Bold North America LLC

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 4, 2015. The copy online clearly provided [redacted] with...

a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 19, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 19, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 19, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 8, 2015/11/17) */
Customer signed up for a 14 day trial, that would auto renew to a monthly service on the 15th day, customer requested refunds, we provided 5 total refunds of the amount of 39.80 each. Subscription cancelled, no further charges.
Initial...

Consumer Rebuttal /* (3000, 10, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The 14 day trial Is a scam To catch suckers like me. I did not intend To maintain a membership and use their services. They knew that as well as I did!I figured a dollar 99 For a one time use To make a resume Was a good deal.I did not needThe service any longer.Because I forgot to cancel I was penalized $38.90 every month Indefinitely Until I caught it.They will continue to take peoples money in this manner until somebody Steps up and makes them change the policy!Every legitimate business that takes money out of my account At least send me an email thank you for your payment.This alone would serve as a reminder to those of us who forgot to cancel. Also, If they admit they were wrong by returning five of the nine payments They should also return the other forBecause they Can check the records and see That I never use the account except the one time.
Final Business Response /* (4000, 12, 2015/12/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 24, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 8, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 8, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 8, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of Ocotber 23, 2015.
We trust this addresses any concerns you may have.
Final Consumer Response /* (4200, 14, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A Legitimate business Provides a service for a reasonable fee. This company knows fully well That a percentage of US consumers Will not cancel before the 14 day trial ends.I would love to know what percentage of their income Comes from People who are not using the service.By only refunding me five of the nine payments Taken from my account, They are taking advantage of my mistake of not cancelling before the 1.99 trial ends and they will gladly take advantage of others until changes are made to allow consumers to personally authorize each payment or in the very least, require the business to notify you with a "thank you for your payment." This is out right theft because I only used the service for 1 document for the 1.99 fee . They know many customers will forget to log back on to cancel! If they are knowingly keeping 138 dollars of my money now knowing I never used their service then they should not be allowed access into anyones bank accounts! This is unethical practice and they should be held accountable!

Initial Business Response /* (1000, 5, 2015/07/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on May 26, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 10, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 10, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 10, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 20, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Live Career refunded only one charge of $39.80. While I am not completely satisfied with this company, I would like to move on and never have any interaction or dealings with them going forward. They stole $39.80 from me in my mind and I am not ok with that. I will take the one credit of $39.80 in fear that they will reverse the credit that they applied to my credit card account and I would end up with nothing.
Thank you for your time and support Revdex.com.

Initial Business Response /* (1000, 5, 2015/05/19) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 22, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $59.40 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 6, 2015 to our monthly service at $59.40 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 6, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 6, 2015 [redacted]'s card was charged $59.40 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $59.40. Our customer service team refunded [redacted] the amount of $59.40 as of May 13, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/04/29) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 10, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 25, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 25, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 25, 2014, the card which [redacted] provided, was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on April 25, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept, thank you for refunding what was charged. I still believe you should advertise the "automatic renewal after 14 days" not everyone reads when they are struggling to find a job. Most see only the $1 charge and quickly process the payment. I was not able to see where the company indicated there was an automatic renewal... And if they wish to keep it as an automatic renew, they should not charge it from the bank card that was used in file, what if it would have been someone else's bank card? Couldn't they file a theft claim since they were not the ones to "agree" to the terms? Most of us are going through a difficult time and can't afford to have $40 charged.

Initial Business Response /* (1000, 5, 2015/07/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on May 5, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 20, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 20, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 20, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 20, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/11/17) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on June 28, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 13, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 13, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 13, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 4 monthly charges totaling $159.20. Our customer service team refunded [redacted] the amount of $159.208 on November 6, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2014/11/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response solely because my money was refunded.

