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August 3, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] CHILDREN’S BOOK CLUB Account # [redacted] [redacted] Newark, NJ [redacted] [Address on account] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] On review, our records do not show that [redacted] s CHILDREN’S BOOK CLUB account was canceled We have issued the following credits to [redacted] ’s account: Invoice: [redacted] Invoice: [redacted] Date: 5/7/ Date: 6/25/ Titles: Rodeo Red Titles: How to Read a Story Peace is an Offering Sofia’s Magical World Amount: $ Amount: $ Invoice: Date: 7/7/ Titles: Dress Me! Sophie’s Animal Parade Amount: $ Total Credit: $ [redacted] ’s account has been closed with a zero balance [redacted] may disregard any future communications she might receive from the Club In addition, we have removed [redacted] ’s name, address, and email address from our solicitation list We trust this resolves Mrs Gonzalez’s concerns If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would also like the assurance that my account/informatioin will not be sent to a collection agency which is what has been threatened! Regards, [redacted] ***

November 10, [redacted] Revdex.com [redacted] RE: Revdex.com Complaint ID [redacted] Dear [redacted] I am responding to the follinquiry your office forwarded for [redacted] Please assure [redacted] that her GOOD COOK account has been closed with a zero balance The invoice [redacted] received was in process prior to the cancellation of her account If you have further questions or concerns, you may contact me by phone at ( [redacted] Sincerely, Rachel H [redacted] Correspondence Specialist [redacted]

September 17, [redacted] class="normalchar1">RevDex.com N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] QUALITY PAPERBACK BOOK CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please let [redacted] know that we will be processing a refund of $to her credit card In addition, we will process a refund check in the amount of $55.07, which represents the outstanding credit balance on [redacted] ’s Club account You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Kaitlynne G [redacted] Correspondence Specialist Email: [email protected]

July 23, 2014 [redacted] RevDex.com 1337 N. Front St. Harrisburg, PA 17102 Re: BBB Complaint ID [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for **. [redacted] . Please assure **. [redacted] that on June 28, 2014, we applied a credit of $132.38 to her credit/debit card ending in [redacted] for the Featured Selection shipments she returned. When **. [redacted] enrolled in the Club, she selected the credit/debit card payment method which authorizes us to apply all shipments and charges, including Featured Selections, to the card she placed on file. **. [redacted] ’s account was established as an “online” account. Members who select this type of account receive an email each month announcing our Featured Selection. Each email contains a “reply-by” date. If we do not receive a response by the specific date indicating that the member does not wish to receive the Featured Selection, we send it automatically. Since we have no record of receiving responses from **. [redacted] , we shipped certain Featured Selections to her automatically. We adjusted **. [redacted] ’s Book Club account to show that her purchase commitment of four books has been completed. The account is now closed with a zero balance. We regret that **. [redacted] experienced a delay in obtaining her refund and closing her account; we trust this resolves her concerns. You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected]. Sincerely, [redacted] Correspondence Specialist Email: [email protected]

December 2, [redacted] >Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID # [redacted] ONE SPIRIT BOOK CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] her ONE SPIRIT BOOK CLUB account has been closed with a zero balanceWe have removed [redacted] ’s name, address and email address from our solicitation lists We trust this resolves [redacted] ’s inquiry You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

March 24, 2015 Ms. [redacted] RevDex.com 1337 N. Front St. Harrisburg, PA 17102 RE: BBB Complaint ID [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] Nacogdoches, TX 75964-0240 Dear Ms. [redacted] : I am responding to the inquiry your office forwarded for Mrs. [redacted] . Please assure Mrs. [redacted] that the following credits have been applied to her DOUBLEDAY BOOK CLUB account: Invoice: [redacted] Invoice: [redacted] Invoice: [redacted] Date: 4/23/2014 Date: 6/27/2014 Date: 2/25/2015 Titles: [redacted] * Titles: [redacted] *** Titles: [redacted] [redacted] *** [redacted] [redacted] Amount:$44.46 Amount:$43.46 Amount:$44.46 Invoice: [redacted] Invoice: [redacted] Invoice: [redacted] Date: 12/3/2014 Date: 12/18/2014 Date: 2/28/2015 Titles: [redacted] Titles: [redacted] Titles: [redacted] [redacted] [redacted] *** [redacted] Amount:$45.46 Amount:$47.46 Amount:$46.46 Invoice: [redacted] Invoice: [redacted] Date: 1/6/2015 Date: 1/16/2015 Titles: [redacted] Titles: [redacted] Untitled – David Baldacci Private India: City on Fire Amount:$44.46 Untitled – November 2014 Amount:$63.94 Total Credits: $380.16 Mrs. [redacted] ’s account has been closed with a zero balance. Mrs. [redacted] may disregard any future communications she might receive from the Club. We regret that Mrs. [redacted] experienced difficulty in resolving her concerns. We appreciate her past membership. If you have any further questions, you may contact me by phone at ###-###-#### or you may send an email to [email protected]. Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [redacted]

