Bookspan

February 18,
*** *** ***
Revdex.com
class="MsoNormal">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
DOUBLEDAY
BOOK CLUB Account #***
*** * *** ***
Wellington,
KS ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** *** that we have credited her DOUBLEDAY
BOOK CLUB account in the amount of $45.46.
The account is closed with a zero balance
We trust this resolves *** ***’ concerns
If you have any additional
questions, you may contact me by phone at ###-###-#### or you may email
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have not received the materials for the $charge, therefore I can not return anything.
Regards,
*** ***

January 20,
*** *** ***
">Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ** ***
THE
GOOD COOK BOOK CLUB Account #***
*** *** ***
Somerset, MA ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** *** that
we will be returning six Bonus Points to her Club account. The Bonus Points will be available on
February 7,
We regret the delay *** *** experienced in resolving her concernsWe would like to thank *** ***
for her continued business
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email [email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

June 12,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
CHILDREN’S
BOOK CLUB
*** *** *** **
North
Canton, OH ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
We are in the process of
researching *** ***’s inquiry and will respond shortly
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

May 18,
[redacted]
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID [redacted]
THE
LITERARY GUILD Account #[redacted]
Bear,
DE [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted]
On April 28, 2015, we
notified our LITERARY GUILD members via email about the upcoming changes to
membership and our new Member Credits
program
The Member Credits program provides the member with the option of
purchasing/declining two member credits per month which can be used to purchase
two books of the member's choice from the Club's website. The member credit purchase option works the
same way as the Featured Selection purchase option previously worked - if [redacted] does not wish to purchase the member credits, she will need to decline
them just as she would have declined the Featured Selections if she did not
wish to receive them. [redacted] will receive an email on the 1st
of each month informing her that her credits are available and she will have
until the 10th of the month to decline them if she does not wish to
purchase the credits that month
If [redacted] would like to
learn more about the Member Credits
program, she may call our Member Credits Specialists at ###-###-####
If [redacted] does not wish to
upgrade her membership, I would be happy to discuss some membership options
with her. [redacted] may call me directly
at ###-###-#### and I will assist her personally
We appreciate [redacted]'
patronage and hope she will decide to continue her membership; however, if [redacted] would prefer to cancel her membership, she also may contact me directly
to do so
If you have further questions,
you may contact me by phone at ###-###-#### or you may send an email to
[email protected]
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

December
18,
">
[redacted]
RevDex.com
NFront St
Harrisburg,
PA
Re: Revdex.com Complaint ID #[redacted]
[redacted]
DOUBLEDAY BOOK CLUB Account #[redacted]
[redacted] [redacted]
Brownstown, IL [redacted]
Dear
[redacted]:
I
am responding to the inquiry your office forwarded for [redacted]
We
have reviewed [redacted]'s DOUBLEDAY BOOK CLUB account. Our records indicate we have received the
following payments from [redacted]:
n Payment made on July 22,
in the amount of $was applied to invoice #[redacted] (Natchez
Burning and Live to See Tomorrow) dated May 21,
n Payment made on July 28,
in the amount of $was applied to invoice #[redacted] (The Target)
dated May 30,
n Payment made on August 6,
in the amount of $was applied toward three invoices: invoice #[redacted] dated April
22, 2014, invoice #[redacted] dated June
13, (Field of Prey and Closed Doors), and invoice #[redacted]
dated June 8, (Suspicion Finder and Invisible)The total of
the three invoices is $After applying the payment of $70.05, there was a
remaining balance of $
There
is currently a balance due of $on [redacted] accountThis balance
represents the cost of the following shipments and the balance of $2.64:
n Power Play shipped on July 16,
(invoice #[redacted])
n Close to the Broken Hearted, Terminal City and A
Tap on the Window shipped on July 25, (invoice #[redacted])
n Ghost Ship shipped on July 25,
(invoice #[redacted])
If
[redacted] has any questions regarding the information above, she may contact
me directly at ###-###-####
You
may contact me at ###-###-#### with any questionsYou may also send an e-mail
to
[email protected]
Sincerely,
Brooke
K[redacted]
Correspondence
Specialist
Email:
[email protected]

October 8,
[redacted]
Revdex.com
NFront St
Harrisburg, PA
class="MsoNormal" "margin-left:-.25in">
Re: Revdex.com Complaint ID [redacted]
THE
LITERARY GUILD BOOK CLUB Account #[redacted]
Dear [redacted]
I am responding to the inquiry your office forwarded for [redacted]
On review, our records show that [redacted]'s enrollment
order is currently in process and cannot be cancelled at this timeWe are sending
[redacted] a pre-paid postage label so that she can return the shipment to
us once she receives it
Once we receive the return shipment we will refund all
charges, cancel [redacted]'s membership and close her Club account
We regret that [redacted] did not wish to continue her
LITERARY GUILD membership; we trust this resolves her concerns
You may contact me at ###-###-#### with any
questionsYou may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G[redacted]
Correspondence Specialist
Email: [email protected]

