Bookspan

Review: I was a member of Doubleday Book Club. I paid for books that I am to receive. I contact them around October 2013. Since then I have been getting the run around. I have called this company around 30 time and spoke to just about every manager or supervisor. some of the answers that I have been given, " they have to put me in the system", they have to transfer my order to another department. Some of the customer service reps didn't even know what I was talking about. I wrote a letter to the company, and I have had no response. Every time that I called, I was told to leave my number and someone would contact me. I have not receive one phone call. COULD SOMEONE PLEASE HELP ME.Desired Settlement: At this point, they can keep the books. The customer service is a joke .Just refund my money

Business

Response:

July 30,

2014

RevDex.com

1337 N.

Front St.

Harrisburg,

PA 17102

Re: Revdex.com

Complaint ID [redacted]

DOUBLEDAY BOOK CLUB Account #[redacted]

Dear [redacted]:

I am

responding to the inquiry your office forwarded for [redacted]

Please

assure [redacted] that we are processing a refund in the amount of $40.04,

which represents the amount she paid to fulfill her Club purchase commitment.

We

have closed [redacted]’s account with a zero balance. We regret that [redacted] experienced a delay in resolving her concerns.

You may

contact me at ###-###-#### with any questions. You may also send an

e-mail to [email protected].

Sincerely,

Kaitlynne

G[redacted]

Correspondence

Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Per our conversation, I am writing this regarding my response from the book club. I have not received my refund. I have contacted them and I have not received a phone call.

Regards,

Business

Response:

December 1, 2014Dear [redacted]:I am responding to the

follow-up inquiry your office forwarded for [redacted].We have spoken with [redacted]

and advised her that we have processed a refund check in the amount of $40.05.You may contact me at

###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

Review: I previously asked Doubleday Book Club to cancel my account # and never send me any emails again. They failed to do so regardless my previous request and assurance from them that it was taken care of. I sent a letter to the address below requesting my complete removal from their marketing list and yet I still receive emails from their company. Actually they went even further by billing me for non-requested books when I no longer have a contract with such company.They just recently unlawfully made two non-authorized transaction back to back against my credit card forcing me to report it to the fraud department and canceling my credit card with my bank.I have tried several time to remove my credit card information, my name, opt out from their email list through their website and all attempts failed as they are purposely blocking all actions. Mail Preference ServiceDirect Marketing AssociationP.O. Box 643Carmel, NY 10512Please understand my frustration with this company as I have been wasted a lot of time and effort to resolve this situation.Desired Settlement: I would like all my information to be permanently removed from their website and never receive any promotions or any other information from them. I would like as well to have the last two transaction to be refunded to my account without prejudice. My bank is fighting them but your help will be appreciated as well. Best regards,[redacted]

Business

Response:

October 22, 2013

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

DOUBLEDAY BOOK CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]

I am responding to the inquiry your office forwarded for **. [redacted].

Please note that we have no record of receiving **. [redacted]’s previous request to cancel his DOUBLEDAY BOOK CLUB account and remove his information from our solicitation lists. Since the account remained open and active, we continued to send Featured Selection announcements to **. [redacted].

On October 4, 2013 and October 15, 2013, we shipped the Featured Selections, MISTRESS/BOMBSHELL and W IS FOR WASTED/ROSE HARBOR IN BLOOM, respectively, to **. [redacted] automatically as we have no record of receiving his responses declining these Featured Selections. We applied a charge of $44.46 to **. [redacted]’s [redacted] card on file for each shipment.

As an accommodation, we have issued a credit of $88.92 to **. [redacted]’s [redacted] card. **. [redacted] may keep the books, with our compliments.

Please assure **. [redacted] that his Club account has now been closed with a zero balance. In addition, we have removed **. [redacted]’s name, address and email address from our solicitation lists. **. [redacted] may disregard any further correspondence that he may receive from us while his account closure is being processed.

We have also deleted **. [redacted]’s [redacted] card information from our records.

We trust this resolves **. [redacted]’s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].

