Bold North America LLC

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 12, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 27, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 27, to our recurring monthly service at $per month.'' Accordingly, on August 27, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 28,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/09/23) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that ***'s son *** signed up for our Resume Builder services on August 23, The copy online clearly
provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year longOn the page where *** made that selection, the offer clearly states that to subscribe to a full access membership at $per month, *** would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where *** entered his credit card information, the offer clearly and conspicuously states that "by paying only $95.40, you will be entitled to all of these benefits for the next year." This page also provides information on how *** could cancel this annual membership within days to receive a full refund of his paymentFinally, *** was also sent an email to the email address provided to us on the same day confirming *** Annual Membership subscription with an upfront payment of $95.40, and monthly payments of $thereafter
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide him a refund of his paymentOur customer service team refunded *** three (3) charges of $As of September 12, 2014, *** has received a total refund in the amount of $
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2014/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/07/22) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of July 20, 2015, Ms***'s account has been canceledOur customer service team has provided one monthly
refund totaling $She will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter
Initial Consumer Rebuttal /* (2000, 8, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted Live Careers response
The balance has been refunded
Thank you for your assistance

At this time we request further information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 6, 2015/04/07) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on January 20, The copy online clearly provided *** with a choice of full access for days at a discounted
rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 4, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 4, to our recurring monthly service at $per month.'' Accordingly, on February 4, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on March 4,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/07/03) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 15, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 30, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 30, to our recurring monthly service at $per month.'' Accordingly, on June 30, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 2,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 21, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 5, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 5, to our recurring monthly service at $per month.'' Accordingly, on February 5, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 6,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/06/09) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our My Perfect Cover Letter services on May 21, While completing her free cover
letter on our site, *** received a message stating, "Don't lose your work! Create an account so we can save your letter." On this page, there is a checkbox that is pre-selected for users that would like to receive email alerts on careers that match their profile, and free information on managing their careersAfter entering her email information to subscribe, *** chose to proceed with that box selectedAs such, *** was sent an email to the email address provided, confirming ***'s access to our services, and accordingly sent email alerts matching her profile and providing information on managing her career
We value our customers, and do not sell or release our users' personal informationHowever, our customer service team has canceled ***'s account, and she will no longer be receiving email alerts from LiveCareerWe apologize for any inconvenience
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2014/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information
from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 27, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 11, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 11, to our recurring monthly service at $per month.'' Accordingly, on November 11, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of December 11,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/08/18) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our services
At this time we request further
information from Mr*** so we can confirm what services his daughter signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr*** confirm the last four digits of his card and inform you if there are any alternate email addresses that his daughter could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Mr***

Initial Business Response /* (1000, 5, 2015/05/08) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on December 30, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 14, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 14, to our recurring monthly service at $per month.'' Accordingly, on January 14, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of May 5,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 7, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 22, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 22, to our recurring monthly service at $per month.'' Accordingly, on January 22, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 3,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/22) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 16, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 31, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 31, to our recurring monthly service at $per month.'' Accordingly, on August 31, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of October 9,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just want it noted that when I spoke with the customer service representative they did NOT tell me they were refunding me the whole two months, they said that they would give me and that if I asked to speak with the manager they could not guarantee me a refund at allI am happy that they refunded all of my money but they are not being truthful about the service call resolution which prompted my complaint in the first placeThank you for handling this

Initial Business Response /* (1000, 5, 2014/04/25) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 25, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 10, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 10, to our recurring monthly service at $per month.'' Accordingly, on December 10, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of April 25,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2014/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the three months refund, but I am asking for a full refund (months)I still believe this business is fraudulent and preys on those who may be having hardships, thus trying to get resumes outIf I had used this service more than once, I would accept the responsibilityHowever, I used it once thinking it was a one time service charge of near $It may be worthwhile for the company to assess accounts that are inactive and inquire why before freely charging a credit card monthly without any remorseIt is truly stealing from someoneYou can not trust a company that is practicing this way!!
Final Business Response /* (4000, 9, 2014/05/05) */
Thank you again for the opportunity to resolve this complaint from *** ***We greatly value our customers at LiveCareerAs such, we have refunded *** the remaining two monthly chargesOur customer service team has refunded *** five (5) monthly charges totaling $as of May 5,
We trust this resolves this any outstanding concerns you may have
Final Consumer Response /* (2000, 11, 2014/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2015/11/17) */
Customer was unaware of auto renewing service, customer was billed for total amount of months, we provided full months of refundSubscription cancelled, no further charges
Initial Consumer Rebuttal /* (3000, 11,
2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in the company's response, I was unaware of the fact that it was an auto renewing serviceThe $charge for me to build a resume ended up costing over $The company, through their business model, is intentionally and deliberately taking advantage of people and that is unethicalThey are banking on the fact that consumers do not pay careful attention and using that to basically steal from themI do not accept their responseThe resume I built on their site is not worth that amountTheir offer to refund months of charges is not the moral and correct thing to do; it's structured into their business modelTo maintain a high Revdex.com rating, this pittance should not be viewed as the company doing what is rightI will agree to a full refund less monthThe month of charges that the company may keep is my penalty for not being a more enlightened consumer
Final Business Response /* (4000, 14, 2015/12/02) */
Thank you again for the opportunity to resolve this complaint from *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, in addition to the monthly charges of $refunded on October 27, 2015, our customer service team has provided *** with an additional refunds in the amount of $As of November 25, 2015, *** has received a refund of charges, for a total refund amount of $
We trust this resolves this issue
Final Consumer Response /* (4200, 16, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I do appreciate that the company has refunded of the charges (total of $159.20), I am not satisfiedThe company should not be taking advantage of consumers which is exactly what it does by charging a $teaser rate and then posting charges to my credit card with no monthly communication stating that the charges are billedThat is sneaky and unethicalAs stated previously, I will agree to a full refund less month; the month of charges that the company may keep is my penalty for not being a more enlightened consumer

Thank you for the opportunity to resolve this complaint from *** *** ** *** We apologize for any inconvenience to *** ***. As of June 16, 2017, *** ***’s account has been canceled. He will not be receiving any charges from BOLD going forward
Although our monthly charges are not refundable, BOLD was willing to make an exception for *** and provide him a refund of monthly charges totaling $74.85. Our customer service team refunded John the amount of $as of June 16, 2017.
We trust this resolves this matter

Initial Business Response /* (1000, 5, 2015/06/08) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of June 4, 2015, Ms***'s account has been canceledOur customer service has provided a full refund of
the monthly charge totaling $She will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is unfortunate that this complaint had to be filed and if I were not, I do not feel as if this refund would have been givenI was originally offered a partial refund, but did not accept until this complaint was filed

Initial Business Response /* (1000, 9, 2014/08/19) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 12, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 27, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 27, to our recurring monthly service at $per month.'' Accordingly, on June 27, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on July 31,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 11, 2014/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did as they said they would and I am satisfied with the resultThank you

Initial Business Response /* (1000, 5, 2015/12/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 29, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 14, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 14, to our recurring monthly service at $per month.'' Accordingly, on October 14, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of December 7,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)