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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am sending an update that, after submitted the requested documents via email and the Revdex.com website, we re-sent the requested financial documents via fax, per the business's request that the documents ONLY be submitted via fax The attached document is a copy of the faxed documents, which were sent to Kaitlynne at the fax number provided (716-929-8204) Please note that the documents are clear, there is no highlighting on the documents that could obscure the requested information The relevant information has been bolded to make sure that the relevant information is easy to locate and read
Regards,
Kristin Dieng

January 6,
*** *** ***
">Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID #***
*** *** ***
DOUBLEDAY
BOOK CLUB Account #***
*** *** *** **
Everett, WA ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
On review, our records show
that the current balance on *** ***’s DOUBLEDAY BOOK CLUB account is
$148.38. Please assure *** *** that
we have issued a credit to her account in that amountWe also processed
previous credits; the account now reflects a zero balance
In addition, *** ***’s
account has been changed to our Member’s Choice plan*** *** will continue
to receive Director’s Selection announcements, but she no longer needs to reply. We will not ship anything to *** ***
automatically
We trust this resolves *** ***’s concerns
If you have any additional
questions or concerns, you may reach me by phone at ###-###-#### or you may
email
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

December
23, Dear *** ***:I am responding to the inquiry
your office forwarded for *** ***.On review, our records show
that on May 5, 2014, we placed a pre-authorization on *** ***’s credit card for
his order of Blackberry Pie MurderWhen we shipped this
selection to
*** ***, we billed the charge of $to his Club account rather than
applying the charge to his credit card.
We have applied a credit of $to *** ***’s Club account.On October 21, 2014, we
shipped a Featured Selection to *** *** automatically since we did not
receive a response from him declining the selection. We applied the charge of $to *** ***’s credit card ending in ***As a courtesy, we processed a $
refund to *** ***’s credit card.We have cancelled *** ***’s
Book Club account and waived his outstanding purchase commitment. The refund to his credit card has been
processed successfully and we have closed the Club account with a zero balance
and removed *** ***’s credit card information from our records. We have also removed *** ***’s name,
address and email address from our solicitation lists.We trust this resolves *** ***’s concerns.You may contact me at
###-###-#### with any questionsYou may also send an e-mail [email protected],Rachel HCorrespondence Specialist

September
16, Dear
*** ***:I am
responding to the inquiry your office forwarded for *** ***.Please
assure *** *** that we are processing refunds to the following credit cards
in the following amounts:*** card ending in ***: $for the cooler tote*** card ending in ***: $for booksWe
regret that *** *** experienced a delay in receiving his refunds; we trust
this resolves his concerns.You
may contact me at ###-###-#### with any questionsYou may also send
an e-mail to [email protected],Kaitlynne G
Correspondence
Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The damaged titles are Childhood's End # *** and Star Trek VS DCT #***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The resolution is satisfactoryHowever, I recommend that communication and accuracy be improved greatly.Also, I have just received an email re this month's selectionsI assume this was already in process and will not happen again
Regards,
*** ***

June 25,
face="Times New Roman">*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID#
***
*** ***
CHILDREN'S BOOK OF THE MONTH CLUB
Account #***
*** ** *** *** *** *** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for ***
Upon review, our records
indicate that a CHILDREN'S BOOK OF THE MONTH CLUB account was opened in **
***’s name on August 14, We shipped an enrollment order to the
address on the account (*** ** *** ***, *** *** ** ***)
and billed $to the account
When we did not receive payment
for the enrollment order, we added two late charges, at $each, to the
account in accordance with our delinquent payment policies
The purchase commitment
associated with this membership was to buy books at regular Club price within
year of enrollment. When the purchase
commitment was not fulfilled within the specified time period, we added a
charge of $to the account. This
amount represents the cost of the books remaining in the purchase commitment,
plus shipping and processing charges and applicable tax
We sent several letters to
the address noted above regarding the unpaid balance. When the account balance remained unpaid, we
placed the debt in collections. We
subsequently sold this account to *** *** *** *** (*** ***)
Though we are not the creditor of record, we have
contacted *** *** on ***’s behalf.
*** *** assures us that they have closed the account and have taken
steps to remove any adverse information from ***’s credit
report. If *** would like to
contact *** *** directly to confirm the disposition of the account, he may
contact them at:
*** *** *** ***
** *** ***
*** ** ***
###-###-####
We trust this resolves **
***’s concerns.
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to
[email protected].
Sincerely,
*** ***
Correspondence
Specialist
Email: [email protected]

February 9,
Ms***
***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
Kristen
***
QUALITY
PAPERBACK BOOK CLUB Account #0***
*** *** *** ***
Williams,
IN 47470-
Dear Ms***:
I am responding to the inquiry
your office forwarded for Ms***
On review, our records
indicate that a QUALITY PAPERBACK CLUB account was opened in Ms***’s name on
August 11, The address on the account is the same as the address noted above. If Ms*** would like to receive a full
account history, we would be happy to send her one
Please assure Ms*** that we
have closed the account with a zero balanceWe have also removed Ms***’s
name, address, and email address from our solicitation lists. Ms*** may disregard any communications she
receives from the Club
We trust this resolves Ms
***’s concerns
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
***
Sincerely,
Rachel Hoff
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

