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February 24, Ms [redacted] >Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] ONE SPIRIT BOOK CLUB Account # [redacted] [redacted] Sacramento, CA Dear Ms [redacted] : I am responding to the inquiry your office forwarded for Ms [redacted] When Ms [redacted] joined the Club on December 3, 2014, she agreed to the terms of membership which included a description of the Featured Selection process Each month we send an email announcing our Featured Selection which notes a specidfic repdate If we do not receive a response by the noted date, we ship the selection automatically Since we did not receive a reply from Ms [redacted] , on February 5, 2015, we shipped two selections, priced at $and $20.99, plus $in shipping and processing charges We charged $to the credit card Ms [redacted] placed on file when she enrolled As a courtesy, we have issued a refund to Ms [redacted] 's credit card in the amount of $ Ms [redacted] may keep the books she received, with our compliments Ms [redacted] ’s ONE SPIRIT account currently reflects a zero balance We have also deleted Ms [redacted] 's credit card information from our systems Ms [redacted] will receive invoices for her future purchases and shipments We thank Ms [redacted] for joining the Club; we hope she en***s her new membership If you have any further questions, you may reach me by phone at ###-###-####You may also send an e-mail to [redacted] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [redacted]

August 7, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] THE LITERARY GUILD Account # [redacted] Las Vegas, NV [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] We are in the process of researching [redacted] ’s concerns and will respond with our findings shortly If you have any questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: for someone who told me they had no record of my account when I called to complain the Second time about being overcharged, seems like they came across it pretty quick when I complainedI don't see how it's my fault I was overcharged, twice in a row! Seems to me someone needs to check into a new systemIm not taking the blame for someone else's mistakeI want my money back,I work to hard for the things I haveTo me$pays my water bill! Regards, [redacted]

April 8, [redacted] Revdex.com [redacted] Re: Revdex.com Complaint ID [redacted] [redacted] [redacted] [redacted] *** [redacted] Dear [redacted] I am responding to the inquiry your office forwarded for [redacted] Our records show that [redacted] placed an order on December 2, 2013, fo [redacted] for $0.20, plus a shipping and processing charge of $ [redacted] attempted to pay for the order via [redacted] Due to a systems issue we have been experiencing with [redacted] , [redacted] ’s payment was not processed We subsequently canceled the order As a courtesy, we are shipping the order to [redacted] at no charge We regret that [redacted] experienced difficulties placing and receiving her order; we trust this resolves her concerns You may contact me at [redacted] with any questionsYou may also send an e-mail to [redacted] [redacted] Sincerely, Chelsea A [redacted] Correspondence Specialist [redacted] *

January 26, [redacted] Revdex.com>NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] Richard Barido LIBRARY OF SCIENCE BOOK CLUB Account # [redacted] Friendswood, TX [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that we have issued credits totaling $to his LIBRARY OF SCIENCE BOOK CLUB account, as described below: Invoice: [redacted] Invoice: [redacted] Date: 7/3/ Date: 7/7/ Titles: Faith Versus Fact Titles: Humankind The Story of Science 10% Human Amount: $ Amount: $ We have also removed lates charges at $each, totaling $6.00, which were added to the account on October 22, and November 19, With regard to the change in our Club name, we notified our SCIENTIFIC AMERICAN BOOK CLUB members of the change in January via announcements in our catalogs and via email Since our records show that [redacted] selected email as his primary method of communication, he should have received our email notification to members dated January 26, announcing the change [redacted] ’s account is now closed with a zero balance [redacted] may disregard any future communications he might receive from the Club In addition, [redacted] ’s name, address, and email address have been removed from our solicitation lists We trust this resolves [redacted] ’s concerns If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

October 22, [redacted] *** [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** We are unable to locate a CROSSINGS BOOK CLUB account for [redacted] with the information provided It would be helpful if [redacted] would please provide us with any previous addresses or names that she may have usedIf the account appears on [redacted] ***’s credit report, please ask her to fax a copy of that section of her credit report to me at ###-###-#### As soon as we receive additional information, we will undertake further research regarding [redacted] ***’s inquiry You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

December 27, 2016Ms [redacted] Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)K StNW, 10th FloorWashington, DC 20005-3404RE: Revdex.com Complaint ID [redacted] Ms [redacted] [redacted] LARGE PRINT Account # [redacted] [redacted] St Apt * Wilmington OH 45177Dear Ms [redacted] :I am responding to the inquiry your office forwarded for Ms [redacted] Please assure Ms [redacted] that we have already issued a refund for all charges relating to the recent Featured Selections and her account has been closed per her previous contact by phoneWe greatly apologize for the charges and the books that were sentPlease inform her that she may keep any books that were sent at no cost.She may disregard any future communications she might receive from the Club She will not receive any further solicitations from the Club.We trust this resolves all her concerns.If you have further questions, you may contact me by phone at : ###-###-####Sincerely, Jason B***Correspondence SpecialistPhone: ###-###-####Fax: ###-###-####

December 30, [redacted] Revdex.com>NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] Lake StLouis, MO [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that his DOUBLEDAY BOOK CLUB account has been closed with a zero balanceWe have also deleted [redacted] ’s credit card information from our systems and records I attempted to reach [redacted] by phone today, as he requested in his complaint; I was unable to reach him and left a message We apologize for any inconvenience [redacted] experienced in attempting to close his account We would like to thank him for his past membership If you have any additional questions or concerns, you may contact me by phone at ###-###-#### or by email at [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Email: [email protected]

