Bold North America LLC

Initial Business Response /* (1000, 5, 2016/01/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 19, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 3, to our recurring monthly service at $per month.'' Accordingly, on June 3, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of January 4,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/21) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Cover Letter Builder services on May 26, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 10, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 10, to our recurring monthly service at $per month.'' Accordingly, on June 10, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 20,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Live Career refunded only one charge of $While I am not completely satisfied with this company, I would like to move on and never have any interaction or dealings with them going forwardThey stole $from me in my mind and I am not ok with thatI will take the one credit of $in fear that they will reverse the credit that they applied to my credit card account and I would end up with nothing
Thank you for your time and support Revdex.com

Initial Business Response /* (1000, 8, 2015/12/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 26, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 10, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 10, to our recurring monthly service at $per month.'' Accordingly, on November 10, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of December 7,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 22, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 6, to our recurring monthly service at $per month.'' Accordingly, on November 6, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of January 12,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offer solely on the basis of receiving my hard earned moneyHowever , this business needs to correct their practices

Initial Business Response /* (1000, 8, 2015/11/18) */
No account found under email address provided
Initial Consumer Rebuttal /* (3000, 10, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from a he company claims that they have no
record of my accountIf that were true I would not have been billed repeatedlyThis proves further that this business lacks integrity
Final Business Response /* (4000, 13, 2015/12/02) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 5, 2014/04/21) */
Thank you for the opportunity to resolve this complaint from ** *** We have reviewed our files and our records show that ** ** signed up for our My Perfect Resume services on July 29, The copy online clearly provided ** ** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long** ** chose to accept our offer for day full access, which automatically renews monthlyOn the page where ** ** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 13, to our monthly service at $per month.'' This page also provides information on how ** ** could cancel before this monthly chargeFinally, ** ** was also sent an email to the email address provided to us on the same day confirming ** *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 13, to our recurring monthly service at $per month.'' Accordingly, on August 13, 2013, the card which ** ** provided was charged $for the applicable month of service
Our customer service team received an email from ** ** canceling her account on April 16, At that time, her account was immediately canceled, and no further charges were processed
LiveCareer greatly values our customersAs such, although our monthly charges are not refundable, LiveCareer is willing to make an exception for ** ** and provide her a refund of monthly charge totaling $Our customer service team refunded ** ** the amount of $on April 18,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 31, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 15, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 15, to our recurring monthly service at $per month.'' Accordingly, on February 15, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 6,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is nothing clear about the websiteIf there was they would not have so many complaints for the same thingI used the service and agreed to pay less than $an email was sent to confirm On the invoice in small print it says that it is a monthly membership etcThe invoice tallies at under $No reason to believe it would be any moreIf this business wants to continue and be legit it needs to change its operating standardsAllowing them to continue to mislead people and over charge people is criminal
Final Business Response /* (4000, 9, 2015/08/28) */
Thank you again for the opportunity to resolve this complaint from *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, our customer service team has provided *** with refunds in the amount of $As of August 60, 2015, *** has received a refund of charges, for a total refund amount of $We are unable to provide additional refunds
We trust this resolves this issue
Final Consumer Response /* (4200, 11, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Being refunded does not solve the issueThe issue is that this is a bad business using poor tactics and misleading practicesThe public is at risk until they change their ways

Initial Business Response /* (1000, 5, 2015/12/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 5, 2015/08/18) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on July 3, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 18, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 18, to our recurring monthly service at $per month.'' Accordingly, on July 18, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 5,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The website is not clearEmail responses were sent to cancel on two separate occasions and no responseVoicemail was left to cancel too without a responseI was not reimbursed the international fee nor was that disclosedI had separate charges in a week!
Final Business Response /* (4000, 9, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from *** ***We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Ms***'s comments into consideration as we continue to improve upon our site and servicesMs***'s account has been cancelled and she will not receive any charges going forwardHowever, we cannot refund international feesShe should contact her financial institution for those charges
We trust this resolves this matter

Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 24, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 9, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 9, to our recurring monthly service at $per month.'' Accordingly, on July 9, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 20,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2016/03/02) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on February 14, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for the annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year longOn the page where *** made that selection, the offer clearly states that to subscribe to a full access membership at $per month, *** would have to "pay upfront" and the membership "renews annually." Additionally, on the sales page, immediately adjacent to where *** entered his credit card information, the offer clearly and conspicuously states that "by paying only $95.80, you will be entitled to all of these benefits for the next year." This page also provides information on how *** could cancel this annual membership within days to receive a full refund of his paymentFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s Annual Membership subscription with an upfront payment of $95.80, and monthly payments of $thereafter
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide her a refund of his paymentOur customer service team refunded *** the amount of $on March 1,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2016/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/02/23) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges, but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 5, 2016/03/04) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms***'s son signing up for any of our services
At this time we request
further information from Ms*** so we can confirm what services her son signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that her could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 8, 2015/05/06) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 5, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 20, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 20, to our recurring monthly service at $per month.'' Accordingly, on January 20, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of April 21,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 10, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While this is not the full amount requested, I am fine with the resolution

Initial Business Response /* (1000, 5, 2015/06/08) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of June 4, 2015, Ms***'s account has been canceledOur customer service has provided a full
refund of the monthly charge totaling $She will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is unfortunate that this complaint had to be filed and if I were not, I do not feel as if this refund would have been givenI was originally offered a partial refund, but did not accept until this complaint was filed

Initial Business Response /* (1000, 5, 2014/10/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our My Perfect Resume services on September 12, The copy online clearly
provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day full access comes at a cost of $In addition, on the purchase confirmation page, where *** entered her credit card information, it is clearly stated on the top right of the page that "Your 14-day trial let's you do all this for just $2.95." Finally, *** was also sent an email to the email address provided confirming her subscription to the 14-day trial and payment of $2.95, and providing information as to how *** could cancel this 14-day trial prior to being charged our monthly subscription fee
Although our subscription charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of $Out customer service team refunded *** $on October 13,
We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on March 30, The copy online clearly provided *** with a choice of full access for days
at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 14, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming *** access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 14, to our recurring monthly service at $per month.'' Accordingly, on April 14, *** card was charged $for the applicable month of service.
Although our monthly charges are not refundable, BOLD was willing to make an exception for *** and provide her a refund of monthly charges totaling $99.80. Our customer service team refunded *** the amount of $as of July 21, 2017.
We trust this addresses any concerns you may have

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files and our records show that *** signed up for our Resume Builder services on July 7, The copy online clearly provided *** with a choice of full
access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** chose to accept our offer for day full access, which automatically renews monthly On the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 22, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly charge Finally, *** was also sent an email to the email address provided to us on the same day confirming Sean’s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 22, to our recurring monthly service at $per month.'' Accordingly, on July 22, Sean’s card was charged $for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $159.20. Our customer service team refunded *** the last amount of $as of March 24, 201.
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 13, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 28, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 28, to our recurring monthly service at $per month.'' Accordingly, on April 28, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a prorated refund of $Our customer service team refunded *** the amount of $as of April 30, Our customer service team additionally refunded the amount of $on May 5,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/06/22) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 3, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 18, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 18, to our recurring monthly service at $per month.'' Accordingly, on September 18, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of June 17,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/06/30) */
Thank you for all your assistanceI had requested a resolution from them on month refunded and after Revdex.com contacted them, they did comply with my requested resolutionI am content to have the file closed but their response states that it was clear that I would be charged a monthly fee but I strongly believe that it was not clear on their web site that I was being committed to an overpriced serviceI am one of many complaints against this company for misleading information on their website and others around the world have been affected in the same way as II am pleased that with the Revdex.com assistance I was able to have my middle ground offer acceptedThank you, ***