November 7,
"">
[redacted]
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID [redacted]
DOUBLEDAY BOOK CLUB
[redacted].
[redacted]
Dear [redacted]:
I am responding to the inquiry your office forwarded for [redacted]
We have been unable to locate a Club account under [redacted]'s name. We attempted to contact [redacted] by phone to obtain additional information, but we were unable to reach her
In order to assist [redacted], we will need further information. Please have [redacted] - [redacted], provide us with account numbers, as well as any previous addresses or names that may have been on the accounts.
[redacted] may send the information by mail to SMarket Street, Mechanicsburg, PA 17055, or by fax to ###-###-####
We will make every effort to resolve [redacted]'s concerns as soon as we hear from her.
Thank you for your cooperation
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

"">March 4,
[redacted]
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID [redacted]
DOUBLEDAY BOOK CLUB Account #[redacted]
Dear **[redacted]:
I am responding to the inquiry your office forwarded for **[redacted]
Please assure **[redacted] that we have applied a credit of $to her Club account for the December 1, shipment
**[redacted]' Club account reflects a credit balance of $
We regret that **[redacted] experienced a delay in resolving this matter. We trust this resolves **[redacted]' concerns
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

Dear [redacted],
"">Thank you so very much for continuing to monitor my complaint with Mystery Guild (Direct Brands, Inc.).This is to officially notify you that Mystery Guild has refunded the entire $to my [redacted] account, which has in turn credited my credit card. This is wonderful and I appreciate it. This takes care of the first part of my requested settlement with them.As to the second part, to clear my account, that still has not occurred.When I log in to my on-line account with Mystery Guild (Account No[redacted]), they are still showing I owe $119.93 which is incorrect. I actually owed -0- after my $payment through [redacted]. When I returned an incorrect book, they did credit me the $20.99, which they believe left me owing $when I had paid the full amount and should have a credit on-line of $for my next order. Of course, their refund satisfies all the owes and credits, and my account should now show -0- owing.I hope this is not too confusing, but basically, I need my on-line account to show I owe nothing. Mystery Guild's last bill to me dated November 7, for the $threatens to begin adding service fees for my not paying. It would also be great if they could notify me in writing that I owe nothing.I really do appreciate your assistance in this matter which has been ongoing since my original order on 8/29/2013.I look forward to hearing from you

March 10,
[redacted]
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID [redacted]
Account #[redacted]
P.O
Box [redacted]
Rociada,
NM [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted]
Please assure [redacted] that
we have issued a credit in the amount of $to her [redacted] accountThe
account is now closed with a zero balance[redacted] may disregard any future
communications she might receive from the Club
In addition, [redacted]'s
name, address, and email address have been removed from our solicitation lists
We regret that [redacted]
experienced difficulty in resolving her concernsWe thank her for her
patronage over the years
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[email protected]
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

October 8,
class="MsoNormal" "text-indent:-.25in">
[redacted]
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID [redacted]
SCIENCE FICTION
BOOK CLUB Account # [redacted]
[redacted]
Florissant, MO [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted]
Please note that we spoke
with [redacted] directly regarding his SCIENCE FICTION BOOK CLUB account
During our call, we were able
to discuss [redacted]'s full account and payment histories. In addition, we provided an update regarding the
status of his pending orders
We have processed a $refund
to [redacted]'s Club account for one selection, Shifting Shadows
We believe we have resolved [redacted]'s concerns to his satisfaction
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G[redacted]
Correspondence Specialist
Email: [email protected]

December
18,
\
">[redacted]
RevDex.com
NFront St
Harrisburg,
PA
Re: Revdex.com Complaint ID #[redacted]
Account Holder: [redacted]
THE LITERARY GUILD BOOK CLUB Account #[redacted]
Munroe Falls, OH [redacted]
Dear
[redacted]:
I
am responding to the inquiry your office forwarded for [redacted] on behalf
of her mother, [redacted]
Please
assure [redacted] that we have closed her mother's LITERARY GUILD BOOK CLUB
account with a zero balance
We
have also removed **[redacted]'s name and address from our solicitation lists
Please disregard any further communications from the Club
We
trust this resolves [redacted]'s inquiry
You
may contact me at ###-###-#### with any questionsYou may also send an e-mail
to
[email protected]
Sincerely,
Brooke
K[redacted]
Correspondence
Specialist
Email:
[email protected]

October 7,
[redacted]
">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID [redacted]
[redacted]
[redacted] Account # [redacted]
[redacted]
[redacted], LA [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted]
This will confirm that we
have removed [redacted]'s credit card information from our records and that we
have closed the [redacted] account
We regret that [redacted]
experienced difficulty with her [redacted] membership. We trust this resolves [redacted]'s concerns
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G[redacted]
Correspondence Specialist
Email: [email protected]

October 31, 2014
      
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
       [redacted]
RHAPSODY BOOK CLUB Account # [redacted]
              4 Ballahack Rd. #2 Extension
       East
Haddam, CT 06423
Dear [redacted]:
I am responding to the
follow-up inquiry your office forwarded for [redacted].
We have reviewed [redacted]’s account history in detail.  Our
records show the following details with regard to the selections shipped to
[redacted]:
Title