Sincerely,

CSA Team Lead

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I did call and spoke to the woman assuring me that my account would be deleted. I wish they did recognize that. But at this point I did get the money back and that is what really matters.

Review: On 8.08.13, I contacted children's book of the month club to find out why my account had not been credited the amount due for return shipments. I was on hold for 18 minutes before a [redacted] finally answered. Was informed that I had to wait 4-6 weeks for returns to be processed. Called again on 8.26.13 because refunds still not processed. Waited on hold for 45 minutes, then their computer hung up on me. Called right back and waited 20 minutes before hanging up. Issues not resolved. I am still owed for my returns and cannot reach customer service. I am owed 37.97 for returns from 7.10.13, and 27.98 for returns on 7.31.13.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my account credited with the monies due me for returns. As I stated before, I am due 37.97, and 27.98 for return books I sent back over 45 days ago.

Business

Response:

September 19, 2013

Review: I have been trying to end my membership with Crafter's Choice since 7/1/2013. I made the first request on their website on 7/1/2013. I recieved an email reply on 7/5/2013 that basically acknowledged my contact but nothing else. This email referred me to a customer service number, ###-###-####. Since I continued to recieve mailings from them, I called this number on 7/31/13 and was assured by the customer service rep that the account was closed. I declined her offer to stay on the rolls without having to make monthly choices. Still, I recieved mailings from them. I have tried to call the customer service number back on numerous occassions since then and been on hold for more than 15 minutes without getting through. Finally, on August 7, 2013, I wrote them a letter requesting they close my account. They still persist in sending me "featured selections" that I have to reply to. At this point, I am clueless about what I need to do to stop these mailings.Desired Settlement: I want them to close my account. This means they stop sending me "featured selections" and send me some kind of notification that my account has indeed been closed. I do not want my account to remain open, even if they stop sending the selections.

Business

Response:

Date Sent: 8/27/2013 12:01:55 PM

August 27, 2013

Revdex.com

1337 N Front St

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

Crafter's Choice Book Club Account # [redacted]

[redacted]

[redacted]

[redacted]

Dear **. [redacted]:

I am responding to the inquiry you forwarded for **. [redacted].

We have canceled **. [redacted]'s Crafter's Choice account #[redacted], as requested.

Please assure **. [redacted] that her account is now closed. **. [redacted] may disregard any additional Club notices that she may receive.

As requested by **. [redacted], we sent a separate letter to her directly confirming the cancellation of her account.

In addition, we have removed **. [redacted]’s name, address and email address from our solicitation lists.

We trust this resolves **. [redacted]'s concerns.

You may contact me at ###-###-#### with any questions. You may also send an e-mail to [redacted].

Sincerely,

Special Services

Email: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Not only is it satisfactory, it is wonderful! Thank you so much!

Regards,

Review: Science Fiction Book Club has went through a website change that is currently filled with bugs. I emailed their customer support inquiring about books that used to be on their website. I never received an email back but on July 8, 2013 I received an email confirming an order that was never place. The order that was placed were the books I inquired the stock levels of but I never gave consent to order those books. I called immediately on July 8, 2013 to rectify their mistake through their customer support. A gentlemen went ahead and cancelled the order the same day. I checked my SFBC account and the order states it has been cancelled and I checked my account today with the status of still cancelled. Two weeks afterwards I called the customer support line because those charges were not refunded. I spoke to a young lady and she stated that the order was shipped but there was nothing she could do for me. After insisting I need to have someone refund me the money that SFBC took without my consent she said she would forwarded my info to someone who will contact me via email to look further. I never received that email and decided to contact SFBC through their facebook page on July 23, 2013. Someone replied to my post on July 25, 2013 asking for my contact information so they can have someone contact me again. I message them my email and my phone number on that same day of July 25 and still have not received any information on receiving my refund.Desired Settlement: I would like to have my money refunded. That is it. I just simply want my money back from an order I did not place through their website or over the phone. After I receive my money, I would like to cancel my membership without having to meet my membership agreement to make up for the time and inconvenience they have caused me.

Business

Response:

August 6, 2013

Review: Company claims I owe payment for merchandise never received.

