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February 21, [redacted] Revdex.com NFront St Harrisburg, PA ? Re: Revdex.com Complaint ID [redacted] [redacted] CROSSING BOOK CLUB Account# [redacted] [redacted] [redacted] *** Dear ** [redacted] : I am responding to the inquiry your office forwarded for ** [redacted] Please assure ** [redacted] that we have applied credits to her [redacted] card in the amount of $(for the January 21, shipment of Singularity / The Daniel Plan) and $for the January 27, shipment of An Amish Miracle / How to be Rich ) The total credits to ** [redacted] ’s [redacted] card equal $ On January 24, 2014, we received the return of Singularity / The Daniel PlanIf ** [redacted] has not returned An Amish Miracle / How to be Rich, she may keep the books with our compliments We have closed ** [redacted] ’s account with a zero balance We trust this resolves ** [redacted] ’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: After I spoke on the phone with Chelsea on 6/26 - who said she cleared my account to zero.... I discovered that I was double charged on 7/2/14... I called in and discovered I now have to take the time and money to either mail or go somewhere to fax a copy of my bank statement showing their duplicate charge . Regards, [redacted]

May 20, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] CROSSINGS BOOK CLUB Account # [redacted] [redacted] *** [redacted] Dear [redacted] : This is in response to the inquiry your office forwarded on behalf of ** [redacted] On review, our records show that ** [redacted] ’s CROSSINGS BOOK CLUB account is open and active We have issued a credit of $to ** [redacted] ’s Club account and closed the account with a zero balance If ** [redacted] has received books that she has not returned, she may keep them with our compliments We regret ** [redacted] experienced a delay in closing her account; we trust this resolves her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

July 29, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] STEPHEN KING LIBRARY Account # [redacted] [redacted] [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** Please assure [redacted] that we have removed the charges for both copies of IT from his STEPHEN KING LIBRARY account [redacted] may keep the second book he received, with our compliments We have unsubscribed [redacted] from STEPHEN KING LIBRARY; his account reflects a zero balance We thank [redacted] for his past patronage and regret that he experienced difficulty resolving this matter through our Customer Service department You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Kaitlynne G [redacted] Correspondence Specialist Email: [email protected]

July 15, ** [redacted] Better Business Bureau N Front St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] BOOK OF THE MONTH CLUB Account # [redacted] Dear ** [redacted] : I am responding to the inquiry your office forwarded for *** Please assure ** [redacted] that on July 9, 2014, we applied a refund of $to his credit card ending in *** We regret ** [redacted] experienced a delay in receiving his refund; we trust this resolves his concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

October 15, [redacted] >Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] BOMCAccount # [redacted] [redacted] [redacted] Dear MsVaghari: I am responding to the inquiry your office forwarded for [redacted] This will confirm that [redacted] ’s BOMCaccount has been canceled and is closed with a zero balance [redacted] ’s name, address and email address have been removed from our solicitations lists We trust this resolves [redacted] ’s concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, Brooke K [redacted] Correspondence Specialist Email: [email protected]

February 17, [redacted] *** [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] RHAPSODY BOOK CLUB Account # [redacted] Milwaukee, WI [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] *** Please assure [redacted] that we have credited her RHAPSODY BOOK CLUB account in the amount of $The account is now closed with a zero balance In addition, we have removed [redacted] ***’s name, address, and email address from our solicitation lists We trust this resolves [redacted] ***’s concerns If you have any further questions or concerns, you may contact me by phone at ###-###-#### or you may email [email protected] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [email protected]

December 1, Dear [redacted] :I am responding to the follinquiry your office forwarded for [redacted] ***.We have spoken with [redacted] and advised her that we have processed a refund check in the amount of $40.05.You may contact me at ###-###-#### with any questionsYou may also send an e-mail [email protected], Brooke K Correspondence Specialist

