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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
If I should start receiving bills for this again (as has already happened) I will file another complaint.
Regards,
[redacted]

September
17, 2014
[redacted]
class="normal">RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]  
 [redacted]
 [redacted] (Account Holder)
 CHILDREN’S BOOK OF THE MONTH CLUB Account # [redacted]
 [redacted]
 [redacted] 
Dear [redacted]:
I am
responding to the inquiry your office forwarded for [redacted] regarding [redacted]’s CHILDREN’S BOOK OF THE MONTH CLUB account.
Upon
review, our records show that on July 8, 2014, we sent a letter, via mail,
advising [redacted] that the book she ordered, Peek Inside the Zoo, was
on back order.  We offered [redacted]
the option of cancelling the order as we were unsure when we would receive it
in stock.  We subsequently cancelled the
order when stock was not received.
Please
assure [redacted] and [redacted] that we have not applied any charges to the
credit/debit card on file for this order. 
We only apply a charge to a card when we process an order for shipment.
Since
[redacted] is not an authorized account holder, we are unable to close this
account without [redacted]’s confirmation. 
[redacted] may contact me via phone or email (per the contact
information below) to authorize cancellation. 
We
regret that [redacted] and [redacted] were unable to obtain information
regarding this order through our Customer Service department and that they
experienced a delay in resolving their concerns.
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
Sincerely,
Kaitlynne
G[redacted]
Correspondence
Specialist
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
The 800# provided in the latest reply is from the Collection Agency referenced in my previous reply. Science Fiction Book Club did knowingly forward this complaint to a Collection Agency. I cannot accept their reply.Regards,[redacted]

April 12, 2016
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
SCIENCE
FICTION BOOK CLUB Account #[redacted]
Maryland
Heights,...

MO [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
We have processed a refund in
the amount of $27.98 to [redacted]’s [redacted] account.  Please assure [redacted] that his SCIENCE
FICTION BOOK CLUB account is now closed with a zero balance.
[redacted] may disregard any
future communications he might receive from the Club.
Please let [redacted] know
that, as he requested, a representative from our corporate office will contact
him directly to discuss his recent membership experience and his concerns.
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

March 19, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re: Revdex.com Complaint ID [redacted]
       [redacted] - [redacted]
       BLACK EXPRESSIONS BOOK CLUB Account #[redacted]
    ** [redacted]   
   [redacted]    
Dear **. [redacted]:
I am responding to the inquiry your office forwarded for [redacted].
    
Upon review, our records show that [redacted] enrolled in BLACK EXPRESSIONS BOOK CLUB on January 1, 2014.  We were unable to successfully charge [redacted]’s enrollment order to the [redacted] card she provided.
We have closed [redacted]’s BLACK EXPRESSIONS BOOK CLUB account with a zero balance.  We have also removed [redacted]’s name, address and email address from our solicitation lists.
We trust this resolves [redacted]’s concerns.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

July 16, 2014
 
 
**. [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
      
[redacted]
      
BOMC2 Account #[redacted]
    [redacted]   
   
[redacted]
      
Dear **. [redacted]:
 
I am responding to the follow-up inquiry
your office forwarded for **. [redacted].
 
On July 14, 2014, we refunded the
duplicate charge of $9.95 to **. [redacted]’ card ending in [redacted].  **. [redacted]’ BOMC2 account currently has a zero
balance.
 
We
regret any inconvenience this caused **. [redacted].
 
You
may contact me at ###-###-#### with any questions. You may also send
an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 

I previoyusly made a complaint about the customer service at this company and got the following in response: September 30, 2014 [redacted] Revdex.com 1337 N. Front St. Harrisburg, PA 17102 Re: Revdex.com Complaint ID [redacted] RHAPSODY BOOK CLUB Account # [redacted], CT [redacted] Dear [redacted]: I am responding to the inquiry your office forwarded for [redacted]. We regret that [redacted] experienced difficulty obtaining information about the status of her orders from our Customer Service representatives. On review, our records show that three of the items [redacted] ordered - Air Bound, The Hexed and Crave the Night – were shipped to her and paid via [redacted] ($41.97). We have tracked the shipment and confirmed that it was delivered to the USPS in [redacted], CT. [redacted]’s order for Ash and The White Magic Five & Dime was cancelled. These selections have not been billed to [redacted]’s [redacted] account. [redacted]’s orders for The Prophet and The Rule Breaker were also cancelled. We trust this resolves [redacted]’s concerns. You may contact me at [redacted] ext [redacted] with any questions. You may also send an e-mail to [email protected]. Sincerely, Kaitlynne G[redacted] Correspondence Specialist. Email: [email protected] I have since been mailed three books I did not order AND I also received The Prophet, which as you can see from above, was supposedly cancelled. I have checked no for all of the books that they try to auto ship so I should not have received the three that I did and I also should not have received The Prophet as it states above that the order was cancelled. Am I also now going to receive the other part of the cancelled order and the other order that was cancelled? I donot want anything more from this company at all.

