Bold North America LLC

Initial Business Response /* (1000, 5, 2014/11/17) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on June 28, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 13, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 13, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 13, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 4 monthly charges totaling $159.20. Our customer service team refunded [redacted] the amount of $159.208 on November 6, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2014/11/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response solely because my money was refunded.

Initial Business Response /* (1000, 5, 2015/09/14) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 17, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 1, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 1, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on September 1, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of September 9, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/07/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on May 5, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 20, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 20, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 20, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 20, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 4, 2015. The copy online clearly provided [redacted] with...

a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 9, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 19, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 19, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charges totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 19, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2015/05/19) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on March 22, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $59.40 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 6, 2015 to our monthly service at $59.40 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 6, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on April 6, 2015 [redacted]'s card was charged $59.40 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $59.40. Our customer service team refunded [redacted] the amount of $59.40 as of May 13, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 6, 2015/10/19) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted]'s father signed up for our Resume Builder services on July 6, 2015. The copy online clearly provided [redacted]'s...

father with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted]'s father chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted]'s father made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 21, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted]'s father was also sent an email to the email address provided to us on the same day confirming his access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 21, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 21, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $79.60. Our customer service team refunded [redacted] the amount of $79.60 as of October 7, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/19) */
The money has been returned to my account.

Initial Business Response /* (1000, 5, 2015/07/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on May 26, 2015. The copy online clearly provided [redacted] with a...

choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 10, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 10, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 10, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 20, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Live Career refunded only one charge of $39.80. While I am not completely satisfied with this company, I would like to move on and never have any interaction or dealings with them going forward. They stole $39.80 from me in my mind and I am not ok with that. I will take the one credit of $39.80 in fear that they will reverse the credit that they applied to my credit card account and I would end up with nothing.
Thank you for your time and support Revdex.com.

Initial Business Response /* (1000, 5, 2016/03/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 8, 2016. The copy online clearly provided [redacted] with...

a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on January 23, 2016 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on January 23, 2016 to our recurring monthly service at $39.80 per month.'' Accordingly, on January 23, 2016 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a prorated refund of 1 monthly charge totaling $24.16. Our customer service team refunded [redacted] the amount of $24.16 as of February 23, 2016.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did give me a partial refund. However they did not "clearly" state anything like the claim above. I had to look online to see if other users were having the same problem. They were and claimed that they too, didn't not see anything clearly stating the near $40 automatic renewal charge. The customer service is terrible. I called several times with no answer o emailed the customer service reps twice and never got a formal reply until nearly two weeks later. It just upsets me that this company is getting away with taking money from other people. How is this legal?
Final Business Response /* (4000, 9, 2016/03/21) */
Thank you again for the opportunity to resolve this complaint from [redacted].
As previously mentioned, our monthly charges are not refundable. However, we value our customers here at BOLD and want to do all that we can to resolve any issues they may have. As such, in addition to the prorated monthly charge of $24.16 refunded on February 23, 2016, our customer service team has provided [redacted] with an additional refund in the amount of $15.64. As of March 9, 2016, [redacted] has received a refund of 1 charge, for a total refund amount of $39.80.
We trust this resolves this issue.
Final Consumer Response /* (2000, 11, 2016/03/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have not charged my account again. So yes, I am satisfied with the refund.

Initial Business Response /* (1000, 10, 2015/12/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on September 15, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $31.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on September 30, 2015 to our monthly service at $31.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on September 30, 2015 to our recurring monthly service at $31.80 per month.'' Accordingly, on September 30, 2015 [redacted]'s card was charged $31.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 2 monthly charge totaling $63.60. Our customer service team refunded [redacted] the amount of $63.60 as of November 5, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 8, 2015/11/17) */
Customer signed up for a 14 day trial, that would auto renew to a monthly service on the 15th day, customer requested refunds, we provided 5 total refunds of the amount of 39.80 each. Subscription cancelled, no further charges.
Initial...

