Bonanza.com

Hi [redacted] Sorry for the not so good experience with your transaction? It is against Bonanza's policy (and the law) to sell counterfeit goods? http://www.bonanza.com/site_help/general/prohibited_items ? Per our user agreement, this seller has been permanently removed from Bonanza,? http://www.bonanza.com/site_help/user_agreement [redacted] also has an account on Bonanza and personally removes such items from our site and takes direct action with offenders? We will be sure to direct them to this seller as well? Sorry that you had to go through such measures to report this user? Thank you for taking the time to make Bonanza better for all

Congrats on your recent purchase from a Bonanza seller.? You will need to contact the seller directly about thisOur system created a private account for you so that you can log in and send messages to the seller, check on the status of your shipment, and even leave feedback for your purchase.You should have received an email (check your spam folder) that will give you a password to log in (if not you can request a new password from the log in page)? Once you are logged in you can visit your "My Bonanza

Fortunately there are other viable alternatives like [redacted] or [redacted] that do a great job for sellersAnother option is to create an independent webstore where you can set up the rules that work best for you business vs a marketplace which creates policies for its entire user baseBest of luck to you

Thanks for contacting Bonanza Support and we’re very sorry to hear that your order hasn’t arrived yetUnfortunately, because Bonanza is just the platform used to connect buyers and sellers, we don’t handle or ship any items ourselves so we aren’t able to determine exactly what the reason is that the tracking information is showing that the item has been delivered, since you haven’t received it yet.The first action we suggest in this scenario is contacting the local post office (or the shipping service that was used if it wasn’t USPS) as sometimes they’ll hold onto items for you to pick up if they weren’t able to be left at the shipping addressIf they’re unable to locate the item, the next step is contacting the seller directly to inform them of the issue.To contact the seller, view the order in your “Recent Purchases” section of the “Account” tab and use the “Send them a message” link found underneath the sellers detailsThis will automatically include the order number in the subject line, so they’ll know exactly which order you’re referring toBecause they shipped the order, the seller might have access to more information to help locate the order, and they’ll be able to file a “lost item claim” with the shipping service if that step is necessarySellers will typically respond within hours of receiving a message and are, generally, great at helping to resolve issues such as this.If that window of time passes and you haven’t heard back from them, please let us know and we’ll be happy to continue to provide assistance and help get this issue resolved ? http://www.bombinoexp.com/Tracking.aspx?txtAwb= [redacted] ? Bonanza Order # [redacted] An order for? Silver_Dew ? Transaction ID:? [redacted] ? Sold on:? 03/02/16? Current status:? Complete? Admin info Items Sold Your Price Ct Black Sim Diamond Engagement Ring Wedding Bridal Set 14K Black Gold Over $ Purchased by: [redacted] WAVERLY, TN See feedback (0) Member since? 03/02/ ? Send them a message ? Subtotal $ Shipping FREE Order amount $ ? Transaction Summary ? Sold on:? 03/02/ Payment type:? Paypal? # [redacted] Shipped on:? 03/07/ Tracking:? [redacted] Shipping Note:? hI, We had shipped your order through Bombino ExpressYour tracking NO is [redacted] You receive your parcel within -working daysIt’s totally depend on courier companyIf you have any question regarding your order & Shipment kindly mail usWe will reward you within hoursWe also listed some new design kindly look on itThank you ?

We are sorry to hear of your not so good experience Bonanza is not able to generate feedback for transactions that occur outside of the Bonanza checkout systemWe apologize for the inconvenience

Dear *** We are so sorry to hear about your negative experienceWe have just removed the sellers goods from Bonanza so we can prevent this from happening from othersIt looks like you have opened a PayPal disputeMake sure to keep the dispute open until you have received a full refund, or a satisfactory productIf you need additional information please do let us know

Your account was suspended because you filed a chargeback for overdue seller fees When you added a credit card to your account, you opted into paying your seller fees with that credit card (Bonanza does not auto select this for you) All sellers on Bonanza are required to have a valid credit card on file in order to sell on Bonanza.To get your account reinstated we would need a payment of $ for the fees you filed a chargeback on, and we would need a payment of $ which represents the chargeback fee that we are charged Total $ Please send this amount to [redacted] @bonanzle.com via [redacted] and reply with the confirmation number so we can confirm the payment At that time we will reinstate your account.Transactions that are not completed can be canceled by going to your fees page and following the steps outlined on this http://www.bonanza.com/site_help/general/cancel_transaction_on_bonanzahThank you

We are sorry to hear of your not so good experienceWe have responded directly to your email at support with a resolutionWe have recommended that you file a dispute with PayPal against the sellerWe will also follow up with the seller on our side.? Additionally we have issued a $ Gift Certificate so you can make another purchase on Bonanza, and hopefully have a better experiencePlease let us know if you need anything else.BestMark