August 19, 2015Dear [redacted] :I am responding to the inquiry your office forwarded for [redacted] .We have reviewed both of [redacted] ’s accounts and note that on July 28, 2015, we processed two separate refunds of $each to her credit card, for a total refund of $55,[redacted] 's LITERARY GUILD account has been closed with a zero balance [redacted] may disregard any future communications she might receive from THE LITERARY GUILD[redacted] 's DOUBLEDAY BOOK CLUB account is open and in good standing, and reflects a credit balance of $from a previous credit [redacted] may use this credit towards future purchasesIf [redacted] would prefer to receive a refund check for the credit balance, she may request it by contacting me directly at ###-###-####.We appreciate [redacted] ’s long-time membership and hope she will remain a DOUBLEDAY BOOK CLUB memberOur new Member Credits program provides members with the option of purchasing/declining two member credits per month which can be used to purchase two books of the their choice from the Club’s websiteThe program is more user-friendly and members will no longer receive automatic shipments of Featured SelectionsMembers will receive an email on the 1st of each month informing them that their credits are available and they have until the 10th of the month to decline the credits if they do not wish to purchase them that month.If [redacted] has additional questions regarding our new membership program, she may contact me by phone or call our Member Credits Specialists at ###-###-####.Sincerely,Rachel H.Correspondence Specialist

March 3, Ms*** [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] Amir [redacted] LIBRARY OF SCIENCE (formerly SCIENTIFIC AMERICAN) Account # [redacted] Houston, TX Dear Ms [redacted] : I am responding to the inquiry your office forwarded for Mr [redacted] Please assure Mr [redacted] that we have issued a refund to his credit card in the amount of $In addition, we are sending Mr [redacted] a postage-paid return label through the mail to facilitate the return of the selections he received Mr [redacted] ’s LIBRARY OF SCIENCE account has been closed with a zero balanceMr [redacted] has no further obligation to the Club and may disregard any future communications he might receive from the Club We trust this resolves Mr [redacted] ’s concerns If you have any additional questions, you may contact me by phone at ###-###-#### or you may send an email to [redacted] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [redacted]

December 2, 2014 [redacted] RevDex.com 1337 N. Front St. Harrisburg, PA 17102 Re: BBB Complaint ID # [redacted] MYSTER GUILD BOOK CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] . As noted in [redacted] ’s December 1, 2014 update to her complaint, she has already received the $140.92 refund we applied to her [redacted] account. This will confirm that we have removed the $119.93 balance from [redacted] ’s MYSTERY GUILD BOOK CLUB account. Please advise [redacted] that we also sent a separate letter to her confirming the above. We trust this resolves [redacted] ’s concerns. You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected]. Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

October 28, *** *** ***
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA Re: Revdex.com Complaint ID ***
*** *** ***
CHILDREN’S BOOK
CLUB Account #***
* *** ***
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
This will confirm that *** ***’s
CHILDREN’S BOOK CLUB account has been canceled.
We have processed refunds to *** ***’s credit card ending in ***
in the amounts of $and $
The other charges *** ***
saw on his credit card statement were pre-authorizations, not actual charges,
in the amounts of $36.94, $36.94, and $37.94.
These pre-authorizations are placed on the card temporarily; our records
show that they have expired
We have closed *** ***’s
Club account with a zero balance. We
have also removed *** ***’s credit card information from our records. In addition, we have removed *** ***’s
name, address and email address from our solicitation lists
We regret that *** ***’s
experience with the Club was unsatisfactory; we trust this resolves his
concerns
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
Brooke K***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
It is sad it could not be handled without the Revdex.com
Regards,
*** ***

July 8,
Roman","serif"">
*** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
BOMCAccount #***
*** ** *** ***
*** ** ***
Dear ***:
I am responding to the inquiry your
office forwarded for ***
Please
note that on June 26, 2014, we contacted *** via phone to discuss her
inquiry.
It
appears that we did not ship ***’ orders for Cunningham’s Magical
Sampler on April 24, 2014, and The Collage Workbook on May 23, 2014,
because we were unable to process the orders using ***’ credit card
On
June 20, 2014, The Collage Workbook was reordered and paid for using another
credit card
We
have updated ***’ credit card information in our system. On June 30, 2014, we shipped Rustic Wrappings
and applied the charge to ***’ updated card number
We
trust this resolves ***’ concerns
You
may contact me at ###-###-#### with any questionsYou may also send
an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

