Bold North America LLC

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 25, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 10, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 10, to our recurring monthly service at $per month.'' Accordingly, on May 10, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $39.80, as well as the initial charge of $Our customer service team refunded [redacted] the amount of $as of May 16, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on June 1, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, to our recurring monthly service at $per month.'' Accordingly, on June 16, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of August 12, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 8, 2014/11/17) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] We have reviewed our files, and our records do not show any record of Ms [redacted] signing up for any of our services At this time we request further information from Ms [redacted] so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Ms [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 9, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 24, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 24, to our recurring monthly service at $per month.'' Accordingly, on January 24, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of October 6, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response doesn't explain why when I called and canceled why was I still being charged I am not denying that I ordered the serviceIn May I called and canceled I was still being charged from June to October I would like my card to be refunded from June- OctoberI don't understand if I have a confirmation of a cancel service how u can still charge meThe response you provided me doesn't explain this at all Final Business Response / [redacted] (4000, 11, 2015/11/19) */ Customer was unaware of the auto renewing subscription, customers account was cancelled in both accounts that we were charging her in, subscription was cancelled there were no further charges occurring

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 4, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 19, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 19, to our recurring monthly service at $per month.'' Accordingly, on February 19, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 24, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am still of the belief that this company is deceptive in the way it advertises " free" when in fact it is not "free" I will reluctantly accept this settlement but still believe this company's business practices and deception border criminalThey have a pattern of Revdex.com complaints and ' settlements" this company still comes out ahead of the game seemingly resolving complaints and still profiting from providing no servicesIf this was a larger amount and time warranted I would sueI feel certain that a class action lawsuit is in their future

Initial Business Response / [redacted] (1000, 5, 2014/02/18) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 9, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions the offer clearly and conspicuously states, that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that [redacted] 's subscription will ''begin immediately and renew on July 24, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 24th, to our recurring monthly service at $per month.'' Accordingly, on the 15th day and every month thereafter, the card [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and refund three monthly charges totaling $in addition to the partial refund of $that our customer service team made to [redacted] on February 1, We confirm that the card provided by [redacted] was refunded on February 7, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/02/25) */ On our recent Credit Card statementIt appears that the company refunded months of the months they stole our moneyWe NEVER used the site except for the very first day for minutes and the site failed for us so we moved on, not knowing they got our credit card information and would charge usWe are NOT satisfied till we get a full refund, because any money they take from us is illegal and stolen without our consent

Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Thank you for the opportunity to resolve this complaint from Ms [redacted] ***We apologize for any inconvenience to Ms***As of June 11, 2015, Ms***'s account has been canceledOur customer service team refunded her monthly charge totaling $She will not be receiving any charges from LiveCareer going forward We trust this resolves this matter Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/02/26) */ Thank you for the opportunity to resolve this complaint from [redacted] regarding her son, ***'s, account with usWe have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on November 19, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions the offer clearly and conspicuously states, that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that ***'s subscription will ''begin immediately and renew on December 4, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly charge Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 4, to our recurring monthly service at $per month.'' Accordingly, on the 15th day and every month thereafter, ***'s card that she provided to [redacted] was charged $for the applicable month of service At this time we are unable to consider providing [redacted] with a refund as she is disputing a chargeback with her BankUpon determination of ***'s dispute with her Bank we would be willing to further revisit this matter We look forward to hearing the outcome of ***'s dispute with her Bank We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 22, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 5, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 5, to our recurring monthly service at $per month.'' Accordingly, on February 5, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of December 22, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 27, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 12, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 12, to our recurring monthly service at $per month.'' Accordingly, on July 12, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 20, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no option to close account after daysIt only brings to a screen which only says you can't close and to contact the companyAgain, I tried several times with no replyWhen they finally answered their online chat bar, they did not want to refund my moneyThen blamed me for their errorsAlthough they did refund me, the service or should I say lack of..shows immorral practice with not contacting customers, not actually allowing customers to close the account without having to go through all their own made loop holesI definitely would never recommend this company to anyone Final Business Response / [redacted] (4000, 9, 2015/08/04) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We greatly appreciate his feedback and apologize for any confusion or inconvenience he experienced while using our site We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Mr***'s comments into consideration as we continue to improve upon our site and services We trust this resolves this matter

Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files, and our records do not show any record of Ms [redacted] signing up for any of our services At this time we request further information from Ms [redacted] so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms [redacted] confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response / [redacted] (1000, 5, 2014/07/29) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 22, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 7, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 7, to our recurring monthly service at $per month.'' Accordingly, on May 7, the card which [redacted] provided was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $on July 17, We trust this addresses any concerns you may have