Seller used Bonanza to make sales, opted in for our advertising to boost their chance at having salesSales were made? Fees for those sales were not paid? Seller was suspended? At this time reinstatement is not an option

Complaint: [redacted] I am rejecting this response because: all of a sudden they seem to be able to pull this upInteresting given the apparent inability of the rep despite many emailsI don't believe anything was ever shipped as we received no notice nor did the seller respond to either of my emailsFurthermore when I looked at [redacted] yesterday, the dispute was still openNot sure what's going on here.Sincerely, [redacted] ***

Here is a link to the listing of the item you purchased: [redacted] The transaction can be found here: [redacted] In the listing the seller states the shipping time as: Shipping:delivered in 9-days via economic shipping Here is a link to the tracking number that the seller has provided: [redacted] Bonanza is an online marketplace connecting buyers to transact directly with sellers located all over the worldBonanza does not produce, house or ship any inventoryIf you need to make updates to or have questions about your recent purchase, you will want to contact the seller directlyYou can easily do so by [redacted] Your username is: [redacted] Hover your mouse over the "Account" link in the upper left-hand corner of any page, then select "Recent purchases" from the drop-downLocate the order in question, then use the "Send them a message" link under the seller's username to send them a direct messageThe subject line will include your username and order number so the seller can easily locate your order and offer assistance

Sorry for your negative experienceThe accounts were suspended due to chargebacks that were filed on seller feesBonanza does not charge fees to list on our siteWe only charge you selling fees when you make a saleYou win, we winWhen you file a chargeback, the credit card processing company charges us a fee, in addition to the funds you filed the charge onThe only way to have your account reinstated is to pay for the overdue amounts that you filed chargebacks on, and also pay a $ fee (per chargeback)Our user agreement can be reviewed here: https://www.bonanza.com/site_help/general/legal_content

We are sorry to hear of your negative experience with this sellerThe seller has offered to accept a return, here is the information they provided: Our policy on Bonanza, is exchange onlyI am happy to make an exception for you and do a refund but there is a 20% feeJust make sure it is new with tags and here is our address Discount Scrubs and FashionN State Road 7Margate, FL M-F 8:am – 6:pm EST(954) 366- # If you are unable to resolve this directly with the seller, then we would recommend that you file a dispute with PayPal, whom you used to pay the seller directly for the goodsBonanza is not able to access your or the seller's financial details and issue refunds and such because Bonanza never received funds for the transaction, you paid the seller directlyIf we can provide you with more information to assist with filing a dispute on PayPal please do let us know

Thank you for contacting Bonanza Support and we're deeply sorry to hear that the seller has not been responsive to your inquiriesWe understand your frustration and have reached out to the seller on your behalf in an attempt to expedite a resolution to this inconvenience you are experiencingWe thank you for bringing this matter to our attention, and we have reported the problem to our team of experts to investigate this seller furtherIn the meantime, we highly recommend that you contact PayPal to open a dispute for a refundOne of the reasons that Bonanza requires sellers to accept PayPal is that PayPal provides a level of buyer protection should something go wrong with your orderFiling a dispute with PayPal will remove funds from the seller's account while PayPal awaits a response from the seller, forcing the seller to actA dispute on PayPal will count against the seller, and if the seller is unresponsive to multiple disputes, PayPal may take further action against the seller's accountFor your financial security, PayPal does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, PayPal will only allow the account or cardholder associated with the purchase to file a disputeWe've included information below on how to start the dispute process: If you completed your purchase by logging into a PayPal account:File a dispute with PayPal online: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution If you completed your purchase by manually entering a debit/credit card using PayPal's guest checkout:File a dispute via telephone*: 1-888-221-or 1-866-888-4178*Please have the phone number you entered on PayPal handy when contacting them so that you may quickly locate your orderIf you do not remember the phone number you used when completing your payment, say "Representative" to speak to a live human for assistanceThe PayPal payment ID for your order is: # [redacted]

Complaint: [redacted] I am rejecting this response because: what Bonanza forwarded to me is copied and pasted from an email which the seller sent me over two weeks ago on August 22ndThat email outlines a third possible return policy ie returns are not allowed, which contradicts once again what the seller originally statedUnfortunately, I have not received any communication from Bonanza regarding the email I sent them on August 22ndIn my email, I informed Bonanza that the seller was retroactively charging me a restocking feeThis is not an issue covered by PayPal's purchase protectionPaypal only covers two types of issues: items not received or items significantly not as describedAs an internet forum for online purchases, Bonanza has an obligation to customers who rely on the accuracy of sellers' listingsPayPal has no way of policing the content on Bonanza's websitePotential customers should be aware that Bonanza does not require sellers to post accurate listingsIf Bonanza is not going to provide buyers with any assistance or protection, this needs to be disclosed fully and explicitly on their websiteIt is also unclear why customer service is offered if Bonanza simply redirects customers to sellers and Amazon/Paypal Sincerely, [redacted]

