Bookspan

March 17,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
Janet
Leigh Andrews
DOUBLEDAY
BOOK CLUB Account #***
*** *** *** ***
Clearlake
Oaks, CA ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
We are processing a refund
check in the amount of $to be mailed to *** ***
This will also confirm that
*** ***’ account has been closed with a zero balance
We regret that *** ***
experienced difficulty in resolving her concerns
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]
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Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

August 17, 2017*** *** ***Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)K StNW, 10th FloorWashington, DC 20005-3404RE: Revdex.com Complaint ID *** *** *** *** *** ***s *** ***
*** Chicago Illinois *** Dear *** ***:By way of background, *** ***S book club ceased operations in 2014.To address concerns reported, we have researched our records and have not located a *** ***S account for MsTanika StevensBased on the age of the account (the description indicated that the debt was from 2007), it is possible that the account was deleted from records in the course of business. With regards to a civil suit referenced by *** ***, please note that neither Bookspan nor *** ***S book club has commenced a civil action against *** ***Nor would they have reported *** ***’s account to a credit reporting agency, as this was not the company’s practice. *** ***S did sell certain accounts receivables to third partiesOnce a receivable was sold, Bookspan/*** ***S book club would no longer be the creditor of recordThe third party purchaser of the account would undertake to collect any open balance.One suggestion is that *** *** request a copy of her credit reportIf Bookspan or *** ***S book club is listed as a creditor, we would ask that she please let us knowWe will certainly as a courtesy, in such instance, follow up with the credit reporting agency to update the record and advise that the debt should be removed.If you have further questions, you may contact me by phone at : ###-###-####.Sincerely,Jason B***Correspondence SpecialistPhone: ###-###-####Fax: ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
this is falseit is now april 17th and I still have not received my refundI called again on monday and was advised that the process didn't start until april 11th and I would have to wait yet another 3-business daysI will caryl again tomorrow as tomorrow will be the end of ANOTHER fifth business day

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I received the refund check (FINALLY!) on 4-2-14. However, what is still outstanding is the confirmation that my membership in the club is cancelled.The person responding to you said yes but I received another solicitation on 4/which will be sending me a book selection unless I respond by 4/25.As part of this whole annoying hassle I wanted to have my account closed and received no more mailings. This has not been done obviously.In a separate email I scanned the mailing and sent it to you. Please send it back to your contact and have them confirm that no more mailings, or books, will be sent.Then I will be satisfied
Regards,
*** ***

August 3,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ** ***
CHILDREN’S
BOOK CLUB Account #***
*** *** *** ***
*** *
Newark,
NJ *** [Address on account]
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
On review, our records do not
show that *** ***s CHILDREN’S BOOK CLUB account was canceled.
We have issued the following
credits to *** ***’s account:
Invoice: *** Invoice: ***
Date: 5/7/2015 Date: 6/25/
Titles: Rodeo Red Titles: How
to Read a Story
Peace is an Offering Sofia’s
Magical World
Amount: $36.87 Amount: $
Invoice:
Date: 7/7/
Titles: Dress Me!
Sophie’s Animal Parade
Amount: $35.80 Total
Credit: $
*** ***’s account has
been closed with a zero balance*** *** may disregard any future
communications she might receive from the Club
In addition, we have removed
*** ***’s name, address, and email address from our solicitation list
We trust this resolves Mrs
Gonzalez’s concerns
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

July 1,
***
***
RevDex.com
N
Front St
Harrisburg,
PA
Re: Revdex.com
Complaint ID ***
*** ***
CHILDREN'S BOOK OF THE MONTH
CLUB Account #***
*** *** ***
*** ** ***
Dear **
*** ***:
I am responding
to the follinquiry your office forwarded for ***
We have confirmed that the refund to ***’s card
ending in *** was applied successfully
If the refund has not yet appeared on ***’s card
account, she may contact me directly at the information below for further assistance
You may
contact me at ###-###-#### ext *** with any questionsYou may also send an
e-mail to [email protected]
Sincerely,
*** ***
Correspondence
Specialist
Email: [email protected]

March 10,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** *** ***
DOUBLEDAY
BOOK CLUB
*** *** *** ***
Clearlake
Oaks, CA ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
We were unable to locate a
DOUBLEDAY BOOK CLUB account for *** *** with the information provided in
her complaint
It would be helpful if *** *** could provide her nine digit account number or any other information
that might prove helpful in locating her account.
*** *** may contact me
directly with the information through the phone number or email address listed
belowOnce we receive the additional information, we will address *** ***’
concerns
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

May 21,
* *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
RHAPSODY BOOK CLUB Account #***
*** *** ***
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for ***
Please assure *** that on May 8, 2014, we mailed a refund check in the amount of $to her *** *** address
We regret that *** experienced a delay in receiving her refund check; we trust this resolves her concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

April 8,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
HISTORY BOOK CLUB Account #***
*** * *** *** *** **
*** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for ***
Please assure *** that we have issued a refund of $to her *** account
We have also closed ***’s Club account with a zero balance
We trust this resolves ***’s concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It is sad it could not be handled without the Revdex.com
Regards,
*** ***

