Bookspan

September 29,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
CHILDREN’S
BOOK CLUB Account #***
*** *** *** ***
Dover,
PA
***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
Please assure *** *** that we
have issued the following credits, totaling $142.94, to her CHILDREN’S BOOK
CLUB account:
Invoice: *** Invoice: ***
Titles: Seven Wonders Book 3 Titles: Historical
Animals
Mouseheart The
Keepers
Date: 6/27/2014 Date: 4/23/
Amount: $36.53 Amount: $
Invoice: *** Invoice: ***
Titles: Big Nate Lives It Up Titles: Ratscalibur
Seven Wonders Book 4 Ava
and Taco Cat
Date: 5/8/2015 Date: 5/28/
Amount: $35.47 Amount: $
*** ***’s account is now closed
with a zero balance*** *** may disregard any future communications she might
receive from the Club.
In addition, we have removed
*** ***’s name, address and email address from our solicitation lists
Please assure *** *** that
we have not placed her account in collections, nor have we reported this account
to the credit bureaus
We regret that *** ***
experienced difficulty in attempting to resolve her concerns
If you have further questions,
you may contact me by phone at ###-###-####
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

May 18,
*** *** ***
Revdex.com
">NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
*** *** [Account holder]
THE
LITERARY GUILD Account #***
*** *** *** ***
Lafayette,
LA ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
Please assure *** *** that
the LITERARY GUILD account under the name of *** *** has been closed with
a zero balance For the ***’
convenience, we have attached a detailed account history noting all shipments
and payments since September of
This will also confirm that
we have not reported the *** to any credit reporting agency
**and *** *** may
disregard any future communications they might receive from the Club
We trust this resolves *** ***’s concerns. We thank the ***
for their past membership
If you have further questions,
you may contact me by phone at ###-###-#### or you may send an email to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]
Attachment: Account History

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: all they did was repeat their new contract terms to me and to the Revdex.com This is unacceptable I was not able to accept or decline my featured selections unless I ACCEPTED THE NEW CONTRACT TERMS this is not an "upgrade," this is an entirely new deal They agreed years ago to the original terms they themselves set and I agreed to and now, once again, this kind of activity Now I have these two "credits" and of course they want me to "upgrade" my CREDIT CARD I assume so they can charge it!!!!! Why else? This is just outrageous and I refuse to go along with it I want my original terms and procedure How about if I say to them, "oh I know I bought a book but I'm not paying for it those are my new terms" How would that be? But that is what they are trying to do It is just unacceptable Inviting me to quit my membership is exactly what they want since we have been through this kind of thing before In each instance, they legally had to adhere to my original agreement and not change it when it suited them!Thank you
Regards,
*** ***

March 18,
MsIda
Vaghari
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
***
***
CRAFTER’S
CHOICE Account #***
*** *** *** *
Forest
Lake, MN 55025-
Dear Ms***:
I am responding to the
inquiry your office forwarded for Ms***
While our records do not
reflect payments received from Ms*** in October or November of 2013, as a
courtesy we have applied the following credits to her CRAFTER’S CHOICE account:
Invoice: ***1 Invoice: ***
Date: 10/29/2013 Date: 11/15/
Description: *** *** Creative Cables
Collection Description: Window Cats Piece Puzzle
Amount: $15.19 Amount: $
Invoice: *** Invoice: ***
Date: 11/1/2013 Date: 12/
Description: *** *** Creative Cables
Collection Description: Late Fee
Amount: $15.19 Amount: $
Total Credits: $
Ms***’s account is in good
standing and currently reflects a zero balance
We regret that Ms***
experienced difficulty in resolving her concernsWe appreciate Ms***’s continued
membership
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
***
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: ***

0in 0pt" class="MsoNormal">June 24,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ** ***
HISTORY BOOK CLUB Account #***
*** ** *** *
*** ** ***
Dear *** ***:
This is in response to the inquiry you forwarded for *** ***
With the assistance of the Utah Department of Commerce, Division of Consumer Protection, we have made every effort to resolve *** ***’ concerns.
In order to arrive at resolution, we have processed credits totaling $to *** ***’ History Book Club account, removed all late charges and closed the account with a zero balanceWe have also ensured that *** ***’ name and address have been removed from our solicitation lists.
We believe this resolution was conveyed to *** *** by the Utah Department of Commerce
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected]
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

September 23, 2014Dear ***:I am responding to the follinquiry your office forwarded for ***This is to let you know that on September 22, 2014, we sent a refund check in the amount of $to ***, via *** ***. The tracking number for the package is ***. You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected],

December 16,
*** *** ***
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID # ***
Mrs
Lee Mele
Account
Holder: *** ***
QUALITY
PAPERBACK BOOK CLUB Account #***
*** ***
Kenosha, WI ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***’s grandson, *** ***
Please assure *** *** that
we have closed the QUALITY PAPERBACK BOOK CLUB account with a zero balance
We regret that *** ***
experienced a delay in resolving her concerns
You may contact me at ###-###-####
with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
Brooke K***
Correspondence Specialist
Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI do want to add, however, that I don't feel I have any other option than to accept this resolution, which is not receiving my order; there's nothing else I can do - I am not happy with the business's practice of not notifying me after waiting for months that the majority of my order "isn't available." Further, the books that I've been offered to purchase now as "replacements" are not at the same price as the books in my original order
Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you very much!!
Regards,
*** ***

February 17,
Ms***
***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
CRAFTER’S
CHOICE BOOK CLUB Account #***
*** *** ***
Norwich,
OH 43767-
Dear Ms***:
I am responding to the inquiry
your office forwarded for Mrs***
Please assure Mrs***
that we have removed the late fees which had been added to her CRAFTER’S CHOICE
BOOK CLUB accountThe account currently reflects a zero balance
In addition, we have removed
Mrs***’s name and address from our solicitation lists
With regard to the return for
which Mrs*** did not receive credit, we will need additional information
in order to research her claimIt would be helpful if Mrs*** could
provide the title of the returned item, the date of the return, the cost of the
item, and an invoice number, if available
If Mrs*** would like to
cancel her account, she may do so by contacting me directly at the phone number
noted below; however, we hope Mrs*** will remain a member of the Club
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
***
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: ***

May 12,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
THE
LITERARY GUILD Account #***
Rockwell Terrace
Kingston,
NY
***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
Please assure *** ***
that his LITERARY GUILD account has been closed*** *** may disregard
any future communications he might receive from the Club
In addition, we have removed
*** ***’s credit card information from our database
We trust this resolves *** ***’s concerns
If you have further questions,
you may contact me by phone at ###-###-#### or you may send an email to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

January 26,
Ms***
***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
*** ***
BOMC
Account #***
*** *** ***
Douglasville, GA 30135-
Dear Ms***:
I am responding to the
inquiry your office forwarded for Ms***
Please assure Ms*** that
we emailed a return label to her email address (***) today
We have canceled Ms***’s
BOMCaccount and removed all late charges.
Once we receive the returns, we will credit the account and close it with
a zero balance
We trust this resolves Ms
***’s concerns
If you have any further
questions, you may reach me by phone at ###-###-#### or you may email
***
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Email: ***

June 20,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** *** ***
BLACK EXPRESSIONS BOOK CLUB Account# ***
*** *** *** ***
*** *** ** ***
Dear *** ***:
I am responding to the inquiry your office forwarded for ***
Upon review, our records show that on April 15, 2014, we issued refunds to ***’s credit card ending in *** for $and $On April 19, 2014, we issued another refund to the card for $ We have received confirmation that those refunds were successfully applied
On June 12, 2014, we mailed a check for $to *** to reimburse her for the overdraft fees she incurred.
We regret that *** experienced a delay in obtaining her refunds; we trust this resolves her concerns.
You may contact me at ###-###-#### with any questionsYou may also send an e-mail to [email protected].
Sincerely,
*** ***
Correspondence Specialist
Email: [email protected]

September 23, Dear *** ***:I am responding to the
follinquiry your office forwarded for *** ***.This is to let you know that
on September 22, 2014, we sent a refund check in the amount of $to *** ***, via *** ***. The tracking
number for the package is ***.You may contact me at
###-###-#### with any questionsYou may also send an e-mail to [email protected],Kaitlynne G
Correspondence Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I would just like to make it clear, that there were NUMEROUS pre-authorizations and $was not the only amount I was ACTUALLY charged as their letter states. This mess went on over weeks, with each employee of Rhapsody telling me different things, when all I attempted to do in the first place was cancel one order and place another order correctly. I dealt with their customer service representatives for a month and no one there could understand all of the pre-authorizations (at least four, all in different amounts!) and I was sent TWO copies of dark lycan and charged for each. However, I was contacted directly by the company who promised me that my card information has been deleted and that the notes under my account were very confusing and as such, they were sorry and would fulfull my commitment to both Rhapsody and Double Day Book CLubs. I have been assured that I will be charged no further amounts and that I will not receive feature selections to reply to any longer either. This is an acceptable resolution to me at this time as I got to the point that I just wanted it to stop and be done with these "clubs"!!!! I do feel EXTREMELY STRONGLY that this business needs to improve their buisness practices A HUNDRED FOLD, as even before this entire mess came about, I would have issues with them nearly every purchase I made wherein I thought I paid for the item only to find out that my payment "expired" and so they had to take the payment again at a later date when I thought they had received my payment weeks earlier. It is unacceptable that customers attempt to pay them at a time when they have the money and the company does not immediately collect payment but lets it "expire" and then charges their customers a balance that will then be confusing to the customer or cause problems with the customer's bank account when RHapsody book club takes their payment at some random, later date!!! This company is also EXTREMELY difficult to reach by PHONE and once you finally do get through ALL The HOLDING! five out of six of their customer service representatives are rude and will literally say that they do not have any answers to your questions and expect this to be satisfactory. I cannot see how this company will continue on succesfully at this rate until they begin conducting proper, honest, good business. Thank you for your helping me to reach a satisfactory resolution as this was literally a nightmare. !
Regards,
*** * ***