Sorry for the negative experienceYou will need to contact the seller directly about this, here's how:1) First, please log in to your Bonanza account: http://www.bonanza.com/home/login2) After you have logged in, visit your "Account > Account Dashboard" pageClick "Purchases" on the navigation tool bar on the left side of the page, then select "Purchased" and locate the order in questiona) If you haven't yet received tracking information, click the "Request tracking info" linkWe'll contact the seller with your requestb) If it has been more than days since you paid for your order or if you have already received your package, click the "There was a problem with my order" link, fill out the form, and click submitWe will send this information to the sellerPlease try working directly with the seller to resolve your issue.For more information about reporting issues with your order, please see http://www.bonanza.com/site_help/offers/order_resolution_hub

Complaint: [redacted] I am rejecting this response because: In the e-mail that I received, Bonanza made it sound like they are refunding me back my $That PayPal transaction number that they provided is not because they are making it right by refunding me on their own will, trust me they are notI called and spoke to PayPal myself and gave them this transaction numberThey still have not heard anything back from them and neither have IThat PayPal transaction number is generated because of my disputeIt's related to my case because I generated the complaintBonanza has not done one single thing! They have yet to make contact with me after I've reached out to them numerous timesI would think that they would want to make it right especially after their seller posted a screenshot of my transaction which by the way has my address on their public f.bPageI mean seriously, how unprofessional can you possibly get? Now, PayPal can't refund me back until the time allowed by the seller passes by with no response, which means it will take even longer for me to get my money backThat is so unfair!!!! All I want is to get my money back so I can get my purchase from somewhere elseI made this purchase on February the 15th which was two weeks ago today to be exact! Wow is all I can sayThe seller even sent me an e-mail stating she would refund me back and of course has not done so! I can try and upload the screenshot that was posted along with the e-mailSo to answer the question, I'm rejecting because Bonanza has not done one single thing to make it right or responded back to any of the e-mails that I had sent them that clearly showed my concerns and issuesI even sent bonanza the screenshot of their seller that had posted my transaction that showed my address of my homeThey don't call u back either, I left a voicemail cause of course no one answersI've attached the post from their sellers f.bThat I mentioned previously along with her email stating she would refund me and a picture of PayPal showing that we are STILL waiting on a response from someoneThis all could be done much quicker if Bonanza made this right.Sincerely, [redacted]

Thank you for your replyWe certainly understand your concern in this situationTo help explain things here, buyers pay sellers directly using PayPal, a secure processor of credit cards and paymentsEven though you paid using your credit card, PayPal still processed the payment and sent it to the seller, and they still provide the same level of protection on the transaction as if you had used a PayPal account(That is why we advised that you file a dispute with PayPal in our previous email, when the seller was unresponsive).? We see that you contacted the seller regarding your concern about the return, and the seller stated that they have issued you a full refund for the transactionWe checked and confirm that the seller issued your refund, [redacted] Here are the refund details visible on our end:Jan 09:15: Received? Refunded: refund? notification for? $-310.00PayPal transaction # [redacted] We also see that you were concerned that the seller had issued your refund through PayPalNot to worry! That is normalPayPal will return the funds to the card you originally used for the transaction, [redacted] .? Refunds usually show on your account within 3-days, but occasionally they do take longer, depending on card company processing proceduresWe recommend checking your financial records within this timeframe to confirm that you have received it.Selling counterfeit goods is against the law and against the Bonanza user agreement/policyWe have removed this seller from our communityThank you for letting us know so we can prevent others from having a similar experience

Complaint: [redacted] I am rejecting this response because: ? Well thats odd considering I was not a buyer but a seller for almost years? I have never bought one thing from bonanza ever, so I could not file chargebacks or leave feedback for sellers if I have not bought anything? Do you even know who I am? ? You have me mixed up with someone else, please provide me evidence of these charge backs? What is the transaction id? on paypal? ? You shut down my selling account, a account I did not use to buy, nor did I use any other account to buy from so please show me the transactions.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:we have filed a claimAnd we have attempted several times to work this out with the sellerWe can't even get a tracking numberI can't even find them as a seller on your site anymoreI'm sure there are others with complaints as wellHowever we will not be recommending your site to any event as I am unsure that you have checked on how your sellers are doingThey put advertisement and we paid on the 11thIt processed afterBut the seller won't give tracking number and one minute said it was in Oregon then said they didn't know where it wasWe feel we were scammedAnd for this to happen during Christmas hurts our family emotionally as well as financiallyWe are now out of money & not much we can spend on our childrenSincerely, [redacted]