I have emailed them, I have spent HOUR on hold trying to telephone them.

I never received the shipment, therefore they cannot provide a proof of delivery.

I was deployed at the time they claim I received the goods.Desired Settlement: Unless you can provide proof of delivery, I want the charges reversed and to be informed this has been done.

I cannot believe you are treating a service member in this manner.

Business

Response:

June 28, 2014

Review: We signed up with Crossing book club at the beginning of the year. account started on 1/21/13....$22.38.....received books...transaction dated 1/22/13 on our statement

next charge on 3/6/13...$43.79.....NEVER received books....transaction dated 3/7/13 on our statement....I called and was told they had already shipped and I would have to wait until I received them then refuse/return to sender....then I would get refund....this is where they told me that I would be getting emails about shipments from now on but NEGLECTED to tell me that I needed to make sure our account was set up to receive emails from them. STILL HAVE NOT RECEIVED BOOKS.

next charge on 3/24/13...$40.50....transaction dated 3/25/13 on our statement....Called and told them we never received email about shipment. This is when they told me that I needed to make sure my account was set up to receive emails. I immediately went into our account to fix that problem. I have received 2 emails since then about shipments. I have declined both of those. While on the phone, she told me that the books had already shipped so I would have to wait until I received them to get a refund. However, apparently the books hadnt shipped because on 3/26(this is THEIR transaction date; 3/27 is OUR transaction date) they credited us $40.50. So that transaction is -0-. She told me that for the 3/6 transaction, books were not shipped until 3/11 so I would have to wait until 4/1 to see if I received them. As of 4/1 I had NOT received them so I emailed them and told them that I wanted a refund but told them about the card being cancelled. After all the CRAP, I finally got the answer "LEGALLY we can only refund by the same card number originally used to pay for books" and we have already CREDITED that card.....then today(their transaction date is 4/2 ours is 4/4) we have a charge for $40.50 on our statement. NOT A CREDIT! A DEBIT!

As of to date we have paid the Crossings over $106.00 and only received the first 5 books that we paid $23.00

I called to cancel the subscription because I feel that it is a scam. I got the run around from [redacted] (a manager with the agent id [redacted]). I told them that I was cancelling and that I was giving them a verbal notification today that they are no longer allowed to deduct any monies for my account. [redacted] stated that a verbal would not work and order to cancel I would have to return all of the books that they have sent...keep in mind we only have the first 5 books that they sent us however according to [redacted] we have to return 9 books in order to cancel....how can I return a book we never got. [redacted] was VERY rude and NEVER let me tell my whole issue, she was much more concerned with getting my off the phone.Desired Settlement: I want the full refund of $106.00 plus $35 over draft charge that I received for them taking out another "payment" making me negitive in my account and if they want the 5 priginal books back, then they can pay the cost for the shipping. Lastly I want my "membership" canceled to this scam of a company that is suppose to be a "[redacted]" organization.

Business

Response:

April 10, 2013

Review: I enrolled in Doubleday two years ago, and had to fulfill a certain amount of book orders within my two years. Unfortunately, my email that was associated with my Doubleday Account was hacked, and I stopped using it, and did not receive any paper notices from Doubleday. I was sent a collections notice telling me that I owed $94.52 for the books I was contracted to buy. At that point, I attempted to go on their website to purchase the four remaining books, and my total came to $65.00, along with two free books. When I tried to pay in full for these purchases, I was sent a message saying that I was not able to pay online. I wrote to customer service, and they informed me that I was not able to pay for the books, they just wanted a check for $94.52, which is almost $30 more than their prices. I am happy to buy the books if they reinstate the account online, but paying more than face value for these items is unacceptable.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my account reinstated, so I may buy my books as I contractually promised to do so, and will pay the prices as published per book.

Business

Response:

March 6, 2013

Review: New membership sign up on September 6th. I have not received my books. I sent two emails with no response. I tried to call and was on hold for 11 minutes before hanging up. I wish to terminate the agreement and a refund for products not received and poor customer service. Thank you.Desired Settlement: Wish to terminate agreement and a refund for the books I have not received.