July 30, 0pt;" class="normal"> [redacted] RevDex.com N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that we are processing a refund in the amount of $40.04, which represents the amount she paid to fulfill her Club purchase commitment We have closed [redacted] ***’s account with a zero balanceWe regret that [redacted] experienced a delay in resolving her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Kaitlynne G [redacted] Correspondence Specialist Email: [email protected]

March 10, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] Account # [redacted] P.O Box [redacted] Rociada, NM [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** Please assure [redacted] that we have issued a credit in the amount of $to her [redacted] accountThe account is now closed with a zero balance [redacted] may disregard any future communications she might receive from the Club In addition, [redacted] ***’s name, address, and email address have been removed from our solicitation lists We regret that [redacted] experienced difficulty in resolving her concernsWe thank her for her patronage over the years If you have any further questions, you may contact me by phone at ###-###-#### or you may send an email to [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]

June 28, 2014> [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] *** [redacted] HISTORY BOOK CLUB Account # [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that we have removed the charges from his HISTORY BOOK CLUB account; his account now reflects a zero balance We trust this resolves [redacted] 's concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

September 23, Dear [redacted] :I am responding to the follinquiry you forwarded for [redacted] ***We have spoken to [redacted] via phone regarding her concernsWe have closed [redacted] ***’s CHILDREN’S BOOK OF THE MONTH CLUB account, cancelled her order, and marked the account as “purchase commitment complete.” Per [redacted] ***’s request, we sent a separate letter to her directly confirming the aboveYou may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Kaitlynne G Correspondence Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] P.S Please convey my sincere thanks to MsH [redacted] and Direct Brands for their expedited response to my dilemma I would have preferred not to have resorted to asking the Revdex.com to intervene, but efforts on my own behalf were not effective at all I am sorry that my illness prevented me from doing my part to prevent the books involved from being auto-shipped in the first place Finally, I thank the staff of Revdex.com for their assistanceAs a consumer it is gratifying to know such a group is available to mediate on my behalf

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have already filed a complaint and was told my insufficient charges of $would be returnedcomplaint # [redacted] Have called and called and they will not honor promise they gave to you Translate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: I got charged for books not ordered; they admitted fault and promised bank charges would be returnedI have copies of faxed bank info and since this happened in March I feel like c it's time to honor their promise Regards, [redacted] ?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

October 14, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** When consumers enroll in our Club via our website, they are provided with our Club membership agreement [redacted] indicated affirmatively that she had read and agreed to our terms of membership One of the terms of membership is the Featured Selection process This was a clear and conspicuous disclosure in our membership agreement Members receive an email about every 3-weeks (up to times a year) that highlights our Featured Selection – a book or books recommended by our editorial staffEach email contains a “reply by” date If a member does not wish to receive a Featured Selection, s/he must decline the shipment by the specified date If we do not receive a response by that date, we will automatically ship the selection Since we did not receive responses from [redacted] ***, the Featured Selections were automatically shipped to her As a courtesy, we have converted [redacted] ***’s membership to our Member’s Choice plan [redacted] will continue to receive our Featured Selection announcement emails, but she no longer needs to respond unless she would like to place an order We will not ship anything to her automatically Our records show that we have already refunded $to [redacted] ***’s credit/debit card We are sending [redacted] a pre-paid postage label so that she may return the selections she received Once we receive the return shipments, we will apply an additional credit of $to her card We trust this resolves [redacted] ***’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

April 21, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] HOMESTYLE BOOK CLUB Account # [redacted] [redacted] *** [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for *** Please assure ** [redacted] that we have mailed a refund check for $to his address noted above ***’s Club account will remain open and active unless we receive instructions from him to cancel his membership We regret that ***’s experience with our Customer Service department was unsatisfactory We apologize for any inconvenience we caused *** We trust this resolves ***’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

November 11, Dear [redacted] :I am responding to the inquiry your office forwarded for [redacted] .Please assure [redacted] that we are processing refunds in the amounts of $and $58.45, totaling $118.40, to her [redacted] account We are also reversing the credits that were previously applied to [redacted] ’s MYSTERY BOOK CLUB account and closing the account with a zero balance.We are unable to honor [redacted] ’s request for payment of interest We regret that [redacted] experienced difficulty obtaining her refund; we trust this resolves her concerns.You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected],Brooke KCorrespondence Specialist

August 3, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] BOOK OF THE MONTH CLUB Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] We have been unable to locate an account for [redacted] with the information he provided It would be helpful if [redacted] could provide us with the name of the collection agency, a copy of that section of his credit report pertaining to the account, any previous address that may be on the account, and any other information that might prove pertinent in locating the account [redacted] may send the information to me directly via fax at ###-###-#### As soon as we receive additional information, we will take steps to locate [redacted] ’s account and resolve his inquiry If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

October 8, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] SCIENCE FICTION BOOK CLUB Account # [redacted] [redacted] Florissant, MO [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please note that we spoke with [redacted] directly regarding his SCIENCE FICTION BOOK CLUB account During our call, we were able to discuss [redacted] ’s full account and payment histories In addition, we provided an update regarding the status of his pending orders We have processed a $refund to [redacted] ’s Club account for one selection, Shifting Shadows We believe we have resolved [redacted] ’s concerns to his satisfaction You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Kaitlynne G [redacted] Correspondence Specialist Email: [email protected]

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