Price


Order Date
/ Ship Date


Status


Air Bound


$12.99


8/19/14 / 9/3/14


Paid


The Hexed


$12.99


8/19/14 / 9/3/14


Paid


Crave the Night


$15.99


8/19/14 / 9/3/14


Paid











Payment received: $41.97


Crave The Night


$16.99, plus shipping &
processing


10/2/14 / 10/9/14


Not paid


Fast Track


$18.49, plus shipping &
processing


10/2/14 / 10/9/14


Not paid


Love Letters


$18.49, plus shipping &
processing


10/2/14 / 10/9/14


Not paid











No payment received: $62.94


Ash








Cancelled


The White Magic Five and
Dime








Cancelled


Heroes Are My Weakness


$18.99, plus shipping &
processing


10/21/14 / 10/23/14


Not paid


Harbor Island


$15.49, plus shipping &
processing


10/21/14 / 10/23/14


Not paid


The Homecoming


$15.49, plus shipping &
processing


10/21/14 / 10/23/14


Not paid









No payment received: $58.94


I have spoken with [redacted] and she indicated that she has not received the October 9, 2014
shipment. We have removed the balance of $62.94 from [redacted]’s Club
account for the October 9, 2014 shipment. 
With regard to the October 23, 2014 shipment, [redacted] indicated
that she received the shipment and returned it to us unopened.  We have removed the balance of $58.94 from
[redacted]’s Club account for the October 23, 2014 shipment.
We are also processing a
refund to [redacted]’s [redacted] account in the amount of $41.97 for the August
19, 2014 order.
 
Please assure [redacted]
that her RHAPSODY BOOK CLUB account has been closed with a zero balance.
You may contact me at
[redacted] ext [redacted] with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

March 24,
Ms[redacted]
">Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID [redacted]
DOUBLEDAY
BOOK CLUB Account #[redacted]
Nacogdoches,
TX 75964-
Dear Ms[redacted]:
I am responding to the
inquiry your office forwarded for Mrs[redacted]
Please assure Mrs[redacted]
that the following credits have been applied to her DOUBLEDAY BOOK CLUB
account:
Invoice: [redacted] Invoice: [redacted] Invoice: [redacted]
Date: 4/23/2014 Date: 6/27/2014 Date: 2/25/
Titles: [redacted] Titles: [redacted] Titles: [redacted]
Amount:$44.46 Amount:$43.46 Amount:$
Invoice: [redacted] Invoice: [redacted] Invoice: [redacted]
Date: 12/3/2014 Date: 12/18/2014 Date: 2/28/
Titles: [redacted] Titles: [redacted] Titles: [redacted]
Amount:$45.46 Amount:$47.46 Amount:$
Invoice: [redacted] Invoice: [redacted]
Date: 1/6/2015 Date: 1/16/
Titles: [redacted] Titles: [redacted]
Untitled – David Baldacci Private
India: City on Fire
Amount:$44.46 Untitled
– November
Amount:$63.94
Total Credits: $
Mrs[redacted]'s account has
been closed with a zero balanceMrs[redacted] may disregard any future
communications she might receive from the Club
We regret that Mrs[redacted]
experienced difficulty in resolving her concernsWe appreciate her past
membership
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[email protected]
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

May 21, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       CRAFTER’S CHOICE BOOK CLUB Account #[redacted]
    [redacted]      
    [redacted]
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted].
    
Please assure [redacted] that on May 20, 2014, we issued a credit in the amount of $49.71 to the [redacted] card ending [redacted].
 
We regret that [redacted] experienced a delay in receiving her refund; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

December 16, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].Please assure [redacted] that
we have closed her DOUBLEDAY BOOK CLUB account with a zero balance.We
regret that [redacted] experienced difficulty with our...

website.  We appreciate her comments as we are
continually taking steps to improve our members’ online experience.We trust this resolves [redacted]’s concerns.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

May 12,
[redacted]
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID [redacted]
HISTORY
BOOK CLUB Account #[redacted]
Naples,
FL [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted]
Please assure [redacted] that
we have issued credits in the amount of $to his HISTORY BOOK CLUB
account. That amount represents the
return of the selection noted below, plus late charges
Invoice: [redacted]
Date: 8/16/
Title: The Invisible Bridge
Amount: $
[redacted]'s account is closed
with a zero balance[redacted] may disregard any future communications he might
receive from the Club
We trust this resolves [redacted]'s concerns
If you have further questions,
you may contact me by phone at ###-###-#### or you may send an email to
[email protected]
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

July 29,
"">[redacted]
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID [redacted]
STEPHEN KING LIBRARY Account # [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted]
Please assure [redacted] that we
have removed the charges for both copies of IT from his STEPHEN KING
LIBRARY account[redacted] may keep the second book he received, with our
compliments
We have unsubscribed [redacted]
from STEPHEN KING LIBRARY; his account reflects a zero balance
We thank [redacted] for his
past patronage and regret that he experienced difficulty resolving this matter
through our Customer Service department.
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
Kaitlynne G[redacted]
Correspondence Specialist
Email: [email protected]