Bold North America LLC

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 22, The copy online clearly provided *** with a choice
of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 6, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 6, to our recurring monthly service at $per month.'' Accordingly, on June 6, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 1,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did refund my money, but their response was not accurateThey failed to address the fact that I tried to cancel my "subscription" twice, and received no response from customer serviceAlso, when attempting to use their site to cancel, the proper link is brokennot allowing customers to cancelThere was an error message that said, "oops, something just happened." So, while I may have missed the part where I signed up for automatic billing, LiveCareer's poor customer service and website cancellation options made it impossible to cancel without Revdex.com's interventionI would've continued to be billed $a monthI disagree with the response that says it's obvious that there is automatic billingmany companies do the same thing that LiveCareer doesthey allow free access for several weeks, and many people sign up so they can access their resume, and then when a few weeks elapses, they forget that the free period expiredSo, in my opinionit was a decent resolution to the problem, but the business is still unethicalNotice there is no apology for the lack of customer service

Initial Business Response /* (1000, 5, 2015/09/10) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 19, The copy online clearly provided *** with a
choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 3, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 3, to our recurring monthly service at $per month.'' Accordingly, on September 3, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 4,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/09/23) */
Thank you for the opportunity to resolve this complaint from *** *** ***We have reviewed our files and our records show that *** purchased a professional resume review from LiveCareer on August 31,
While we
pride ourselves on providing our services quickly and efficiently, in a rare situation, ***'s resume was deleted from our system and thereby not returned within the indicated 1-day time frame
We apologize for any inconvenience this may have causedOur customer service team was able to retrieve ***'s resume, and the review has been completed and returned to *** as of September 11,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2014/10/06) */
The problem has been resolvedThank You for your help!

Initial Business Response /* (1000, 5, 2014/10/09) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Cover Resume Builder services on June 16, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 1, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 1, to our recurring monthly service at $per month.'' Accordingly, on July 1, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on October 6,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2014/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Whom it may concern,
I became an unwilling member on July not My mistake was that I believed in the "free" resume building offer that wasn't free and by the time I got to the small print I just wanted to get it done and I just skimmed through itI mean who needs to write resumes monthly, it never crossed my mind that a resume building website operates like thisI was charged payments without my knowledgeSo far you refunded payments, another 6-payment refunds and I will consider this matter dealt with
Final Business Response /* (4000, 9, 2014/10/22) */
Thank you again for the opportunity to resolve this complaint from *** ***
LiveCareer greatly values our customersAs such, although our monthly charges are not refundable, and we have already provided *** with monthly charges totaling $279.60, we are willing to provide him a refund of additional charges totaling $Our customer service team refunded *** the amount of $on October 21,
We trust this resolves this matter
Final Consumer Response /* (2000, 11, 2014/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you I am fully satisfied with the resolution

Initial Business Response /* (1000, 5, 2015/07/31) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 13, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 28, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 28, to our recurring monthly service at $per month.'' Accordingly, on April 28, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 27,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our My Perfect Resume services on October 20, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 4, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 4, to our recurring monthly service at $per month.'' Accordingly, on November 4, the card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on April 2,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/18) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 27, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 11, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 11, to our recurring monthly service at $per month.'' Accordingly, on September 11, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 17,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 6, 2015/08/18) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We apologize for any inconvenience to Mr***As of August 7, 2015, Mr***'s account has been canceledOur customer service team has provided a refund of one
monthly charge totaling $He will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

Initial Business Response /* (1000, 9, 2016/03/21) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 17, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 1, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 1, to our recurring monthly service at $per month.'' Accordingly, on February 1, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of March 4,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 11, 2016/03/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They took the time out to address the issue and return my payment

Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our servicesAt this time we request further information from Mr*** so we can confirm what services he
signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr*** confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with Mr***