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Desired Settlement / Outcome
Desired Settlement:



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Desired Outcome:


I do not want to be a member of this fraudulent book club any longer and I want to be able to return the books that they are trying to bill me for. I refuse to pay for things I did not ask for.




This is my third complaint about this company. After my first complaint I was contacted by a Kaitlynne G[redacted] who left me one voice mail message. I have since tried to contact her at the phone number she provided me on that voice mail and the number, [redacted] goes to "Mercantile Adjustment Bureau" stating that they were calling due to collections. I entered the extension [redacted] that she left on the voice mail and every single time that I called I received a busy signal. I then received a letter through the Revdex.com from Ms. G[redacted] who at the bottom has the same phone number but with a different extension, [redacted]. That extension also was busy on every single occasion that I called. I have not had any closure from any of my claims from this company have have not been in contact with anyone from the company wither even though they keep sending me things that I did not order and things that they themselves, even in the letter through the Revdex.com, said that were canceled even though Idid receive it in the mail weeks later...

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Desired Settlement / Outcome
Desired Settlement:



select



Desired Outcome:


I need to be able to speak to someone at this company who can help me close my account, return unwanted merchandise, and end all ties with this company.



Regards,
[redacted]

April 21, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       HOMESTYLE BOOK CLUB Account #[redacted]
    [redacted]      
    [redacted]
      
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
    
Please assure **. [redacted] that we have mailed a refund check for $78.17 to his address noted above.  **. [redacted]’s Club account will remain open and active unless we receive instructions from him to cancel his membership.
 
We regret that **. [redacted]’s experience with our Customer Service department was unsatisfactory.  We apologize for any inconvenience we caused **. [redacted].
 
We trust this resolves **. [redacted]’s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have requested another book using my Bonus Points and have already received this book. Thank you.
Regards,
[redacted]

December 1, 2014
Dear [redacted]:I am responding to the
follow-up inquiry your office forwarded for [redacted].We have spoken with [redacted]
and advised her that we have processed a refund check in the amount of $40.05.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],
Brooke K
Correspondence Specialist

January 26, 2016
[redacted]
Revdex.com
class="MsoNormal">1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
Richard
Barido
LIBRARY
OF SCIENCE BOOK CLUB Account #[redacted]
[redacted]
Friendswood,
TX [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted] that
we have issued credits totaling $107.92 to his LIBRARY OF SCIENCE BOOK CLUB
account, as described below:
 
Invoice:                 [redacted]                                   ...⇄ Invoice:                 [redacted]
Date:                      7/3/2015                                    ...⇄ Date:                      7/7/2015
Titles:                    Faith Versus Fact                                 Titles:                    Humankind
                                The Story of Science                                    �...⇄ 10%
Human
Amount:                $51.46                                     ...⇄ Amount:                $50.46
 
We have also removed 2 lates
charges at $3.00 each, totaling $6.00, which were added to the account on
October 22, 2015 and November 19, 2015. 
With regard to the change in
our Club name, we notified our SCIENTIFIC AMERICAN BOOK CLUB members of the
change in January 2015 via announcements in our catalogs and via email.  Since our records show that [redacted] selected
email as his primary method of communication, he should have received our email
notification to members dated January 26, 2015 announcing
the change. 
[redacted]’s account is now closed
with a zero balance. [redacted] may disregard any future communications he
might receive from the Club.
In addition, [redacted]’s
name, address, and email address have been removed from our solicitation lists.
We trust this resolves [redacted]’s
concerns.
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

July 15,
2014
 [redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
DOUBLEDAY LARGE PRINT BOOK CLUB
Account #[redacted]
 
Dear **.
[redacted]:
 
I am
responding to the inquiry your office forwarded for **. [redacted].
 