Business

Response:

October 8, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com Complaint ID [redacted]

[redacted]

THE

LITERARY GUILD BOOK CLUB Account #[redacted]

[redacted]

[redacted]

Dear [redacted]

I am responding to the inquiry your office forwarded for [redacted]

On review, our records show that [redacted]’s enrollment

order is currently in process and cannot be cancelled at this time. We are sending

[redacted] a pre-paid postage label so that she can return the shipment to

us once she receives it.

Once we receive the return shipment we will refund all

charges, cancel [redacted]’s membership and close her Club account.

We regret that [redacted] did not wish to continue her

LITERARY GUILD membership; we trust this resolves her concerns.

You may contact me at ###-###-#### with any

questions. You may also send an e-mail to [email protected].

Sincerely,

Kaitlynne G[redacted]

Correspondence Specialist

Email: [email protected]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I find it satisfactory if I receive the shipment in a timely matter. I will wait two more weeks before taking further action as it has already been more than a months time since I placed the order.

Regards,

Review: I was sent books from Childrens Book of the Month club that I never ordered and I sent them back but I have never seen a refund for the two amounts on 10/30/2013 for $34.90 and 11/11/2013 $29.40.

After numberous calls I am just getting the run around. I have since cancelled my debt card that was charged. I have also sent back one another unauthorized pack of books. I did get a refund for that but still waiting on 2 more refunds. I was told I needed to pay for 2 more books before I could cancall this agreement. Thing is I never signed up in the first place and I have no idea who did under my name. I just want my money back and for these people to go away.Desired Settlement: I want my refund processed ASAP and I want my money back.

Business

Response:

Dear **. [redacted]:

Review: I have sent the company two emails inquiring as to why they have me in collection and on my credit report. I have never or ever intend to join any book club and I want to know why it is that they have reported fraudulent activities to the credit bureaus. The report states that they reported me as of June 2013 for owing them $95.00. I tried contacting the collection agency's number that I got from the credit bureau and there is no such number or company. Today 9/30/13, I sent them a secondf email regarding this mater and the only message I get from them is this one: Thank you for contacting us.

We are continuing to implement upgrades to our system. During this

time, there may be a delay in responding to your inquiry. Your message

is important to us and be assured that we are working diligently to

provide you with a response as quickly as possible!

Sincerely,

Customer Service

========================================================

Message Receipt Confirmation

Message Reference Number: [redacted]

Subject: Re: Thank you for contacting us. ([redacted])

Received: 9/30/13, 03:35:PM

========================================================Desired Settlement: I WANT THIS TO BE TAKEN OFF MY CREDIT REPORT BEFORE I CONTACT A LAWYER.

Business

Response:

October 4, 2013

Review: On July 1st my bank account was debited $48.41 because I forgot to refuse the featured selection for the month, this happens sometimes and I never have an issue, this time when I returned the featured selections my account was somehow hacked and I have to get another debit card and closed the one that they have on file. I did not worry about it so much, because I assumed that if they could not reimburse me that they would send a check to my address. Well neither happened they just totally ignored me and did not even try to reach out to me, letting me know that they were trying to reimburse my money. I have sent numerous emails to customer service and the last one asked for a full refund to which they responded indicated that they have credited my account, this was in an email dated August 14th, to date I have still not received a credit to my account. I don't want a credit, I just want a check issued to me in the amount of $48.41.Desired Settlement: I am so discouraged that it is taking so long to resolve this dispute and want them to return my money in the form of a check and mail it to my home;

Business

Response:

