Bold North America LLC

Initial Business Response /* (1000, 5, 2015/08/18) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We apologize for any inconvenience to Mr***As of August 5, 2015, Mr***'s account has been canceledOur customer service team has provided a refund
of one monthly charge totaling $He will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

Initial Business Response /* (1000, 7, 2015/05/21) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 16, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 1, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 1, to our recurring monthly service at $per month.'' Accordingly, on May 1, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a prorated refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of May 2,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 9, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While it may be the case that the information was located somewhere on the page, I obviously did not see the part about the automatic subscriptionI feel that this type of practice is entrapment and a good business would not trap clients into subscriptions they do not wantI am very unhappy that your company chooses to conduct business in this mannerAlthough it may be legally allowable, ethically it is a shady business practiceI do not feel that there is a middle ground hereJust know that you have lost a customer and if I am ever asked about this business, You will nor receive a good recommendation form me
Final Business Response /* (4000, 11, 2015/05/29) */
Thank you for the opportunity to resolve this complaint from *** ***We greatly appreciate her feedback and apologize for any confusion or inconvenience she experienced while using our site
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possibleAs such, we will take Ms***'s comments into consideration as we continue to improve upon our site and services
We trust this resolves this matter
Final Consumer Response /* (2000, 13, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I firmly hope that this company will give more than lip service to their attempt to resolve my complaintWords are cheapAction is proof of integrityIt would have been more satisfactory to have received a full refund for a service that I did not use or have any intention of using but I see that the company is unwilling to go that farMy mistakeLet the buyer beware!

Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our servicesAt this time we request further information from Mr*** so we can confirm what services he
signed up forWe note that he mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Mr*** confirm the last four digits of his card and inform you if there are any alternate email addresses that he could have used to sign up for our servicesWe look forward to receiving a further response so we can finalize this matter with Mr***

Initial Business Response /* (1000, 5, 2015/07/31) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on April 13, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 28, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 28, to our recurring monthly service at $per month.'' Accordingly, on April 28, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of July 27,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 6, 2015/08/18) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We apologize for any inconvenience to Mr***As of August 7, 2015, Mr***'s account has been canceledOur customer service team has provided a refund of one
monthly charge totaling $He will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of August 28, 2015, Ms***'s account has been canceledOur customer service team processed a refund of one
monthly fee totaling $She will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter
Initial Consumer Rebuttal /* (2000, 8, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
received refund of

Initial Business Response /* (1000, 9, 2016/03/21) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on January 17, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 1, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 1, to our recurring monthly service at $per month.'' Accordingly, on February 1, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of March 4,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 11, 2016/03/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They took the time out to address the issue and return my payment

Initial Business Response /* (1000, 5, 2015/04/06) */
Thank you for the opportunity to resolve this complaint from *** *** signed up for our My Perfect Resume services on October 20, The copy online clearly provided *** with a choice of full access for days at a
discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 4, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming her access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 4, to our recurring monthly service at $per month.'' Accordingly, on November 4, the card which *** provided, was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on April 2,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/22) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files, and our records do not show any record of Ms*** signing up for any of our services
At this time we request further information
from Ms*** so we can confirm what services she signed up forWe note that she mentioned charges but we cannot locate any records of these charges or an account with the information provided on the complaintPlease have Ms*** confirm the last four digits of her card and inform you if there are any alternate email addresses that she could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Ms***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Payments were drafted by LiveCareer for $per month since February of on my VISA credit card ending in 2583, totaling $
I hope this additional information will help the company to locate their recordsThe nature of my complaint once again is that the LiveCareer representative guaranteed refund for only two months ($79.60) rather than the full amount of $paid since February for no services renderedThe reason the representative gave for only providing partial refund was that the LiveCareer "system" limited him from putting any more back onto my credit cardI am hoping that somebody higher up in the company will be able get beyond the limitation of their computer system and be able to put a full refund i.e., the additional $onto my credit card
Final Business Response /* (4000, 17, 2015/10/08) */
Thank you again for the opportunity to resolve this complaint from *** ***
As previously mentioned, our monthly charges are not refundableHowever, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may haveOur customer service team originally refunded *** monthly charges totaling $on July 20, As a resolution to this complaint, our customer service team was willing to provide a refund of additional monthly charges totaling $*** was refunded $as of August 3, In our previous response we indicated that our customer service team had refunded *** a total of monthly charges in total, including the previously received refundAs of August 3, 2015, *** has received a refund of charges, for a total refund amount of $Unfortunately we cannot offer additional refunds
We trust this resolves this issue
Final Consumer Response /* (4200, 19, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the latest proposed resolution by Live Career because I was mislead by them saying, "Our customer service team refunded *** the amount of $as of August 3, 2015." in response to me asking them to refund an additional $to their initial refund of $
Quotes of this interaction are reproduced below, (as documentted in Complaint Activity Report Case #XXXXXX), to show how the company's response was misleading
July 27, I wrote:
"Payments were drafted by LiveCareer for $per month since February of on my VISA credit card ending in 2583, totaling $
I hope this additional information will help the company to locate their recordsThe nature of my complaint once again is that the LiveCareer representative guaranteed refund for only two months ($79.60) rather than the full amount of $paid since February for no services renderedThe reason the representative gave for only providing partial refund was that the LiveCareer "system" limited him from putting any more back onto my credit cardI am hoping that somebody higher up in the company will be able get beyond the limitation of their computer system and be able to put a full refund i.e., the additional $onto my credit card."
To which the Live Career company responded on August 4, 2015:
"Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of August 3, 2015."

Initial Business Response /* (1000, 5, 2014/09/23) */
Thank you for the opportunity to resolve this complaint from *** *** ***We have reviewed our files and our records show that *** purchased a professional resume review from LiveCareer on August 31,
While we
pride ourselves on providing our services quickly and efficiently, in a rare situation, ***'s resume was deleted from our system and thereby not returned within the indicated 1-day time frame
We apologize for any inconvenience this may have causedOur customer service team was able to retrieve ***'s resume, and the review has been completed and returned to *** as of September 11,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2014/10/06) */
The problem has been resolvedThank You for your help!

Initial Business Response /* (1000, 5, 2016/01/18) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 14, The copy online clearly provided ***
with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 29, to our recurring monthly service at $per month.'' Accordingly, on May 29, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $as of January 14,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is fairThank you

Initial Business Response /* (1000, 5, 2015/06/02) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on May 14, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 29, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 29, to our recurring monthly service at $per month.'' Accordingly, on May 29, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of June 2,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (2000, 7, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/18) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on August 27, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 11, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 11, to our recurring monthly service at $per month.'' Accordingly, on September 11, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of September 17,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2014/10/09) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Cover Resume Builder services on June 16, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 1, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 1, to our recurring monthly service at $per month.'' Accordingly, on July 1, the card which *** provided was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on October 6,
We trust this addresses any concerns you may have
Initial Consumer Rebuttal /* (3000, 7, 2014/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Whom it may concern,
I became an unwilling member on July not My mistake was that I believed in the "free" resume building offer that wasn't free and by the time I got to the small print I just wanted to get it done and I just skimmed through itI mean who needs to write resumes monthly, it never crossed my mind that a resume building website operates like thisI was charged payments without my knowledgeSo far you refunded payments, another 6-payment refunds and I will consider this matter dealt with
Final Business Response /* (4000, 9, 2014/10/22) */
Thank you again for the opportunity to resolve this complaint from *** ***
LiveCareer greatly values our customersAs such, although our monthly charges are not refundable, and we have already provided *** with monthly charges totaling $279.60, we are willing to provide him a refund of additional charges totaling $Our customer service team refunded *** the amount of $on October 21,
We trust this resolves this matter
Final Consumer Response /* (2000, 11, 2014/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you I am fully satisfied with the resolution

Initial Business Response /* (1000, 5, 2014/02/26) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on October 24, The copy online clearly provided *** with
a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions the offer clearly and conspicuously states, that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 7, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming *** 's access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 7, to our recurring monthly service at $per month.'' Accordingly, on November 7, 2013, the card *** provided was charged $for the applicable month of service
We further note that although *** has stated that he never received a confirmation email from us we can confirm that a confirmation email was sent to ***@hotmail.com on October 24,
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for *** and provide him a refund of monthly charges totaling $Our customer service team refunded *** the amount of $on February 14,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 5, 2016/03/14) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Cover Letter Builder Builder services on January 24, The copy online clearly
provided *** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 10, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 10, to our recurring monthly service at $per month.'' Accordingly, on February 10, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide her a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of March 8,

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for the opportunity to resolve this complaint from *** ***We have reviewed our files and our records show that *** signed up for our Resume Builder services on June 17, The copy online clearly provided
*** with a choice of full access for days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long*** chose to accept our offer for day full access, which automatically renews monthlyOn the page where *** made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the day premium access ''automatically renews at $per month on the 15th day''In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 2, to our monthly service at $per month.'' This page also provides information on how *** could cancel before this monthly chargeFinally, *** was also sent an email to the email address provided to us on the same day confirming ***'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 2, to our recurring monthly service at $per month.'' Accordingly, on July 2, ***'s card was charged $for the applicable month of service
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for *** and provide him a refund of monthly charge totaling $Our customer service team refunded *** the amount of $as of August 6,
We trust this addresses any concerns you may have