Initial Business Response /* (1000, 5, 2015/07/22) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information
from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Payments were drafted by LiveCareer for $per month since February of on my VISA credit card ending in 2583, totaling $
I hope this additional information will help the company to locate their recordsThe nature of my complaint once again is that the LiveCareer representative guaranteed refund for only two months ($79.60) rather than the full amount of $paid since February for no services renderedThe reason the representative gave for only providing partial refund was that the LiveCareer "system" limited him from putting any more back onto my credit cardI am hoping that somebody higher up in the company will be able get beyond the limitation of their computer system and be able to put a full refund i.e., the additional $onto my credit card
Final Business Response /* (4000, 17, 2015/10/08) */
Thank you again for the opportunity to resolve this complaint from *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveOur customer service team originally refunded *** monthly charges totaling $on July 20, As a resolution to this complaint, our customer service team was willing to provide a refund of additional monthly charges totaling $*** was refunded $as of August 3, In our previous response we indicated that our customer service team had refunded *** a total of monthly charges in total, including the previously received refundAs of August 3, 2015, *** has received a refund of charges, for a total refund amount of $Unfortunately we cannot offer additional refunds
We trust this resolves this issue
Final Consumer Response /* (4200, 19, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the latest proposed resolution by Live Career because I was mislead by them saying, "Our customer service team refunded *** the amount of $as of August 3, 2015." in response to me asking them to refund an additional $to their initial refund of $
Quotes of this interaction are reproduced below, (as documentted in Complaint Activity Report Case #XXXXXX), to show how the company's response was misleading
July 27, I wrote:
"Payments were drafted by LiveCareer for $per month since February of on my VISA credit card ending in 2583, totaling $
I hope this additional information will help the company to locate their recordsThe nature of my complaint once again is that the LiveCareer representative guaranteed refund for only two months ($79.60) rather than the full amount of $paid since February for no services renderedThe reason the representative gave for only providing partial refund was that the LiveCareer "system" limited him from putting any more back onto my credit cardI am hoping that somebody higher up in the company will be able get beyond the limitation of their computer system and be able to put a full refund i.e., the additional $onto my credit card."
To which the Live Career company responded on August 4, 2015:
"Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of August 3, 2015."

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 14, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 29, to our recurring monthly service at $per month.'' Accordingly, on May 29, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of January 14,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is fairThank you

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of August 28, 2015, Ms***'s account has been canceledOur customer service team processed a refund of one
monthly fee totaling $She will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter
Initial Consumer Rebuttal /* (2000, 8, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
received refund of

Initial Business Response /* (1000, 5, 2015/06/02) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 14, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 29, to our recurring monthly service at $per month.'' Accordingly, on May 29, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of June 2,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 17, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 2, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 2, to our recurring monthly service at $per month.'' Accordingly, on July 2, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 6,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2015/06/16) */
Thank you again for the opportunity to resolve this complaint from *** ***
We apologize for any inconvenience to ***As of June 15, 2015, ***'s account has been canceledWe value our customers here at LiveCareer and
want to do all that we can to resolve any issues they may haveAs such, in addition to the prorated monthly charge of $refunded on June 10, 2015, our customer service team has provided *** with an additional refund in the amount of $As of June 15, 2015, *** has received a full refund of monthly charge, for a total refund amount of $
We trust this resolves this issue

Initial Business Response /* (1000, 5, 2014/02/26) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 24, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions the offer clearly and conspicuously states, that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 7, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming *** 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 7, to our recurring monthly service at $per month.'' Accordingly, on November 7, 2013, the card *** provided was charged $for the applicable month of service
We further note that although *** has stated that he never received a confirmation email from us we can confirm that a confirmation email was sent to ***@hotmail.com on October 24,
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on February 14,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 10, 2015/11/23) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further
information from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***
Initial Consumer Rebuttal /* (3000, 12, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response provides further evidence that their additional charges to my card were unwarranted and should be refunded to meWhen I contacted them about the charges, they were able to find record of the charges by looking up my card numberHowever, my point is that they are correct, I did not sign up for any of their services, further proven by the fact that they are not able to find any record of my ONLY email address in their files
Final Consumer Response /* (3000, 19, 2015/12/22) */
***Document Attached***
I was AGAIN deducted on 12/4/for services I did not sign up forThis is even after my complaint to them on their website on 10/19/using their Live Help feature explaining my issue with the deductions and then providing with the necessary information they needed in order to stop the deductionsI have a screen print of the chat session to prove this
Final Business Response /* (4000, 21, 2016/01/04) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 11, The copy online clearly provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 26, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 26, to our recurring monthly service at $per month.'' Accordingly, on June 26, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide them a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of December 23,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 10, 2015/07/16) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of July 15, 2015, Ms***'s account has been canceledOur customer service team provided her a refund
of one monthly charge totaling $She will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

Initial Business Response /* (1000, 5, 2016/03/14) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Cover Letter Builder Builder services on January 24, The copy online clearly
provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 10, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 10, to our recurring monthly service at $per month.'' Accordingly, on February 10, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of March 8,