Bold North America LLC

Initial Business Response /* (1000, 5, 2015/06/04) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on September 16, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on October 1, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on October 1, to our recurring monthly service at $per month.'' Accordingly, on October 1, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of June 4,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still believe this is a dishonest attempt to trick seniors as myself into a monthly charge for a service they don't use.I haven't used the service since the first day and don't believe I should have to pay another penny for itThank You *** ***
Final Business Response /* (4000, 9, 2015/06/29) */
Thank you again for the opportunity to resolve this complaint from *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveAs such, in addition to the monthly charges of $refunded on June 4, 2015, our customer service team has provided *** with an additional refund in the amount of $As of June 29, 2015, *** has received a refund of charges, for a total refund amount of $
We trust this resolves this issue
Final Consumer Response /* (4200, 11, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I said before I believe this is a dishonest attempt to trick seniors as myself into a monthly charge for a service they don't useI haven't used the service since the first day and don't believe I should have to pay for itThank you *** ***

Initial Business Response /* (1000, 5, 2015/08/26) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on *** 12, The copy online clearly provided *** with a choice
of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on *** 27, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on *** 27, to our recurring monthly service at $per month.'' Accordingly, on *** 27, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 17,
We trust this addresses any concerns you *** have

Initial Business Response /* (1000, 8, 2015/11/18) */
No account found under email address provided
Initial Consumer Rebuttal /* (3000, 10, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from a he company claims that
they have no record of my accountIf that were true I would not have been billed repeatedlyThis proves further that this business lacks integrity
Final Business Response /* (4000, 13, 2015/12/02) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 5, 2015/01/22) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on December 22, The copy online clearly
provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 6, to our recurring monthly service at $per month.'' Accordingly, on January 6, 2015, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $on January 13,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/01/12) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms ***

Initial Business Response /* (1000, 5, 2016/01/13) */
Thank you for the opportunity to resolve this complaint from ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on November 12, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 27, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 27, to our recurring monthly service at $per month.'' Accordingly, on November 27, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of December 25,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information
from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know how to contact this businessAs I stated in original complaint, they put me on hold on the phnoe and I have never gotten a respponse on email
Final Business Response /* (4000, 9, 2015/05/28) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
The best way for this information to reach our customer service team is through the Revdex.comPlease have Ms*** submit the information requested through the Revdex.com's portal
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 8, 2015/03/10) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our Resume Builder services on February 4, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription *** ''begin immediately and renew on February 19, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 19, to our recurring monthly service at $per month.'' Accordingly, on February 19, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of February 17,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 10, 2015/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/03) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 19, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 4, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 4, to our recurring monthly service at $per month.'' Accordingly, on July 4, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 28,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 22, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 6, to our recurring monthly service at $per month.'' Accordingly, on June 6, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 1,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did refund my money, but their response was not accurateThey failed to address the fact that I tried to cancel my "subscription" twice, and received no response from customer serviceAlso, when attempting to use their site to cancel, the proper link is brokennot allowing customers to cancelThere was an error message that said, "oops, something just happened." So, while I may have missed the part where I signed up for automatic billing, LiveCareer's poor customer service and website cancellation options made it impossible to cancel without Revdex.com's interventionI would've continued to be billed $a monthI disagree with the response that says it's obvious that there is automatic billingmany companies do the same thing that LiveCareer doesthey allow free access for several weeks, and many people sign up so they can access their resume, and then when a few weeks elapses, they forget that the free period expiredSo, in my opinionit was a decent resolution to the problem, but the business is still unethicalNotice there is no apology for the lack of customer service

Complaint: ***I am rejecting this response because:
I don’t believe that you appreciate my feedback. If you did, you would change your deceptive business practices immediately
You state that your monthly service fees are nonrefundable. I would be willing to accept that if I had actually used your service. But I have not. You can access my account and see that I never logged in after I created my initial resume. You DO have the ability to provide additional refunds for a service that I haven’t used. However, you are choosing not to.
My next course of action will be to contact an attorney and other consumers who have been robbed by your service to start a class action lawsuit. If Ticketmaster has to compensate customers who have paid too much in service fees, I’m sure we have a case.
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/05/08) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information
from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 8, 2015/10/12) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 2, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 17, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 17, to our recurring monthly service at $per month.'' Accordingly, on August 17, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $as well as one prorated monthly charge totaling $Our customer service team refunded *** the amount of $as of September 25,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 10, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the refund on Sep

Initial Business Response /* (1000, 5, 2015/08/18) */
Thank you for the opportunity to resolve this complaint from *** *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 21, The copy online clearly
provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 5, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 5, to our recurring monthly service at $per month.'' Accordingly, on February 5, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of August 10,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/05/21) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on March 31, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 15, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 15, to our recurring monthly service at $per month.'' Accordingly, on April 15, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of May 20,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/07/31) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that ***'s son signed up for our Resume Builder services on October 20, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 4, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 4, to our recurring monthly service at $per month.'' Accordingly, on November 4, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of July 24,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/18) */
Thank you for the opportunity to resolve this complaint from *** ***We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site
We value our customers here at
LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Ms***'s comments into consideration as we continue to improve upon our site and services
We trust this resolves this matter

Initial Business Response /* (1000, 5, 2015/08/18) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We apologize for any inconvenience to Mr***As of August 5, 2015, Mr***'s account has been canceledOur customer service team has provided a refund
of one monthly charge totaling $He will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

Thank you for the opportunity to resolve this complaint from *** *** We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information from Ms*** so we can confirm what
services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***

Initial Business Response /* (1000, 7, 2015/05/21) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 16, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 1, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 1, to our recurring monthly service at $per month.'' Accordingly, on May 1, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a prorated refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of May 2,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 9, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While it may be the case that the information was located somewhere on the page, I obviously did not see the part about the automatic subscriptionI feel that this type of practice is entrapment and a good business would not trap clients into subscriptions they do not wantI am very unhappy that your company chooses to conduct business in this mannerAlthough it may be legally allowable, ethically it is a shady business practiceI do not feel that there is a middle ground hereJust know that you have lost a customer and if I am ever asked about this business, You will nor receive a good recommendation form me
Final Business Response /* (4000, 11, 2015/05/29) */
Thank you for the opportunity to resolve this complaint from *** ***We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Ms***'s comments into consideration as we continue to improve upon our site and services
We trust this resolves this matter
Final Consumer Response /* (2000, 13, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I firmly hope that this company will give more than lip service to their attempt to resolve my complaintWords are cheapAction is proof of integrityIt would have been more satisfactory to have received a full refund for a service that I did not use or have any intention of using but I see that the company is unwilling to go that farMy mistakeLet the buyer beware!