September
9,
*** *** ***
RevDex.com
N
Front St
Harrisburg,
PA
Re: Revdex.com
Complaint ID ***
*** ** ***
QUALITY PAPERBACK BOOK CLUB Account #***
*** *** *** **
*** *** ** ***
Dear *** ***:
I am
responding to the follinquiry your office forwarded for *** ***
On review, we found that a
shipment was in process while the cancellation of *** ***’ Club account
was being finalizedPlease assure *** *** that we have removed the charge
for this shipment from her account; she may keep the books with our compliments
We regret that *** ***
experienced a delay in resolving her concerns.
QUALITY PAPERBACK BOOK CLUB account #*** is now
closed with a zero balance
You may
contact me at ###-###-#### with any questionsYou may also send an
e-mail to [email protected].
Sincerely,
Kaitlynne
G***
Correspondence
Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received check for then received another check last week for
Regards,
*** ***

May 7,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** *** ***
CHILDREN’S BOOK OF THE MONTH CLUB Account #***
** *** ***
*** *** ** ***
*** *** (Account Holder)
** ** *** *** *** ** *** (Account address)
Dear ***:
I am responding to the inquiry your office forwarded for *** *** *** on behalf of *** ***
Upon review, our records show that a CHILDREN’S BOOK OF THE MONTH CLUB membership account was established in *** ***’s name on January 20, The address provided for *** *** was *** *** *** *** ** ***
We were provided with a *** card and authorization to apply all shipments and charges to the card. The shipping address provided was ** *** ***, *** *** ** ***
Please assure *** *** *** that we have canceled this account and closed it with a zero balance. We have also removed *** ***’s name and address from our solicitation lists.
We have emailed a postage-paid label to *** for the return of the books
We trust this resolves *** ***s’ concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

August 7,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
DOUBLEDAY
BOOK CLUB Account #***
THE
LITERARY GUILD Account #***
*** *** ***
Las
Vegas, NV ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
We are in the process of
researching *** ***’s concerns and will respond with our findings shortly
If you have any questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

March 25,
*** *** ***
Revdex.com
*** ** *** ***
*** ** ***
*
Re: Revdex.com Complaint ID ***
*** ***
*** *** *** *** *** ***
*** *** *** ***
*** ** ***
Dear *** ***
I am responding to the inquiry your office forwarded for *** ***
We have issued a $credit to *** *** Club accountThis amount represents the following shipments: *** *** * *** ** *** *** *** for $that shipped on November 28, 2013, ** *** ** *** * *** *** for $that shipped on December 9, and *** *** *** * *** for $that shipped on December 23, We also removed late charges at $each
Please assure *** *** that his account was not sent to collections or reported to the credit bureaus
We have closed *** *** *** *** *** *** account with a zero balance and removed his name, address and email address from our solicitation lists
We apologize for any inconvenience *** *** may have experienced; we trust this resolves his concerns
You may contact me at *** *** *** with any questionsYou may also send an e-mail to ***
*
Sincerely,
Chelsea A***
Correspondence Specialist
Email: ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
No refund was ever received from the businessWhen a full refund is in my account, this can be resolved.
Regards,
*** ***

January 20,
*** *** ***
Revdex.com
class="MsoNormal">NFront St
Harrisburg, PA ***
Re: Revdex.com Complaint ID ***
*** *** *** ***
THE
LITERARY GUILD BOOK CLUB Account# ***
DOUBLEDAY
BOOK CLUB Account #***
MYSTERY
GUILD BOOK CLUB Account# ***
*** *** ***
Roanoke, VA ***
Dear *** ***:
I am responding to the
inquiry your ***ice forwarded for *** ***
Please assure *** *** that
we have issued two separate refunds, each in the amount of $42.46, to Ms
Adkins’s credit card for her LITERARY GUILD BOOK CLUB and DOUBLEDAY BOOK CLUB
accountsBoth accounts are now closed with zero balances
In addition, *** ***’s
MYSTERY GUILD BOOK CLUB account has been closed with a zero balance
*** *** may disregard any
communications she receives from these Clubs
We trust this resolves *** ***’s concerns
If you have any additional
questions or concerns, you may reach me by phone at ###-###-#### or you may
email
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

June 25,
face="Times New Roman">*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID#
***
*** ***
CHILDREN'S BOOK OF THE MONTH CLUB
Account #***
*** ** *** *** *** *** ** ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for ***
Upon review, our records
indicate that a CHILDREN'S BOOK OF THE MONTH CLUB account was opened in **
***’s name on August 14, We shipped an enrollment order to the
address on the account (*** ** *** ***, *** *** ** ***)
and billed $to the account
When we did not receive payment
for the enrollment order, we added two late charges, at $each, to the
account in accordance with our delinquent payment policies
The purchase commitment
associated with this membership was to buy books at regular Club price within
year of enrollment. When the purchase
commitment was not fulfilled within the specified time period, we added a
charge of $to the account. This
amount represents the cost of the books remaining in the purchase commitment,
plus shipping and processing charges and applicable tax
We sent several letters to
the address noted above regarding the unpaid balance. When the account balance remained unpaid, we
placed the debt in collections. We
subsequently sold this account to *** *** *** *** (*** ***)
Though we are not the creditor of record, we have
contacted *** *** on ***’s behalf.
*** *** assures us that they have closed the account and have taken
steps to remove any adverse information from ***’s credit
report. If *** would like to
contact *** *** directly to confirm the disposition of the account, he may
contact them at:
*** *** *** ***
** *** ***
*** ** ***
###-###-####
We trust this resolves **
***’s concerns.
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to
[email protected].
Sincerely,
*** ***
Correspondence
Specialist
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The damaged titles are Childhood's End # *** and Star Trek VS DCT #***