May 12,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
HISTORY
BOOK CLUB Account #***
** *** ***
Naples,
FL ***
Dear
*** ***:
I am responding to the inquiry
your office forwarded for *** ***
Please assure *** *** that
we have issued credits in the amount of $to his HISTORY BOOK CLUB
account. That amount represents the
return of the selection noted below, plus late charges
Invoice: ***
Date: 8/16/
Title: The Invisible Bridge
Amount: $
*** ***’s account is closed
with a zero balance*** *** may disregard any future communications he might
receive from the Club
We trust this resolves *** ***’s concerns
If you have further questions,
you may contact me by phone at ###-###-#### or you may send an email to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
What a hot mess! Their claim that they responded to my order on March stating that the credit card would not work is inaccurateI did not place my order until April 2; I have the verification email on that dateNothing more was shared with me re my credit cardIn fact, I did not use the old credit card for that order; I used *** instead, and that transaction has been on hold with *** since April In addition, I just tried to log into my account and received a message that it did not existThis is truly frustrating
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I find it satisfactory if I receive the shipment in a timely matter I will wait two more weeks before taking further action as it has already been more than a months time since I placed the order
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I gratefully accept this resolutionThank you very much for your assistance with this matter
Regards,
*** ***

April 22,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
HISTORY BOOK CLUB Account #***
*** * *** *** *** **
*** ** ***
Dear *** ***:
I am responding to the follinquiry your office forwarded for ***
Upon review, our records show that on April 3, 2014, we refunded $to ***’s *** account and that the refund was received by the *** account holder on April 16, The email address associated to the *** account in question is ***
***’s HISTORY BOOK CLUB account remains closed with a zero balance
Unless *** has additional concerns, we believe this matter has been resolved
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

September 16,
*** *** ***
Revdex.com
class="MsoNormal">NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
SCIENCE FICTION BOOK CLUB Account# ***
*** *** ***
*** *** *** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
We
have reviewed *** ***’s account and note that we do not have any record of
receiving her requests to cancel. Please
assure *** *** that her SCIENCE FICTION BOOK CLUB account has now been
cancelled
Since
the account was open and active in our system, our records show that we shipped
two Featured Selections to *** *** when we did not receive responses from her
declining the shipments [Like a Mighty Army/The Emperor’s Blades
(March 14, 2014: $42.46); The Martian/Stolen Crown (August 4,
2014: $39.46)]When we did not receive payment for these shipments, *** ***’s account reflected an unpaid balance of $ We added two late charges,
at $each, to the account on February 19, and July 10, 2014, bringing
the total balance to $
With
regard to other late charges applied to *** ***’s account, our records
indicate that we applied three late charges, at $each, on November 26,
2013, December 12, and December 27, 2013.
Those late charges, totaling $9.00, were removed from the account on
December 10, ($3.00) and January 20, ($6.00).
Our
records show that on June 27, 2014, we received a check from *** *** in the
amount of $to pay for the order that we were unable to process via
PayPal
As
noted above, we have cancelled *** ***’s Club account. After removing the balance of $87.92, *** ***’s account has been closed with a zero balance. *** *** may disregard any notices she may
receive from the Club while her account cancellation is in process
Please
assure *** *** that her account was not placed in collections and was not
been reported to the credit bureaus. In
addition, we have removed *** ***’s name, address and email address from our
solicitation lists
*** *** may keep the books she received
We
regret that *** *** experienced difficulty with her Club account; we trust this resolves her concerns
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G***
Correspondence Specialist
Email: [email protected]

April 21,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
THE GOOD COOK BOOK CLUB Account #***
** *** ***
*** *** ** ***Dear ***:
I am responding to the inquiry your office forwarded for ***
Please assure *** that we have issued credits of $and $to her Club account
*** may keep any books she has received, with our compliments
We have closed ***’s account with a zero balance. We have also removed ***’s name, address and email address from our solicitation lists. *** may disregard any communications she receives from the Club
We trust this resolves ***’s concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

June 12,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
CHILDREN’S
BOOK CLUB
*** *** *** **
North
Canton, OH
***
Dear *** ***:I am responding to the inquiry
your office forwarded for *** ***
We are in the process of
researching *** ***’s inquiry and will respond shortly
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

April 2,
MsIda Vaghari
Revdex.com
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint ID ***
*** ***
*** *** *** *** ***
** *** ***
*** ** ***
Dear *** ***
*
I am responding to the inquiry your office forwarded for *** ***
Please assure *** *** that we have issued a $credit to her Club account. We have also removed *** *** name and address from our solicitation lists. *** *** may disregard any communications she may receive from the Club
We trust this resolves *** *** concerns
You may contact me at *** *** *** with any questionsYou may also send an e-mail to ***
Sincerely,
Chelsea A***
Correspondence Specialist
Email* ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Their made an other unauthorized debt attempt on my bank card for an additional $14.95. This makes total of $they seekingMy bank has been my documentation and is well aware or Mystery Guild illegal actions
Regards,
*** ***-***

"">March 5,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
BLACK EXPRESSIONS BOOK CLUB Account# ***
*** *** ***
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for ***
We have closed ***’s BLACK EXPRESSIONS BOOK CLUB account with a zero balance
We trust this resolves ***’s concerns. We thank her for her patronage
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***