See attached document

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I did cancel my account twice by email and once by phone [redacted] < [redacted] > Jun to customer.servi Please note my previous e-mail in which I cancelled my account on Jan 18th You kept sending books after this date I will not pay for them as I considered them gifts and donated themI will pay you for the books I rec'd prior to that date in the amount of $This is my last payment and I consider this matter closed [redacted] June 21st payment of 33.46$ sent electronically June 26, On Mon, Jan 20, at 12:PM, [email protected] wrote:Dear [redacted] , Thanks for getting in touch with us! There is currently a balance due on your account of $If you have any more questions or concerns, please don't hesitate to contact us again! Sincerely, Zachery R [redacted] Customer Service Original Message Follows: ------------------------ Name: [redacted] E-mail: [redacted] Order Number: Telephone: Topic: Account Balance Comment: aCCT# [redacted] I CALLED LAST YEAR AND WAS TOLD EVERYTHING WAS TAKEN CARE OFYOU GUYS SCREWED UP AND DIDN'T TAKE THE [redacted] PAYMENT IN TIMEI WAS TOLD IT WOULD BE TAKEN CARE OF AND THE $LATE FEE'S REMOVEDTHE BILL WAS PAID JULY 10-NOW YOU ARE BILLING ME FOR A PAYMENT YOU TOOK IN DEC 6-FOR $AS FAR AS I'M CONCERERNED I OWE YOU NOTHING AND CONSIDER THIS MY CANCELLATION OF THIS ACCOUNT Thank you, Science Fiction Book Club (http://www.sfbc.com) Science Fiction Book Club (http://www.sfbc.com) ______________________________________________________________________ Regards, [redacted] ***

June 23, Dear [redacted] :This is in response to the follinquiry your office forwarded for [redacted] ***.We have reviewed all correspondence among the Revdex.com, [redacted] and ourselves with regard to [redacted] ***’ inquiry.Please be advised that we have no further information to provide with regard to this matterWe consider this matter to be closed.Should you have additional questions, you contact me at ###-###-####.Sincerely,Rachel H Correspondence Specialist

March 26, [redacted] Revdex.com [redacted] Re: Revdex.com Complaint ID [redacted] [redacted] [redacted] [redacted] [redacted] Dear [redacted] I am responding to the inquiry your office forwarded for [redacted] Upon review, our records show that [redacted] placed an order for [redacted] on December 31, 2013, for $14.95, plus a $shipping and processing charge ($18.94)On December 31, 2013, we placed an authorization on her credit card This is not an actual charge; it is a transaction that allows the merchant to determine if the card can be charged We placed the actual charge of $to [redacted] ’s credit card on January 14, Another order was placed on March 2, 2014, for [redacted] for $14.95, plus a $shipping and processing charge ($18.94)On March 2, 2014, we placed an authorization on [redacted] ’s credit card; we charged $to the card on March 10, If the authorizations have not been removed from [redacted] ’s credit card, we suggest she contact her bank or credit card provider for further clarification You may contact me at [redacted] with any questionsYou may also send an e-mail to [redacted] Sincerely, Chelsea A [redacted] Correspondence Specialist Email [redacted]

I have been with this company for many years - it started as zooba and has changed names over the years when it was zooba, it was great customer service now it is not over the past years I've experienced so many issues wrong books being shipped, no books being shipped, incorrect charging, etc then I try to call - the number keeps disconnecting, or like today I get people who do not even know what the bookburst club is or how it works, and was given incorrect informationI asked to speak to a supervisor or manager, and was disconnectedI called back again and there is no suprto talk to - so I just canceled my membership they have lost a good customer who has been with them many years due to their awful customer service

March 25, [redacted] *** [redacted] Revdex.com [redacted] *** [redacted] Dear [redacted] I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that we have credited her DOUBLEDAY BOOK CLUB account in the amount of $The account is in good standing and currently reflects a zero balance We regret that [redacted] experienced difficulty in resolving her concernsWe appreciate her continued membership If you have any further questions, you may contact me by phone at [redacted] or you may send an email to [redacted] Sincerely, Rachel H [redacted] Correspondence Specialist [redacted]

June 6, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] [redacted] *** [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for *** [redacted] On review, our records show that *** [redacted] enrolled in the DOUBLEDAY BOOK CLUB on October 6, *** [redacted] ’s membership was established as an “online membership.” Members who select this method of communication receive an email each month, announcing the Featured Selection with a specific “reply by” date Unless we receive a response declining the Featured Selection by the specific date, we send the Featured Selection automatically *** [redacted] also selected the credit/debit card payment method, which authorized us to apply all future orders and charges, including Featured Selections, to the [redacted] card she provided Since we have no record of receiving a response from *** [redacted] , on May 3, we automatically shipped the Featured Selections, NYPD Red and I’ve Got You Under My Skin to the address on file, [redacted] and charged $to the [redacted] card on file On June 2, 2014, we issued a $refund to *** [redacted] ’s [redacted] card for this shipment With regard to the remaining books that are part of *** [redacted] ’s enrollment order, please note that we charge our members’ credit cards at the time we process shipments Since *** [redacted] deleted her credit card from her account, we were unable to process that shipment *** [redacted] may contact me directly at the number noted below and I will be happy to assist her in ordering those selections We regret that *** [redacted] experienced a delay in resolving this matter; we trust this resolves her concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]

January 6, [redacted] Revdex.com>NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] BOOK OF THE MONTH Account # [redacted] Council Bluffs, IA [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that on January 5, 2016, we issued a refund to her credit card in the amount of $ [redacted] ’s credit card information has been deleted from our database [redacted] ’s BOOK OF THE MONTH account has been closed with a zero balance [redacted] may disregard any future communications she might receive from the Club In addition, we have removed [redacted] ’s name, address, and email address from our solicitation lists We trust this resolves [redacted] ’s concerns If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

October 20, [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] SCIENCE FICTION BOOK CLUB Account # [redacted] *** [redacted] Columbus, MS [redacted] Dear [redacted] : I am responding to the inquiry your office forwarded for [redacted] On review, our records show that SCIENCE FICTION BOOK CLUB account # [redacted] was opened in [redacted] ’s name on December 2, The three charges that were applied to [redacted] ’s [redacted] account represent monthly credits related to our Member Credits programMembers receive an email on the 1st of each month informing them that their credits are available and they have until the 10th of the month to decline the credits if they do not wish to purchase them that monthWe applied the charges to [redacted] ’s [redacted] account on August 11, 2015, September 11, and October 11, 2015, when we did not receive instructions to decline those monthly member credits Please assure [redacted] that we are processing three separate refunds of $each, for a total refund of $83.94, to his [redacted] account The SCIENCE FICTION BOOK CLUB account has been closed [redacted] may disregard any future communications he might receive from the Club We trust this resolves [redacted] ’s concerns If you have further questions, you may contact me by phone at ###-###-#### Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-####

April 1, 2014 [redacted] RevDex.com [redacted] Re: BBB Complaint ID [redacted] [redacted] [redacted] [redacted] [redacted] Dear [redacted] I am responding to the inquiry your office forwarded for [redacted] We have closed [redacted] account. Please assure [redacted] that we have removed his credit card information from our systems. We trust this resolves [redacted] concerns. You may contact me at [redacted] with any questions. You may also send an e-mail to [redacted] [redacted] Sincerely, Chelsea A [redacted] Correspondence Specialist Email: [redacted] *

March 17, Ms*** [redacted] Revdex.com NFront St Harrisburg, PA RE: Revdex.com Complaint ID [redacted] THE [redacted] Account # [redacted] Berkshire Drive Macedonia, OH Dear Ms [redacted] : I am responding to the inquiry your ***ice forwarded for Mrs [redacted] Please assure Mrs [redacted] that we are issuing a refund to her credit card in the amount of $In addition, we are processing a refund check in the amount of $to compensate Mrs [redacted] for the charges she incurred for the return of shipments to us As of March 10, 2015, Mrs [redacted] ’s [redacted] account was switched to our Member’s Choice planUnder this plan, Mrs [redacted] will no longer need to respond to our Featured Selection announcements; nothing will be shipped to her automatically Mrs [redacted] ’s account preference has also been changed to an e-primary accountMrs [redacted] will receive all communications and notifications from the Club via email We regret that Mrs [redacted] experienced difficulty in resolving her concernsWe appreciate her membership and hope she will continue to enjoy the ClubShould Mrs [redacted] decide to cancel her account, she may contact me directly at the phone number or email address listed below and I will assist her If you have any further questions, you may contact me by phone at ###-###-#### or you may send an email to [redacted] Sincerely, Rachel H [redacted] Correspondence Specialist Phone: ###-###-#### Fax: ###-###-#### Email: [redacted]

March 4, [redacted] Revdex.com NFront St Harrisburg, PA Re: Revdex.com Complaint ID [redacted] [redacted] DOUBLEDAY BOOK CLUB Account # [redacted] [redacted] [redacted] *** Dear ** [redacted] : I am responding to the inquiry your office forwarded for *** Please assure ** [redacted] that we have applied a credit of $to her Club account for the December 1, shipment ***’ Club account reflects a credit balance of $ We regret that ** [redacted] experienced a delay in resolving this matter We trust this resolves ***’ concerns You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected] Sincerely, [redacted] Correspondence Specialist Email: [email protected]