC

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 9, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 24, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 24, to our recurring monthly service at $per month.'' Accordingly, on July 24, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 26, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2014/06/04) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 10, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 25, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 25, to our recurring monthly service at $per month.'' Accordingly, on September 25, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of June 3, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They charged my credit card for months membership without me signing up for this serviceThey used the $charge for a minor service to gain access to our credit card to start charging for a service which we did not affirmatively requestObviously, there is a major deception in the way the company initiates and continues these charges monthly, since hundreds of their customers have an almost identical complaint of deception and fraudWe demand a month refund, and Revdex.com should act on the voluminous number of nearly identical complaints, which has not caused the company to change its business practices Final Business Response / [redacted] (4000, 9, 2014/06/26) */ Thank you again for the opportunity to resolve this complaint from [redacted] ***We greatly value our customers at LiveCareerAs such, in addition to the four (4) monthly charges of $refunded to [redacted] as of June 3, 2014, we refunded [redacted] the remaining five (5) monthly charges on June 24, Our customer service team has refunded [redacted] nine (9) monthly charges totaling $as of June 24, We trust this resolves this any outstanding concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that ***'s wife signed up for our Resume Builder services on November 26, The copy online clearly provided ***'s wife with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long***'s wife chose to accept our offer for day full access, which automatically renews monthlyOn the page where ***'s wife made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 11, to our monthly service at $per month.'' This page also provides information on how ***'s wife could cancel before this monthly chargeFinally, ***'s wife was also sent an email to the email address provided to us on the same day confirming ***'s wife's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 11, to our recurring monthly service at $per month.'' Accordingly, on December 11, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 7, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 16, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 31, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 31, to our recurring monthly service at $per month.'' Accordingly, on July 31, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 17, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 16, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 31, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 31, to our recurring monthly service at $per month.'' Accordingly, on August 31, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of January 13, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 10, 2015/05/05) */ Thank you for the opportunity to resolve this complaint from [redacted] [redacted] signed up for our Resume Builder services on August 9, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 24, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming his access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 24, to our recurring monthly service at $per month.'' Accordingly, on August 24, the card which [redacted] provided, was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $on April 5, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 14, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 29, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 29, to our recurring monthly service at $per month.'' Accordingly, on August 29, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of September 4, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 30, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 15, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 15, to our recurring monthly service at $per month.'' Accordingly, on May 15, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of January 13, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2014/03/10) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on September 27, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions the offer clearly and conspicuously states, that the day premium access ''automatically renews at $per month on the 15th day'' In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 12, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 12, to our recurring monthly service at $per month.'' Accordingly, on October 12, 2013, the card [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team completed the refunds to [redacted] in the amount of $on March 4, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on December 29, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 13, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 13, to our recurring monthly service at $per month.'' Accordingly, on January 13, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of March 1, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 9, 2015/11/17) */ Customer was unaware of the auto renewing subscription, customer was charged for one month, refunded for that full month for the latest billing monthSubscription cancelled, no further charges occurred Final Business Response / [redacted] (4000, 12, 2015/12/04) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 1, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 16, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 16, to our recurring monthly service at $per month.'' Accordingly, on October 16, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a prorated refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of October 21, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Thank you for the opportunity to resolve this complaint from [redacted] O' [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 2, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 17, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 17, to our recurring monthly service at $per month.'' Accordingly, on September 17, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of August 3, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, anyone who reads reviews on this company, Googles this company or looks at their Facebook posts can see that people getting ripped off is a regular event for Live CareerThey have fooled many people with this including us until I, instead of my wife, opened the monthly credit card statement expecting to see a $chargeI saw Live Career had a charge on there and called them right awayFor them to State in their response to this matter that the confirmation I received clearly stated I would be switching to from a free account to a subscription of any kind after days is absolutely and I dug up the document which I will provide the Revdex.com if you wishIn fact here is an exert- "Account Management If for any reason you do not want to take advantage of your free LiveCareer membership, you may delete this account." This confirmation is the one and only correspondence I received from themThe key word is FREEI already had a new job and by formality had to provide a one time free resume not a $a year scam preying on people not paying attentionI now have taken the time to save the original email and gather the actual moneys we feel were stolen from usIn this response section I do not see a way to attach the original confirmation email but will gladly send it in its entirety to the Revdex.com upon requestI think the $credit Live Career gave me is a startBut I am not going to be finished with this until I receive the rest of the money taken on my FREE accountThe total taken was payments of $totaling $Subtracting the $I was recently credited after getting the Revdex.com involved I am still owed $I expect to receive the $in credits and at that time I will call it goodIt taught me to keep a better eye on things as people are out there looking to be dishonest with you Final Business Response / [redacted] (4000, 10, 2015/08/26) */ Thank you again for the opportunity to resolve this complaint from [redacted] O' [redacted] As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, our customer service team has provided [redacted] with refunds in the amount of $As of August 3, 2015, Dana has received a refund of charges, for a total refund amount of $We are not able to provide additional refunds We trust this resolves this issue

