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Bookspan Reviews (765)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is tentatively satisfactory to me If the account is actually cancelled, all is well My concern remains that I have been told by the company in the past that the account has been cancelled only to receive another book and be charged accordingly the month after We'll have to see what happens in another month
Regards,
*** ***

October 30, *** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
ONE SPIRIT BOOK CLUB Account # ***
*** ** *** ***
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for *** ***
This will confirm that *** ***’s ONE SPIRIT BOOK CLUB
account has been canceled and is closed with a zero balanceThis will also
confirm that *** ***’s name, address and email address have been removed from
our solicitations list
We certainly regret any inconvenience *** *** experienced
as a result of the delay in closing her account. We sincerely thank her for her membership and
trust this resolves her concerns
You may contact me at ###-###-#### with any
questionsYou may also send an e-mail to
[email protected]
Sincerely,
Brooke K***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

December
10,
">*** *** ***
RevDex.com
NFront St
Harrisburg,
PA
Re: Revdex.com Complaint ID # ***
*** ** ***
CRAFTER’S CHOICE BOOK CLUB Account #***
*** *** ***
Cincinnati, OH ***
Dear
*** ***:
I
am responding to the inquiry your office forwarded for *** ***
Please
assure *** *** that we have removed the account balance from her
CRAFTER’S CHOICE BOOK CLUB account, including all late chargesThe account has
been closed with a zero balance
We
regret *** *** experienced a delay in resolving this matter; we trust
this resolves her concerns
You
may contact me at ###-###-#### with any questionsYou may also send an e-mail
to
[email protected]
Sincerely,
Brooke
K***
Correspondence
Specialist
Email:
[email protected]

January 20,
*** *** ***
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
*** *** ***
Thousand
Oaks, CA ***
Dear *** ***:
I am responding to the
inquiry your ***ice forwarded for *** ***
We have been unable to locate
an account for *** ***
It would be helpful if *** *** could provide us with an account number and club name, any previous
address that may be on the account, or any other information that might prove
pertinent in locating the account
*** *** may send the
information to me directly via fax at ###-###-####. As soon as we receive additional information,
we will take steps locate *** ***’s account and resolve his inquiry.
You may contact me at ###-###-####
with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

December 29,
*** *** ***
Revdex.com
class="MsoNormal">NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
THE LITERARY GUILD Account #***
** *** ***
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** *** that her LITERARY GUILD account has been placed back on our catalog
mailing list*** *** will begin receiving mailings in our next
catalog cycle
We regret that *** *** experienced difficulty re-establishing her mailings. We trust we have resolved her concerns and look
forward to her continued business as a valued member of our Club
If you have any additional
questions or concerns, you may contact me by phone at ###-###-#### or by
email at [email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 13,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID # ***
*** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Upon review, we were unable
to locate a Club account with the name and address *** *** provided in her
Revdex.com complaint
Please ask *** *** to
contact me directly at ###-###-#### so that I may obtain further information
regarding her account. I will make every
attempt to resolve *** ***’s inquiry during our call
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:Said credit has not been issuedI am in possession of the company's Invoice ***, dated October 2, in which a previous balance of $is shown as unpaidThis includes the credit which supposedly was issued, as well as a payment received on September and not posted to my accountNo progress has been made regarding this issue
Second, and most important, *** *** is an employee of a Collection Agency, *** *** ***Her direct number of ###-###-#### begins with the recorded message "This call is an attempt to collect a debt"Therefore, it appears that the company is forwarding current accounts to a Collection Agency, and this looks to be a very blatnat violation of the Fair Debt Collection Practices Act
Therefore, I can't accept *** ***'s reply, and in fact, it appears that little progress has been made
Regards,*** ***

June 28,
New Roman" size="3">
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
DOUBLEDAY BOOK CLUB Account #***
*** ** *** *** *** * *** ** ***
Dear *** *** ***:
I am responding to the
inquiry your office forwarded for ***
Please assure *** that
on June 25, 2014, we refunded $to her card ending in ***
We regret that ***
experienced a delay in receiving her refund; we trust this resolves her concerns
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

