Bold North America LLC

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on December 6, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 21, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 21, to our recurring monthly service at $per month.'' Accordingly, on December 21, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of January 22, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files using the email address [redacted] provided in his complaint, and our records show that [redacted] used our Resume-Now services on February 5, After asking for a name and email address, Resume-Now gives each user the option to upload an existing resume and/or choose a template to use in the creation of a new resumeAfter proceeding through these first two steps, the user comes to a page saying "Congratulations! You now have access to all of our free services." On this page, the offer clearly and conspicuously lists what services are included for freeThese include being able to "create an unlimited number of resumes and cover letters," having "access to thousands of expert-written resume examples," and being able to "download the .txt version of your resume" and "share your resume with potential employers on LinkedIn, Facebook and Twitter" [redacted] chose to click Continue at the bottom of this page and begin creating a resumeAccordingly, upon completion of his resume, [redacted] was given the opportunity to either chose one of the options listed above, or pay to upgrade for instant access to our premium features We apologize for any confusion or inconvenience experienced by Mr [redacted] We value our customers here at LiveCareer and want out site to be as clear and consumer friendly as possible We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 4, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 19, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 19, to our recurring monthly service at $per month.'' Accordingly, on November 19, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of December 29, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Who is ***? I was reimbursed by the company

Initial Business Response / [redacted] (1000, 6, 2015/04/07) */ Thank you for the opportunity to resolve this complaint from [redacted] *** [redacted] signed up for our Resume Builder services on January 20, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 4, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 4, to our recurring monthly service at $per month.'' Accordingly, on February 4, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on March 4, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 17, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 2, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 2, to our recurring monthly service at $per month.'' Accordingly, on May 2, our system tried to charge ***'s card $for the applicable month of service and was unsuccessfulAfter two more attempts, ***'s card was charged for $on May 12, Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of May 18, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the requested refundWhich was the desired resultEven though the business appears to be "saving face" with their erroneous explaination

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 12, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 27, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 27, to our recurring monthly service at $per month.'' Accordingly, on August 27, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of September 30, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/03) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 15, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 30, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 30, to our recurring monthly service at $per month.'' Accordingly, on June 30, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 2, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] We apologize for any inconvenience to Ms [redacted] Due to a technical issue her account was getting double billedAs of July 17, 2015, Mr [redacted] 's account has been canceledOur customer service team has provided a refund of the charges to her accountShe will not be receiving any charges from LiveCareer going forward We trust this resolves this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 9, 2015/05/07) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files, and our records do not show any record of [redacted] signing up for any of our services At this time we request further information from [redacted] so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is completely falseI found an email for one of their representatives on a forum where others were complaining about their service and emailed herHer name is [redacted] BShe found my information and cleared up the problem satisfactorily for the time beingA full month has not passed [redacted] I don't know if the problem is completely solvedFor this business to say that they have no records of me is completely and just reinforces the fact that they are doing shaddey business Final Business Response / [redacted] (4000, 13, 2015/05/26) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 4, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 19, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 19, to our recurring monthly service at $per month.'' Accordingly, on March 19, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of April 17, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] We apologize for any inconvenience to Ms [redacted] As of July 27, 2015, MsTurner-Moores's account has been canceledOur customer service team has provided one refund of one monthly charge in the amount of $She will not be receiving any charges from LiveCareer going forward We trust this resolves this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I the response because the business has granted my request

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Thank you for the opportunity to resolve this complaint from Mr [redacted] ***We apologize for any inconvenience to Mr***As of May 21, 2015, Mr***'s account has been canceledOur customer service team processed a refund to Mr ***'s card for $He will not be receiving any charges from LiveCareer going forward We trust this resolves this matter

Initial Business Response / [redacted] (1000, 5, 2014/04/08) */ Thank you for the opportunity to resolve this complaint from Mr [redacted] We appreciate Mr [redacted] 's feedback and will review our site accordingly We value our customers, and will take the necessary steps to ensure that our website is as clear and consumer friendly as possible We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 13, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 28, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 28, to our recurring monthly service at $per month.'' Accordingly, on April 28, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a prorated refund of $Our customer service team refunded [redacted] the amount of $as of April 30, Our customer service team additionally refunded the amount of $on May 5, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 3, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 18, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 18, to our recurring monthly service at $per month.'' Accordingly, on July 18, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 5, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The website is not clearEmail responses were sent to cancel on two separate occasions and no responseVoicemail was left to cancel too without a responseI was not reimbursed the international fee nor was that disclosedI had separate charges in a week! Final Business Response / [redacted] (4000, 9, 2015/08/28) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Ms***'s comments into consideration as we continue to improve upon our site and servicesMs***'s account has been cancelled and she will not receive any charges going forwardHowever, we cannot refund international feesShe should contact her financial institution for those charges We trust this resolves this matter

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 25, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 9, to our recurring monthly service at $per month.'' Accordingly, on June 9, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of June 24, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 25, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 10, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 10, to our recurring monthly service at $per month.'' Accordingly, on May 10, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $39.80, as well as the initial charge of $Our customer service team refunded [redacted] the amount of $as of May 16, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files, and our records do not show any record of Mr [redacted] signing up for any of our services At this time we request further information from Mr [redacted] so we can confirm what services he signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr [redacted] confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Mr [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Last digits of card are [redacted] the account was closed the same day that I signed up The email address was either [redacted] @gmail.com [redacted] @hotmail.com or [redacted] @yahoo.com I was billed for a service that I did not use and that I cancelled the same day during the trial period and notified livecareer by email Final Business Response / [redacted] (4000, 9, 2015/06/22) */ Thank you for the opportunity to resolve this complaint from Mr [redacted] We apologize for any inconvenience to Mr [redacted] As of June 18, 2015, Mr [redacted] 's account has been canceledOur customer service team has processed a refund for monthly charge totaling $as of June 18, He will not be receiving any charges from LiveCareer going forward We trust this resolves this matter Final Consumer Response / [redacted] (2000, 11, 2015/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you

Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files, and our records do not show any record of [redacted] signing up for any of our servicesAt this time we request further information from [redacted] so we can confirm what services she signed up for We note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our My Perfect Resume services on December 2, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 17, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 17, to our recurring monthly service at $per month.'' Accordingly, on December 17, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on December 22, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2014/07/09) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on June 18, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 3, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 3, to our recurring monthly service at $per month.'' Accordingly, on July 3, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 9, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am happy they refunded the money but it does not explain how they got my wife's credit card number to make this chargeI do not have her card info and do not use itI was on her laptop which she use to buy thingsAll I know is they was able to get her credit card info to make this charge