Consumer Rebuttal /* (3000, 10, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The 14 day trial Is a scam To catch suckers like me. I did not intend To maintain a membership and use their services. They knew that as well as I did!I figured a dollar 99 For a one time use To make a resume Was a good deal.I did not needThe service any longer.Because I forgot to cancel I was penalized $38.90 every month Indefinitely Until I caught it.They will continue to take peoples money in this manner until somebody Steps up and makes them change the policy!Every legitimate business that takes money out of my account At least send me an email thank you for your payment.This alone would serve as a reminder to those of us who forgot to cancel. Also, If they admit they were wrong by returning five of the nine payments They should also return the other forBecause they Can check the records and see That I never use the account except the one time.
Final Business Response /* (4000, 12, 2015/12/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on January 24, 2015. The copy online clearly provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 8, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 8, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on February 8, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 5 monthly charges totaling $199.00. Our customer service team refunded [redacted] the amount of $199.00 as of Ocotber 23, 2015.
We trust this addresses any concerns you may have.
Final Consumer Response /* (4200, 14, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A Legitimate business Provides a service for a reasonable fee. This company knows fully well That a percentage of US consumers Will not cancel before the 14 day trial ends.I would love to know what percentage of their income Comes from People who are not using the service.By only refunding me five of the nine payments Taken from my account, They are taking advantage of my mistake of not cancelling before the 1.99 trial ends and they will gladly take advantage of others until changes are made to allow consumers to personally authorize each payment or in the very least, require the business to notify you with a "thank you for your payment." This is out right theft because I only used the service for 1 document for the 1.99 fee . They know many customers will forget to log back on to cancel! If they are knowingly keeping 138 dollars of my money now knowing I never used their service then they should not be allowed access into anyones bank accounts! This is unethical practice and they should be held accountable!

Initial Business Response /* (1000, 5, 2015/07/06) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 2, 2015. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on June 17, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on June 17, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on June 17, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 2, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the same response given to almost every complaint I've seen. This company is horrendously deceiving, dishonest, and unprofessional. However, I am satisfied with with the response and want no further doings with matter. Thank-you for refunding my money.

Initial Business Response /* (1000, 5, 2015/05/07) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on March 25, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $59.40 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 9, 2015 to our monthly service at $59.40 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 9, 2015 to our recurring monthly service at $59.40 per month.'' Accordingly, on April 9, 2015 [redacted]'s card was charged $59.40 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a pro-rated refund of monthly charges totaling $29.70. Our customer service team refunded [redacted] the amount of $29.70 as of April 27, 2015.
We trust this addresses any concerns you may have.

Initial Business Response /* (1000, 5, 2014/03/27) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted]'s daughter [redacted] signed up for our Resume Builder services on February 12, 2013. The copy online...

clearly provided [redacted] with a choice of full access for 7 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 7 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 7 day premium access ''automatically renews at $34.95 per month on the 8th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on February 20, 2013 to our monthly service at $34.95 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on February 20, 2013 to our recurring monthly service at $34.95 per month.'' Accordingly, on February 20, 2013, [redacted]'s card, which [redacted] provided, was charged $34.95 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer is willing to make an exception for [redacted] and provide her a refund of 3 monthly charges totaling $104.85. Our customer service team refunded [redacted] the amount of $104.85 on March 26, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2014/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though I haven't personally seen the written information described in the business's response, I will take their word for it and accept the partial refund.

Initial Business Response /* (1000, 5, 2015/07/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on June 27, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on July 12, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on July 12, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on July 12, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of July 20, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no option to close account after 14 days. It only brings to a screen which only says you can't close and to contact the company. Again, I tried several times with no reply. When they finally answered their online chat bar, they did not want to refund my money. Then blamed me for their errors. Although they did refund me, the service or should I say lack of..shows immorral practice with not contacting customers, not actually allowing customers to close the account without having to go through all their own made loop holes. I definitely would never recommend this company to anyone.
Final Business Response /* (4000, 9, 2015/08/04) */
Thank you for the opportunity to resolve this complaint from [redacted]. We greatly appreciate his feedback and apologize for any confusion or inconvenience he experienced while using our site.
We value our customers here at LiveCareer and try our best to ensure that our site is as clear and consumer friendly as possible. As such, we will take Mr. [redacted]'s comments into consideration as we continue to improve upon our site and services.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2014/10/21) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our My Perfect Resume services on April 4, 2014. The copy online clearly provided [redacted]...

