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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 11,
class="MsoNormal">
*** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
DOUBLEDAY BOOK CLUB Account# ***
*** *** ***
*** ** ***
Dear *** *** ***:
I am responding to the inquiry your office forwarded for ***
Please assure Ms*** that we have removed all charges from her DOUBLEDAY BOOK CLUB account; the account is now closed with a zero balance
We have also removed ***’s name, address and email address from our solicitation lists*** may disregard any communications she may receive from the Club
We regret that *** experienced a delay in resolving this matter; we trust this resolves her concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

April 23,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
MYSTERY GUILD BOOK CLUB Account #***
*** ***
*** ** ***Dear *** ***:
I am responding to the inquiry your office forwarded for **.***
On review, our records show that **.***’s MYSTERY GUILD BOOK CLUB is open and active; we do not have a record of her prior instructions to close the account
On April 22, 2014, we issued a total refund of $to **.***’s *** card for the shipments she received
We have closed ***’s Club account with a zero balance
We trust this resolves **.***’s concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

March 19,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
MYSTERY GUILD BOOK CLUB Account# ***
*** *** ***
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for ***
Upon review, we shipped the following Featured Selections to *** *** as we had no record of receiving a response declining the shipments:
October 22, 2013: The Never List / Death Angel / Light Of The World for $
December 3, 2013: DrSleep / Final Cut / Second Watch $
February 28, 2014: Private L.A/ Killer / Standup Guy for $
March 5, 2014: Innocence / Command Authority / Fear Nothing for $
On February 14, 2014, we credited *** ***’s *** card for the return of the October 22, shipment ($58.45), on March 10, 2014, we credited the *** card for the return of the December 3, shipment ($61.45), and on March 11, 2014, we credited the *** card for the February 28, shipment ($59.45). We have also issued a credit of $to the *** card for the March 5, shipment
In order to reimburse *** *** for her overdraft charges, we would ask that *** *** please forward her bank statements referencing the fees for our review. Once we have received and reviewed the statements, we will respond to *** *** accordingly. *** *** may send the statements to my attention at SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-####
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

February 5,
Ms***
***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** *** ***
*** *** *** Account #***
*** *** *** ***
Galena,
OH 43021-
Dear Ms***:
I am responding to the inquiry
your office forwarded for Ms*** ***
Please assure Ms*** ***
that as of February 2, 2015, her *** BOOK CLUB account is closed. In addition, we have removed Ms*** ***’s
name and address from our solicitation lists.
Ms*** *** may disregard any further communications she receives
from the Club
We regret that Ms*** ***
experienced a delay in resolving her concerns and thank her for her past
membership
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
***
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: ***

December 10, I am responding to the inquiry
your office forwarded for *** ***.This will confirm that we
credited $to *** ***'s credit card ending in ***.We certainly regret the delay
*** *** experienced in obtaining her refund. We
are sorry to lose her as a member and
thank her for her patronage.We trust this resolves *** ***’s concerns.You may contact me at
###-###-#### with any questionsYou may also send an e-mail [email protected],Brooke KCorrespondence Specialist

April 19,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
ONE
SPIRIT BOOK CLUB Account #***
*** ** *** ***
Gresham,
OR
*** ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
Our records show that we
received an email from *** *** dated April 12, 2016, requesting cancellation
of her ONE SPIRIT BOOK CLUB accountWe sent a response on April 13,
To confirm, *** ***’s account
has been closed with a zero balanceWe have also waived *** ***’s remaining
Club purchase commitment*** *** may disregard any future communications she
might receive from the Club
In addition, we have removed
*** ***’s name, address, and email address from our solicitation lists
We trust this resolves *** ***’s concerns.
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

December
11,
">*** *** ***
RevDex.com
NFront St
Harrisburg,
PA
Re: Revdex.com Complaint ID # ***
*** ***
THE LITERARY GUILD BOOK CLUB Account #***
*** * *** ***
Jefferson City, MO ***
Dear
*** ***:
I
am responding to the inquiry your office forwarded regarding *** ***’s
complaint
This will confirm that we have processed a credit
in the amount of $to*** ***’s credit card ending in ***. In addition, we have applied a credit of
$to *** ***'s LITERARY GUILD BOOK CLUB account
*** ***'s Club account has been closed with a zero balance
We
certainly regret that *** *** experienced difficulty with her account. We trust this has now been resolved
satisfactorily
You
may contact me at ###-###-#### with any questionsYou may also send an e-mail
to
[email protected]
Sincerely,
Brooke
K***
Correspondence
Specialist
Email:
[email protected]

---------- Forwarded message ----------From: ***Date: Thu, Mar 5, at 9:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]
Thank you so much for your help.~~~***

June 11,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
CHILDREN’S BOOK-OF-THE-MONTH CLUB Account# ***
*** ** *** ***
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for ***
We regret that *** experienced difficulty canceling her Club account
Please advise *** that we have closed her CHILDREN’S BOOK-OF-THE-MONTH CLUB account with a zero balance
We have also removed ***’s name, address and email address from our solicitation lists. *** may disregard any communications she receives while we are processing her account closure
We trust this resolves ***’s concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

October 20,
*** *** ***
Revdex.com
class="MsoNormal">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
SCIENCE
FICTION BOOK CLUB Account #***
*** *** ***
Columbus,
MS ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
On review, our records show
that SCIENCE FICTION BOOK CLUB account #*** was opened in *** ***’s
name on December 2,
The three charges that were applied
to *** ***’s *** account represent monthly credits related to our Member Credits programMembers receive
an email on the 1st of each month informing them that their credits
are available and they have until the 10th of the month to decline
the credits if they do not wish to purchase them that monthWe applied the
charges to *** ***’s *** account on August 11, 2015, September 11,
and October 11, 2015, when we did not receive instructions to decline those
monthly member credits
Please assure *** ***
that we are processing three separate refunds of $each, for a total
refund of $83.94, to his *** account
The SCIENCE FICTION BOOK CLUB
account has been closed*** *** may disregard any future communications
he might receive from the Club
We trust this resolves *** ***’s concerns
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

October 27,
*** *** ***
Revdex.com
*** ** *** ***
*** ** ***
*
RE: Revdex.com Complaint ID ***
*** ***
*** *** *** *** ***
*** *** *** ***
***
*** ** ***
*
Dear *** ***
I am responding to the inquiry
your office forwarded for *** ***
Please assure *** ***
that we have issued the following credits, totaling $175.34, to her GOOD COOK
BOOK CLUB account:
Invoice: *** Invoice: ***
Date: 2/23/2015 Date: 3/11/
Amount: $31.98 Amount: $
Invoice: *** Invoice: ***
Date: 4/1/2015 Date: 8/28/
Amount: $39.46 Amount: $
Invoice: *** Late Fees: $
Date: 10/6/
Amount: $
*** *** account is now closed
with a zero balanceWe have also waived *** ***’ remaining Club purchase
commitment. *** *** may disregard any
future communications she might receive from the Club.
We regret that *** *** has chosen to close her account; we hope she will change her mind and return to
the Club. Should *** *** choose to
do so, she may contact me at the number below and I will be glad to reactivate
her account
In the meantime, we have removed
*** *** name, address and email address from our solicitation lists
We trust this resolves *** *** concerns
If you have further questions,
you may contact me by phone at (*** ***
Sincerely,
Rachel H***
Correspondence Specialist
*** *** ***
*** *** ***

May 18,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
*** *** [Account holder]
THE
LITERARY GUILD Account #***
*** ***
*** ***
Lafayette,
LA ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
Please assure *** *** that
the LITERARY GUILD account under the name of *** *** has been closed with
a zero balance For the ***’
convenience, we have attached a detailed account history noting all shipments
and payments since September of
This will also confirm that
we have not reported the *** to any credit reporting agency
**and *** *** may
disregard any future communications they might receive from the Club
We trust this resolves *** ***’s concerns. We thank the ***
for their past membership
If you have further questions,
you may contact me by phone at ###-###-#### or you may send an email to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]
Attachment: Account History

October , 2016*** *** ***Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)K StNW, 10th FloorWashington, DC 20005-3404 RE: Revdex.com Complaint ID *** *** *
*** *** *** *** Account # *** *** ** *** *** Sun City, Arizona ***Dear ** *** :I am responding to the inquiry your office forwarded for *** * ***. Please assure *** *** that the account is now closed and all charges have been removed from the account and all account information has been removed from our systems.She may disregard any future communications she might receive from the Club She will not receive any further solicitations from the Club.Please let *** *** * *** know that we appreciated having her as a long-time member of our Club We trust this resolves her concerns.If you have further questions, you may contact me by phone at : ###-###-####Sincerely, Jason B***Correspondence SpecialistPhone: ###-###-####Fax: ###-###-####

July 9,
*** ***
***
RevDex.com
N
Front St
Harrisburg,
PA
Re: Revdex.com
Complaint ID ***
Jennifer ***
DOUBLEDAY BOOK CLUB Account #***
*** *** ***
*** ** ***
Dear Ms
***:
I am
responding to the follinquiry your office forwarded for ***
This
will confirm that ***’s DOUBLEDAY BOOK CLUB account is closed with a
zero balance. *** may keep any
books she received, with our compliments
**
*** may disregard any further communications she receives from the Club
We thank *** for her past membership and certainly regret any inconvenience she
experienced
You may
contact me at ###-###-#### with any questionsYou may also send an
e-mail to [email protected]
Sincerely,
*** ***
Correspondence
Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
THANKS FOR YOUR HELP *** ***

April 21,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
THE
LITERARY GUILD Account #***
*** *** *** ***
Lowell,
MI ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** ***
that we have issued a refund to her credit card in the amount of $The
refund is comprised of the following Featured Selection shipments which were
charged to *** ***’s LITERARY GUILD account. Since we did not receive a response from Mrs
Scheid declining the shipments, we sent them to her automatically
Invoice: *** Invoice: ***
Date: 4/9/2015 Date: 4/10/
Items: Prodigal
Son Item: The Stranger
NYPD Red 3 Miracle
at Augusta
Amount: $44.46 Amount: $
The first charge of $
*** *** mentions in her complaint (on April 14, 2015), was a
pre-authorization charge placed on her credit card to verify that the funds were
available
Our records show that *** *** placed her enrollment order on February 9, 2015. The only other transactions on the account
are the ones referenced above
*** *** may keep the
books she receives, with our compliments
This will also confirm that we
have deleted *** ***’s credit card information from our systemsMrs
Scheid will receive an invoice for all future orders and shipments
We trust this resolves *** ***’s concernsWe appreciate her continued membership
If you or *** *** has
further questions, you may contact me by phone at ###-###-#### or you may
send an email to [email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

September
17, 2014
*** *** ***
">
RevDex.com
N
Front St
Harrisburg,
PA 17102
Re: Revdex.com
Complaint ID ***
*** ** ***
RHAPSODY BOOK CLUB Account #***
/ DOUBLEDAY BOOK CLUB Account #***
** *** ***
*** ** ***
Dear *** ***:
I am
responding to the inquiry your office forwarded for *** ***. Please
note that we contacted *** *** directly via phone and discussed her accounts,
as summarized below
1. RHAPSODY BOOK CLUB Account
The authorization charges that
appeared on *** ***’s credit card on file pertained to an
order for items *** *** placed, via our website, on August 13, *** ***’s intention was to order selections that met the requirements to
complete her purchase commitment. *** *** contacted our Customer Service department via phone to confirm that the
order had processed properlyThe representative to whom *** *** spoke informed
*** *** that the price of items in the order did not meet the commitment requirements
Replacement selections were ordered by *** ***, via phone, in two separate
orders.
The
charges to *** ***’s credit card were pre-authorization charges for the
original order ($46.97) and the adjusted original order ($31.98)Pre-authorization
charges of $and $were associated with the reorder placed via phone. All pre-authorizations have expired and should
no longer appear on *** ***’s card statement.
The only actual charge to *** ***’s credit card was $for Dark
Lycan, which was shipped as part of the reorderThe remaining selections
in the reorder have been cancelled
As a
courtesy, we have marked this account as “commitment complete.” *** *** has no further purchase obligation associated
with this account
2. DOUBLEDAY BOOK CLUB Account
We attempted to cancel *** ***’s order for Wizard for Hire ($14.99) and
Wizard at Large ($14.99); however, Wizard for Hire had already been processed for shipmentWe advised
*** *** to simply refuse the item if she does not wish to keep it; we will
remove the charge from her credit card if she decides to return the selection
We have deleted
*** ***’s credit card information from her accounts and our systemsWe have
cancelled both accounts, as *** *** requested *** *** may disregard any further mailings
she receives as they were in process prior to the cancellation of her accounts
We believe *** ***’s concerns have been resolved to her satisfaction
You may
contact me at ###-###-#### with any questionsYou may also send an
e-mail to [email protected]
Sincerely,
Kaitlynne
G***
Correspondence
Specialist
Email: [email protected]

August 29,
*** *** ***
class="normal">RevDex.com
N
Front St
Harrisburg,
PA
Re: Revdex.com
Complaint ID ***
*** ** ***
QUALITY PAPERBACK BOOK CLUB
Account # ***
*** *** *** **
*** *** ** ***
Dear *** ***:
I am
responding to the inquiry your office forwarded for *** ***
Please assure *** *** that we
have removed the balance of $from her account. We have closed the QUALITY PAPERBACK BOOK
CLUB account with a zero balance and removed *** ***’ name, address and
email address from our solicitations list
*** *** may receive up to
two mailings from the Club while the cancellation is in process, as we prepare
our mailings in advance*** *** may disregard any notices she receives
We regret that *** ***
experienced a delay in resolving her concerns.
You may
contact me at ###-###-#### with any questionsYou may also send an
e-mail to [email protected]
Sincerely,
Kaitlynne
G***
Correspondence
Specialist
Email: [email protected]

April 29,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
QUALITY
PAPERBACK BOOK CLUB Account #***
*** ** *** ***
Richmond,
IN ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Upon review, we found that *** ***’s March 2, order for the items listed below did not process due to
an error in our systems.
Item: *** Item: 1391190 Item: ***
Title: The
Girl on the Train Title: Bittersweet Title: The Paris Winter
Amount: $13.49 Amount: $12.74 Amount: $
On March 14, 2015, we
responded to *** ***’s March 9, email and informed her that the order
was being re-processed. On March 22,
2015, *** *** requested an update on the orderOn March 24, 2105, we
informed *** *** that we had attempted to process the order, but could not
obtain credit card authorization for the total amount of the order ($38.98)
from her credit card provider
As a courtesy, we have
re-processed the order free of charge*** *** will soon receive her
complimentary shipment
We have reviewed *** ***’s account and the email communications between her and our Customer
Service department in March pertaining to books she could not locate
through the Club. We regret that we were
unable to obtain those selections in our inventory. We appreciate *** ***’s feedback
regarding her experience with our Customer Service representatives and the
communications she received. We are
always striving to improve and will take *** ***’s comments into
consideration
Lastly, *** *** has
Bonus Points available in her Club account.
If *** *** would like to use her Bonus Points to place an order, I
will be happy to assist her personally.
*** *** may contact me directly at ###-###-#### or via email at [email protected]
*** ***’s Club account will
remain open and active pending the placement of her Bonus Points order. Should *** *** wish to cancel after that
order has been fulfilled, I can also assist her with account cancellation. We hope, however, that *** *** will decide
to remain a member of QUALITY PAPERBACK BOOK CLUB
If you have further
questions, please do not hesitate to contact me
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]