Bookspan

February 17, 2015
[redacted]
Revdex.com
class="MsoNormal">1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
CRAFTER’S
CHOICE BOOK CLUB Account #[redacted]
Rancho
Palos Verdes, CA [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted]
that we have credited her CRAFTER’S CHOICE BOOK CLUB account in the amount of
$88.60. The account is now closed with a zero balance.
[redacted] may disregard
any future mailings she might receive from the Club.
We regret that [redacted]
experienced a delay in resolving her concerns. We thank her for her past
membership.
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 10, 2015
[redacted]
Revdex.com
class="MsoNormal">1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
LIBRARY
OF SCIENCE Account #[redacted]
Cary,
NC [redacted]
 
Dear [redacted]:
I am responding to the inquiry
your [redacted]ice forwarded for [redacted].
On review, our records show
that on May 29, 2015, we received and processed [redacted]’s payment of $55.46
for the following shipment:
 
Invoice:                 [redacted]
Date:                      2/4/15
Titles:                    Undeniable
                                The Biology Book
Amount:                $52.46
 
While we have no record of
receiving [redacted]’s return, as a courtesy we have issued a credit to his
account in the total amount of $55.46, which includes a credit for a $3.00 late
charge.  We are processing and mailing a
refund check in the amount of $55.46 to [redacted].
Our records also indicate
that [redacted]’s LIBRARY OF SCIENCE account was closed, at his request, on
April 9, 2015.
Please assure [redacted] that
his account was never reported to the credit bureaus.
We have removed [redacted]’s
name, address, and email address from our solicitation lists.  [redacted] may disregard any future
communications he might receive from the Club.
We regret that [redacted]
experienced difficulty resolving his concerns. We appreciate his past
membership.
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

Apparently, a year or more ago, BOMC,
of which I had been a member for years, merged with Literary Guild. The written notice we received stated that only the Name had changed- account numbers & policies would stay the same. BOMC had a 'Bonus Point'/system wherein the more books you bought, the more points you earned towards getting a free book. You were also given the option of not receiving 'featuered' books automatically & allowed
to be Billed for books instead of charging them upon ordering them, which we did.
That Option was dropped without notice last spring.
Two months ago, I saw a charge to my checking account for $27.98 from a business called Bookspan that I did not recognize. I called PayPal & they were unable to provide any details about what the transaction was for, or anything else. after investigating the claim, the money was refunded to us. But the same charge appeared this month, on 7/11. PayPal advised me to Once Again change my password, etc to stop the charge, but still could not give me any details as to what the transaction was for, etc. My only clue was phone number, 212-930-4528, which disconnected as soon as the number was dialed, & the fact that the business' name was in part 'book'.
I checked my account with Literary Guild, but saw nothing there. I called them & after a long wait & discussion I was given another phone number to call-800-747-4105. A woman named Carson informed me that the charges were for their 'Bonus Points/ Rewards system' in which they debit your account $13.99 x 2 so that you can order books at the 'bonus price' of $13.99! This was automatically started in June because I DID NOT RESPOND to their 'Introduction' of this new policy in 10 days! In other words, I did not Authorize the automatic debit.
Bookspan has agreed to refund the $27.98 to our account & to change our account back to the way it was originally set up, discontinuing the 'Bonus Points' gambit. We will be watching for this to take place.

[redacted]
 
 
[redacted]
 
[redacted]         [redacted]...

[redacted]
 
[redacted]
 
I am responding to the inquiry
your office forwarded for [redacted].
 
Please assure [redacted]
that we received her payment of $64.41 on March 10, 2014. The payment was
applied to an earlier balance on her CRAFTER’S CHOICE account.
 
We have attached a detailed
account history for [redacted]’s reference. The payment noted above is
highlighted in bold.
 
As an accommodation, we
issued an additional credit of $64.41 to [redacted]’s account. 
 
[redacted]’s account is
currently in good standing and reflects a zero balance.  Please assure [redacted] that we have not
placed her account in collections.
 
We trust this resolves [redacted] concerns.
 
If you have further questions,
you may contact me by phone at ###-###-####.
 
 
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

July 8,
2014
 
 
 
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
[redacted]
QUALITY PAPERBACK BOOK CLUB
Account #[redacted]
[redacted]
[redacted]
 
Dear **.
[redacted]:
 
I am
responding to the inquiry your office forwarded for **. [redacted].
 
Please
assure **. [redacted] that we have removed the two late fees, totaling $6.00, from
her Club account. As a courtesy, we have also removed the $15.89 charge for her
order.
 
We regret **. [redacted] encountered difficulty remitting payment for her order; we trust
this resolves her concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist.
Email: [email protected]

November  30, 2016[redacted]Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)[redacted] [redacted]               [redacted] [redacted]
         ...

     [redacted]
               [redacted] [redacted] 
       [redacted]
               [redacted]I am responding to the inquiry your office forwarded for [redacted] Please assure [redacted] that the account is now closed. All account information has been removed from our systems and no shipments or charges are pending.She  may disregard any future communications she might receive from the Club.  She will not receive any further solicitations from the Club.We trust this resolves her concerns.If you have further questions, you may contact me by phone at : ([redacted]
Sincerely, Jason B[redacted]Correspondence Specialist[redacted]

July 8,
2014
 [redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
QUALITY PAPERBACK BOOK CLUB
Account #[redacted]
[redacted]
 
Dear [redacted]:
 
I am responding
to the inquiry your office forwarded for **. [redacted]
 
On review, our records show that
we received **. [redacted]’s check and applied a credit of $100.00 to his Club account.
 
We
regret there was a delay in confirming **. [redacted]’s payment; we trust this
resolves his concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist.
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Hi [redacted],  once again this company has failed to return money  to either credit card like they said they would. What can I do at this point? This company doesn't  take this serious. Thank you. [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:It is an acknowledgment of my complaint but not a resolution. I will wait the 10 day period they have given to hear if they have truly resolved the problem. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 28,
2014
[redacted]
class="normal">RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
[redacted]
ONE SPIRIT BOOK CLUB Account #[redacted]
[redacted]
[redacted] 
Dear [redacted]:
I am responding
to the inquiry your office forwarded for [redacted].
On review, our records
show that [redacted] enrolled in ONE SPIRIT BOOK CLUB online on May 18, 2014. 
When consumers
enroll in our Club via our website, they are provided with our Club membership
agreement.   [redacted] indicated
affirmatively that she had read and agreed to our terms of membership.
We have changed
[redacted]’s Club account from the automatic shipment plan to our Member’s
Choice plan. [redacted] will continue to receive notification via email of
our monthly Featured Selections, but she will no longer be required to respond
(by accepting or declining the selections). [redacted] may receive up to two
more emails indicating that she is required to respond to her Featured
Selection.  These notifications were already
in process; [redacted] does not need to respond. 
We
understand that [redacted] has requested a pre-paid return label to
facilitate the return of the shipment she received.  We have sent the return label via separate
mailing.  In the meantime, we have processed
a refund of $46.46 to [redacted]’s [redacted] account. 
We trust
this resolves [redacted]’s concerns. 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
Kaitlynne
G[redacted]
Correspondence
Specialist
Email: [email protected]

June 22, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
CHILDREN’S
BOOK CLUB
[redacted]
North
Canton, OH [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
On June 15, 2015, I contacted
[redacted] by phone in an attempt to obtain information about this CHILDREN’S
BOOK CLUB account.  After speaking with
[redacted], we searched our database using the information she provided; we are
unable to locate an account matching any of the information.
If [redacted] receives
another package, I would ask that she please contact me to obtain my mailing
address so she can send the package directly to me.  Once received, I will be able to locate an
account number from the invoice shipped with the package.
We will certainly reimburse
[redacted] for any return postage charges she may incur. 
If you have further
questions, you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

December 16, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].Please assure [redacted] that
we have applied a refund of $42.17 to her credit card ending [redacted].We regret that [redacted]
experienced a delay in resolving her...

concerns.You may contact me at
([redacted] with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

September 30, 2014
Dear
[redacted]:I am
responding to the inquiry your office forwarded for [redacted].On review, our records
confirm that [redacted]’s order was processed with no added shipping
charges.  Nevertheless, as an
accommodation we are processing a credit in...

the amount of $5.09 to [redacted]’s
[redacted].We trust this resolves [redacted]’s concerns.You
may contact me at ###-###-#### with any questions. You may also send
an e-mail to [email protected],Kaitlynne GCorrespondence
Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:   I was lead to believe for more than two months that my order would be sent. Even when I did talk to someone that was the answer I was given.  I do not feel that I should just re enroll and not be compensated for the misleading that the company put me through. I would like to join the book club The Good Cook, but I want the company to pay for the first set of books that I would get when I do join. That should have been the offer from them anyway. If I don't get compensated somehow,  remember I was lead on for over two months,  then they don't really care if I join or not. Just inviting me to join doesn't cut it. 
Regards,
[redacted]

February 27, 2014
 
 
 Ms. Ida Vaghari
Revdex.com
[redacted]
[redacted]
*
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       [redacted]
    [redacted]      
    [redacted]
      
Dear [redacted]
 
I am responding to the inquiry your office forwarded for [redacted]
    
Please assure [redacted] that we have a mailed a refund check for $30.78 to her at her [redacted] address.
 
In addition, we have closed [redacted] account with a zero balance.  We have also removed [redacted] name, address and email address from our solicitation lists.
 
We trust this resolves [redacted] concerns. 
 
You may contact me at [redacted] with any questions. You may also send an e-mail to [redacted]  
 
 
Sincerely,
Chelsea A[redacted]
Correspondence Specialist
Email: [redacted]

July 22, 2014

face="Times New Roman">
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]              
       DOUBLEDAY BOOK CLUB Account #[redacted]
       [redacted]        [redacted]
 
Dear [redacted]:
 
I am responding to the
inquiry your office forwarded for **. [redacted].
 
Upon review, our records
indicate that **. [redacted] opened a DOUBLEDAY BOOK CLUB account on March 19, 2008. On
March 20, 2008, we shipped the enrollment package to the [redacted] address and charged $14.69 to the credit/debit card provided. 
 
The purchase commitment
associated with this membership was to buy 4 books at regular Club price within
1 year of enrollment.
 
On August 13, 2008, we
shipped a Featured Selection to the [redacted] address and charged $39.96
to the account.  When we did not receive
payment, we added 3 late charges at $3.00 each, in accordance with our
delinquent payment policies, bringing the balance to $48.96.  We sent numerous letters to the [redacted] address regarding the unpaid balance.
 
When the purchase commitment
was not fulfilled within the specified time period, we added a charge of $55.62
to the account. This amount represents the cost of the 3 books remaining in the
purchase commitment, plus shipping and processing charges.
 
When the debt of $104.58 remained
unpaid, we sent the account to collections. 
We subsequently sold the account to [redacted].
 
Though we are not the
creditor of record, as an accommodation we have contacted [redacted] on **. [redacted]’
behalf.  [redacted] assures us that they have
closed the file and taken steps to remove any adverse information from **. [redacted]’ credit report.  **. [redacted] may
contact [redacted] directly at:
 
[redacted]
[redacted]
###-###-####
 
You may contact me at
###-###-#### with any questions. You may also send an e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, for the record, I regret having to get the Revdex.com involved in this matter due to this company's poor customer service performance.
Regards,
[redacted]