with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $35.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on April 19, 2014 to our monthly service at $35.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on April 19, 2014 to our recurring monthly service at $35.80 per month.'' Accordingly, on April 19, 2014 the card which [redacted] provided was charged $35.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 4 monthly charges totaling $143.20. Our customer service team refunded [redacted] the amount of $143.20 as of October 13, 2014.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I said I want every last cent refunded. Keeping $120CAD from someone who doesn't have a steady job supporting two children is very low for a company. Also, with the amount of complaints on the Revdex.com clearly your company needs to change how it lets people know they are about to be charged. This is the only company I have done business with that does not let you know your trial is almost over as well as not sending email every time your account has been charged. It seems that the company relies heavily on the consumer not checking their bank statements. All you receive is ONE email thanking you for the order which many people will not open because they assume it's for the $2.95 and that's it. If you see so many complaints for the same reasons why not change the way you let consumers know about charges to their accounts? Is it not obvious that there is a problem with how your company conducts business? Very shady.
Final Business Response /* (4000, 11, 2014/11/20) */
Thank you again for the opportunity to resolve this complaint from [redacted].
LiveCareer greatly values our customers. As such, although our monthly charges are not refundable, and we have already provided [redacted] with 3 monthly charges totaling $107.40, we are willing to provide him a refund of 4 additional charges totaling $143.20. Our customer service team refunded [redacted] the additional amount of $143.20 as of October 13, 2014.
We trust this resolves this matter.

Initial Business Response /* (1000, 5, 2015/08/28) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Cover Letter Builder services on May 16, 2015. The copy online clearly...

provided [redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on May 31, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on May 31, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on May 31, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide her a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of August 26, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am confused why so many people are unaware of this monthly charge and why so many people are upset they are not getting a total refund when they find out months later they are being charged with no email notification or billing statement mailed to them.
Very unhappy with this company and will not recommend them. Why are people still being billed after they asked to be removed from the subscription. this company should not be in business.

Initial Business Response /* (1000, 5, 2015/09/30) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on August 12, 2015. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on August 27, 2015 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on August 27, 2015 to our recurring monthly service at $39.80 per month.'' Accordingly, on August 27, 2015 [redacted]'s card was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 as of September 30, 2015.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/17) */
Customer chatted with a representative about a charge she received, since there was no evidence within the 14 days, it auto renewed to a monthly service. The subscription was cancelled no further charges should occur.
Initial...

Consumer Rebuttal /* (2000, 7, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/02) */
Thank you for the opportunity to resolve this complaint from [redacted]. We have reviewed our files and our records show that [redacted] signed up for our Resume Builder services on October 23, 2014. The copy online clearly provided...

[redacted] with a choice of full access for 14 days at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. [redacted] chose to accept our offer for 14 day full access, which automatically renews monthly. On the page where [redacted] made that selection, immediately adjacent to the choice of subscriptions, the offer clearly and conspicuously states that the 14 day premium access ''automatically renews at $39.80 per month on the 15th day''. In addition, on the purchase confirmation page it is also clearly disclosed that this subscription will ''begin immediately and renew on November 7, 2014 to our monthly service at $39.80 per month.'' This page also provides information on how [redacted] could cancel before this monthly charge. Finally, [redacted] was also sent an email to the email address provided to us on the same day confirming [redacted]'s access to our services and reiterating one more time that ''Your subscription begins immediately and renews automatically on November 7, 2014 to our recurring monthly service at $39.80 per month.'' Accordingly, on November 7, 2014 the card which [redacted] provided was charged $39.80 for the applicable month of service.
Although our monthly charges are not refundable, LiveCareer was willing to make an exception for [redacted] and provide him a refund of 1 monthly charge totaling $39.80. Our customer service team refunded [redacted] the amount of $39.80 on November 21, 2014.
We appreciate [redacted]'s feedback and will take his comments into consideration. We value our customers here at LiveCareer and want to ensure that our site is a clear and consumer friendly as possible.
We trust this addresses any concerns you may have.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The terms are not conspicuously placed and this in evident in the fact that the website has hundreds of complaints about this issue. I do not accept this explanation and want further action or removal of Revdex.com accreditation from this site.

Initial Business Response /* (1000, 5, 2014/04/08) */
Thank you for the opportunity to resolve this complaint from Mr. [redacted]. We appreciate Mr. [redacted]'s feedback and will review our site accordingly.
We value our customers, and will take the necessary steps to ensure that...

our website is as clear and consumer friendly as possible.
We trust this addresses any concerns you may have.