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 3, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 18, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 18, to our recurring monthly service at $per month.'' Accordingly, on January 5, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 6, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files, and our records do not show any record of Ms [redacted] signing up for any of our services At this time we request further information from Ms [redacted] so we can confirm what services she signed up forPlease have Ms [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services so that we can address her complaint We look forward to receiving a further response so we can finalize this matter with Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I no longer have an account with livecareer after they bait and switched me in it was cancelledI filed a complaint against them at that time as well here with Revdex.comHere is the link to my resume that they are placing online without my authorization and it comes up under a google search for my namehttp://resumes.livecareer.com/r/ [redacted] -j-XXXXXXXX I want it removedI do not need to have an account in order to force them to remove my resumeThis is my personal business information and my personal informationThe old account I believe was under my email address ***@ [redacted] I would not remember the old account number of any card used as that was and I no longer have those old bank accounts.But some of my old cards ended with XXXX XXXX XXXX XXXX XXXX XXXX XXXX Here is also a copy of the email I sent them: Removal of resume from the internet message [redacted] Tue, Nov 3, at 11:AM To: [redacted] @livecareer.com Please remove my resume from the internetI do not want it on thereI am the only person in the world with the name [redacted] , a such I am job searching and I have recently found my old resume posted on the internet when doing a google search for my nameThe resume you are posting is very old, and not updated and has some incorrect informationTherefore potential employees that are looking at me and my current resume right now will see this bad resume which conflicts, when they do a background checkHere is the link to the page http://resumes.livecareer.com/r/ [redacted] -j-XXXXXXXX I know longer have an account with your companyThe resume was deleted before the account was deleted, so it should not be showing up online and yet its right there for the whole world to seeAt no time did I ever give this company permission to exploit my resume and use it an example for others to seeIn fact, I have done no business on your site since when I was forced to file a better business complaint against the company for bait and switch fee tacticsI do not want to have to file another complaint in order to protect my rightsTherefore I am asking you to remove this resume at once so that I can get a job which I desperately needYour site posting my old resume attached to my name and my companies names as a sole proprietor only serves to help your company and does not benefit me in any way and only harms mePlease remove at onceThank-you for your immediate attention [redacted] Here is their response: LiveCareer Customer Service via freshdesk.com Nov to me Dear ***, We have received your request and a ticket has been created A support representative will be reviewing your request and will send you a personal response (usually within days) Thank you for your patience Sincerely, LiveCareer US Customer Care JUST DELETE THE RESUME OFF YOUR SERVER AND UNTAG MY NAME [redacted] LLC and [redacted] FROM MY RESUME PLEASE! You do not need an account in order to remove my sensitive information that you are not authorized to use.IT DOES NOT MATTER WHAT I SIGNED UP FOR WHEN BECAUSE I AM NO LONGER SIGNED UP WITH YOU AND DELETED ALL RESUMES BEFORE CANCELLING AND YET YOU ARE STILL SHOWING IT ALL OVER THE INTERNETREMOVE REMOVE REMOVE, THE INFORMATION YOU ARE REQUESTING IS IRRELEVANTJUST REMOVE IT! YOU ARE NOT AUTHORIZED TO PUBLISH MY RESUME AND POST MY CONTENT NO NOW OR EVER! Final Business Response / [redacted] (4000, 11, 2016/01/25) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services in To complete the subscription, [redacted] had to check a box, which clearly and conspicuously stated that by proceeding to use our services, the user agrees to our Terms of Use and Privacy PolicySection of our Terms of Use titled User Content states that "we may use the public content to develop products, make connections with potential employers, personalize site news, market products, or identify or feature popular members." (emphasis provided) By uploading content to the site [redacted] granted LiveCareer a "royalty-free, perpetual, non-exclusive, unrestricted worldwide license to any and all rights in the User Content", allowing for reproduction, distribution and publishing of the content uploadedAs such, LiveCareer was authorized to use the resume uploaded by [redacted] to market services on our website Although our policies are clear and [redacted] agreed to them when subscribing, we value customer satisfaction at LiveCareer and we have removed the resume from our site in order to accommodate [redacted] 's requestAs of January 4, 2016, [redacted] 's resume is no longer on our website and does not appear in any browser searches We trust this addresses any concerns you may have Final Consumer Response / [redacted] (2000, 13, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) They removed my resume which included my personal and business identifiable informationThank you Revdex.com for your help in this important matter