Initial Business Response /* (1000, 10, 2015/07/16) */
Thank you for the opportunity to resolve this complaint from Ms*** ***We apologize for any inconvenience to Ms***As of July 15, 2015, Ms***'s account has been canceledOur customer service team provided her a refund
of one monthly charge totaling $She will not be receiving any charges from LiveCareer going forward
We trust this resolves this matter

When you google resume builder they are the first to come up and on the first page it says "We're so confident that you'll love Resume Builder that you can try it for FREE!
" However, after spending several hours building a resume, in order to print, save, or email it you must sign up for their serviceHardly freeSo not wanting to have wasted all that time, I signed up for the trial for ~$There is no way when you sign up to opt out of automatic billing and if you go to cancel your service you lose any progress time you spent
Figure since I already spent the money I would build another resumeA week later remember to get on and cancel at the week mark and I had already been billedI canceled it and contacted customer service about itThey said they had canceled it for me but the charges were valid and if there was anything else they could help me withI told them they had been no help since I had already canceledI was going to copy the conversation which popped up in a separate browser window to show that there was a clear script as this is obviously part of their business model but without asking or telling me the window was closed on my computer on their endPretty obvious they don't want anyone to see what dreadful customer service they give
It's a scam that preys on people looking for work, offers no real value, and terrible customer service

Initial Business Response /* (1000, 5, 2014/07/14) */
Thank you for the opportunity to resolve this complaint from Mr*** ***We have reviewed our files, and our records do not show any record of Mr*** signing up for any of our services
At this time we request further
information from Mr*** so we can confirm what services he signed up forWe cannot locate any records of an account with the information provided on the complaintPlease have Mr*** confirm his email address and inform you if there are any alternate email addresses that he could have used to sign up for our services
We look forward to receiving a further response so we can finalize this matter with Mr***
Initial Consumer Rebuttal /* (3000, 7, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spent time on the phone and via their chat roomThey have sent me emails that I am now a member
This is the copy of email they sent to me
They congratulated me on joining but say they have no recordThat's confusingAgain I think they are making people invest time and forcing them to pay money after the fact
Thanks,
***
Congratulations ***@gmail.com
...on your decision to create a powerful new resume with LiveCareer's Resume Builder!
Making the decision to create or retool your resume is the first step in jump starting your careerWith your new resume and all the tools Resume Builder provides, you'll be ready to actually achieve the career goals you have only been thinking about
We at LiveCareer have successfully helped over million people like you take the next steps toward finding or advancing their right career
Benefits of LiveCareer Membership
As part of your LiveCareer Resume Builder account, you now have access to all of our valuable career tests and tools, including:
Career
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Resume
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Resume Test - Does your resume pass *** 10-second test?
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College & University Search - Get the information you need from top online schools about your degree
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Salary
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We are constantly developing new products and providing updated resources to help you make the most of your career, so check back often for the most recent tools
Sincerely,
The LiveCareer Team
Final Business Response /* (4000, 9, 2014/07/29) */
Thank you again for the opportunity to resolve this complaint from *** ***We have reviewed our files using the email address *** provided in his response, and our records show that *** used our Resume Builder services on July 10,
After asking each user for their name and email address, the Resume Builder gives them the option of uploading an existing resume and/or choosing a resume template to use in creating a new resumeAfter proceeding through these first two steps, the user comes to a page saying "Congratulations! You now have access to all of our free services." On this page, the offer clearly and conspicuously states that one of the free services offered is the ability to "Download the .txt version of your resume." *** chose to click continue at the bottom of this page and begin creating a resumeAccordingly, upon completing his resume, *** was given the option to either download the .txt version of the resume, or upgrade for instant access to all offered features
Although our premium features are not offered free of charge, LiveCareer was willing to make an exception for *** and provide him a PDF copy of his completed resume as a courtesyThe completed resume was sent to the email addresses he provided on July 22,
We trust this addresses any concerns you may have
Final Consumer Response /* (4200, 11, 2014/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have addressed my complaint against their company but they have not shown how they intend to not have this happen to othersThey misrepresent them self and what they offer and again at the last min once you have invested time and energy to only have what they originally tell you will be yoursWhen I spoke to their online representative he had a long auto response at the ready with seconds showing me this is a common issueI want to know how they intent to stop misrepresenting them selves