October 1, 2013

Review: Okay. This company sent me two separate coupons, in January and February, that advertised that if you bought one book, you would get one book free. Both coupons were for this (BUY 1 GET 1 FREE). They were good for four books apiece (i.e., if you bought two books on one coupon, you would get two books free, for a total of four books per coupon). I first contacted the company at the beginning of March this year to ask about the availability of the latest Jim Butcher novel in the DRESDEN FILES series, because I wanted to get this book as one of my selections on one of the coupons. It took nearly two months before I finally got someone in Customer Service to confirm for me that the book they had listed on their business website was actually the correct book despite the fact that the picture loaded on the website was for a completely different book by a completely different author. Then, after that, the coupon code, which said it could be used online, would not work, and it took basically another month before someone in Customer Service told me that they would help process that order for that specific coupon, but that I would have to authorize the charge to my card in order for the order to be completed and placed. I did was I was told. This was the second week of May. By 24 May, when no books had yet arrived, I emailed them to ask where the four books (including the latest DRESED FILES novel) were at, and, since I had, meanwhile, filled out the second coupon by hand and mailed it in for four other books, I also asked them what the hold up was in processing that order. Eventually, 7 JULY, someone contacted me and told me to call her about this, but because my grandmother was in the hospital and my dad was undergoing chemotherapy and going back and forth to the hospital, I emailed back to explain I could not tie up the phone, told her I had saved every email, and could forward any details she needed about the order and that my bank clearly showed I had been charged $27.22 for the order, which my bank processed 12 May. Another month passed. Someone else in customer service contacted me and told me they had apparently lost the coupon I mailed in USPS and that I could resend the information on the order and they would honor the coupon, but I told them I didn't want to do this until I knew what was going on with the coupon for the online order I had been charged for and yet never gotten my books for, because I didn't trust them not to charge me for the second set of four books and then not send them, too, until I'd gotten the first set of four books I'd already paid for. ANOTHER MONTH PASSED WITH NO CONTACT FROM CUSTOMER SERVICE, DESPITE THE FACT THAT I SENT AT LEAST ONE EMAIL EVERY WEEK ASKING WHAT WAS GONIG ON. 3 September someone in Customer Service contacted me trying to claim that I had been charged for something I'd ordered LAST YEAR when I paid the $27.22 in May, despite the fact that I had the email from Customer Service on 8 May SPECIFICALLY telling me that if I went online and confirmed that charge that my order for four books using the coupon whose code wouldn't work online, despite being advertised as working online, would be completed (including the following books: Skin Game: A Novel Of The Dresden Files by Jim Butcher http://www.sfbc.com/skin-game-a-novel-of-the-dresden-files.html and Mentats Of Dune by Brian Herbert and Kevin J. Anderson http://www.sfbc.com/mentats-of-dune.html and Night Broken by Patricia Briggs http://www.sfbc.com/night-broken.html and also Midnight Crossroad by Charlaine Harris http://www.sfbc.com/midnight-crossroad.html). It's been over two weeks and Customer Service hasn't responded to my offer to FORWARD THEM THE EMAIL ABOUT THE ORDER IN QUESTION, ALONG WITH A COPY OF MY BANK STATEMENTS PROVING WHEN AND WHAT WAS PROCESSED AND CHARGED TO MY ACCOUNT BY THEM, BOTH LAST YEAR AND THIS YEAR. I am TIRED of this. These people have blamed lost mail, problems when a new website design, and just about everything else under the sun to try to justify the fact that they've essentially lost one order entirely and never finished processing the second order despite having already charged me for it. They went from saying the order for the first set of four books was processing to pending to apparently never placed at all, even though they darn well charged me for it in May. It's been SEVEN MONTHS NOW since I first contacted them about one of the books in this order, and in that time they have CONSISTENTLY failed to respond to emails in anything like a timely manner and have, in fact, completely ignored multiple emails from me about both orders. Frankly, I feel like I got ripped off and that these people are just ignoring me now.Desired Settlement: I darn well want an apology, for one thing, and then I want the four books I paid for, I want these people to refund what they already charged me to make up for the seven month hassle, frankly, and then I want somebody to assure that they will honor the second order for the second coupon they oh-so-conveniently "lost in the mail" and not try to charge me for those four books and then refuse to send the books!

Business

Response:

October 8, 2014

Revdex.com

1337 N. Front St.

Harrisburg, PA 17102

Re: Revdex.com

Complaint ID [redacted]

[redacted]

SCIENCE

FICTION BOOK CLUB Account #[redacted]

[redacted]

Dear [redacted]:

I am responding to the inquiry you

forwarded for [redacted].

