Bookspan

December 3, Dear [redacted] :I am responding to the follinquiry your office forwarded for [redacted] .This will confirm that we did not apply any charges to [redacted] ’ credit card ending in pertaining to her August 16, order.This will also confirm that [redacted] ’ MYSTERY GUILD BOOK CLUB account has been closed with a zero balancePlease assure [redacted] that we have also removed her credit card information from our records.We regret that [redacted] experienced difficulty with her orders and charges; we trust this resolves her concerns.You may contact me at ###-###-#### with any questionsYou may also send an e-mail [email protected], Brooke K Correspondence Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your help in resolving this matter! Regards, [redacted] ***

September 17, [redacted] class="normalchar1">Better Business Bureau N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] CRAFTER’S CHOICE BOOK CLUB Account # [redacted] [redacted] *** [redacted] *** Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] On review, our records show that [redacted] ’s recent order was shipped in partWe have tracking information for the shipment and would be happy to provide the tracking number to [redacted] Two of the selections in [redacted] ’s order, Two Hour Cross-Stitch: Flowers and I Love Cross Stitch: Friendship & Loving Thoughts/I Love Cross Stitch: Words of Wisdom are no longer available through the Club We have cancelled [redacted] ’s order for these items Please assure [redacted] that she has not been charged for these selections as they were never processed for shipment We regret that [redacted] experienced a delay in resolving this matter; we trust this has addressed her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Kaitlynne G [redacted] Correspondence Specialist Email: [email protected]

October 30, [redacted] >Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] QUALITY PAPERBACK BOOK CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] We have reviewed Mrs Kessinger’s account and order status, and it appears that the remaining books in [redacted] ’s order are no longer available through the Club [redacted] may contact me directly at ###-###-#### and I will assist her in placing an order for other titles to replace those that are out of stock In addition, as an accommodation, I will be happy to provide [redacted] with a free book of her choice We regret that [redacted] experienced a delay in receiving the books she selected I look forward to speaking with Mrs Kessinger and assisting her in reordering the replacement selections and her complimentary book You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

October 20, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] SCIENCE FICTION BOOK CLUB Account # [redacted] Columbus, MS [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] On review, our records show that SCIENCE FICTION BOOK CLUB account # [redacted] was opened in [redacted] ’s name on December 2, The three charges that were applied to [redacted] ’s [redacted] account represent monthly credits related to our Member Credits programMembers receive an email on the 1st of each month informing them that their credits are available and they have until the 10th of the month to decline the credits if they do not wish to purchase them that monthWe applied the charges to [redacted] ’s [redacted] account on August 11, 2015, September 11, and October 11, 2015, when we did not receive instructions to decline those monthly member credits Please assure [redacted] that we are processing three separate refunds of $each, for a total refund of $83.94, to his [redacted] account The SCIENCE FICTION BOOK CLUB account has been closed [redacted] may disregard any future communications he might receive from the Club We trust this resolves [redacted] ’s concerns If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

December 10, Dear [redacted] :I am responding to the inquiry your office forwarded for [redacted] .Please assure [redacted] that her Club has been closed with a zero balance We have also removed [redacted] ’s name, address, and email address from our solicitation lists We trust this resolves [redacted] ’s concerns.You may contact me at ###-###-#### with any questionsYou may also send an e-mail [email protected],Brooke KCorrespondence Specialist

December 24, 2014> [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID # [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] [redacted] Leechburg, PA [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that her DOUBLEDAY BOOK CLUB account has been closed with a zero balance [redacted] may keep the books she received, with our compliments [redacted] may disregard any communications she receives from the Club We regret that [redacted] experienced a delay in resolving her concerns We thank her for her past membership If you have any further questions, you may contact me by phone at ###-###-####You may also send an e-mail to [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I'm not really rejecting the response I just don't believe it They have said this before., They send me the monthly catalog, if I don't buy from that catalog, they stop sending again I am not obligated to buy any more books but I can't buy books if I don't see the catalog Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have requested another book using my Bonus Points and have already received this bookThank you Regards, [redacted]

June 16, [redacted] [redacted] Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)K StNW, 10th Floor Washington, DC 20005-3404RE: Revdex.com Complaint ID [redacted] [redacted] THE LITERARY GUILD Account # [redacted] [redacted] *** Shippensburg, Pennsylvania *** Dear [redacted] :I am responding to the inquiry your office forwarded for [redacted] .Please assure [redacted] [redacted] that the account is now closed and all charges placed through [redacted] have been refundedAll account information has been removed from our systems.She may disregard any future communications she might receive from the Club; as all mailing will cease after the advance mass mail grouping have been exhausted She will not receive any further solicitations from the Club.Please let ** [redacted] know that we appreciated having her as a long-time member of our Club We trust this resolves her concerns.If you have further questions, you may contact me by phone at : ###-###-####Sincerely, Jason B***Correspondence SpecialistPhone: ###-###-####Fax: ###-###-####

