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[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your assistance Regards, [redacted]

July 15, [redacted] Better Business Bureau N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] DOUBLEDAY LARGE PRINT BOOK CLUB Account # [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] On July 10, 2014, we removed the charge of $from ** [redacted] ’s DOUBLEDAY LARGE PRINT BOOK CLUB account for Gone by James Patterson** [redacted] ’s account now reflects a zero balance We regret ** [redacted] experienced a delay in obtaining this account credit; we trust this resolves her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

[redacted] class="**oNormal">Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] BLACK EXPRESSIONS BOOK CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for *** Upon review, our records show that when ** [redacted] enrolled in BLACK EXPRESSIONS BOOK CLUB her account was not created in our system This was not an error on ***’s part, but an error that occurred with our systems When members place an order, we place an authorization on the credit card to ensure that the credit card will accept the actual chargeThe charge is not processed until the order is shippedSince the order was canceled and never processed, the authorization that was placed on ***’s credit card was voided In addition to canceling ***’s order, we have waived the membership commitment for this account and closed the account with a zero balance We trust this resolves ***’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me on one contingencyI am requesting that Crafter's Choice releases me from any binding agreement with their company Typically these book clubs have a minimum purchase requirement that one has to fulfillI would like that obligation waived as I want nothing further to do with their companyTheir lack of selection and lack of communication with customers, negligence to update information on their user account's page on their website is inexcusable Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me but still feel other victims have not come forward and are still being abused My issue is resolved though Regards, [redacted]

Complaint Detail [redacted] ***has repeatedly sent bills & late fees for items that were never ordered or receivedThey send threatening collection agency statements for those itemsWe have called to ask them to stop sending items of any kind, and they continueThere are currently complaints against this company with the Revdex.comIt is evident this company preys on and scams elderly customers, and makes fraudulent claims that they owe money when they do notWhen you call this company, after being placed on hold for over twenty minutes, and you ask them to cancel all accounts to a certain name and address, and provide those account numbers, they refuse Desired Settlement Desired Settlement: Stop Contacting Me

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received notice on September 17, that Literary Guild was processing a refund of $to my [redacted] card As of 10/7/14, a $credit was processed but the remaining $has not been processed Thank you for your assistance Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as it reflects a zero balance and no collection proceeding will occurI very much appreciate your assistance in resolving this after years I do believe this company sent bills falsely and that should be clearly investigated so it does not occur to others Regards, [redacted]

March 12, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] BLACK EXPRESSIONS BOOK CLUB Account# [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for *** According to our records, ** [redacted] has already purchased the six books necessary to fulfill his Club purchase commitment Please assure ** [redacted] that we have updated his BLACK EXPRESSIONS BOOK CLUB account to reflect that his commitment has been completed ** [redacted] may contact me directly at ###-###-#### to redeem his offer for Buy book, Get one free We trust this resolves ***’ concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

July 22, face="Times New Roman"> [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] *** DOUBLEDAY BOOK CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for *** Upon review, our records indicate that ** [redacted] opened a DOUBLEDAY BOOK CLUB account on March 19, On March 20, 2008, we shipped the enrollment package to the [redacted] address and charged $to the credit/debit card provided The purchase commitment associated with this membership was to buy books at regular Club price within year of enrollment On August 13, 2008, we shipped a Featured Selection to the [redacted] address and charged $ to the account When we did not receive payment, we added late charges at $each, in accordance with our delinquent payment policies, bringing the balance to $ We sent numerous letters to the [redacted] address regarding the unpaid balance When the purchase commitment was not fulfilled within the specified time period, we added a charge of $ to the accountThis amount represents the cost of the books remaining in the purchase commitment, plus shipping and processing charges When the debt of $remained unpaid, we sent the account to collections We subsequently sold the account to [redacted] Though we are not the creditor of record, as an accommodation we have contacted [redacted] on ***’ behalf [redacted] assures us that they have closed the file and taken steps to remove any adverse information from ***’ credit report ** [redacted] may contact [redacted] directly at: [redacted] ###-###-#### You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

[redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance in this matter.Kind Regards, [redacted]

April 16, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] BLACK EXPRESSIONS BOOK CLUB Account # [redacted] [redacted] *** [redacted] *** Dear [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] On April 7, 2014, we issued a refund of $to ** [redacted] ’ [redacted] on file We regret that ** [redacted] experienced difficulty with her account; we trust this resolves her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

June 26, ** [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] BOOK-OF-THE-MONTH CLUB Account # [redacted] [redacted] * [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] We have issued a credit of $to ** [redacted] ’ book club account We regret ** [redacted] experienced a delay in obtaining her credit; we trust this resolves her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