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 13, The copy online clearly provided [redacted] *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 28, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 28, to our recurring monthly service at $per month.'' Accordingly, on July 28, [redacted] ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $and provided one month of complimentary access to our websiteOur customer service team refunded [redacted] the amount of $as of September 30, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not accepting the response until we receive our money backWe have not received the refund of $ I do not agree with their response to my complaintThey wrote down the wrong dates, plus it is that I did not close out my accountI did close my account within daysI have it all documentedAfter closing I was unable to access my accountThis company should be shut downHopefully Revdex.com will watch this company closelyWe did NOT receive the Final Business Response / [redacted] (4000, 9, 2015/10/12) */ Thank you again for the opportunity to resolve this complaint from [redacted] As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, our customer service team has provided [redacted] with refunds in the amount of $39.80, processed on September 23, and on September 30, 2015, respectivelyAs of September 30, 2015, [redacted] has received a refund of charges, for a total refund amount of $If [redacted] is not in receipt of these funds, she should contact her financial institution We trust this resolves this issue Final Consumer Response / [redacted] (4200, 11, 2015/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason for not accepting this resolution is because I have been paid for only months when they have taken monthsIf you look back in the first complaint information, it explains that I was waiting for a payment from them and asking for the rest of the money back, a total of payments of each LiveCareer has paid monthsThey still owe me a month (39.80) Thank you

This is the worst website that I have ever usedThey use shady tactics to get you to sign up, then start to charge you every monthThey don't send you an e-mail saying that they are charging you eitherThey just keep charging youI cancelled on the 28th after realizing that I was charged for months without knowingI was charged on the 25th and asked if I could get that money backThey said noI have never dealt with a worse company everUsually a company would at least give you a partial refund, but no, not these guysPlease find another way to get your resume doneIt is not worth the hassle to go through this deceptive website

Initial Business Response / [redacted] (1000, 5, 2015/04/03) */ Thank you for the opportunity to resolve this complaint from [redacted] [redacted] signed up for our Resume Builder services on October 27, and our My Perfect Resume services on November 3, The copy online of each site clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $($for MPR) per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 11, (November 18, for MPR) to our monthly service at $($for MPRF) per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 11, (November 18, for MPR) to our recurring monthly service at $per month.'' Accordingly, on November (November for MPR), the credit card which [redacted] provided, was charged $($for MPR) for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charges for his Resume Builder subscription totaling $and refunds for his My Perfect Resume subscription totaling $Our customer service team refunded [redacted] the amount of $on March 20, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 8, 2015/10/15) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 3, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 18, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 18, to our recurring monthly service at $per month.'' Accordingly, on February 18, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of September 30, We have attached the product created by [redacted] to this responseThe Resume was created on February 3, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2014/12/02) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 7, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 22, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 22, to our recurring monthly service at $per month.'' Accordingly, on August 22, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of November 21, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I was not reimbursed for the full amount of the months, I will accept being reimbursed half the amount as it was my fault for not reading the fine print I do still believe that this is a sneaky, and unprofessional way to scam people into paying for the subscriptionJust look at the thousands of complaints about this site all over the internet

Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ Thank you for the opportunity to resolve this complaint from [redacted] *** [redacted] signed up for our Resume Builder services on March 21, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate of $1.95, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, and provided her credit card information for the $subscription fee Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of the subscription fee totaling $Our customer service team refunded [redacted] the amount of $on March 21, We trust this addresses any concerns you may have