This

is to let you know that we have contacted [redacted] directly via phone regarding

her inquiry. Per our conversation, we confirmed that we will be issuing a

refund to [redacted] in the amount of $64.96 in the form of a check and reprocessing

her order at no charge.

We

believe [redacted]’s concerns have been resolved to her satisfaction.

You

may contact me at ###-###-#### with any questions. You may also send

an e-mail to [email protected].

Sincerely,

Kaitlynne

G[redacted]

Special

Services

Email: [email protected]

Review: Doubleday Book Club periodlcly for sometime has sent me bills trying to collect from me for merchandis I have not received. I wrote them atleast 20 times explaining I had not received the items they are billing me for. I asked them to note that and credit my account to zero balance.

I have not received anything from Doubleday Book Club and I told them that numerous times.Desired Settlement: I would like Doubleday Book Club to credit my account and inform [redacted] to take me off their account and correct all the Credit Reporting Agencies. The address of [redacted]. I would like to receive written conformation of cancellation of debet and correction of collection action, please.

Business

Response:

April 9, 2013

Review: I have signed up with this company and fulfilled my obligations however they are holding my bank account hostage while order says still processing. It has been over a month. Several email have been sent to this company with no response and no action. There is not a customer service number to get a live person to speak with everything is handled through the emails, which clearly do not get responded to. I want my money back, and my service cancelled without any reprecussions since it is clear I fulfilled my obligations, and they have yet to do so or provide the products or service they said they would.Desired Settlement: I want my money back and no collection notices, nothing on my credit or any of the other games this company has tried in the past. Clean break or I will file a law suit.

Business

Response:

September

17, 2014

RevDex.com

1337 N.

Front St.

Harrisburg,

PA 17102

Re: Revdex.com

Complaint ID [redacted]

[redacted]

[redacted] (Account Holder)

CHILDREN’S BOOK OF THE MONTH CLUB Account # [redacted]

[redacted]

[redacted]

Dear [redacted]:

I am

responding to the inquiry your office forwarded for [redacted] regarding [redacted]’s CHILDREN’S BOOK OF THE MONTH CLUB account.

Upon

review, our records show that on July 8, 2014, we sent a letter, via mail,

advising [redacted] that the book she ordered, Peek Inside the Zoo, was

on back order. We offered [redacted]

the option of cancelling the order as we were unsure when we would receive it

in stock. We subsequently cancelled the

order when stock was not received.

Please

assure [redacted] and [redacted] that we have not applied any charges to the

credit/debit card on file for this order.

We only apply a charge to a card when we process an order for shipment.

Since

[redacted] is not an authorized account holder, we are unable to close this

account without [redacted]’s confirmation.

[redacted] may contact me via phone or email (per the contact

information below) to authorize cancellation.

We

regret that [redacted] and [redacted] were unable to obtain information

regarding this order through our Customer Service department and that they

experienced a delay in resolving their concerns.

You may

contact me at ###-###-#### with any questions. You may also send an

e-mail to [email protected].

Sincerely,

Kaitlynne

G[redacted]

Correspondence

Specialist

Email: [email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]-

Review: [redacted]

I am rejecting this response because:

I am the account holder of the account to which my name is attached to and my card is being used with my name on it. I have no idea who [redacted] is, but she sure isn't the account holder with my name attached to it. You will cancel my orders, and you will not charge my card, I am the one who set the account up, and filled out all the information. [redacted] does not exist. Fix the problem or the next step is a lawyer.My contact number is ###-###-####

Regards,

-

Review: The BOMC has been billing me for books since September 2013 but not delivering the product, after 3 months of this they sent out a notice that they were having delivery issues and to be patience. Yet they continue to charge the debit card on file. I contacted them in December and told them I wanted to cancel my membership and to stop charge my card. The response back was we apologize we are redesigning our website and will fix the proble**. They took more money from the account in January and I have sent them a letter telling them to cancel my membership. My account number is [redacted] and the number you are suppose to be able to reach them at has a message of we do not accept calls (###-###-####.)Desired Settlement: To credit my account the $49.75 I am entitled to.