December 18, [redacted] Better Business Bureau NFront St Harrisburg, PA Re: Revdex.com Complaint ID # [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] [redacted] Brownstown, IL [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] We have reviewed [redacted] 's DOUBLEDAY BOOK CLUB account Our records indicate we have received the following payments from [redacted] : n Payment made on July 22, in the amount of $was applied to invoice # [redacted] (Natchez Burning and Live to See Tomorrow) dated May 21, n Payment made on July 28, in the amount of $was applied to invoice # [redacted] (The Target) dated May 30, n Payment made on August 6, in the amount of $was applied toward three invoices: invoice # [redacted] dated April 22, 2014, invoice # [redacted] dated June 13, (Field of Prey and Closed Doors), and invoice # [redacted] dated June 8, (Suspicion Finder and Invisible)The total of the three invoices is $After applying the payment of $70.05, there was a remaining balance of $ There is currently a balance due of $on [redacted] accountThis balance represents the cost of the following shipments and the balance of $2.64: n Power Play shipped on July 16, (invoice # [redacted] ) n Close to the Broken Hearted, Terminal City and A Tap on the Window shipped on July 25, (invoice # [redacted] ) n Ghost Ship shipped on July 25, (invoice # [redacted] ) If [redacted] has any questions regarding the information above, she may contact me directly at ###-###-#### You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

March 19, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] - [redacted] BLACK EXPRESSIONS BOOK CLUB Account # [redacted] [redacted] [redacted] *** Dear ** [redacted] : I am responding to the inquiry your office forwarded for *** [redacted] -*** Upon review, our records show that *** [redacted] – [redacted] enrolled in BLACK EXPRESSIONS BOOK CLUB on January 1, We were unable to successfully charge *** [redacted] –***’s enrollment order to the [redacted] card she provided We have closed *** [redacted] –***’s BLACK EXPRESSIONS BOOK CLUB account with a zero balance We have also removed *** [redacted] –***’s name, address and email address from our solicitation lists We trust this resolves *** [redacted] -***’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

July 16, ** [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] BOMCAccount # [redacted] [redacted] [redacted] Dear ** [redacted] : I am responding to the follinquiry your office forwarded for ** [redacted] On July 14, 2014, we refunded the duplicate charge of $to ** [redacted] ’ card ending in *** ** [redacted] ’ BOMCaccount currently has a zero balance We regret any inconvenience this caused ** [redacted] You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

December 2, Dear [redacted] :I am responding to the inquiry your office forwarded for [redacted] ***.With regard to the COLUMBIA HOUSE DVD CLUB account, our records show that we charged [redacted] for shipments: March 17, for $6.47, September 14, for $and October 4, for $ The $remains as a balance on the account; we have credited that amount to [redacted] ***’s Club account We applied refunds to [redacted] ***’s credit card ending in [redacted] for the remaining charges on October 20, ($25.94) and October 15, ($25.44).With regard to THE LITERARY GUILD account, our records show that we are processing a credit in the amount of $to [redacted] ***’s credit card ending in [redacted] for a Featured Selection shipmentPrior to the closure of [redacted] ***’s account, we shipped another Featured Selection to herWe have issued another credit to [redacted] ***’s credit card in the amount of $If [redacted] has received the selection, please let her know that she may keep it with our compliments.We have now closed both Club accounts with zero balances [redacted] may disregard any communications she receives from the Clubs while the account closures are in process.We trust this resolves [redacted] ***’s concerns.You may contact me at ###-###-#### with any questionsYou may also send an e-mail [email protected],Brooke KCorrespondence Specialist

March 19, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] Please assure ** [redacted] that we have issued a credit of $to his Club account We trust this resolves ** [redacted] ’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

[redacted] *** [redacted] [redacted] I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that we have issued the following credits to her GOOD COOK account: Invoice: [redacted] [redacted] Date: 11/26/ Items: An American Family Cooks The French Kitchen Cookbook Taste of Home Best Loved Cooking Light Lighten Up Good Housekeeping Amount: $ We also removed a late charge of $added on June 12, 2014, bringing the total amount of the credit to $ [redacted] ’s account is currently in good standing and reflects a zero balance Please assure [redacted] that we have not placed her account in collections We trust this resolves [redacted] concernsWe appreciate her continued membership If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

July 9, [redacted] Better Business Bureau N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] STEPHEN KING LIBRARY Account # [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] Please assure ** [redacted] that on July 7, 2014, we applied two refunds, at $each, to his [redacted] card ending in [redacted] for Drawing of the Three and Waste Lands ** [redacted] may keep the books with our compliments We have closed ** [redacted] ’s STEPHEN KING LIBRARY account with a zero balance We regret that ** [redacted] experienced a delay in receiving these refunds; we trust this resolves his concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

November 4, [redacted] *** [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] Dorothy Pittman JAMES PATTERSON LIBRARY Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded forms [redacted] Please assure [redacted] that we are processing a refund check in the amount of $ As requested, we are converting [redacted] ’s account to invoice/billing Accordingly, [redacted] will receive an invoice for each of her shipments and orders You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Per our conversation, I am writing this regarding my response from the book clubI have not received my refundI have contacted them and I have not received a phone call Regards, [redacted] ***

April 16, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] BLACK EXPRESSIONS BOOK CLUB Account # [redacted] [redacted] [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] Please assure ** [redacted] that we have updated her account to reflect that her purchase commitment has been completed The balance on ** [redacted] ’s account is $ We regret that ** [redacted] ’s experience with our Customer Service department was unsatisfactory; we trust this resolves ** [redacted] ’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]