Bold North America LLC

Initial Business Response /* (1000, 5, 2015/05/08) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 7, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 22, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 22, to our recurring monthly service at $per month.'' Accordingly, on January 22, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of April 29,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/06/02) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our My Perfect Resume services on May 30, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 14, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 14, to our recurring monthly service at $per month.'' Accordingly, on May 6, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on May 30,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2014/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
sorry I am just now responding but I, *** *** ***, DID NOT sign up for these services on May 30, I want a full refund of all the unauthorized withdrawals from my debit card
Final Business Response /* (4000, 9, 2014/06/30) */
Thank you again for the opportunity to resolve this complaint from *** ***We greatly value our customers at LiveCareerAs such, in addition to the five (5) monthly charges of $refunded to *** on May 30, 2014, we refunded *** the remaining four (4) monthly charges on June 19, Our customer service team has refunded *** nine (9) monthly charges totaling $as of June 19,
We trust this resolves this any outstanding concerns you may have
Final Consumer Response /* (2000, 11, 2014/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this business' proposed resolution because I wanted a refund of unauthorized charges to my debit card and received them

Initial Business Response /* (1000, 5, 2014/04/04) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 14, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 29, to our recurring monthly service at $per month.'' Accordingly, on November 29, 2013, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on April 4,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2014/04/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of August 28, 2015, Ms***'s account has been canceledOur customer service team processed a refund of
one monthly fee totaling $She will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter
Initial Consumer Rebuttal /* (2000, 8, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
received refund of

Initial Business Response /* (1000, 5, 2015/09/30) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 8, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 23, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 23, to our recurring monthly service at $per month.'' Accordingly, on September 23, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 30,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/07/14) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of July 14, 2015, Ms***'s account has been canceledOur customer service team has processed a
refund of one monthly charge totaling $She will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

Initial Business Response /* (1000, 7, 2015/12/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 26, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 11, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 11, to our recurring monthly service at $per month.'' Accordingly, on October 11, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of November 13,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 8, 2015/04/28) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files using the email address *** provided in her complaint, and our records show that *** used our Resume Builder services on April 2,
After asking each user for their name and email address, the Resume Builder gives them the option of uploading an existing resume and/or choosing a resume template to use in creating a new resumeAfter proceeding through these first two steps, the user comes to a page saying "Congratulations! You now have access to all of our free services." On this page, the offer clearly and conspicuously states that one of the free services offered is the ability to "Download the .txt version of your resume." *** chose to click continue at the bottom of this page and begin creating a resumeAccordingly, upon completing her resume, *** was given the option to either download the .txt version of the resume, or upgrade for instant access to all premium features
Although our premium features are not offered free of charge, LiveCareer was willing to make an exception for *** and provide her with a week of complimentary access to our premium featuresShe was sent an email by our customer service team advising her of this
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 12, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 27, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 27, to our recurring monthly service at $per month.'' Accordingly, on April 27, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a prorated refund $on April 28, Our customer service team additionally refunded *** the amount of $on May 1,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
when you make customers unwillingly subscribe for your paid service, you must tell them ahead of time that their card would be charged this much on certain datei recently signed up for apple icloud storage subscription, and I do not regret keeping their service as they tell me through emails that I will be charged this muchwhat you guys do is steal some money without letting your customers know again after your sign up process

Initial Business Response /* (1000, 5, 2016/02/01) */
Thank you for the opportunity to resolve this complaint from ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 28, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year longOn the page where *** made that selection, the offer clearly states that to subscribe to a full access membership at $per month, *** would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where *** entered his credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how *** could cancel this annual membership within days to receive a full refund of his paymentFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $thereafter
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide her a refund of his paymentOur customer service team refunded *** the amount of $on January 29,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/12/03) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of November 11, 2015, Ms***'s account has been canceledShe will not be receiving any charges from LiveCareer
going forward
We trust this resolves this matter
Initial Consumer Rebuttal /* (2000, 9, 2015/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as there are no more attempts

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on March 17, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on March 17, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on March 17, to our recurring monthly service at $per month.'' Accordingly, on March 17, the credit card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of March 25,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/04/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/17) */
Customer chatted with a representative about a charge she received, since there was no evidence within the days, it auto renewed to a monthly serviceThe subscription was cancelled no further charges should occur
Initial Consumer
Rebuttal /* (2000, 7, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/11) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request
further information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges, but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***
Initial Consumer Rebuttal /* (3000, 7, 2015/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have another charge on my credit card ending with on Feb XX XXXX in the amount of $I want this monies to be refunded and all the other charges alsoI did not sign up for anyting with Live Career and these charges are not being dealt with by a consumer I haven't ever heard of and they have no idea who I am
Final Consumer Response /* (3000, 12, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent you the last digits of my card that is being charged in my last statement.I would like all charges to be refundedI have not signed up for anything and I am still being charged
Obviously if you can not find a card matching my name then the charges must not be mine
Please quit charging my card
Final Business Response /* (4000, 16, 2015/05/12) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files using the email and last four digits Ms*** provided but were still unable to locate any record of her signing up for any of our services in our records
At this time we request further information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** provide the last four digits of a different card which might have been used and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 8, 2014/11/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files using the email address *** provided in his complaint, and our records show that *** used our My Perfect Resume services on
October 20,
After asking each user for their name and email address, the Resume Builder gives them the option of uploading an existing resume and/or choosing a resume template to use in creating a new resumeAfter proceeding through these first two steps, the user comes to a page saying "Congratulations! You now have access to all of our free services." On this page, the offer clearly and conspicuously states that one of the free services offered is the ability to "Download the .txt version of your resume." *** chose to click continue at the bottom of this page and begin creating a resumeAccordingly, upon completing his resume, *** was given the option to either download the .txt version of the resume, or upgrade for instant access to all offered features
Although our premium features are not offered free of charge, LiveCareer was willing to make an exception for *** and provide him a PDF copy of his completed resume as a courtesyThe completed resume was sent to the email addresses he provided on October 23,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/09/30) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 10, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 25, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 25, to our recurring monthly service at $per month.'' Accordingly, on September 25, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a prorated refund of monthly charge totaling $and provided one month of complimentary access to our websiteOur customer service team refunded *** the amount of $as of September 30,

Initial Business Response /* (1000, 5, 2014/08/21) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our services
At this time we request further
information from Mr*** so we can confirm what services he signed up forWe note that he gives the details of charges, but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr*** confirm the last four digits of his card and inform you if there are any alternate email addresses that he or his daughter could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Mr***
Initial Consumer Rebuttal /* (3000, 7, 2014/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Account was in my daughter's name:
*** ***
Account No: XXXXXXXX
Final Business Response /* (4000, 9, 2014/09/02) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that ***'s daughter *** signed up for our Resume Builder services on March 30, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 14, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 14, to our recurring monthly service at $per month.'' Accordingly, on April 14, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of September 1,
We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 18, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 3, to our recurring monthly service at $per month.'' Accordingly, on October 3, *** card was charged $for the applicable month of serviceAlthough our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of March 23, We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 30, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long *** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 14, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 14, to our recurring monthly service at $per month.'' Accordingly, on February 14, *** card was charged $for the applicable month of service.
Although our monthly charges are not refundable, BOLD was willing to make an exception for *** and provide her a refund of monthly charges totaling $39.90. Our customer service team refunded *** the amount of $as of April 13, 2017.
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/07/14) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 23, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 8, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 8, to our recurring monthly service at $per month.'' Accordingly, on July 8, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 13,
We trust this addresses any concerns you may have