Revdex.com Complaint ID [redacted] Thank you for the opportunity to assist with this complaint from [redacted] (“**”) All of our customers agree to our Terms of Use and Privacy Po**cy prior to create an account and gain access to our resume builder tools Specifically, Section provides for “a royalty-free, perpetual, non-exclusive, unrestricted, worldwide **cense to any and all rights in the User Content including without **mitation all copyright, together with all consents (if any) necessary to enable its reproduction, distribution, modification, pub**shing and/or other exploitation by Provider and/or by any person authorized by Provider, by any means and in all media now known or hereafter devised, without payment or other reference to you or any other person, and to advertise and promote such exploitation, for the full period of all such rights (together with any extensions and renewals) and insofar as possible in perpetuity” https://www.**vecareer.com/terms-of-use We have reviewed our files and our records show that [redacted] requested removal of his resume on February 14, via emailFurthermore, [redacted] provided a URL that would **nk to his resume in our **veCareer page On February 20, our Customer Service Team formally requested the removal and informed him that the removal would need 4-days to be fully processedAs of now, the provided URL does not **nk to his resume Notwithstanding the agreeance to our Terms of Use, we value our customers’ input and requests for resume removal Therefore, we have successfully processed **’s complaint We trust this resolves the issue at hand

Initial Business Response / [redacted] (1000, 8, 2014/12/29) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 30, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year longOn the page where [redacted] made that selection, the offer clearly states that to subscribe to a full access membership at $per month, [redacted] would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where [redacted] entered her credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how [redacted] could cancel this annual membership within days to receive a full refund of his paymentFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $thereafter Although our monthly charges are not refundable, LiveCareer is willing to make an exception for Michaela and provide her a refund of her payment, less the $she would have paid for our day trial offerOur customer service team refunded Michaela the amount of $on December 10, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/07/10) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 23, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 8, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 8, to our recurring monthly service at $per month.'' Accordingly, on July 8, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 10, We trust this addresses any concerns you may have

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on February 4, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 19, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 19, to our recurring monthly service at $per month.'' Accordingly, on February 19, ***'s card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of monthly charge totaling $Our customer service team refunded [redacted] the amount of $as of July 24, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am still of the belief that this company is deceptive in the way it advertises " free" when in fact it is not "free" I will reluctantly accept this settlement but still believe this company's business practices and deception border criminalThey have a pattern of Revdex.com complaints and ' settlements" this company still comes out ahead of the game seemingly resolving complaints and still profiting from providing no servicesIf this was a larger amount and time warranted I would sueI feel certain that a class action lawsuit is in their future

Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Thank you for the opportunity to resolve this complaint from [redacted] ***We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 12, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 27, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted] 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 27, to our recurring monthly service at $per month.'' Accordingly, on April 27, [redacted] 's card was charged $for the applicable month of service Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a prorated refund $on April 28, Our customer service team additionally refunded [redacted] the amount of $on May 1, We trust this addresses any concerns you may have Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) when you make customers unwillingly subscribe for your paid service, you must tell them ahead of time that their card would be charged this much on certain datei recently signed up for apple icloud storage subscription, and I do not regret keeping their service as they tell me through emails that I will be charged this muchwhat you guys do is steal some money without letting your customers know again after your sign up process

Revdex.com Complaint ID [redacted] Thank you for the opportunity to resolve this complaint from [redacted] (“***”) We have reviewed our files and our records show that ***’s information was used to sign up for our My Perfect Resume portal in February 14, To create an account on our website, [redacted] had to agree to our Terms of Use (“ToU”) As stated in our ToU agreed upon by all of our clients, after the 14-day trial, a monthly charge of $is added to the account (if the subscription has not been cancelled) They are also not refundable However, we value our customers here at Bold and want to do all that we can to resolve any issues they may have As such, on December 21, 22, and 30, four (4) refunds were processed for $each In addition, three more were processed today for $ Furthermore, the account associated to this complaint was cancelled on December 22, In sum, $was refunded ***’s account Please allow 3-days for today’s refunds to appear in the credit card’s financial statement We trust this resolves this issue

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Thank you for the opportunity to resolve this complaint from [redacted] We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on May 18, The copy online clearly provided [redacted] with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long [redacted] chose to accept our offer for day full access, which automatically renews monthlyOn the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 2, to our monthly service at $per month.'' This page also provides information on how [redacted] could cancel before this monthly chargeFinally, [redacted] was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 2, to our recurring monthly service at $per month.'' Accordingly, on June 2, ***'s card was charged $for the applicable month of serviceThe product created, a resume, was credited under her name Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of monthly charges totaling $Our customer service team refunded [redacted] the amount of $as of August 11, We trust this addresses any concerns you may have

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **