Bookspan

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: for someone who told me they had no record of my account when I called to complain the Second time about being overcharged, seems like they came across it pretty quick when I complained. I don't see how it's my fault I was overcharged, twice in a row! Seems to me someone needs to check into a new system. Im not taking the blame for someone else's mistake. I want my money back,I work to hard for the things I have. To me$40 pays my water bill!
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your assistance in this matter.Kind Regards,
[redacted]

November 4, 2014
      [redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        Dorothy
Pittman
 JAMES PATTERSON
LIBRARY Account # [redacted]
              [redacted]
              
[redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded forms [redacted].
Please assure [redacted]
that we are processing a refund check in the amount of $70.00.
As requested, we are
converting [redacted]’s account to invoice/billing.  Accordingly, [redacted] will receive an
invoice for each of her shipments and orders.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

July 22,
2014
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
HISTORY BOOK CLUB Account #[redacted]
[redacted]
 
Dear [redacted]:
 
I am
responding to the inquiry your office forwarded for [redacted].
 
Our
records indicate that [redacted] attempted to make three payments using [redacted].  The August 20, 2013 and December 21, 2013
payments of $29.80 and $17.79, respectively, expired before we were able to
apply those payments to [redacted]’s account.
 
A payment expires through [redacted]
if the vendor is unable to access funds within [redacted]’s 30-day authorization
period. [redacted] should have returned $29.80 and $17.79 either to [redacted]’s [redacted]
account or to the financial institution connected to his [redacted] account.
 
We were
able to process [redacted]’s December 18, 2013 payment of $24.00 via [redacted].
 
As a
courtesy, we have removed the balance due on [redacted]’s Club account.  We have also removed the late charges that we
applied to the unpaid balance.  [redacted]’s
account currently reflects a zero balance.
 
We trust
this resolves [redacted]’s concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist
Email: [email protected]

August 3, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
[redacted]
                BOOK OF THE MONTH CLUB
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
We have been unable to locate
an account for [redacted] with the information he provided.
It would be helpful if [redacted] could provide us with the name of the collection agency, a copy of that
section of his credit report pertaining to the account, any previous address
that may be on the account, and any other information that might prove
pertinent in locating the account.
[redacted] may send the
information to me directly via fax at ###-###-####.  As soon as we receive additional information,
we will take steps to locate [redacted]’s account and resolve his
inquiry. 
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

[redacted]Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Thank you for your assistance in this matter.Kind Regards,
[redacted]

November 10, 2015
 
 
[redacted]
Revdex.com
[redacted]
[redacted]
*
RE:         Revdex.com Complaint ID [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
Dear [redacted]
 
I am responding to the
follow-up inquiry your office forwarded for [redacted]
 
Please assure [redacted]
that her GOOD COOK account has been closed with a zero balance.
 
The invoice [redacted]
received was in process prior to the cancellation of her account.
 
If you have further questions
or concerns, you may contact me by phone at ([redacted]
 
 
Sincerely,
Rachel H[redacted]
Correspondence Specialist
[redacted]
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I spoke with Kaitlynne, and she is very nice.  However, her initial reason for the orders not being shipped was our cards were declined.  I told her that was not the case, because at the time the money was in the accounts.  That was almost a YEAR ago.  One of the three previous people I talked to at their office informed me that the reason the orders were not shipped was that the computer system failed to send the orders over to their shipping department after our accounts were set up.  Kaitlynne checked her computer notes and saw where there were notes to this affect.  She apologized and said she was wrong, that that was correct.  When they informed me of the computer error last month I was told that the orders were definitely going to be shipped and that I would get this year's calendar and next year's calendar since it was so late in the year.  Kaitlynne informed me that they didn't ship order this time because the cards were declined.  I didn't even think about it when I was on the phone with them because I was so aggravated, but we changed banks six months ago so we have different cards now.  Nobody bothered to call or contact us at all when the payments were declined to fix the problem.  I think that is poor customer service.  Kaitlynne assured me she would get our orders placed and sent out.  She is the fourth person I have dealt with there, but she assured me that she will take care of it.  I was going to be charged a higher price than the intro price, though, so after mentioning it to her she said she would change the price.  I asked if I was still getting both year's calendars as promised previously.  She said that the 2014 calendars are all gone now.  So much for this year in my collection.  I know it's no big deal to anyone else because it's just a calendar, but it's the whole thing that makes me mad.  I should have had the calendar in January.  I don't understand how their system can show an order is made and not realize it didn't shift over to the shipping department.  Makes you wonder how many orders the company missed out on.  And it's so frustrating finding a phone number on their website that most people probably just didn't bother to pursue the orders as long as their cards weren't charged.  I have been assured I will get my order this time, along with a phone call or email when it ships.  I gave my new account information.  I feel like I should have been given one of the books free or the initial order free after all this.  Ten months to get a book and calendar......  Hopefully it comes!  I'm not trying to upset anyone, but I've never experienced anything like this.  And sending a complaint to the Revdex.com was the only way to get anyone to call me back......
Regards,
[redacted]

June 25,
2014
 [redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com Complaint
ID [redacted]
[redacted]
[redacted] (Account
Holder)
BOOK OF THE MONTH CLUB Account
#[redacted]
[redacted]
[redacted]
 
Dear [redacted]:
 
I am
responding to the inquiry your office forwarded for **. & [redacted]. [redacted].
 
Please
assure **. & [redacted]. [redacted] that on June 23, 2014, we applied a $44.46 credit
to their credit/debit card ending in [redacted]. 
We have closed the Club account with a zero balance.
 
We
regret that the [redacted]s’ experienced a delay in receiving their refund; we
trust this resolves their concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to
[email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist.
Email: [email protected]

June 6, 2014
 
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       DOUBLEDAY BOOK CLUB Account #[redacted]
    [redacted]      
    [redacted]
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted]. [redacted].
    
On review, our records show that [redacted]. [redacted] enrolled in the DOUBLEDAY BOOK CLUB on October 6, 2013.  [redacted]. [redacted]’s membership was established as an “online membership.”  Members who select this method of communication receive an email each month, announcing the Featured Selection with a specific “reply by” date.  Unless we receive a response declining the Featured Selection by the specific date, we send the Featured Selection automatically. 
 
[redacted]. [redacted] also selected the credit/debit card payment method, which authorized us to apply all future orders and charges, including Featured Selections, to the [redacted] card she provided.
 
Since we have no record of receiving a response from [redacted]. [redacted], on May 3, 2014 we automatically shipped the Featured Selections, NYPD Red 2 and I’ve Got You Under My Skin to the address on file, [redacted] and charged $44.46 to the [redacted] card on file.
 
On June 2, 2014, we issued a $44.46 refund to [redacted]. [redacted]’s [redacted] card for this shipment.
 
With regard to the 2 remaining books that are part of [redacted]. [redacted]’s enrollment order, please note that we charge our members’ credit cards at the time we process shipments.  Since [redacted]. [redacted] deleted her credit card from her account, we were unable to process that shipment.  [redacted]. [redacted] may contact me directly at the number noted below and I will be happy to assist her in ordering those 2 selections.
 
We regret that [redacted]. [redacted] experienced a delay in resolving this matter; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My wife and I are grateful for your assistance in this matter. 
Regards,
[redacted]

December 10, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].Please assure [redacted] that
her Club has been closed with a zero balance. 
We have also removed [redacted]’s name, address, and email address from
our...

solicitation lists.  We trust this resolves [redacted]’s concerns.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

December 2, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID # [redacted]
[redacted]
ONE
SPIRIT BOOK CLUB Account # [redacted]
                [redacted]
                [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted] her
ONE SPIRIT BOOK CLUB account has been closed with a zero balance. We have
removed [redacted]’s name, address and email address from our solicitation
lists.
We trust this resolves [redacted]’s inquiry.
You may contact me at ###-###-####
with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The full amount was refunded to me, and I thank the Revdex.com for helping me to come to this resolution.  
Sincerely,
[redacted]

March 11, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
Account #[redacted]
P.O.
Box [redacted]
Rociada,
NM [redacted]
Dear [redacted]:
I am responding to the
follow-up inquiry your office forwarded for [redacted].
This will confirm that we
have not placed [redacted]’s account or information with a collection agency.
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your kind service.
Regards,
[redacted]

October 8, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
  CRAFTER’S
CHOICE BOOK CLUB Account #[redacted]
              [redacted]
              [redacted]
Dear [redacted]:
I am responding to the inquiry your office forwarded for Mrs.
Kinstler
On review, our records show that [redacted]’s enrollment
order is currently in process and cannot be cancelled at this time. We are sending
[redacted] a pre-paid postage label so that she can return the shipment to
us once she receives it.
Once we receive the return shipment we will refund all
charges, cancel [redacted]’s membership and close her Club account.
We regret that [redacted] did not wish to continue her CRAFTER’S
CHOICE BOOK CLUB membership; we trust this resolves her concerns.
You may contact me at ###-###-#### with any
questions. You may also send an e-mail to [email protected].
Sincerely,
Kaitlynne G[redacted]
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although, I believe this company still lacks quality customer service I have received (on 3/28/2014) the product requested and have received correspondence from the company the account has be closed as requested. My requests in the initial complaint have been met. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 2, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID # [redacted]
[redacted]
CRAFTER’S
CHOICE BOOK CLUB Account #[redacted]
                [redacted]
                [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted] that
we have adjusted her account balance to reflect the [redacted] payment she has
made.  Also, this will confirm that we
have cancelled [redacted]’s membership.
As an accommodation, we would
like to provide [redacted] with the 4th book she selected during
enrollment at no charge.  [redacted]
may call me directly at ###-###-#### to place her order.  If the book [redacted] originally selected
is no longer available, she may choose another book.  Once the order has been processed, we will
close [redacted]’s CRAFTER’S CHOICE BOOK CLUB account.
We certainly regret that [redacted]’s experience with her order and our Customer Service representatives
was unsatisfactory; we trust this resolves her concerns.
You may contact me at ###-###-####
with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]