I am responding to the inquiry your office forwarded for [redacted] The invoice that [redacted] has received pertains to orders placed on her account prior to December [redacted] placed an order on September 2, 2013, for [redacted] ($14.99) and 11/22/(no cost), plus a shipping and processing charge of $ [redacted] attempted to pay for the order (a total of $21.47) via [redacted] At the time, we were experiencing an issue processing payments through [redacted] ; [redacted] payment did not process On November 19, 2013, [redacted] placed an order for [redacted] ) and [redacted] ($32.98, plus a shipping and processing charge of $6.48) [redacted] attempted to pay for this order via [redacted] (a total of $39.46) Again, the payment did not process due to issues with [redacted] On November 21, 2013, we shipped the Featured Selections, [redacted] to [redacted] ($61.45) The shipment was returned on December 11, We shipped the Featured Selections, [redacted] ***/October List, to [redacted] ($60.45) on December 20, The shipment was returned on February 28, We applied credits in the amounts of $and $to [redacted] Club account We have also reversed one late charge ($3.00) that was applied to [redacted] Club account The balance on [redacted] account for the two orders noted above is $ [redacted] may make a payment using a credit/debit card or check We have canceled [redacted] Club account Once we receive payment, we will close the account with a zero balance You may contact me at [redacted] with any questionsYou may also send an e-mail to [redacted] Sincerely, Chelsea A [redacted] Correspondence Specialist Email: [redacted]

January 6, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] BOOK OF THE MONTH Account # [redacted] Council Bluffs, IA [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that on January 5, 2016, we issued a refund to her credit card in the amount of $ [redacted] ’s credit card information has been deleted from our database [redacted] ’s BOOK OF THE MONTH account has been closed with a zero balance [redacted] may disregard any future communications she might receive from the Club In addition, we have removed [redacted] ’s name, address, and email address from our solicitation lists We trust this resolves [redacted] ’s concerns If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

July 8, [redacted] Better Business Bureau N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for *** Please assure ** [redacted] that on July 3, 2014, we applied a refund of $to her card ending in *** [redacted] should allow to business days for her refund to process We regret that ** [redacted] experienced a delay in receiving her refund; we trust this resolves her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

December 30, [redacted] >Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] Doris [redacted] /Karla Ball, POA DOUBLEDAY BOOK CLUB Account # [redacted] [redacted] Columbus, OH [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] on behalf of [redacted] , deceased Please assure [redacted] that we have closed this DOUBLEDAY BOOK CLUB account with a zero balanceThere is no pending credit on the account We regret that [redacted] experienced a delay in resolving the credit to her late mother’s account We offer our sincere condolences for [redacted] ***’s loss; we trust this resolves her concerns If you have any additional questions or concerns, you may reach me by phone at ###-###-####You may also send an e-mail to [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Email: [email protected]

June 25, [redacted] RevDex.com N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] CHILDREN'S BOOK OF THE MONTH CLUB Account # [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for *** Our records show that ** [redacted] joined CHILDREN’S BOOK OF THE MONTH CLUB on September 29, 2013, via our website When consumers enroll in our Club online, they are provided with our Club membership agreement ** [redacted] indicated affirmatively that she had read and agreed to our terms of membershipThe Featured Selection process is clearly explained as a term of membership Since we did not receive a reply from ** [redacted] declining a Featured Selection, we shipped it to her automatically and applied the charge of $to the credit/debit card she placed on file It appears that any change of address ** [redacted] provided had not been processed at the time of the shipment Please assure ** [redacted] that we have refunded the amount of $to her card ending in *** We have changed ***’s Club account ** [redacted] will still receive our Featured Selection announcements, but she will not be required to respond unless she wants to place an order ** [redacted] will no longer receive automatic shipments We trust this resolves ***’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected] v

July 22, [redacted] Better Business Bureau N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] HISTORY BOOK CLUB Account # [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** Our records indicate that [redacted] attempted to make three payments using [redacted] The August 20, and December 21, payments of $and $17.79, respectively, expired before we were able to apply those payments to [redacted] ***’s account A payment expires through [redacted] if the vendor is unable to access funds within [redacted] ’s 30-day authorization period [redacted] should have returned $and $either to [redacted] ***’s [redacted] account or to the financial institution connected to his [redacted] account We were able to process [redacted] ***’s December 18, payment of $via [redacted] As a courtesy, we have removed the balance due on [redacted] ***’s Club account We have also removed the late charges that we applied to the unpaid balance [redacted] ***’s account currently reflects a zero balance We trust this resolves [redacted] ***’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The 800# provided in the latest reply is from the Collection Agency referenced in my previous replyScience Fiction Book Club did knowingly forward this complaint to a Collection AgencyI cannot accept their reply.Regards, [redacted]