December 13, 2016*** *** ***Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)K StNW, 10th FloorWashington, DC 20005-3404RE: Revdex.com Complaint ID *** *** ** ***
*** *** Account # *** *** *** *** Apt *** Dallas TX ***Dear ** *** :I am responding to the inquiry your office forwarded for *** ** ***. Please assure *** * *** that we have already issued a refund for all charges relating to Featured Selections and her account has been closed per her previous contact by email. We greatly apologize for the charges and the books that were sent after she contacted us to request the cancellation of her accountPlease inform her that she may keep any books that were sent at no cost, as they were sent in error after the cancellation request of her account that was sent in September. She may disregard any future communications she might receive from the Club She will not receive any further solicitations from the Club.We trust this resolves all her concerns.If you have further questions, you may contact me by phone at : ###-###-####Sincerely, Jason B***Correspondence SpecialistPhone: ###-###-####Fax: ###-###-####

May 18,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
THE
LITERARY GUILD Account #***
* *** ***
Bear,
DE
***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
On April 28, 2015, we
notified our LITERARY GUILD members via email about the upcoming changes to
membership and our new Member Credits
program
The Member Credits program provides the member with the option of
purchasing/declining two member credits per month which can be used to purchase
two books of the member’s choice from the Club’s website. The member credit purchase option works the
same way as the Featured Selection purchase option previously worked - if *** *** does not wish to purchase the member credits, she will need to decline
them just as she would have declined the Featured Selections if she did not
wish to receive them. *** *** will receive an email on the 1st
of each month informing her that her credits are available and she will have
until the 10th of the month to decline them if she does not wish to
purchase the credits that month
If *** *** would like to
learn more about the Member Credits
program, she may call our Member Credits Specialists at ###-###-####
If *** *** does not wish to
upgrade her membership, I would be happy to discuss some membership options
with her. *** *** may call me directly
at ###-###-#### and I will assist her personally
We appreciate *** ***’
patronage and hope she will decide to continue her membership; however, if *** *** would prefer to cancel her membership, she also may contact me directly
to do so
If you have further questions,
you may contact me by phone at ###-###-#### or you may send an email to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

September
24, Dear
*** ***:We have confirmed that *** *** QUALITY PAPERBACK BOOK CLUB account has been closed with a zero
balance. *** *** may disregard any
communications she receives from the Club. We apologize to *** ***
for the time it has taken to resolve her concerns.Sincerely, Kaitlynne G

December 29,
*** *** ***
">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
MYSTERY GUILD BOOK CLUB Account #***
*** *** ***
Atwater, CA
***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** *** that we
have issued a credit in the amount of $to her credit card. This amount includes $each for books
and $in shipping and processing charges
*** ***’s MYSTERY GUILD
account has been closed with a zero balance *** *** may keep the books she received, with
our compliments
We trust this resolves *** ***’s concerns
If you have any additional
questions or concerns, you may contact me by phone at ###-###-#### or by
email at [email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so much for your help!
Regards,
*** ***

March 7,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
BLACK EXPRESSIONS BOOK CLUB Account# ***
*** * ** *** *** **
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for ***
We have mailed return labels to *** to facilitate the return of the shipments she received [With This Ring / You’ve Got It Bad for $shipped on December 10, 2013, The Glamorous Life / Full Figured for $shipped on December 26, and To Paris With Love / Becoming MrsRight for $shipped January 10, 2014]
We have cancelled ***’s BLACK EXPRESSIONS BOOK CLUB account. Once we receive the return shipments, we will credit ***’s account in the amount of $and close the account with a zero balance
We have also removed ***’s name, address and email address from our solicitation lists
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

December 17, Dear *** ***:I am responding to the inquiry
your office forwarded for *** ***.We have removed the $
balance from *** ***’s CHILDREN’S BOOK CLUB account. We also sent a letter of apology directly to
*** ***.As a
courtesy, we wanted to
offer *** *** a free book of her choiceUpon checking *** ***’s
account records, we noted that she closed her account on November 6, 2014. If *** *** would still like to obtain a complimentary
book, please ask her to contact me directly at the number listed below. You may contact me at
(*** with any questionsYou may also send an e-mail [email protected],Brooke KCorrespondence Specialist