Business

Response:

February 21, 2014

Review: I sent an email to the company in September of 2013 asking for them to cancel my account because I had met my purchase committment. I received an email back from the company and it stated that they understood my request and instead of cancelling, they changed my account type to where I no longer had to respond to monthly selections, but could still enjoy the benefits.

Well, it was fine for a few months and then all of a sudden in January of 2014, they charged my credit card for $41.46 and sent me books that I did NOT order. Luckily, I found a phone number on the invoice and someone actually answered (something I can no longer get the company to do). I told them that I wanted my money refunded immediately because technically they stole it from me because they told me I didn't have to respond to, nor would I receive monthly selections. I wanted my account cancelled!! They said that they didn't want to cancel it until the credit hit my credit card.

Well, I waited and as soon as the credit hit, they charged me for ANOTHER book that I did not order!! I returned it and they still have not credited my card back for that amount of money.

I found a number and called; sat on hold for over 15 minutes with no one answering...I just think it's very shady!Desired Settlement: Refund my credit card and CANCEL my account for fraud.

Business

Response:

February 21, 2014

Review: I cancelled my membership with Homestyle Books years ago( I cannot remember the date). All was fine for years then, out of the blue, they started sending unwanted and unordered books. I contacted them when I received the first book, they claimed they had no record of my membership cancellation, although I had not purchased any books during that time, they said they would send return postage, instead, I received another book. I contacted them again, they said they would send the return postage, guess what, another book. Now they are billing me for 3 books totalling over $100.00.

I do not know how they can justify actions like thisDesired Settlement: I would like them to stop sending books, and stop billing me. I do not want this to reflect negatively on my credit.

Thank You

Business

Response:

December 19, 2013

Review: I have been a customer with insight out book over 10 years. I have not ordered any books in the last couple of years if needed I can search my checking accounting for the exact last order date.

Out of the blue without any notification I received a book. I emailed the company and advised that I had not been notified and was not paying for books I didn't order. I got an email apology on 10/15/2013 saying the feature selection will no longer be sent. I advised that I never approved for that service in the first place and will not be paying for the book please make the necessary adjustments. The company continued to send me books. I email again to advise of the issue this time I get an email on 11/12/2013 saying I never requested to stop the feature selection. I email then back showing the prior email. They want me to pay to the return charges to mail back the books. I replied they need to send me a self address package and they pay the shipping charges. Now the company will not answer my emails.Desired Settlement: I want the charges removed and if they still want me to go out of my way to return books that I didnt order. They need to pay the shipping cost.

Business

Response:

November 26, 2013

Review: I was sent books from Mystery Guild several (7+) months ago. As per their return policy, they were returned. There were 2 orders actually. The first one was refunded to my credit card after approximately 3 months. I have attempted 10 telephone calls to this company only to be on hold for over an hour and then being hung up on or disconnected. I have sent many emails and the response is "we apologize. you have a credit with us." I reply that I do not want a credit, I want the credit put back on my credit card as promised. To this date, I have not been refunded the $59.84 from many months ago. It is getting ridiculous.Desired Settlement: I want this amount, plus 7 months interest refunded to my credit card immediately. I am paying off the card every month and accruing interest on their refund portion.

Consumer

Response:

I was sent books from Mystery Guild several (7+) months ago. As per their return policy, they were returned. There were 2 orders actually. The first one was refunded to my credit card after approximately 3 months. I have attempted 10 telephone calls to this company only to be on hold for over an hour and then being hung up on or disconnected. I have sent many emails and the response is "we apologize. you have a credit with us." I reply that I do not want a credit, I want the credit put back on my credit card as promised. To this date, I have not been refunded the $59.84 from many months ago. It is getting ridiculous.

Desired Settlement

I want this amount, plus 7 months interest refunded to my credit card immediately. I am paying off the card every month and accruing interest on their refund portion.

Desired Settlement: Refund-Credit Card Credit

Business

Response:

November 27, 2013