Initial Business Response /* (1000, 10, 2015/12/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 15, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $31.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 30, 2015 to our monthly service at $31.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 30, 2015 to our recurring monthly service at $31.80 per month.'' Accordingly, on September 30, 2015 [redacted]'s card was charged $31.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $63.60. Our customer service team refunded [redacted] the amount of $63.60 as of November 5, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/09/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 17, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 1, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 1, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 1, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of September 9, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/08/26) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on June 1, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 16, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 16, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 16, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 12, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/07/06) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 2, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 17, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 17, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 17, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 2, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the same response given to almost every complaint I've seen. This company is horrendously deceiving, dishonest, and unprofessional. However, I am satisfied with with the response and want no further doings with matter. Thank-you for refunding my money.

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on March 25, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $59.40 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 9, 2015 to our monthly service at $59.40 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 9, 2015 to our recurring monthly service at $59.40 per month.'' Accordingly, on April 9, 2015 [redacted]'s card was charged $59.40 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a pro-rated refund of monthly charges totaling $29.70. Our customer service team refunded [redacted] the amount of $29.70 as of April 27, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/07/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 25, 2014. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 10, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 10, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 10, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on July 14, 2014.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2016/01/20) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on December 13, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on December 28, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on December 28, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on December 28, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of January 14, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/29) */
Thank you. They have resolved my issue. I think that you should be aware that when you sign up on my resume, at the very end it said if you are interested in joining a membership. If you decline, they still put you on it but don't tell you until you look at your receipt, in little words, of course(I looked after this incident). It's just deceiving. You click no and they still put you some monthly membership. Thank you for your time and help.
M. [redacted]

Initial Business Response /* (1000, 5, 2015/11/17) */
Customer chatted with a representative about a charge she received, since there was no evidence within the 14 days, it auto renewed to a monthly service. The subscription was cancelled no further charges should occur.
Initial...

Consumer Rebuttal /* (2000, 7, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 2, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 17, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 17, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 17, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of April 23, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2016/01/13) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 3, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 27, 2015 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 27, 2015 to our recurring monthly service at $35.80 per month.'' Accordingly, on August 27, 2015 [redacted]'s card was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $35.80. Our customer service team refunded [redacted] the amount of $35.80 as of January 13, 2016.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/12/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 23, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 7, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 7, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 7, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on November 21, 2014.
We appreciate [redacted]'s feedback and will take his comments into consideration. We value our customers here at LiveCareer and want to ensure that our site is a clear and consumer friendly as possible.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The terms are not conspicuously placed and this in evident in the fact that the website has hundreds of complaints about this issue. I do not accept this explanation and want further action or removal of Revdex.com accreditation from this site.

Initial Business Response /* (1000, 5, 2015/09/30) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on July 13, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 28, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 28, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 28, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charges totaling $79.60 and provided one month of complimentary access to our website. Our customer service team refunded [redacted] the amount of $79.60 as of September 30, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not accepting the response until we receive our money back. We have not received the refund of $79.60.
I do not agree with their response to my complaint. They wrote down the wrong dates, plus it is false that I did not close out my account. I did close my account within 9 days. I have it all documented. After closing I was unable to access my account. This company should be shut down. Hopefully Revdex.com will watch this company closely. We did NOT receive the 79.60.
Final Business Response /* (4000, 9, 2015/10/12) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at LiveCareer and want to do all that we can to resolve any issues they may have. As such, our customer service team has provided [redacted] with 2 refunds in the amount of $39.80, processed on September 23, 2015 and on September 30, 2015, respectively. As of September 30, 2015, [redacted] has received a refund of 2 charges, for a total refund amount of $79.80. If [redacted] is not in receipt of these funds, she should contact her financial institution.
We trust this resolves this issue.
Final Consumer Response /* (4200, 11, 2015/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for not accepting this resolution is because I have been paid for only 2 months when they have taken 3 months. If you look back in the first complaint information, it explains that I was waiting for a payment from them and asking for the rest of the money back, a total of 3 payments of 39.80 each.
LiveCareer has paid 2 months. They still owe me a month (39.80).
Thank you

Initial Business Response /* (1000, 5, 2015/05/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on April 25, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 10, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 10, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 10, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80, as well as the initial charge of $1.95. Our customer service team refunded [redacted] the amount of $41.75 as of May 16, 2015.
We trust this addresses any concerns you may have.