On July 10, 2014, we removed the
charge of $28.16 from **. [redacted]’s DOUBLEDAY LARGE PRINT BOOK CLUB account
for Gone by James Patterson. **. [redacted]’s account now reflects a zero
balance.
 
We
regret **. [redacted] experienced a delay in obtaining this account credit; we
trust this resolves her concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist
Email: [email protected]

June 23, 2015
Dear [redacted]:This is in response to the follow-up inquiry your office forwarded for [redacted].We have reviewed all correspondence among the Revdex.com, [redacted] and ourselves with regard to [redacted]’ inquiry.Please be advised that we have no further information to provide with regard to this matter. We consider this matter to be closed.Should you have additional questions, you contact me at ###-###-####.Sincerely,Rachel H
Correspondence Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com
After months of calls, and two complaints to you, I finally received a check. Thank you Revdex.com!
Regards,
[redacted]

March 12, 2014
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       BLACK EXPRESSIONS BOOK CLUB Account# [redacted]
    [redacted]     
    [redacted]
Dear [redacted]:
I am responding to the inquiry your office forwarded for **. [redacted].
    
According to our records, **. [redacted] has already purchased the six books necessary to fulfill his Club purchase commitment.
Please assure **. [redacted] that we have updated his BLACK EXPRESSIONS BOOK CLUB account to reflect that his commitment has been completed.
**. [redacted] may contact me directly at ###-###-#### to redeem his offer for Buy 1 book, Get one free.
We trust this resolves **. [redacted]’ concerns.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

November 11, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].Please assure [redacted]
that we are processing refunds in the amounts of $59.95 and $58.45, totaling
$118.40, to her [redacted] account.  We are also...

reversing the
credits that were previously applied to [redacted]’s MYSTERY BOOK CLUB
account and closing the account with a zero balance.We are unable to honor [redacted]’s
request for payment of interest.  We
regret that [redacted] experienced difficulty obtaining her refund; we trust
this resolves her concerns.You may contact me at
###-###-#### with any questions. You may also send an e-mail to [email protected],Brooke KCorrespondence Specialist

[redacted]

class="**oNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       BLACK EXPRESSIONS BOOK CLUB Account #[redacted]
      [redacted]
       [redacted]
      
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
 
Upon review, our records show that when **. [redacted] enrolled in BLACK EXPRESSIONS BOOK CLUB her account was not created in our system.  This was not an error on **. [redacted]’s part, but an error that occurred with our systems.
 
When members place an order, we place an authorization on the credit card to ensure that the credit card will accept the actual charge. The charge is not processed until the order is shipped. Since the order was canceled and never processed, the authorization that was placed on **. [redacted]’s credit card was voided.
 
In addition to canceling **. [redacted]’s order, we have waived the membership commitment for this account and closed the account with a zero balance. 
 
We trust this resolves **. [redacted]’s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

March 5, 2014
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[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       DOUBLEDAY BOOK CLUB Account# [redacted]
    [redacted]      
    [redacted]
      
Dear [redacted]:
I am responding to the inquiry your office forwarded for **. [redacted].
Upon review, our records show that **. [redacted] enrolled in DOUBLEDAY BOOK CLUB on April 21, 2013. When he enrolled, he agreed to purchase 3 books at regular Club price within one year of enrollment.
 
Included in the terms of membership for DOUBLEDAY BOOK CLUB, as well as in the Member’s Corner section of each Catalog **. [redacted] receives, is the following language: “Each book or set you buy with a purchase price over $9.98, excluding shipping and processing and applicable taxes, counts as one unit toward fulfilling your purchase commitment. Qualifying sets count as one credit.”
Accordingly, our dual Featured Selections -consisting of a set of books -count as one credit towards the membership commitment.
                As a courtesy, we have marked **. [redacted]’s Club account as “membership commitment completed.”
We trust this resolves **. [redacted]’s concerns.
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

December 17, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].Please assure [redacted]
that her DOUBLEDAY BOOK CLUB account has been closed with a zero balance. [redacted]’s
outstanding purchase commitment has...

also been waived; her account was marked as
“commitment complete.”[redacted] may receive
up to two additional mailings from the Club; she may disregard them as they
were already in process prior to closing her account.We trust this resolves [redacted]’s concerns.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist