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October , 2016*** *** ***Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)K StNW, 10th FloorWashington, DC 20005-3404 RE: Revdex.com Complaint ID *** *** *
*** *** *** *** Account # *** *** ** *** *** Sun City, Arizona ***Dear ** *** :I am responding to the inquiry your office forwarded for *** * ***. Please assure *** *** that the account is now closed and all charges have been removed from the account and all account information has been removed from our systems.She may disregard any future communications she might receive from the Club She will not receive any further solicitations from the Club.Please let *** *** * *** know that we appreciated having her as a long-time member of our Club We trust this resolves her concerns.If you have further questions, you may contact me by phone at : ###-###-####Sincerely, Jason B***Correspondence SpecialistPhone: ###-###-####Fax: ###-###-####

April 21,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
THE
LITERARY GUILD Account #***
*** *** *** ***
Lowell,
MI ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** ***
that we have issued a refund to her credit card in the amount of $The
refund is comprised of the following Featured Selection shipments which were
charged to *** ***’s LITERARY GUILD account. Since we did not receive a response from Mrs
Scheid declining the shipments, we sent them to her automatically
Invoice: *** Invoice: ***
Date: 4/9/2015 Date: 4/10/
Items: Prodigal
Son Item: The Stranger
NYPD Red 3 Miracle
at Augusta
Amount: $44.46 Amount: $
The first charge of $
*** *** mentions in her complaint (on April 14, 2015), was a
pre-authorization charge placed on her credit card to verify that the funds were
available
Our records show that *** *** placed her enrollment order on February 9, 2015. The only other transactions on the account
are the ones referenced above
*** *** may keep the
books she receives, with our compliments
This will also confirm that we
have deleted *** ***’s credit card information from our systemsMrs
Scheid will receive an invoice for all future orders and shipments
We trust this resolves *** ***’s concernsWe appreciate her continued membership
If you or *** *** has
further questions, you may contact me by phone at ###-###-#### or you may
send an email to [email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:What a hot mess! Their claim that they responded to my order on March stating that the credit card would not work is inaccurateI did not place my order until April 2; I have the verification email on that dateNothing more was shared with me re my credit cardIn fact, I did not use the old credit card for that order; I used *** instead, and that transaction has been on hold with *** since April In addition, I just tried to log into my account and received a message that it did not existThis is truly frustrating
Regards,
*** ***

November 5, Dear *** ***:I am responding to the
follow-inquiry your office forwarded for *** ***.As stated in our previous
response, *** ***’s SCIENCE FICTION BOOK CLUB was not sent to a
collection agency. We regret that the
number provided for our Customer Service representative routed to another
company not affiliated with the Club.You may contact me at
###-###-#### with any questionsYou may also send an e-mail [email protected],Brooke K
Correspondence Specialist

September 16,
*** *** ***
Revdex.com
class="MsoNormal">NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ** ***
HISTORY BOOK CLUB Account #***
*** *** ***
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** *** that
we have removed charges totaling $from her HISTORY BOOK CLUB accountMs
Rice’s Club account currently reflects a zero balance
We regret that *** ***
experienced a delay in receiving her account credit; we trust this resolves her
concerns
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
Kaitlynne G***
Correspondence Specialist
Email: [email protected]

I was wondering when you decided to actually refund my money to both my checking account and my wife's credit card?This has been going on way to long of me asking for refunds that we're charged to us that should not have
been.I have already made a complaint to the Revdex.com about your company's lack of attention to this matter.In addition I have already emailed and called several times.I don't understand the problem you simply ask the accounting department to release the refunds.I have asked for this to be done for over months now.And all you keep doing is answering me with the same generic email answer how it will be dealt with.Please for the last time refund our accounts asap.Thank you

December 2,
class="MsoNormal">*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID # ***
*** ***
DOUBLEDAY
BOOK CLUB Account #***
*** *** ***
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
We have closed *** ***’
DOUBLEDAY BOOK CLUB account with a zero balance. *** *** may keep the books she received,
with our compliments
We trust this resolves *** ***’
concerns
You may contact me at ###-###-####
with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
Brooke K***
Correspondence Specialist
Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I contacted *** credit agency and they were able to remove the account for me
Regards,
*** ***

February 24,
Ms***
***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
***
***
THE
LITERARY GUILD Account #***
*** *** ***
Mammoth
Cave, KY 42259-
Dear Ms***:
I am responding to the inquiry
your office forwarded for Mrs***
Please assure Mrs***
that we have processed a refund check in the amount of $and are mailing
it to the address on file
We regret that Mrs***
experienced difficulty in resolving her concernsWe thank her for her
continued membership
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
***
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: ***

October 8,
Roman","serif"">*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com
Complaint ID ***
*** *** *** ***
SCIENCE
FICTION BOOK CLUB Account #***
*** *** *** *** **
*** ** ***
Dear *** ***:
I am responding to the inquiry you
forwarded for *** ***
This
is to let you know that we have contacted *** *** directly via phone regarding
her inquiryPer our conversation, we confirmed that we will be issuing a
refund to *** *** in the amount of $in the form of a check and reprocessing
her order at no charge
We
believe *** ***’s concerns have been resolved to her satisfaction
You
may contact me at ###-###-#### with any questionsYou may also send
an e-mail to [email protected]
Sincerely,
Kaitlynne
G***
Special
Services
Email: [email protected]

December 15,
*** *** ***
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID # ***
*** ***
ONE
SPIRIT BOOK CLUB Account #***
P.OBox ***
Tucson, AZ ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** *** that
we have issued a refund of $to her credit card for the duplicate copy of Living
Life in Full Bloom that was shipped to her
*** *** may keep the duplicate
copy, with our compliments
We regret that *** ***
experienced a delay in resolving her concerns
You may contact me at ###-###-####
with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
Brooke K***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 24,
Ms***
***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
***
***
SCIENCE
FICTION BOOK CLUB Account #0***
*** *** ***
Lansing,
IL 60438-
Dear Ms***:
I am responding to the inquiry
your office forwarded for Mr***
Please assure Mr*** that
we have credited his SCIENCE FICTION BOOK CLUB account in the amount of $
The account is now closed with a zero balance
In addition, we have removed Mr
***’ name, address, and email address from our solicitation lists
We trust this resolves Mr
***’ concerns
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
***
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

July 22,
***
***
RevDex.com
N
Front St
Harrisburg,
PA
Re: Revdex.com
Complaint ID ***
*** ***
CRAFTER’S CHOICE BOOK CLUB
Account #***
*** *** ***
*** *** ** ***
Dear **
***:
I am
responding to the inquiry your office forwarded for ***
On
review, our records show that *** enrolled in CRAFTER’S CHOICE BOOK
CLUB on October 12,
The
purchase commitment associated with this account was to buy books at regular
Club price within years of joining.
Our records show that *** made only one qualifying purchase
towards her membership commitment during that time period
On March 27, 2013, we added $to ***’ Club
account. This amount represents the cost of the book remaining in ***’ purchase
commitmentWhen we did not receive payment, we added three late charges, at
$each, to ***’ account in accordance with our delinquent payment
policies (on April 23, 2013, May 21, and June 18, 2013)
As
a courtesy, we have removed all charges from ***’ Club account. This account is now closed with a zero
balance.
We
have also removed ***’ name and address from our solicitation
lists. *** may disregard any communications
she receives from the Club
We trust
this resolves her concerns
You may
contact me at ###-###-#### with any questionsYou may also send an
e-mail to [email protected]
Sincerely,
*** ***
Correspondence
Specialist
Email: [email protected]

July 27,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** *** ***
BOOK
OF THE MONTH CLUB
Dear *** ***:
I am responding to the inquiry
your ***ice forwarded for *** ***
We are in the process of
researching *** ***’s concerns and will respond with our findings shortly
If you have any questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If I should start receiving bills for this again (as has already happened) I will file another complaint
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
here is my account number ***
This is the account that was paid in full and closed, that I never received any books
Regards,
*** ***

September 16,
*** *** ***
Revdex.com
class="MsoNormal">NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
CHILDREN’S BOOK OF THE MONTH CLUB
Account #***
*** *** *** *** **
*** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
The item *** *** ordered
via our website on August 27, 2014, Maleficent, is
currently on back orderAs requested, we have cancelled *** ***’s
order.
We
have also cancelled *** ***’s CHILDREN’S BOOK OF THE MONTH CLUB
account. The account has been closed
with a zero balance
We
trust this resolves *** ***’s concerns
You may contact me with any questions at ###-###-####, or at [email protected]
Sincerely,
Kaitlynne G***
Correspondence Specialist
Email: [email protected]