June 3,
*** ***
***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
BOMC
Account #***
P.O
Box ***[address on the account]
Charlotte,
NC ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
Please assure *** ***
that we have issued the following credits totaling $to her BOMCaccount:
Invoice: *** Invoice: ***
Date: 10/25/2013 Date: 12/4/
Item: Never Say Never Item: Friends
& Foes
Amount: $9.95 Amount: $
Invoice: ***
Date: 12/27/
Item: Private London
Amount: $
*** ***’ account is
closed with a zero balance*** *** may disregard any future communications
she might receive from the Club
We trust this resolves *** ***’ concerns
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 15, *** *** ***
RevDex.com
N
Front St
Harrisburg,
PA
Re: Revdex.com
Complaint ID ***
*** ***
THE GOOD COOK BOOK CLUB
Account #***
*** ** *** ***
*** ** ***
Dear Ms
Vaghari:
I am
responding to the inquiry your office forwarded for *** ***
Upon review, our records show
that the following payments *** *** attempted to make via *** expired: $
on December 12, and $January 29, 2014. Since the payments expired, we were unable to
apply the funds to *** ***’s orders.
On July 10, 2014, I contacted
*** *** via phone regarding her inquiry.
*** *** indicated that she will get back to me once she determines if
the funds have been returned to her *** account
I will update this response once
*** ***’s inquiry is resolved
You may
contact me at ###-###-#### with any questionsYou may also send an
e-mail to [email protected]
Sincerely,
Kaitlynne
G***
Correspondence
Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The full amount was refunded to me, and I thank the Revdex.com for helping me to come to this resolution Sincerely,
*** ***

April 2,
*
*** *** ***
Revdex.com
*** ** *** ***
*** ** ***
*
*
Re: Revdex.com Complaint ID ***
*** ***
*** *** *** *** *** ***
* *** *** ***
*** *** ** ***
Dear *** ***
I am responding to the inquiry your office forwarded for *** ***
*** *** may contact me directly to discuss her *** *** *** *** account
My direct phone number is *** *** *** I look forward to resolving *** *** concerns
Thank you for your cooperation
Sincerely,
Chelsea A***
Correspondence Specialist
*** ***
*

March 25,
*** *** ***
Revdex.com
*** ** *** ***
*** ** ***
*
Re: Revdex.com Complaint ID ***
*** ***
*** *** ***
*** *** ***
*** ** ***
Dear *** ***
*
I am responding to the inquiry your office forwarded for *** ***
Upon review, our records show that three orders were recently placed on this *** account: on February 2, 2014, February 26, 2014, and March 17, 2014. The cost of each order was $
We were unable to ship the February 2, and February 26, orders because *** *** credit card did not process successfullyWe shipped the March 17, order on March 21, 2014, at no charge, to the shipping address on file of ** ** *** *** *** ** ***
*
We have closed M** *** *** account with a zero balance
We trust this resolves *** *** concerns
You may contact me at *** *** *** with any questionsYou may also send an e-mail to ***
*
Sincerely,
Chelsea A***
Correspondence Specialist
Email: ***
*
*

December 2,
*** *** ***
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID # ***
***
***
MYSTERY
GUILD BOOK CLUB Account #***
*** ** *** ***
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** *** that
we have applied a $refund to her *** card ending in ***.
On review, our records show
that when *** *** joined the Club on May 9, 2014, the purchase commitment
associated with her membership was to buy books at regular Club prices in year. *** ***’s account shows that she has not
purchased any books towards fulfilling her commitmentThe account is open and
active
We shipped the following
Featured Selections to *** *** automatically since we did not receive
responses from her indicating that she wished to decline the shipments: on October 2, 2014, we shipped Cut and
Thrust/The City/Tom Clancy Support and Defend ($61.94); on
October 21, 2014, we shipped Private: Down Under/Remains of Innocence/The
Old Blue Line/Mean Streak ($60.94); and on November 4, 2014, we
shipped The Lost Key/Festive in Death/The Golem of Hollywood
($61.94). The costs for these shipments
($184.82) were applied to *** ***’s *** card on file ending in ***
As a courtesy, we have marked
*** ***’s account as “commitment complete” and closed the account with a
zero balance
We trust this resolves *** ***’s concerns
You may contact me at ###-###-####
with any questionsYou may also send an e-mail to
***
Sincerely,
Brooke K***
Correspondence Specialist
Email: ***

December 2,
*** *** ***
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID # ***
*** *** ***
DOUBLEDAY
BOOK CLUB Account # ***
*** *** ***
** *** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** ***
that we have removed all charges from her DOUBLEDAY BOOK CLUB account; the account
currently reflects zero balance
We regret that *** ***
experienced a delay in resolving her concerns
You may contact me at ###-###-####
with any questionsYou may also send an e-mail to
***@directbrands.com
Sincerely,
Brooke K***
Correspondence Specialist
Email: ***@directbrands.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The solution proposed would have been satisfactory, had it been doneAs of yet, though, my *** account has not been refundedI am a little confused, as the message I received from the company stated that I was to be assured that the refund had already been processed, but a week later, there is no record of the payment coming through on my *** accountI would be happy to provide a screenshot of my *** account homepage if needed to confirm the fact that no refund has been issued
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

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Description: Books - New, Internet Shopping, Book, Compact Disc, & DVD Clubs

Address: 348 Poplar St, Hanover, Pennsylvania, United States, 17331-2358

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