August 19, Dear *** ***:
I am responding to the inquiry your office forwarded for *** ***We have reviewed both of *** ***’s accounts and note that on July 28, 2015, we processed two separate refunds of $each to her credit card, for a total refund of $55,*** ***'s LITERARY GUILD account has been closed with a zero balance*** *** may disregard any future communications she might receive from THE LITERARY GUILD*** ***'s DOUBLEDAY BOOK CLUB account is open and in good standing, and reflects a credit balance of $from a previous credit*** *** may use this credit towards future purchasesIf *** *** would prefer to receive a refund check for the credit balance, she may request it by contacting me directly at ###-###-####We appreciate *** ***’s long-time membership and hope she will remain a DOUBLEDAY BOOK CLUB memberOur new Member Credits program provides members with the option of purchasing/declining two member credits per month which can be used to purchase two books of the their choice from the Club’s websiteThe program is more user-friendly and members will no longer receive automatic shipments of Featured SelectionsMembers will receive an email on the 1st of each month informing them that their credits are available and they have until the 10th of the month to decline the credits if they do not wish to purchase them that monthIf *** *** has additional questions regarding our new membership program, she may contact me by phone or call our Member Credits Specialists at ###-###-####Sincerely,
Rachel HCorrespondence Specialist

October 21,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** ***
DOUBLEDAY BOOK
CLUB Account # ***
*** ** *** ***
***
*** ** ***
Dear *** ***:
I am responding to the foll
inquiry your office forwarded for *** ***
This will confirm that we
have processed a $refund to *** ***’s credit card ending in *** for
the selection that was shipped to her but not received
You may contact me at
###-###-#### with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
Brooke K***
Correspondence Specialist
Email: [email protected]

January 6,
*** *** ***
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID ***
*** *** ***
THE
LITERARY GUILD Account #***
** *** *** **
East Kingston, NH ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** ***
that her LITERARY GUILD account is closed with a zero balance
We regret that *** ***
experienced difficulty resolving her concerns
We trust this resolves *** ***’s inquiry
If you have any additional
questions or concerns, you may contact me by phone at ###-###-####You may
also send an e-mail to [email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

December 16,
*** *** ***
class="MsoNormal">Revdex.com
NFront St
Harrisburg, PA
Re: Revdex.com Complaint ID #***
Sarah
LDvergsten
MYSTERY
GUILD BOOK CLUB Account #***
*** *** ***
Duluth, MN ***
Dear *** ***:
I am responding to the
inquiry your office forwarded for *** ***
Please assure *** *** that
we removed the balance from her MYSTERY GUILD BOOK CLUB account and closed the
account with a zero balance.
*** *** may keep the books
she received, with our compliments
In addition we have also
removed *** ***’s name, address and email address from our solicitations
lists
We trust this resolves *** ***’s
concerns
You may contact me at ###-###-####
with any questionsYou may also send an e-mail to
[email protected]
Sincerely,
Brooke K***
Correspondence Specialist
Email: [email protected]

March 17,
*** *** ***
Revdex.com
NFront St
Harrisburg, PA
RE: Revdex.com Complaint ID ***
Janet
Leigh Andrews
DOUBLEDAY
BOOK CLUB Account #***
*** *** *** ***
Clearlake
Oaks, CA ***
Dear *** ***:
I am responding to the inquiry
your office forwarded for *** ***
We are processing a refund
check in the amount of $to be mailed to *** ***
This will also confirm that
*** ***’ account has been closed with a zero balance
We regret that *** ***
experienced difficulty in resolving her concerns
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[email protected]
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]
'font-size:10.0pt'>
Sincerely,
Rachel H***
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]